MGMT 365 Exam 1 Mid-term
How many of the total HR assistant managers employed in 2012 were promoted to the HR manager position in 2013?
5 percent
After the Equal Employment Opportunity Commission (EEOC) has taken responsibility for investigating a claim of discrimination, the complainant must give the EEOC _____ days to investigate the complaint.
60
Which of the following agencies is responsible for enforcing Title VII of the Civil Rights Act and the Americans with Disabilities Act?
Equal Employment Opportunity Commission
Which of the following is responsible for enforcing the Age Discrimination in Employment Act?
Equal Employment Opportunity Commission
Which legislation prohibits discrimination and mandates that employers take affirmative actions to hire qualified minority applicants?
Executive Order 11246
The U.S. Office of Personnel Management is in charge of
Executive Order 11478
Which of the following HR competencies focuses on the ability to apply the principles of HR management to contribute to the success of a business?
HR technical expertise
The _____ is a set of guidelines on the ways an organization should develop and administer recruitment systems so as not to violate Title VII.
Uniform Guidelines on Employee Selection Procedures
Over the next decade, which of the following people will have the most difficulty attracting talented employees due to a skills deficit?
Yelena, the director of a mobile advertising company
Jake, the CEO of a company, appraises his managers based on how well they empower their employees. Which of the following managers is Jake likely to rate the highest in this regard?
Zara, who assigns responsibility to her subordinates and intervenes only when there is a need
A manager has decided to improve the physical work environment in his office to ensure that incumbents have fewer physical ailments. Which job design approach would be most helpful to him?
biological
The director of a movie auditions only white males to play the role of Abraham Lincoln in a biographical film on Lincoln's life. This is an example of
bona fide occupational qualification
According to the Civil Rights Act of 1991, once the plaintiff has made a prima facie disparate impact case, the _____.
burden of proof shifts to the defendant
When an HR professional is evaluated on how well he understands organizational metrics and their relationship to business success, he is being evaluated on his competency in _____.
business acumen
If neither party is satisfied with the National Labor Relations Board's decision, the parties can take the case to the _____ for review.
court of appeals
A person who is agreeable in nature will be _____.
courteous and trusting
Which of the following activities is part of the assessment and development of the human resources dimension of HRM practices?
creating an employment relationship and a work environment that benefit the company
Which of the following arguments states that diversity of perspectives and less emphasis on conformity to norms of the past should improve the level of resourcefulness?
creativity argument
If there is a substantial correlation between test scores and job-performance scores, _____ validity has been established.
criterion-related
John is open to experiences if he is
curious and imaginative
Distribution channels are an example of _____ capital.
customer
When considering a balanced scorecard that depicts a company from a(n) _____ perspective, the critical HR indicators are employee satisfaction with HR department services and employee perceptions of the company as an employer.
customer
Which of the following is the Office of Federal Contract Compliance Programs' most potent weapon and its last penalty?
debarment
Which of the following is likely to happen when a private equity group hires an efficiency expert?
decreasing movements that create no value
Which of the following is considered a fast option for reducing an expected labor surplus but results in high human suffering?
demotions
The Occupational Safety and Health Act assigned the responsibility for inspecting employers, applying the standards, and levying fines to the _____.
department of labor
A person who is conscientious will be
dependable, organized, persevering, thorough, and achievement-oriented
Ron works as a sale executive for Janus Inc., a large manufacturer of turbocharged engines. He hears about a vacancy for sales manager at Ios Inc., a competitor in the same industry, and sends in his resume requesting Ios to consider him for the vacancy. Ron is an example of a(n) _____.
direct applicant
_____ are people who apply for a vacancy without prompting from the organization.
direct applicants
A hotel in Florida has instituted a policy to hire individuals living in close proximity to the hotel premises to reduce instances of employees coming in late. As the area surrounding the hotel is predominantly populated with individuals of Hispanic origin, the Caucasian and African-American communities became underrepresented in the hotel's workforce. This is an example of
disparate impact
Under _____, intent is irrelevant.
disparate impact
_____ occurs when a facially neutral employment practice disproportionately excludes a protected group from employment opportunities.
