MGMT 311 Final
In order to ensure that an item never comes up for consideration in the first place, individuals will sometimes try to control the ________.
Agenda
Which of the following is a characteristic of the entrepreneurial personality?
Ambitious
Andy Yocom was looking to start a mall business so he could be his own boss. While golfing one day, he saw prime advertising space on the flags on the course. He has decided to call his new venture Invition Golf Group Inc. What should he include in his business plan?
An analysis of the market in which the company will operate A management plan The element of the company that makes it unique A financial plan
Intrapreneurs
Are accurately described by all of the above
The difference between the small business owner and the entrepreneur is that the entrepreneur:
Assumes the risk of the business
_____________ refers to working with someone to produce or create something.
Collaboration
Which of the following describes the action or process of thinking through possible options and selecting one?
Decision-making
Responses such as avoiding, yielding, and self-criticizing are considered _____ responses to conflict.
Destructive and passive
Which of these refers to the values that help us determine appropriate standards of behavior and place limits on our behavior both inside and outside the organization?
Ethics
_____ refer to our beliefs about what is right vs. wrong, good vs. evil, virtuous vs. corrupt.
Ethics and morals
In which stage the members clash for control of the group and people begin to choose sides?
Storming
Which of the following represents the changes in the overall formal relationships, or the architecture of relationships, within an organization?
Structural change
_____ is the techniques of reorganizing to reduce friction on the team
Structural intervention
ABC Manufacturing is organized by departments and expertise areas, such as R&D, production, accounting, marketing, and human resources. Which of the following best describe ABC's organizational structure?
Functional structure
Which of the following is an example of an organization's culture communicated through its symbol?
Geico's gekko Target's bullseye Budweiser's Clydesdale horses
Which of the following is an inclusive concept that involves all outside factors and influences that impact the operation of a business that an organization must respond or react to in order to maintain its flow of operations?
General environment
The role of the ___ strategist is understanding world markets and thunking internationally.
Global
When one person or group desires a different outcome than others do, which type of conflict can occur?
Goal conflict
A primary reason for the failure of many behavioral modification programs is the failure to specify concrete behavioral ______
Goals
______________ occurs when group members choose not to voice their concerns or objections because they would rather keep the peace and not annoy or antagonize others
Groupthink
In 2000, Eric Baker and Jeff Fluhr came up with a concept that would do away with scalping if they had their wish, and everyone used StubHub.com. The Internet company brings people who want tickets and people who have tickets that they are not using together. The company has assisted in the sale of tens of millions dollars worth of tickets annually and is always trying to sell more. It charges a small fee for its assistance. Baker and Fluhr would be classified as:
Growth-oriented entrepreneur
Which of the following is an element of natural disaster and human induced environmental problems?
Health, food, stress
People who tend to attribute their successes and failures to their own abilities and efforts have a(n) ______________ locus of control.
Internal
_______ conflict can be seen in disputes between two companies.
Interorganizational
____ are entrepreneurs who apply their creativity, vision, and risk taking within a large corporation rather than starting a company of their own. They enjoy a high degree of autonomy while receiving a regular salary and financial backing from their employer.
Intrapreneurs
Which of these refers to the information society, using knowledge to generate tangible and intangible values?
Knowledge economy
Which of the following statements regarding the differences between management and leadership is NOT true?
Leaders are seen as motivating primarily through extrinsic processes whicle maangers motivate primarily through intrinsic processes.
Which of the following is NOT a success factor for having strong collaboration skills?
Surface-level diversity
Based on the information in your text, on a Global Competitiveness Index, which country ranks on the top?
Switzerland
___________ is a term often used to describe comprehensive efforts to monitor and improve all aspects of quality within a firm.
TQM (Total Quality Management)
Which term defines the strategy for selection, recruiting, and hiring processes?
Talent acquisition
AT ABC Accounting, Inc., Margo is interested in improving the quality of as well as reducing bias when making nonprogrammed decisions. Which of the following she should focus on?
Talk to other people
Which of the following is an element of government and political forces?
Taxation
Which of these refers to the application of scientific knowledge for practical purpose?
Technology
An overriding principle of Maslow's theory of needs is:
That a person's direction and intensity will be focused on satisfying the lowest level need that is not currently satisfied
Six dimensions that help distinguish cultures were identified by Kluckholm and Strodtbeck.
True
The need for achievement is
Learned
Which of the following model of change proposed the sequence of "Unfreeze, Move, Refreeze"?
Lewin's Change Model
When Susan is involved in strategic planning and development activities at ABC Products, it describes which of her managerial responsibilities?
