MG 302 Exam 2

goal or plan? I can get dogs from the pound. There are so many abandoned animals; it will be quicker, less expensive, and easier than trying to get dogs from breeders.

Plan

__________ is when the team's structure or membership results in reduced efficiency that reduces the team's overall performance

Process Loss

T/F In the performing stage of team development, teams are at a position in which they have worked through their differences, their membership is stable, the task is clear, and eyes are on the prize.

True

T/F In the storming stage of team development, the team members experience low levels of cohesion.

True

T/F Normas can be formal or informal

True

T/F Team members should be satisfied with the team process, with each other, and the overall team's ability to achieve its goals.

True

T/F Teams need information, authority, autonomy, motivation, and training

True

T/F The storming stage of team development is marked by conflict and disagreement.

True

disagreements about the goals to be achieved or the tasks to be performed

task conflict

For each example of a statement made during a team meeting, indicate the role of the speaker. Ethan said, "Folks, I've just had a brainstorm! We could get the people in sales to communicate our message to customers. They'll be good at it, they'll enjoy it, and the message will get out really fast."

task specialist

T/F In the forming stage of team development, the team members will begin to discuss team leadership.

True

What are the five stages of team development?

1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning

Effective teams will produce the following, EXCEPT: A. Problem Solving B. Employee Satisfaction C. All of these Options D. Reduced Cost E. Innovation and creativity

????

Imagine that the American Red Cross Board of Governors sets a goal of increasing online donations by 15 percent year over year for the next three years. They view this goal as very challenging but achievable. Why might the organization's leaders set such an ambitious goal? Check all that apply. A. To meet goals well beyond what has been accomplished before, members of the organization often find creative and innovative ways to do things. B. Highly ambitious goals can inspire employees and volunteers. C. Setting a goal that seems impossible to many will cause less motivated employees to quit the organization, raising the average level of performance. D. Stretch goals are a way to maintain results while making incremental improvements, ensuring that stakeholders feel comfortable with the organization's direction.

A & B A. To meet goals well beyond what has been accomplished before, members of the organization often find creative and innovative ways to do things. B. Highly ambitious goals can inspire employees and volunteers.

As a manager, you have been asked to work with your employees to develop goals. What can you expect from this process? Check all that apply. A. A benefit of goals is that they help motivate employees. B. A benefit of plans is that they lock the organization into a course of action it can stick to, even if the environment changes. C. Planning can harm an organization because it distracts employees from important outcomes. D. One of the drawbacks of plans is that they can create a false sense of security.

A & D A. A benefit of goals is that they help motivate employees. D. One of the drawbacks of plans is that they can create a false sense of security.

The CEO of your company is thinking about changing the name of the company, and she wants to create a strategy map as part of the process. What can you tell her is an advantage of strategy mapping?

A strategy map will help managers see how the different goals in the company are related.

Managing a virtual team poses special challenges. How can a virtual team leader build relationships across distances? Check all that apply. A. Encourage social networking in which team members share personal information. B. Highlight diverse skills and express appreciation of varying opinions. C. Make sure all team members have a way to stay up-to-date. D. Recognize that some people are not online much and do not set standards for response times.

A, B, & C A. Encourage social networking in which team members share personal information. B. Highlight diverse skills and express appreciation of varying opinions. C. Make sure all team members have a way to stay up-to-date.

Dave and Betsy have run Kozy Korner for many years, and from that experience they feel knowledgeable about the most likely threats to the business. However, experience has also taught them that completely unexpected events can happen. How can they prepare for the unexpected? A. Engage in scenario building to brainstorm all possible disruptive events. B. Develop a contingency plan for every adverse event the industry has experienced in the past. C. Extend current trends into the future to predict changes in the business environment. B. Ignore the unknown, since by definition one cannot prepare for events that cannot be predicted.