disparate impact
Michael and Mohammad graduated from the same pilot training institute and applied for a job as a trainee pilot at a private American airline. Despite both having similar profiles, Michael was hired but Mohammad was not, and the airline continued to look for other potential trainee pilots. In this case, Mohammad was a possible victim of
disparate treatment
Self-cannibalization is most likely to happen in _____ structures.
divisional
Units that are a part of the _____ structure act almost as separate, self-sufficient, semi-autonomous organizations.
divisional
The Americans with Disabilities Act _____.
does not require an organization to make accommodations that cause undue hardship
HR functions related to benefits administration such as health plan eligibility status, relocation, and payroll are usually not outsourced.
false
High-performance work systems minimize the fit between a company's social system (employees) and its technical system.
false
Hiring employees from external sources is a fast option to avoid an unexpected labor shortage; plus. its revocability is high.
false
If an organization decides to compete on costs, and hires low-cost labor, it needs to have a decentralized structure to enable autonomy in decision-making by the workers.
false
In a mixed-motive case, the plaintiff acknowledges that some discriminatory motive existed but argues that the same hiring decision would have been reached even without the discriminatory motive.
false
In a prima facie disparate treatment case, the defendant in a disparate treatment case has the burden of proving that the plaintiff was wrong in suing him.
false
Individuals who feel they have been discriminated against may file a complaint with the EEOC at any time after the incident.
false
Job evaluation is the process of getting information about how well each employee is performing in order to reward those who are effective and improve the performance of those who are ineffective.
false
Knowledge is an individual's level of proficiency at performing a particular task.
false
Lean thinking emphasizes only learning new skills to improve and does not encourage the use of old skills in new ways.
false
Measuring employees' performance is a part of the compensation function of HR.
false
Newspaper ads generate the largest number of recruits, and many of these are qualified for the position.
false
Orientation and skills training are responsibilities of HR personnel involved in analysis and design of work.
false
Projections to the demographics of the U.S. workforce predict that the average age of the workforce will decrease.
false
Reasonable accommodation simply requires an employer to refrain from committing discriminatory acts.
false
Recruiters tend to be viewed by job seekers as more credible when they are personnel specialists rather than subject matter experts in the job being filled.
false
Recruiting advertisements in newspapers and periodicals typically generate more desirable recruits than direct applications or referrals.
false
Referrals are people who apply for a vacancy without prompting from the organization.
false
Reliability is the degree to which the validity of a selection method established in one context extends to other contexts.
false
Research indicates that job applicants find companies with due process policies less attractive than companies with employment-at-will practices.
false
The Americans with Disabilities Act of 1991 protects individuals with physical disabilities, but not those with mental disabilities.
false
The Occupational Safety and Health Act assigned the responsibility for inspecting employers, applying the standards, and levying fines to the Department of Health.
false
The Polygraph Act in 1988 permitted the use of polygraphs in employment screening.
false
The Position Analysis Questionnaire (PAQ) covers only the work context, leaving out the inputs, outputs, and processes involved in the job.
false
The balanced scorecard should not be used to link a company's human resource management activities to the company's business strategy.
false
The benefits of the Pregnancy Discrimination Act are limited to married women who are pregnant.
false
The correlation coefficient is zero for a perfect positive relationship.
false
The inability to use content validation in small sample settings makes it generally less applicable than criterion-related validation.
false
The last step in the human resource planning process is forecasting.
false
The perceptual-motor approach to job design has its roots in classical industrial engineering.
false
The size of the sample on which a correlation is based has no role in achieving statistical significance.
false
The standard deviation rule uses the mode of the distribution to determine disparate impact.
false
The utility of any given test generally increases as the selection ratio gets higher.
false
Typically, "call center" staffing is the only type of work that is being offshored.
false
Under the four-fifths rule, disparate treatment occurs if the hiring rate of a minority group is less than 45 percent of the hiring rate for the majority group.
false
Unlike the Dictionary of Occupational Titles (DOT), the Occupational Information Network (O*NET) relies on fixed job titles and narrow task descriptions.
false
When a firm shifts to evidence-based HRM, it should stop using workforce analytics.
false
When applicants' reactions to recruiters are examined, age and gender are the two traits that stand out the most.
false
Work-flow design is the process of analyzing the tasks necessary for the production of a product or service, and it is performed after allocating and assigning these tasks to a particular job category or person.