Long-range planning
Which of these defines the process of planning, organizing, directing, and controlling the activities of employees in combination with other recourses to accomplish organizational objectives?
Management
Which of the following profile of an organization emphasizes delivering value, competing, delivering shareholder value, goal achievement, driving and delivering results, speedy decisions, hard-driving through barriers, directive, commanding, and getting things done?
Market Culture
Which of the following managers focus less on planning, coordinating, and consulting g but more on customer relations and external contact?
Marketing
Who espoused "The art of getting things done through people" definition of management?
Mary Parker Follett
ABC Products has a highly vertical organizational structure that is designed to generate a high degree of standardization and control. ABC Products can be described to have which of these structures?
Mechanistic
______ organizational structures are best suited for environments that range from stable and simple to low-moderate uncertainty.
Mechanistic
According to Linda A. Hill, managing a team means managing ______.
Paradox
Fundamental challenges facing manager is how to achieve ____goals while simultaneously providing for employees welfare and satisfaction.
Performance
Which of the following is an activity that is initiated for the purpose of overcoming opposition or resistance?
Political behavior
An essential ingredient for effective leadership is the exercise of:
Power
Which of the following is NOT a condition according to the text, conducive to political behavior in organizations?
Programmed decisions
Once small businesses hire employees, they can _____ to increase job satisfaction and retain their employees.
Provide comfortable working conditions offer flexible working hours Share profits with employees Provide employee benefit program
Which of the following best explains the difference between ritual and ceremony?
Rituals are repeated and everyday occurrences; ceremonies are grand events to mark a special occasion.
Susanne is interested in saving time when she is making programmed decisions at work. Which of the following should she focus on?
Satisficing
In a conflict situation, which of the following is a destructive and passive response?
Self-criticizing
Which of these environmental forces include different generations' values, beliefs, attitudes, customs and traditions, habits, and lifestyles?
Sociocultural
According to your text, which of the following countries represents the highest average hours worked per worker?
South Korea
The degree to which people are organized into subunits according to their expertise is referred to as:
Specialization
All of the following are characteristics of an organic organizational structure EXCEPT:
Specialized tasks
Which term best describes the individuals or groups that are affected by an organization?
Stakeholders
When Dianna does not know the outcome of each alternative until she has actually chosen that alternative, she is facing conditions of _______.
Uncertainty
What is the purpose of an organization's vision?
Vision translates the myths and values into long-term goals and expectations.
Which of the following is NOT one of the suppositions of the symbolic frame?
What actually happens is what is most important, not how it is interpreted.
The relationship between leader behavior and follower behavior can best be characterized as:
While the effectiveness of leader behavior is determined by follower characteristics or expectations it has also been found that follower behavior determines leader behavior
______ have dominated the American economy over time.
White Males
All of the following are characteristics of a mechanistic organizational structure EXCEPT:
Wide span of control
Which of these defines employees diligently following every work rule and policy statement to the letter typically resulting in the organization's grinding to a halt as a result of the many and often conflicting rules and policy statements?
Work to rule
Work serves all of these functions EXCEPT:
a source of alienation
All of the following are examples of disadvantages associated with the ownership of a small business EXCEPT:
being your own boss
According to the Harvard Business Review article, in managing multicultural teams, all of these cultural differences can cause destructive conflicts in a team EXCEPT:
cognitive versus social identity issues
All of the following are Edward Lawler's conclusions concerning the relationship between rewards and satisfaction EXCEPT:
employees develop ties with organizations when they perceive that the organization is interestd in their welfare and willing to protect their interests
The tendency of decision-makers to remain committed to a poor decision, even when doing so leads to increasingly negative outcomes refers to
escalation of commitment.
Once Arnold Patel had decided he wanted to quit working as a web designer for a large advertising agency and go into some kind of business for himself, he did a self-assessment, which indicated that he had an entrepreneurial spirit. His next step will be to:
find the idea for his business
When people surrender their power to define reality for themselves to individuals whom they believe are capable of making meaningful contribution to those needs, they have surrendered their power because of:
idiosynchrasy credits
Power has been referred to by some as _____________, where authority has been called _____________.
informal authority; legitimate power
A need that cannot be inferred from a person's behavior at a given time, yet the person may still possess that need is called a:
latent need
Which term describes a system for accomplishing and connecting the activities that occur within a work organization?
organizational structure
Marc Adler is the owner of Macquarium, a multimillion-dollar communications company that does everything from video productions to creating websites to public relations campaigns. Macquarium has done this sort of work for BellSouth and SnapOn Tools. Even though these companies could have prepared their videos and created their websites in-house, these tasks were:
outsourced
A Theory Y leader would likely tend to exhibit which of the following leadership styles?
permissive democratic
At _______________ stage of the organizational life cycle, it becomes appropriate to introduce mechanistic structures that support the standardization and formalization required to create effective coordination across the organization.
survival and early success
A company's summer picnic or outing is primarily an example of which of the roles ceremony serves?
to socialize
An entrepreneur is a person who _____ a business.
