MGMT 3000
what was fredrick Taylor know as ?
"father of scientific management" and promoted the idea of training workers and paying them for their output
this individual used Maslow's work as the basis for his own work defining two different types of managers .
Douglas McGregor
with fritz roethlisberger, this individual conducted the Relay Assembly Test Room experiments at the Hawthorne electric plant.
Elton Mayo
Amanda chu, a domino's pizza manager, creates a schedule to determine which employees will be working on New Year's Eve. what type of managerial work is this?
Organizing
which of the following organizations would be most likely to use bosslessness effectively? a. a small bakery whose owner is a master baker who does not want the business to grow b. an accounting firm which focuses primarily on auditing government agencies c. a software design organization whose employees frequently work from home d. a pet store that hires students as temporary employees
c. the company that is most likely to benefit from bosslessness is the software company. the other companies are likely to be. more rigid, which means that it will be harder for them to adopt bosslessness.
author Simon rich spends time every day reading. he says, " I try to read about subjects that I'm interested in, and that usually helps me come up with ideas for stories and characters and jokes." what type of managerial work is this?
planning
time management tips for new managers include the following ..
- keep a to-do list - use an A-B-C-D system to prioritize tasks - schedule your workday - do one thing at a time
Dimitri is a manager at Best Buy. He knows that his store will be changing rapidly because of new advances in technology. which of the following actions should Dimitri take in order to motivate his employees?
Dimitri should train his employees and allow them to make decisions about the changes.
which of the management theorists would have advocated for promoting an employee with extensive leadership experience, rather than an employee who was the son of a friend of a current manager?
Max Weber, he suggested that managers should be promoted based on their professional skills, not their relationships with others in the organization.
which of the following is a potential problem with using artificial intelligence (AI) to mediate between the things of production and the humanity of production? a. AI is so highly technical that most company employees will not understand it b. AI causes lower level jobs to be lost c. AI prevents managers from interacting with employees d. AI dramatically reduces the number of managers used in the company
b. because AI does lead to the reduction of low level jobs, and this is seen as a problem by some people
as a teacher, Micah uses --- skills to plan weekly lessons that ensure her students will learn all of the required concepts by the end of the school year.
conceptual skills because these skills are used to plan and problem-solve, especially from a big-picture orientation. setting priorities and considering the long-term implications of actions are examples of conceptual skills.
store size, cost savings, and repair costs are all important --- which may impact Walmart's decision to switch to LED lighting.
contingencies a contingency is one factor that depends on other things. identifying key contingencies will help managers determine how to respond to a situation.
Jessica lee, Vice President of global talent at Marriott international, realizes that the mobile app created by a vendor does not integrate with the company's existing software. what type of managerial work is this?
controlling
what is classical management perspective?
emphasizes employees' physical needs over job satisfaction or social needs. this theory holds that these physical needs can be met through income and monetary incentives and uses the opportunity for wage increases to motivate employees
new managers often think that they will have --- to do what they think is best for the organization.
greater freedom because managers find that they are constrained by a highly interdependent system of people and work and must become a motivator and organizer instead.
Henri Fayol
he identified five functions of management, along with the 14 general principles of management
what do the "things of production" refer to?
improving efficiency, increasing productivity, and facilitating faster and smoother operations by improving communication and collaboration within and across firms
gary kelly, CEO of Southwest Airlines, talks to a group of reservation agents to acknowledge their contributions to the company's success. what type of managerial work is this?
leading
many organizations reduced the number of managers in this layer to cut costs.
middle manager because middle managers used to convey information from lower levels to upper levels, which slowed down decision making throughout the organization. thus, when organizations started looking for places to cut expenses, they eliminated many middle management positions.
recent research found that both male and female managers across five different countries reported that they -- enjoy activities such as leading others, networking, and leading innovation.
most because many managers enjoy leading others, networking, and leading innovation, but they find it less pleasurable to control subordinates, handle paperwork, and manage time pressures.
managers in nonprofit organizations must prioritize the needs of ---
multiple stakeholders why? one of the distinctive features of management in a nonprofit is the fact that the organization has multiple stakeholders whose needs are often equally important, although a nonprofit organization by definition does not earn profits, it must manage its bottom line. nonprofits are usually driven by a social mission that can be difficult to quantify, and they have clients or users of their services whose individual needs must be met. donors, whether individuals, private institutions, or government agencies, usually have expectations about what results will be achieved with the resources they have contributed. thus, it can be challenging to determine whether a nonprofit manager has been effective.
what is radical decentralization?
pushes decision making in the organization out to the employees who have the most direct contact with customers.
Managers of small businesses often find that --- are their most important roles.
spokesperson and entrepreneur why? small businesses are often in a period of rapid growth and change. therefore, while managers play all roles, the entrepreneur role is especially critical, as managers seek to innovate to gain a competitive position in the marketplace and grow profits. they are also promoting the company to investors, customers, and other stakeholders, so the spokesperson role is important.
what is big data analytics?
the process of examining large amounts of data of a variety of types to uncover hidden patterns, unknown correlations, and other useful information
is this theory x or theory y and why? because of the human characteristic of dislike for work, most people must be coerced, controlled, directed, or threatened with punishment to get them to put forth adequate effort toward the achievement of organizational objectives.
theory x because theory x managers feel that they need to maintain strict authoritarian control over employees who are not motivated to work.
is this theory x or theory y and why? the expenditure of physical and mental effort in work is as natural as play or rest. the average human being does not inherently dislike work.
theory y because theory y managers believe that employees want to work and that their expertise and creativity make valuable contributions to the organization.
Sean has created a very detailed performance management plan for his employees. He carefully measures how much food goes into each serving at his restaurant, and he gives employees feedback when patrons get more or less than the exact amount of food Sean thinks is appropriate. Sean is concerned with the ----
things of production because he is measuring his employees outputs, rather than being concerned with their feelings
one argument for the --- push is that employees will be more efficient and have higher production output if they are trained to work in a specific way, and they receive feedback about how well they are doing their work.
things of production because it is focused on outputs, production efficiency, and profit.
these managers must make plans for the long-term future of the organization.
top level managers because they oversee the long-term planning for the organizations, and it is their vision that can make or break a company. top-level managers focus on the long-term future and strategy of the organization.
what do the "things of humanity" refer to?
working within and outside the company to enable a sense of community and facilitate communication, collaboration, and knowledge sharing
