Managing and Behavior in Organization Chapter 1 Study Guide

Interactional perspective.

"Different people may perceive similar situations in different ways and similar people may perceive different situations in the same way." This represents the ____________________.

Authentic

At work, Jenna always volunteers to help others on their projects. But she really resents the extra work and constantly complains to her friends that she is doing everyone else's job. Jenna is not __________________ she needs to be more self-aware of what she takes on.

Problem

Bettina wants to make the Dean's List this semester. She is doing well in all of her courses except accounting. This presents a(n) _______ for Bettina.

right and wrong.

Ethics is primarily concerned with _____________

You can rely on the legal system to manage or assure ethical conduct at work.

Extreme examples of unethical and illegal conduct are the exception in the business community. Which of the following statements about this behavior is false?

Indirect Blindness

Green Care Landscaping Company minimizes attention to a price increase by selling lawn care treatments to a subsidiary, Keep It Up, Inc. Keep It Up then increases the price of the specific treatments. The manager of Keep It Up wants to notify customers that they are a subsidiary of Green Care Landscaping and that the increase has come from the parent company. This is an example of a remedy for ______________

Motivated Blindness

Ilsa is part of a team working on a project. Vanessa's role on the team is to update and present status reports to management. Ilsa knows that Vanessa's reports do not show the delays that have occurred, but she doesn't say anything because she does not want upper management more involved. Which of the following is Ilsa is exhibiting?

Make sure that your recommendations address the causes of the problem.

In some business situations, you will make recommendations to solve a problem. Which of the following actions can help improve the quality of your recommendations?

of inputs lead to processed which leads to outcomes

In the Organizing Framework, inputs (in part) consist _________________

Slippery Slope (We are less able to see others unethical behavior when it develops gradually)

Javier asked Maria for general advice on homework. Then he asked her to let him see specific problems. Now he wants to copy her assignment, claiming he has no time and the content is too difficult. This is an example of ______________________.

contingency approach (A contingency approach calls for using the OB concepts and tools that best suit the situation, instead of trying to rely on "one best way.")

Javier is dealing with several employees who are chronically late. He unilaterally decides to dock everyone's daily pay 5 percent if they are more than 10 minutes late. Javier will have better results using ______________________.

Defining the problem (3-Step Problem-Solving Approach—(1) define the problem, (2) identify the causes, and (3) recommend a solution. )

Joe expresses concern with Rita, an intern scheduled to work on his team for three weeks. José, Joe's manager, quickly decides to move Rita to another team. Which key problem-solving step has Jose skipped?

problem solving skills

Maria is having an argument with her father. He believes that focusing on her computer skills is the most important of Maria's college experience. Maria disagrees, arguing that _____________ is/are the more critical.

it helps us understand and manage people.

OB is important in all facets of school and work because ____________________.

ill-conceived goals

Pascal is a customer-service representative who handles phone inquiries. He has a goal of handling 12 calls per hour. When he gets a customer with a complex situation, he tends to become short with that person to keep the call short. This is an example of __________________.

an interdependent person and situation factors

People bring their abilities, goals, and experiences to each and every situation, which often changes the situation. Conversely, because situations have unique characteristics, such as opportunities and rewards, they change people. This dynamic reflects the interactional perspective, which explains that behavior is a function of _______________

Situation factors

Person factors and ___________ are the two broad categories of OB concepts and theories.

soft skills

Problem solving and critical thinking are _____________ because they use logic and reasoning to develop and evaluate options.

personal skills become more important as job level increases

Regarding the relative importance of personal and technical skills, ____________________

whistleblower

Ronald works for a small biotech firm. When the firm presents the results of its clinical trials to the FDA, Ronald realizes that the results are not accurate. He reports this to the FDA. Ronald is a(n) _________________

ill-conceived goal

Simone wants to become a partner in her Atlanta law firm. She knows that if she bills the most revenue, it will help her get her partnership. This ___________ can lead to unethical behavior.

portable

Soft skills are ___________; they are more or less relevant in every job, at every level, and throughout your career. Sustainable businesses tend to be run by CEOs who are

unethical

Suzette is a bank manager charged with determining which employees are downsized. Her only guidelines are to keep those employees who contribute the most to the overall organization. When the list of employees downsized is presented, none of her personal friends are on it. This might be viewed as _____________ behavior.

managers best response depends on the situation.

The contingency approach suggests that the ________________.

selection criteria.

The first of the basic elements for selecting an effective solution is _________________.

to root out conflicts of interest. (Simply being aware of them doesn't necessarily reduce their negative effect on decision making)

The remedy for motivated blindness is ____________________

Resolving

What kind of a response is a manager making when he or she chooses a satisfactory, but not ideal, solution?

Selecting the OB concept or topic to apply

Which of the following is not one of the basic elements of selecting an effective solution?

You will be confronted with ethical challenges at all levels or organizations and throughout your career

Why are ethics considered so important when studying organizational behavior?

dissolving

You have an apartment within walking distance of your office. Your company moves the office to the next town. You decide to take a position with another firm close to your apartment. This is an example of __________ the problem.

Personal Attributes

_______________ with which you can build goodwill, include personality, teamwork and leadership.

Indirect Blindness

_________________ is(are) when we hold others less accountable for unethical behavior that is carried out through third parties.

Ill-conceived goals

__________________ are goals and incentives set to promote a desired behavior, but instead encourage a negative one.

Ethical Dilemmas

__________________ highlight the fact that choosing among available options is not always a choice between right and wrong.

Self-awareness

__________________ is knowing who you are and what you want.

Organizational Behavior

__________________ is the interdisciplinary field dedicated to understanding and managing people at work.

Brainstorming unintended consequences when devising goals and incentives

___________________ is the remedy for ill-conceived goals.

Overvaluing Outcomes

___________________ is when we give a pass to unethical behavior if the outcome is good.