Owns and operates
A 2015 McKinsey reports on public companies fo9und that those in the top quartile fo rethink and racial diversity in management were ___% more leaky to have financial returns above theirs industry mean, and those in the top quartile for gender diversity were ___% more likely to have returns above the industry means.
35:15
A well-written business plan should contain:
A marketing okan Executive summary or company overview A vision and mission statement A management plan
McClelland's research focused on several needs in depth and has been incorporated into present day thinking about organizational behavior. Which of the following is a need that McClelland DID NOT research?
A need for growth
How would Gregory Bateson and Erving Goffman characterize "play" at the workplace?
A strategy for exploring alternatives as well as encouraging experimentation, flexibility, and creativity.
According to Katzenbach and Smith, people organized to function cooperatively as a group best describe which of the following?
A team
When leaders assume that employees will change if they can be inspired to aim for greater degrees of excellence in their work, it represents which of these?
Abundance-based change
Responses such as perspective taking, creating solutions, expressing emotions, and reaching out are considered ______ responses to conflict
Active and constructive
Which of the following profile of an organization emphasizes creating, innovating, visioning the future, managing change, risk-taking, rule-breaking, experimentation, entrepreneurship, and uncertainty?
Adhocracy Culture
According to research, which of the following is true about the relationship between diversity in managers and innovation?
At companies with diverse management teams, openness to contributions from lower-level workers and an environment in which employees feel free to speak their minds are crucial for fostering innovation.
Which of these describes the use of operant conditioning principles to shape your own behavior to conform to desired standards defined by superiors?
Behavioral self-management
Which of the following term illustrate that decision making process is limited with incomplete information as well as our capacity to process all the information?
Bounded rationality
Jay Patel is the HR manager at BNB Manufacturing. Jay is interested in establishing the pay-for-performance structure at BNB. Which of the following should be the final step in establishing this framework Jay should focus on?
Communicate and train managers and employees on the pay-for-performance philosophy and process changes.
Which of the following is an element of economic forces?
Competitors and supply chain
____ skills represent a manger's ability to organize and analyze information.
Conceptual
At Brickyard Tools, one of Jerome's key responsibilities is to evaluate and take corrective action concerning the allocation and use of human, financial, and material resources. This descries which of Jerome's managerial responsibilities?
Controlling
Which of the following is NOT a type of general macro environment and force?
Corporate culture
_______ is the generation of new or original ideas; it requires the use of imagination and the ability to step back from traditional ways of doing things and seeing the world.
Creativity
_____ is a competency and a skill that enable individuals to function effectively in cross-cultural environments.
Cultural intelligence
The "collective programming of the mind which distinguishes the members of one human group from another" is __________.
Culture
What concept is defined as "the way we do things around here"?
Culture
Which of the following represents is one of the most difficult kinds of changes to create within an organizational system?
Culture change
______ is the ability to recognize, understand, pay attention to, and manage one's own emotions and the emotions of others.
Emotional intelligence
World at Work defines a total rewards strategy as the six elements of total rewards that collectively define an organization's strategy to attract, motivate, retain and engage employees. Which of the following is NOT an element of this total rewards?
Employee life cycle
In the ______ phase of the organizational life cycle, the organization is usually very small and agile, focusing on new products and markets. The founders typically focus on a variety of responsibilities, and they often share frequent and informal communication with all employees in the new company.
Entrepreneurship
Two dimensions of environment-industry-organization fit model are:
Environmental complexity and environmental change
Which of these represents the first step in Kotter's Change Model?
Establish a sense of urgency
Which of the following is an element of sociocultural forces?
Ethics
Which of these is NOT one of the managerial responsibilities identified in the text?
External consulting
Managers across industries, according ti tDeidre Borden, Spend about 45%v of their time in verbal interaction.
False
Which of the following describes an officially defined set of relationships, responsibilities, and connections that exist across an organization?
Formal organization
In which stage the team is mainly focused on similarities and the group looks to the leader for structure and direction?
Forming
Which of the following represent the correct sequence of Tuckman's Stages of Group Development?