A. Engage in scenario building to brainstorm all possible disruptive events.

What stage of team development includes: • Team has completed its work and adjourns • Provides closure for team members • Recognizing team members and the team's accomplishments

Adjourning Stage

Yaniv Masjedi is the CMO of Nextiva, which provides cloud-based VoIP services to businesses. His company uses virtual teams, and he says, "If feasible, arrange for an in-person meet-up with virtual teammates — whatever you can do to ... make everyone feel part of the team." This is an example of which of the following practices for helping to create a virtual team? A. Shaping team culture B. Finding ways to build trust and relationships C. Monitoring progress

B. Finding ways to build trust and relationships

Nancy is leading a virtual team where members are using email, a discussion board, and cloud-based technologies to sharing information from their various locations, but are able to respond at their convenience. This is an example of which of the following: A. None of these options B. All of these options C. Asynchronous interaction D. Synchronous interaction E. Sales meeting

C. Asynchronous interaction

Joe is leading a virtual conference call where members attend from their various locations, but are available to respond to questions during that meeting. This is an example of a ___________ meeting. A. All of these options B. None of these options C. Asynchronous D. Synchronous E. Sales

D. Synchronous

Which Management by objectives step would this be? A pool of twelve contingent call center workers who work at home will be hired and trained before April 15. These employees can be activated anytime hold times threaten to exceed 90 seconds.

Developing an action plan

T/F Cross-functional teams derive their strength from everyone having the same skills and abilities.

False

T/F Performance norms are only concerned with the organizations performance and less concerned with individual or team performance levels.

False

T/F Process loss is when teams improve efficiencies through proper planning and organizing.

False

T/F Teams can be composed of members who do not have interaction with each other.

False

T/F Opinion leaders can utilize and the input of creative ideas from other team members to advance the team's goals

False

T/F Team members of a hybrid team rely on virtual technologies, and never meet in-person to hold meetings

False

T/F The stage of team development in which conflicts still exists and members focus on problem solving is called reforming.

False-

T/F Teams with very high cohesion demonstrate high levels of tension & anxiety.

False- •Lowers tension & anxiety, less productivity issues, and better team member satisfaction, communication, and adaptability

T/F Having a preference for working in a team is not a relevant factor for successful teamwork.

False- It is a relevant factor for successful teamwork

T/F Individual issues and conflict emerge during the performing stage.

False- Storming Stage

T/F In the adjourning stage of team development, the team continues to work through their final tasks.

False- The adjourning stage means it is complete

T/F There are four stages of team development.

False- there are five stages of team develop

What stage of team development includes: -teams are formed -members are introduced -member & leadership are established -initial discussion ab team purpose -identifying team resources -limited progress on team goals

Forming Stage

a team member who attains benefits from team membership but does not actively participate in and contribute to the team's work

Free rider

benefits from team success without contributing

Free rider/social loafer

composed of a manager and subordinates in the formal chain of command

Functional team:

Any veteran who asks me for a dog will have one within one month of the request.

Goal

Sameera has the goal of getting her work done, while her parents have the goal of getting work done around the house. Which of the following conflict resolution techniques would be most effective in this situation? Coalitional management Manager departures Modify goals by time or location Address conflicts with debate and dialogue

Modify goals by time or location

What stage of team development includes: -Improved team member relationships • Roles and responsibilities are defined • Increasing cohesion and trust• Beginning to delegate responsibilities • Established behavioral and productivity norms • Leadership can be shared

Norming Stage

Identify the problem with the following goal. To be the best restaurant in Atlanta by September 2014

Not Measurable

Identify the problem with the following goal. To acquire a car by October 31

Not Specific

What type of plan would be developed in order to achieve this goal? (Strategic, tactical, operational) We will install new refrigeration units to maintain the freshness of our ingredients.

Operational

What stage of team development includes: • Team are performing at a high level • Teams are working toward team goals • Cohesion and trust exist among team members • Effective communication across the team • Members are self-motivated, show initiative, and share the team's vision • Managed conflict effectively • Leadership are flexible and adaptive, as are the teams

Performing stage

goal or plan? I'll train the dogs myself. That way, I can have them ready for placement more quickly.