false
Work-sample tests are not job-specific and their generalizability is high.
false
According to the "Job Characteristics Model," _____ is the extent to which a person receives clear information about performance effectiveness from the work itself.
feedback
Divisional structures are more appropriate than functional structures when
flexible responsiveness is required
Which of the following statements is true of disparate treatment and disparate impact?
for there to be discrimination under disparate treatment, there has to be intentional discrimination
The first step in the human resource planning process is _____.
forecasting
The process of attempting to ascertain the supply of and demand for various types of human resources is called _____.
forecasting
Which of the following rules states that an employment test has disparate impact if the hiring rate for a minority group is less than 80 percent of the hiring rate for the majority group?
four-fifths rule
Which of the following amendments is called the equal protection clause?
fourteenth amendment
Which of the following structures typically have employees that have a weak conceptualization of the organization's overall mission?
functional structure
A _____ is a short-term elimination of paid workdays applied to salaried workers, as opposed to hourly workers.
furlough
Which of the following statements is true of situational interviews?v
future-oriented interviews are less valid than experience-based interviews
The main provision of the Occupational Safety and Health Act states that each employer should furnish each employee a place of employment free from recognized hazards that cause or are likely to cause death or serious physical harm. This is referred to as the
general duty clause
When a company provides evidence from previous criterion-related validity studies conducted in other situations to show that a specific test is a valid predictor for a specific job performance, it is trying to prove the test's
generalizability
_____ is the degree to which the validity of a selection method established in one context extends to other contexts.
generalizability
When an HR professional is evaluated on how well she embraces inclusion and how effectively she works with diverse populations, she is being evaluated on her competency in _____.
global and cultural effectiveness
The final stage in work-flow analysis is to identify the work _____ in the development of the work unit's product.
inputs
_____ is the process of assessing the relative dollar value of each job to the organization to set up internally equitable pay structures.
job evaluation
The _____ breaks down each job into basic elements and rates each of the elements on its potential for harm or injury.
job hazard analysis technique
According to emerging changes in the employment relationship, which of the following benefits do employees typically not expect to be provided by employers?
job security
Which of the following includes the knowledge, skills, abilities, and other characteristics that an individual must have to perform a job?
job specification
The factual or procedural information that is necessary for successfully performing a task is called _____.
knowledge
The approach that pays employees higher wages than what competitors pay their employees in similar roles is called the _____.
lead-the-market approach
A company competes for the Malcolm Baldrige National Quality Award. If it is evaluated based on how senior executives create and sustain vision, values, and mission, it is likely that the company is being judged on the criterion of _____.
leadership
In high-performance work systems,
line employees interact frequently with quality experts and engineers
The written affirmative action plan that specifies what an employer plans to do to reduce underutilization of protected groups is called a _____.
list of action steps
Which of the following is a concern caused by Gen-Y generation employees using social networking tools?
lower productivity
A company whose employees have high engagement is likely to have _____ compared to a company with low employee engagement.
lower turnover
A critical aspect of the program implementation step of human resource planning is
making sure that some individual is held accountable for achieving the stated goals
Which of the following dimensions of HRM practices involves ensuring that HRM practices comply with federal, state, and local laws?
managing the human resource environment
The _____ has the power to veto any law passed by Congress.
president of the United States
Executive search firms (ESFs)
primarily seek out potential job candidates who are already employed
The purpose of setting specific quantitative goals is
to focus attention on a problem and provide a benchmark for determining the relative success of any programs aimed at redressing a pending labor shortage or surplus
_____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.
total quality management
Which of the following is true of how different generations view each other?
traditionalists may believe that Millennials don't have a strong work ethic
Which of the following is true about transitional matrices?
transitional matrices are extremely useful for charting historic trends in a company's supply of labor
A(n) _____ shows the proportion of employees in different job categories at different times.
transitional matrix
A comparison of the proportion of workers in protected subgroups with the proportion that each subgroup represents in the relevant labor market is called a workforce utilization review.
true
A concurrent validation assesses the validity of a test by administering it to people already on the job and then correlating test scores with existing measures of each person's performance.
true
A job qualification based on race, sex, religion, and so on that an employer asserts is a necessary qualification for the job is known as a bona fide occupational qualification.
