Managment 204 Exam review

A manager has been told that she will get a $50,000 bonus if her team meets its quota, but that she will be fired if her team does not perform better than it did last year. Which motivation theory is her boss most likely using?

Expectancy theory

John is a realtor. He joined the Lions Club to network and get listings. He joined for need satisfaction.

False

Tactical planning focuses on resources, environment, and mission, whereas strategic planning focuses primarily on people and action.

False

The appropriate degree of specialization can vary, but not the appropriate span of management.

False

The first two stages of role development are individual processes, as the group members let individuals know what is expected of them.

False

Hampton Amusement Rides is a fairly small manufacturer of kiddy rides that can be towed from one site to another. The owner takes responsibility for coordinating and integrating the efforts of the various departments, such as marketing, production, finance, shipping, and personnel. Which of the following forms of organization design is most appropriate for this company?

Functional (U-form)

Amelia believes that if she runs longer in practice, she will race faster at meets. Which of the following is true for Amelia?

Her effort-to-performance expectancy is high

Your employees have been appropriately engaging in a particular behavior for several years and have been positively reinforced for doing so. A change in the law now makes this behavior unacceptable. What should you do?

Combine extinction of the unacceptable behavior with positive reinforcement of the desired behavior.

Target stores have departments for groceries, clothing, electronics, jewelry, and home goods. This is an example of departmentalization by

Product

The term ____ suggests that there must be a clear and unbroken line of authority and responsibility from the lowest to the highest position.

chain of command

A country's culture includes all the values, symbols, beliefs, and language that guide behavior.

True

Which of the following is an advantage associated with the matrix design?

all of the above

According to the text, the most effective way to use staff positions is to grant them line authority.

false

Importing involves merchandise but not services.

false

Ed contracts with various engineering companies to work on specific jobs. When the jobs are concluded, he may begin work for another company or for the same company on a different job. Ed is an example of a contingent worker

true

Emergency medical technicians work 48 hour shifts every seven days. They use a compressed work schedule.

true

No organization is ever completely decentralized or completely centralized; some firms position themselves toward one end of the continuum, and some lean the other way.

true

One of the primary strengths of a bureaucratic form of organization structure is how it prevents favoritism.

true

eBay wanted to sell Skype. This represented an attempt to implement change through a change in structure and design.

true

Alberto complimented Daniel on his weekly project update two weeks in a row. Then he waited a month to compliment him again. This is an example of a(n) ____ schedule.

variable-interval

If, as a supervisor, you have no control over the pay raises, promotions, and rewards, what method of reinforcement are you able to use?

All of these choices

Which of the following directly follows from the organization's mission?

Strategic goals

Among the situational factors that can influence an organization's design are the complexity of its core technology, the organization's size, where the organization is in its life cycle, and the stability of the environment in which it is operating.

True

Groups are the basis for much of the work that gets done, and they evolve both inside and outside the normal structural boundaries of the organization

True

Research has found that people from different cultures are likely to have different need categories and hierarchies.

True

System 1 organizations are more similar to bureaucratic organizations in their motivational, communications, interaction, decision and goal setting processes than System 4 organizations.

True

Wal-Mart rewards high performers with the chance to model or choose a family member to model, for their sales flyers. Wal-Mart is attempting to meet associate's ____ needs.

esteem

Coca-Cola is based out of Atlanta but reaches into hundreds of countries. The product is locally packaged, but the cola inside is essentially the same throughout the world. Coca-Cola is edging closer to being a(n) ____ business.

global

Big Y, a supermarket chain, decided to remove self-service checkout lanes because they did not speed up the checkout process. This was an example of organization change through a change in

incremental

A(n) ____ business is one that is primarily based in a single country but that acquires some meaningful share of its resources and/or revenues from other countries.

international

The National Football League and team owners allow shirts, hats, blankets, and many other products to be sold with team logos on them. The teams and league get a percentage of the sale. The teams have chosen to use a(n) ____ strategy to generate more income

licensing

The admissions department at the United States Military Academy assigns officer representatives based on region. By law, cadets must come from every state in the country. What form of departmentalization does USMA use?

location

The ____ of Choice Waste Management Ltd. is "to be the best international, integrated, leading waste management company - working in the best competitive environment to deliver the best value and sustainable waste solutions to meet the world's needs."

mission statement

Strategic plans set by the board of directors and top management generally have all of the following EXCEPT ____.

narrow scope

Elyssa says she does not like people. They annoy her easily. According to the "Big Five" personality traits, Elyssa has more

negative emotionality.

Jan is an average salesperson. She tends to make her sales quota four out of every five months. Last month she closed the largest sale that her company has ever made in its history. Even though there is no indication that she is now an exceptional salesperson, her supervisor ranked her as one. This is an example of how a ____ error can influence a performance appraisal.

recency

A divisional (M-form) organization design is characterized by all of the following EXCEPT

required cooperation between divisions.

Sprint maintains a computerized spreadsheet of education, skills, experience, and career aspirations of its current employees. This is a

skills inventory.