MGMT 3123 Exam 1

The type of performance measurement system where a company assembles performance data on an individual from most or all of his/her contacts within and outside the company is known as:

360-degree performance appraisals

Which of the following types of reliability calls for more than one test administration?

Alternate-form

What form of diversity management is an organization adopting when it assumes that all diverse people will learn to fit in or become like the dominant group?

Assimilation

When Harry has a perceived conflict with a co-worker, he will send them e-mails that are taunting or insulting. This is an example of

CWB

Norah and Katy work together. They are also friends outside of work. Norah and Katy are constantly texting each other. Their supervisor comments that, while this might be fine outside of work, it's inappropriate to constantly text each other in the office. This is an example of

Context of Interaction

Which of the following is the most accurate method of making sense of the world around us?

Critical Thinking

_______ are the statistical measurements of populations and their qualities (such as age, race, gender, or income) over time.

Demographics

The _____ model suggests that managers should monitor employees' perceptions of fairness.

Equity

Assume that the CEO of a explains declining company performance on bad media coverage and government regulations which are expensive and burdensome. You might conclude that this CEO has a ___________________ of control.

External

Which of the following personality variables is marked by being gregarious, outgoing, and comfortable in social situations?

Extraversion

"Men have a more difficult time empathizing with others." This statement is:

False

Samantha assumes that someone experiencing poverty simply refuses to work hard enough to make a living. Which of the following does this describe?

Fundamental attribution error

_____ is a key input to positivity from person factors.

Mindfulness

Which of the following personality traits is marked by instability, insecurity, and depression?

Neuroticism

______ programs help employees to integrate, assimilate, and transition to new jobs.

Onboarding

Which of the following types of performance is characterized by assisting coworkers, having a positive attitude, and representing the company in a positive way outside of work?

Organizational citizenship behaviors

Which of the following contributes least to employee engagement in North America?

Pay

Which of the following refers to how long we focus on an activity?

Persistence

Mickey is a successful salesman at AHR Corp. In addition to his normal duties, Mickey has created a best practices manual for new salespeople to help ensure their success. This is an example of

Positive deviance

Which of the following is the strongest predictor (or determinant) of self-efficacy?

Prior Experience

Assume that Andre has a special ability to sense and solve problems using insight, rules, and logic. Which of the following types of ability would you use to describe Andre's talent?

Reasoning ability

Which of the following employment selection decisions best characterizes affirmative action?

Selection of equal candidates

Which of the following refers to your belief in your ability to succeed?

Self-efficacy

Which of the following refers to your confidence in your ability to performance a specific task?

Self-efficacy

Which of the following describes dispersion or variability in a set of scores?

Standard Deviation

In 360-degree feedback, individuals compare perceptions of their own performance with information from their manager, subordinates, and peers.

True

Intensity pertains to the amount of effort being invested in an activity.

True

Research has found that some aspects of an individual's disposition are significantly associated with some aspects of job satisfaction, such as having autonomy or receipt of rewards.

True

Values tend to vary across generations because they are influenced by events in childhood and youth. For example, some parents lived through the Depression, and this experience led them to take fewer risks in terms of their investments.

True

With self-serving bias, employees attribute their success to internal factors and their failures to external factors.

True

______ are abstract ideals that guide one's thinking and behavior across all situations.

Values

Which of the following represents the strongest correlation between two variables?

a negative/ smaller number

_____ is the extent to which a job enables an individual to experience freedom, independence, and discretion.

autonomy

Personal attitudes affect _______ via ______.

behavior; intentions

Which of the following types of performance measurement is more reliable, valid, and provides more useful feedback to employees?

behaviorally anchored rating scales.

Which of the following types of validity is concerned with predicting scores on some outcome?

criterion

In the job characteristics model, the presence of skill variety, task identity, and task significance cause an employee to feel

experienced meaningfulness of the work.

In the job characteristics model, the degree to which a person receives clear information about performance effectiveness is:

feedback

The use of a polygraph to measure lying is:

high reliability and low validity.

Roger, a manager, knows that one of his employees values conformity and tradition. Roger should assign the employee to a job that includes

high respect, commitment, and acceptance.

Managers can improve employee satisfaction with the feedback process by:

letting the employee voice his/her opinion and discuss performance goals.

Which of the following is not an outcome likely to result from positive emotions?

loss of focus

Which of the following refers to the most often occurring score in a distribution?

mode

A person will experience _______ when his or her outcome to input ratio is less than that of a relevant comparison person.

negative inequity

Jack set himself a goal of shooting a 79 or better on his local golf course before the end of spring. This is a ________ goal.

performance

Kerry's manager asks her to head up a team reviewing office protocols. Kerry is in a great mood, having received a substantial bonus last week. This indicates that _____ experiences lead us to be more responsive to positive information.

positive

Donna works as a project manager for a major consumer products firm. She works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization. Janice's beliefs represent a(n)

psychological contract.

Jay works for ABC Corporation. He feels quite comfortable expressing his opinions about a wide variety of issues facing the company without fear of reprisal. This reflects ABC's:

psychological safety.

Sierra receives a compliment on her class presentation and attributes her success to his diligent preparation. Antwan received a poor grade and blames it on his adding the class late and missing a few early classes. These are examples of:

self-service bias

Which of the following rater errors is made when people give higher evaluation to individuals who they consider akin to themselves?

similar-to-me

Which of the following is defined by levels of positive emotions, work engagement, relationships, means, and achievement?

well-being

Which of the following is the most effective method of controlling your negative emotions?

Change your interpretation of what you see and here

Which of the following personality variables is most strongly related to job performance?

Conscientiousness

Which of the following would explain Elana's perception that the unemployed are lazy and do not really want to work full time?

Fundamental attribution error

All other things equal, which of the following individual differences is the best predictor of job performance?

General Mental Ability

Which of the following is the best approach for building hope?

Generate an important goal that is attainable yet challenging

Which of the following rater errors leads employees to believe that no aspects of their performance need improvement?

Halo

Samuel absolutely loves being a college professor because he is good at teaching and enjoys research even though he would make more money working in the private sector as an engineer. His choice to be a college professor is best explained by:

Intrinsic Motivation

________ is the extent to which an individual identifies with an organization and commits to its goals.

Organizational commitment

People's perception of ____________ is their judgment that they were adequately compensated for the consequences of their actions.

Outcome fairness

Job crafting may involve changing task boundaries, the relational nature of a job, or cognitions about the job.

True

Joyce finds that the members of the project team to which she has been promoted are all middle-aged men. Joyce wonders if she, a young new graduate from a local university, will be taken seriously. Joyce is likely to be reacting to a

stereotype.

A negative reinforcer tends to the behavior it follows.

strengthen

What kind of goal is best for jobs that are dynamic, but in which nearer-term activities and milestones can be defined?

task

Test-retest reliability can provide a measure of ____________ consistency for test scores.

temporal

Which of the following is defined as a way to organize our thoughts around a phenomenon of interest to explain "why" that phenomenon occurs?

theory

A variable-ratio schedule of reinforcement is one in which a response is reinforced only after a(n):

unpredictable number of responses have been made.

From a test and measurement perspective, the extent to which a researcher is actually measuring what she/he intends to measure is referred to as:

validity