true
A leading indicator is an objective measure that accurately predicts future labor demand.
true
A reason that downsizing efforts often fail is that employees who survive the purges often become narrow-minded, self-absorbed, and risk averse.
true
Advances in technology have decreased HRM's role in providing self-service to employees.
true
Affirmative action programs are used to eliminate discrimination in the workplace and increase minority representation.
true
Although there are numerous sources for error in the job analysis process, most inaccuracy is likely to result from job descriptions simply being outdated.
true
An HR dashboard is a series of indicators that are accessible to both managers and employees.
true
An advantage of employing temporary workers is that it frees a firm from many of the administrative tasks and financial burdens associated with being the "employer of record."
true
As per the Lilly Ledbetter Fair Pay Act, an "illegal act" occurs when a discriminatory compensation decision is adopted.
true
Big data used in evidence-based HR gathers information from many different sources.
true
Content validity is achieved primarily through a process of expert judgment.
true
Under the Americans with Disabilities Act of 1990, what is the damage limit for a firm that employs 14 to 100 employees?
$50,000
Which of the following correlation coefficients indicates a perfect positive relationship?
+1.0
Disparate treatment exists when individuals in similar situations are treated differently and the different treatment is based on an individual's race, color, religion, sex, national origin, age, or disability status.
true
Due to technological changes in the nature of work and global competition, the Dictionary of Occupational Titles (DOT) has been replaced by the Occupational Information Network (O*NET).
true
Having pictures of naked women posted in the workplace is actionable under Title VII of the Civil Rights Act.
true
Image advertising is often effective because job applicants develop ideas about the general reputation of the firm and then this spills over to influence their expectations about the nature of specific jobs at the organization.
true
In a learning organization, improvements in product or service quality do not stop when formal training is completed.
true
In exchange for working longer hours without job security, employees want companies to provide flexible work schedules and comfortable working conditions.
true
Intangible assets are equally as or more valuable than financial and physical assets, but they are difficult to duplicate or imitate.
true
Job analysis is the process of getting detailed information about jobs.
true
Much of the work in personnel selection involves measuring characteristics of people to determine who will be accepted for job openings.
true
One component of the Position Analysis Questionnaire (PAQ) examines how employees interact with colleagues.
true
One of the concerns regarding the use of drug tests in a workplace is the undue invasion of privacy.
true
One of the reasons that organizations engage in downsizing is that many firms change the location of where they do business for economic reasons.
true
Outsourcing is a logical choice when a firm does not have certain expertise and is unwilling to invest the time and effort to develop it.
true
Promote from-within policies make it clear to applicants that there are opportunities for advancement within the company.
true
Public employment agencies serve primarily the blue-collar labor market; private employment agencies perform much the same service for the white-collar labor market.
true
Quid pro quo harassment occurs when some kind of benefit or punishment is made contingent on an employee's submitting to sexual advances.
true
Reliability refers to the measuring instrument rather than to the characteristic itself.
true
Scientific management first sought to identify the "one best way" to perform the job.
true
Section 1982 of the Civil Rights Act granted all persons the same property rights as white citizens.
true
Social networking tools can help prevent the loss of expert knowledge that occurs due to retirement.
true
Statistical planning models are useful when there is a long, stable history that can be used to reliably detect relationships among variables.
true
Teams have to be given the autonomy to make their own decisions in order to maximize the flexible use of their skill and time.
true
The Civil Rights Act of 1991 protects individuals from discrimination based on race, sex, religion, and national origin with respect to hiring as well as compensation and working conditions.
true
The Equal Employment Opportunity Commission has three major responsibilities: investigating and resolving discrimination complaints, gathering information, and issuing guidelines.
true
The National Labor Relations Board (NLRB) is a quasi-judicial agency.
true
The Sarbanes-Oxley Act of 2002 imposes criminal penalties for corporate governing and accounting lapses.
true
The United States president has the power to veto any law passed by Congress.
true
The amount of time that the HRM function devotes to administrative tasks is decreasing, and its role as a strategic business partner is increasing.
true
The degree to which a measure is free from random error is its reliability.
true
The final stage in work-flow analysis is to identify the inputs used in the development of a work unit's product.
true
The job hazard analysis technique is a breakdown of each job into basic elements, each of which is rated for its potential for harm or injury.