Plan

The Boston Beer Company, Inc. manufactures Sam Adams beer and other alcoholic beverages such as hard cider, malt beverages, and hard seltzer. The company also owns a number of sub-brands, including The Traveler Brewing Company and the Coney Island Brewing Company. A SWOT analysis for the Boston Beer Company found the following: •Strengths. Strong brand — Sam Adams is a well-known and well-respected brand among craft beers. Strong cash position — The Boston Beer Company, Inc. has a good deal of cash, which will allow it to expand into new areas. Strong distribution network — The distribution network for the Boston Beer Company, Inc. is widespread, and it can reach the vast majority of potential markets. •Weaknesses. Financial planning — The company could use its cash more efficiently than it is doing now. Weak technology — The company needs to adopt new technology that will help it expand into differen

Purchase a manufacturer of spiked lemonade with a growing customer base.

Which Management by objectives step would this be? On April 1, the manager sees that nine contingent call center workers have been hired and completed training. On June 30, call center data show 5 percent of calls are on hold for more than 90 seconds

Reviewing Progress

Which Management by objectives step would this be? Based on data on how long people wait before hanging up, the manager decides the maximum time on hold should be 90 seconds.

Setting a goal

identify whether it reflects a single-use plan or a standing plan. The entry on your to-do list to "buy a cake for Susan's going away party":

Single Use plan

the tendency for the presence of others to enhance one's performance

Social facilitation

What stage of team development includes: -team makes additional progress regarding its purpose -low levels of cohesion -potential for conflict -making progress towards identifying roles and responsibilities -team performance is still limited, but improving -focus on emerging goals & avoid becoming distracted by relationship and emotional issues

Storming Stage

What type of plan would be developed in order to achieve this goal? (Strategic, tactical, operational) We seek to partner with farms located in the regions in which we are located.

Strategic

To energize employees and inspire excellence, an organization may set what kind of goals?, which are reasonable yet highly ambitious.

Stretch goals

ambitious objectives, attainable only through imagination and innovation. Strategic goals describe any end result desired for the organization as a whole.

Stretch goals

What type of plan would be developed in order to achieve this goal? (Strategic, tactical, operational) We will develop advertising campaigns to promote our community focus.

Tactical

What member role helps the team reach its goal • Initiate ideas • Give opinions • Seek information • Summarize • Energize

Task Specialist Role

-Two or more individuals who are striving to work together to achieve a common goal -Complimentary skills, collaborate, and commit to a common purpose -•Better decision-making -Solve complex problems -Increased innovation and creativity -Reduced cost -Increased overall performance -Reduced turnover and absenteeism -Increased employee satisfaction and motivation -Synergistic effect: 1 + 1 + 1 = a number greater than the sum of its parts

Team

is defined as a unit of two or more people who interact and coordinate their work to accomplish a common goal to which they are committed and hold themselves mutually accountable.

Team

The in-group pressures that keep team members together

Team Cohesion

T/F Actual productivity= potential productivity- process losses

True

T/F Behavioral norms can be formal, written, or they can be informal but well understood by all team members.

True

T/F Cross-functional teams derive their strength from having members from across the company and from different departments participate in the team.

True

T/F In the forming stage of team development, the team members will begin to discuss team goals and procedures.

True

T/F Individuals are more likely to be successful in teamwork when they have a preference for working in teams.

True

T/F One of the primary advantages of virtual teams is the ability to assemble the most appropriate group of people to complete a complex project, solve a particular problem, or exploit a specific strategic opportunity.

True

T/F Brenda's team adheres to patterns of behavior where members feel free to constructively criticize each other. This is a typical characteristic of the norming stage of team development.

True

According to Patrick Lencioni, effective teams share five characteristics. Complete the following table by selecting the characteristic that matches each definition. Members connect with one another on a deep emotional level; they feel comfortable being vulnerable with one another.