Forming, Storming, Norming, Performing
______________ conflict usually involves disagreements between two opposing groups/forces over goals or the sharing of resources.
Intergroup
Hannah Li wants to quit her job as a legal secretary and start her own small business. She knows that she will be successful if she can find the right idea. Where can Li look for ideas for her new business?
Her interest in the history of Asian art. Other businesses in other regions of the country Problems she noticed in her old job Suggestions from her family
What does the story of Joe Vallejo (on page 246), the custodian at a California junior high school, teach us about heroes?
Heroic behavior allows people to transcend their formal job description.
Which of the following is NOT an element of emotional intelligence?
Heuristic
Tamara want to improve her decision making when she is making programmed decisions. Which of the following she should focus on?
Heuristics
When people are among ____ teammates, the team is susceptible to groupthink
Homogenous and like-minded
The questions such as "Should one stress individualism or membership in a group? and what is the "pecking order" in a. society - is it based on seniority or on wealth and power?" explores which f the following dimensions of culture, according ton Kluckhohn and Strodtbeck?
How people approach interpersonal relationships
Which of the following is an effective tool for lessening status differences?
Humor
All of these elements make teams function EXCEPT
Identical skills
Which of these refers to small refinements in current organizational practices or routines that do not challenge, but rather build on or improve, existing aspects and practices within the organization?
Incremental change
The _____ is emergent, meaning that it is formed through the common conversations and relationships that often naturally occur as people interact with one another in their day-to-day relationships.
Informal organization
Unlike goals, values are ________ and define a unique character that helps people find meaning and feel special about what they do.
Intangible
When Suzanne Pogell wanted to learn to sail, but she could find no one to teach her because men were the ones who sailed, and women were their crew. She finally convinced someone to teach her to sail, and after mastering sailing, she started an all-woman sailing school called Womanship. Pogell started small and plans to stay small. She would be correctly called a(n):
Micropreneur
_______ technique requires that one team member to assume the role where she or he extracts buried disagreements within the team and sheds the light of day on them. They must have the courage and confidence to call out sensitive issues and force team members to work through them.
Mining
Which of the following statements regarding needs is most true?
Needs provide direction in the motivation process
____ is concerned with organizations-wide issues, such as organization design and the relations between an organization and its environment.
Organizational theory
Which term best describe decisions that are novel, unstructured and generally based on criteria that are not well-defined?
Nonprogrammed decision
While _______ decisions will generally need to be processed via the ______ system in our brains in order for us to reach a good decision, with ______ decisions, heuristics can allow decision makers to switch to the quick, _____ system.
Nonprogrammed; reflective; programmed; reactive
Cassandra is part of a team at ABC Products. She finds that her team is establishing and maintaining ground rules and boundaries, and there is willingness to share responsibility and control. Cassandra's team can be described as operating at which stage of group development?
Norming
________ and measurable behavior is the focus of behavior modification advocates.
Observable
In organizations, reward systems influence which of the following
Occupational and organizational choice Job effort and performance Job satisfaction Employee commitment to the organization
______ organizational structures work best in unstable, complex, changing environments.
Organic
Which of the following describes the process of setting up organizational structures to address the needs of an organization and account for the complexity involved in accomplishing business objectives?
Organizational design
Which of the following represents the label for a field that specializes in change management?
Organizational development
In a conflict situation, which of the following is a constructive and active response?
Reaching out
The organization invests status and _____ in the exchange process between employee and organization
Recognition
When followers' form of compliance is one of "how much am I getting," or "how much should I give," the base of power is probably:
Reward power
Initiation into an organization is a form of:
Ritual
Although rituals often contribute to the health of a society, rituals can also have a negative effect. Which of the following would Bolman and Deal characterize as a possible negative effect of ritual?
Ritual could cement the status quo and block adaptation and learning.
The leader that members of a group acknowledge as their leader is:
The informal leader
Operant conditioning focuses on:
The learning of voluntary behaviors
Which of the following statements about myths is NOT true?
They are distorted, half-truths that inhibit organizational effectiveness.
An understanding of language and its inherent powers, combined with he skill to speak, write, listen, and form interpersonal relationships, will determine whether companies succeed or fails and whether they are rewarded or penalized for their reputations.
True
Because it affects what we do and how we behave, culture affects the workplace.
True
The symbolic frame centers on what concepts?
meaning, belief, and faith
Which of the following does NOT count as one of Steve Denning's eight storytelling functions?
memorializing leaders of the past
Many classic entrepreneurs are _____________ who start small and plan to keep their business small.
micropreneurs