true
The more reliable, valid, and generalizable a selection method is, the more utility it will have.
true
The motivational approach views attitudinal variables and behavioral variables as the most important outcomes of job design.
true
The perceptual-motor approach generally increases the job's cognitive demands.
true
The provision of the Occupational Health and Safety Act that states that an employer has an overall obligation to furnish employees with a place of employment free from recognized hazards is known as the general duty clause.
true
The purpose of setting specific quantitative goals is to focus attention on the problem and provide a benchmark for determining the relative success of any programs aimed at redressing a pending labor shortage or surplus.
true
The second step in human resource planning is goal setting and strategic planning.
true
The three product lines of HR as a business are administrative services and transactions, business partner services, and strategic partner roles.
true
The typical organizational response to a labor shortage has been either hiring temporary employees or outsourcing, responses that are fast and high in revocability.
true
The use of software in the workplace can make employees less effective at their jobs under certain conditions.
true
Title VII of the Civil Rights Act of 1964 provides that employers cannot retaliate against employees for opposing a perceived illegal employment practice.
true
To be effective, balanced scorecards must be customized by companies to fit different market situations, products, and competitive environments.
true
Under disability claims, the plaintiff must show that he or she is a qualified applicant with a disability and that adverse action was taken by a covered entity.
true
Validity is necessary but not sufficient for generalizability.
true
Validity is the extent to which performance on a measure is related to performance on the job.
true
When it comes to problem solving, cultural diversity can provide companies with a competitive advantage.
true
Workers with disabilities can be a source of competitive advantage.
true
When a company faces a shortage of employees in the workforce, and it predicts that current demand for products or services may not extend to the future, it will
try to garner more hours out of the existing labor force
The degree to which the information provided by selection methods enhances the bottom-line effectiveness of the organization is known as the selection method's
utility
A _____ compares the race, sex, and ethnic composition of an employer's workforce with that of the available labor supply.
utilization analysis
The extent to which performance on a measure is related to performance on the job is called
validity
Which of the following is a person's capacity to understand and use written and spoken language?
verbal comprehension
In the face of demographic pressures dealing with an aging workforce, many employers try to use _____ among their older workers through early retirement incentive programs.
voluntary attrition
Which of the following pairs of recruiter characteristics does an applicant tend to respond to most positively?
warmth and informativeness
In which of the following circumstances will a functional structure be more appropriate for an organization?
when demand for the resources can be well anticipated
In which of the following circumstances will a divisional structure be more appropriate for an organization?
when the organization competes on differentiation
Which of the following HRM practices involves helping employees understand how their jobs contribute to the finished product?
work design
The _____ section in a position analysis questionnaire (PAQ) focuses on the physical activities, tools, and devices used by the worker to perform the job.
work output
James, a manager at Brown & Brown (B&B) Inc., a publisher of academic books, is tasked with identifying the various pieces of work required to edit, typeset, and publish a fictional book prior to allocating and assigning them to his subordinates. Which of the following processes is James expected to perform?
work-flow design
_____ provides a longitudinal overview of the dynamic relationships by which inputs are converted into outputs.
work-flow design
A(n) _____ test attempts to simulate the job in a prehiring context to observe how the applicant performs in the simulated job.
work-sample
How does the mechanistic approach differ from the motivation approach?
workers in organizations that follow the mechanistic approach can be easily replaced
The process of determining whether there are any subgroups whose proportion in a given job category within a company is substantially different from their proportion in the relevant labor market is called _____.
workforce utilization review
There were demotions from the _____ job category.
HR officer
The _____ is a measure of the degree to which two sets of numbers are related.
correlation coefficient
Which of the following is considered a disability under the Americans with Disabilities Act?
cosmetic disfigurement
Which of the following is a part of a job description and can be observed in employees' actions?
responsibilities
Which of the following correlation coefficients indicates a perfect negative relationship?
-1.0
How many of the HR practitioners employed in 2012 were promoted to the category of HR officer in 2013?
10 percent
Each year organizations with a minimum of _____ employees must file an EEO-1 report with the Equal Employment Opportunity Commission.
100
The Occupational Safety and Health Act requires employers to keep records of deaths, injuries, and illnesses if the employers have _____ or more full-time or part-time employees.