Trust

What is productivity norms?

acceptable performance outcomes

a team that is small, focused on one aspect of a larger project, and has complete responsibility and all needed member expertise to produce its product or service

agile team

Which Management by objectives step would this be? On September 30, the manager reports that call center hold times for the summer construction season averaged 42 seconds, with 30 percent of all calls not being put on hold at all but 2 percent of calls exceeding 90 seconds of hold time. The plan is rated mostly successful.

appraising performance

Cell phone service providers can weaken the ___________________ by requiring customers to sign service agreements that lock them into a two year contract with hefty fines if they switch providers.

bargaining power of buyers

What is acceptable behaviors?

behavioral norms

Although they are assigned specific territories, sales people at Gibson & Associates contact clients outside of their territories. They are hoping to make additional sales which will increase their chances to meet their goals. One reason that might explain this behavior is that goals and plans

can create too much pressure

a serious disagreement or argument in which one party attempts to block the intentions or goals of another

conflict

composed of employees from about the same hierarchical level, but from different areas of expertise

cross-functional team

Think about the different types of teams in organizations and complete the sentences. Alexandra is the manager of the IT department and has 12 systems analysts reporting to her. Alexandra and her employees coordinate closely to accomplish the department's goals, and they are a _____________________________

functional team

Think about the different types of teams in organizations and complete the sentences. To improve its supply chain, the giant retailer formed a __________________ of logistics specialists and store managers in the United States and manufacturing managers in India and China.

global team

cross-border team made up of members of different nationalities whose activities span multiple countries

global team

In _____, individuals agree reluctantly with a group's decision because they are more concerned about maintaining harmony and cohesiveness than critically thinking about problems or alternative approaches.

groupthink

According to Patrick Lencioni, effective teams share five characteristics. Complete the following table by selecting the characteristic that matches each definition. Members feel comfortable disagreeing and challenging one another in the interest of finding the best solution.

healthy conflict

What is an established expectation?

norms

used when a company expands by acquiring a business similar to the one it is already in. Procter & Gamble's purchase of Pantene from Hoffmann-La Roche is an example of this

related diversification.

According to Patrick Lencioni, effective teams share five characteristics. Complete the following table by selecting the characteristic that matches each definition. Individual members set aside personal agendas; they focus on what's best for the team. Collective outputs define success.

results orientation

Enterprise Rent-A-Car, in an attempt to lessen ____________ purchased National Car Rental and Alamo Rent A Car.

rivalry among competitors

Work team effectiveness is based on what three outcomes?

satisfaction. productive output, capacity to adapt

typically consisting of 5 to 20 multiskilled workers who rotate jobs to produce at least one complete aspect or portion of a product or service

self-managed team

For each example of a statement made during a team meeting, indicate the role of the speaker. Gwen said, "I'd like to hear more about that, Amara. I think you're on to something. You always have such good ideas."

socioemotional

A person who adopts this role primarily helps the team meet other members' emotional needs and strengthens the team as a social entity. This individual encourages others, harmonizes conflict, reduces emotional tension, goes along with the team's direction, and is willing to compromise.

socioemotional role

Use your knowledge of the roles people assume on teams to complete the sentence. As the team works together, Carol plays a ______________ , diffusing conflicts and helping everyone feel welcome to contribute ideas.

socioemotional role

what member role supports team members' emotional needs and strengthens the social entity • Encourage • Harmonize • Reduce tension • Follow • Compromise

socioemotional role

created outside the formal structure to undertake a project of special importance, such as developing a new product

special- purpose team

the extent to which members are attracted to the team and motivated to remain on the team Determinants of this • Team interaction • Shared goals • Personal attraction to the team Consequences of this • Morale • Productivity

team cohesiveness

informal operating guidelines that establish agreed-upon behaviors about how the team's work will get done and what members can expect from each other

team norm

Now you have to get to work. Your first thought is to have seven members on the team, but management research indicates that seven members would be ____________. It would be better to have ___________ people on the team.

too many three to six

T/F Teams can develop from immature teams to mature teams

true

is an example of related diversification. Unrelated diversification is used when a company expands by acquiring a business that is very different from the business it is already in. Walt Disney's purchase of ABC Studios (a former distributor of Disney's work) is an example of

vertical integration

group made up of geographically or organizationally dispersed members who are linked primarily through advanced information and telecommunications technologies

virtual team

Can a new team member be added throughout/ after the process?

yes