11
Individuals who feel they have been discriminated against must file a complaint with the Equal Employment Opportunity Commission (EEOC) or a similar state agency within _____ days of the incident.
180
The Age Discrimination in Employment Act of 1967 prohibits discrimination against employees over the age of _____.
40
When it comes to examining and understanding skill levels for a particular job, _____ may be the best source.
external job analysts
The "direct threat" clause is a part of the _____.
Americans with Disabilities Act
The _____ allows an individual filing a complaint to have a jury decide whether he or she may recover punitive damages (in addition to lost wages and benefits) for emotional injuries caused by discrimination.
Civil Rights Act of 1991
The _____ defines employers' explicit obligation to establish the business necessity of any neutral-appearing selection method that has had an adverse impact on groups specified by the law.
Civil Rights Act of 1991
The _____ protects individuals from discrimination based on race, color, sex, religion, and national origin with respect to hiring as well as compensation and working conditions.
Civil Rights Act of 1991
From which of the following job categories was no employee promoted in 2013?
HR coordinator
Which of the following was replaced by the Occupational Information Network (O*NET)?
Dictionary of Occupational Titles
Which of the following arguments states that companies with the best reputations for managing diversity will win the competition for talent?
Employee attraction and retention argument
The Vocational Rehabilitation Act of 1973 is enforced by the _____.
Employment Standards Administration of the Department of Labor
Which of the following agencies is responsible for investigating and resolving discrimination complaints, gathering information, and issuing guidelines?
Equal Employee Opportunity Commission
Which of the following scenarios is an apt example of a future-oriented situational interview?
Fernandez was asked about the steps he would take to change the work environment in his office
Which of the following job categories saw the highest percentage of its employees leave the organization in 2013?
HR assistant
Which of the following is an example of an experience-based situational interview?
Hiroshi was asked to describe an event where his creativity led to effective problem solving
Which of the following people would be categorized as part of the external labor market with regard to Phoenix Inc.?
Karla, who works for Jupiter Inc. and is seeking employment elsewhere
Which of the following is an example of a quasi-judicial body?
National Labor Relations Board
Bloom Corp. is a firm whose employees work in an old facility; they request a government inspection to ensure that they are not exposed to any hazardous materials while working in the facility. Which of the following acts gives them the right to do so?
Occupational Safety and Health Act
Executive Order 11246, which prohibits discrimination based on race, color, religion, sex, and national origin, is enforced by the
Office of Federal Contract Compliance Programs
Which of the following agencies or institutions is responsible for enforcing the executive orders that cover companies doing business with the federal government?
Office of Federal Contract Compliance Programs
Which of the following is an example of image advertising?
Rain Inc. releases television advertisements that give an idea about the pleasant working conditions in the organization
Which legislation mandates affirmative action in the employment of individuals with disabilities?
Rehabilitation Act of 1973
Which of the following acts sets strict rules for businesses, especially for accounting practices that require more open and consistent disclosure of financial data and CEOs' assurance that the data is completely accurate?
Sarbanes-Oxley Act
The _____ requires that everyone receiving unemployment compensation be registered with a local state employment office.
Social Security Act
Which of the following acts explicitly prohibits the granting of preferential treatment to minority groups?
The Civil Rights Act of 1991
Which of the following acts states that employers cannot retaliate against employees for either "opposing" a perceived illegal employment practice or "participating in a proceeding" related to an alleged illegal employment practice?
Title VII of the Civil Rights Act of 1964
Which of the following states that it is illegal for an employer to refuse to hire an individual or otherwise discriminate against this individual with respect to compensation, terms, conditions, or privileges of employment because of such individual's race, color, religion, sex, or national origin?
Title VII of the Civil Rights Act of 1964
Jason, an African-American, and Robert, a Caucasian, both experienced welders, apply for two openings at Virgo Inc. Robert is hired and Virgo continues to look for candidates to fill the other position. Jason alleges racial discrimination by Virgo, but Virgo denies this. Which of the following statements would both negate Jason's case and support Virgo's case?
Virgo deals in building equipment that requires a certified welder and Jason is not a certified welder
Which congressional legislation requires contractors and subcontractors that receive more than $2,500 annually from the federal government to engage in affirmative action for individuals with disabilities?
Vocational Rehabilitation Act
Which of the following questions should be addressed right after the inputs required for production have been established?
What tasks are required in the production of the output?
Saturn Inc., a large manufacturing firm, is a male-dominated organization. Julia, who works for Saturn, interacts predominantly with male employees, who frequently make sexist remarks. This is an example of
a hostile working environment
What term refers to the reduced attentive state that one might experience when simultaneously interacting with multiple media?
absence presence
Which of the following major dimensions of HRM practices involves training employees to have the skills needed to perform their jobs?
acquiring and preparing human resources
Which of the following personality dimensions is typically associated with a person being nondepressed, secure, and content?
adjustment
Traditionally, the HRM department was primarily a(n) _____.
administrative expert
_____ forecast and monitor the proportion of various protected group members, such as women and minorities, that are in various job categories and career tracks.
affirmative action plans
Which of the following best exemplifies the process of self-selection?
an applicant decides to interview with a particular company while at a job fair
Work-flow design is the process of
analyzing the tasks necessary for the production of a product
Recruiting advertisements in newspapers and periodicals
are likely to generate less desirable candidates than direct applications or referrals
_____ is a wide variety of specific selection programs that employ multiple selection methods to rate either applicants or job incumbents on their managerial potential.
assessment center
According to the "Job Characteristics Model," _____ is the degree to which a job allows an individual to make decisions about the way the work is carried out.
autonomy
Which of the following is most likely to lead to a successful downsizing?
avoiding indiscriminant reductions
The concept of _____ suggests that similar groups of people whose scores differ by only a small amount all be treated as having the same score.
banding
Executive Order 11478 requires the federal government to
base all its employment policies on merit and fitness
Which of the following is the biggest downside for large job sites?
because of the sheer size of the website, there is a lack of differentiation between candidates listed on the site
_____ entails matching an individual's skills and aspirations with opportunities that are or may become available in the organization.
career planning
Which of the following is a drawback of a functional structure?
cascading effect of errors
When decision-making authority resides at the top of the organizational chart as opposed to being distributed throughout lower levels, an organization has a _____ decision-making structure.
centralized
_____ assess main facets such as verbal comprehension, quantitative ability, and reasoning ability.
cognitive ability tests
Which of the following is NOT tested in a physical ability test?
cognitive skill
Which of the following HRM practices involves rewarding employees based on their team's performance?
compensation
Among the functions performed by an HR department, vacation, retirement plans, and profit sharing are categorized under the _____ function.
compensation benefits
Which of the following led to problems for McDonald's when it began offering the McWrap product?
complex work processes
Star Inc., an engineering firm, has come up with a new technical test to assess the knowledge of interviewees. To assess the validity of the test, it requests that its present employees take the test and match it with their performance in the organization. Which of the following types of validation has Star Inc. used to test the validity of its new technical test?
concurrent validation
Which of the following validation strategies is most likely to be adversely affected by the restriction of range problem that results due to current employees being homogeneous?
concurrent validation
The legislative branch of the federal government
consists of the House of Representatives and the Senate
The executive branch of the federal government
consists of the president and the many regulatory agencies the president oversees
A test that has _____ validity exposes the job applicant to situations that are likely to occur on the job, then tests whether the applicant currently has sufficient knowledge, skill, or ability to handle such situations.
content
Federal Auto Corp. (FAC) is looking for experienced ergonomic design engineers and wants to keep training costs to a minimum. The upper management instructs its HR team to develop a test that would test the design and ergonomic knowledge of the potential engineering candidates. This test is a _____ valid test.
content
In the case of _____ validation, it is critical to minimize the amount of inference involved on the part of the judges because their subjective judgment could bias the findings.
content
Rollerbeam Inc., a provider of engineering services, is looking to hire several maintenance engineers. Rollerbeam's HR department checks with the company's engineering department to confirm that the scenarios mentioned in the test are plausible real-world scenarios that maintenance engineers might face. Which of the following types of validation is Rollerbeam's HR team performing?
content validation
Which of the following forms of validation becomes relatively more attractive as the sample available for validation becomes smaller?
content validation
_____ is the planned elimination of large numbers of personnel designed to enhance organizational effectiveness.
downsizing
Which of the following statements is true about downsizing?
downsizing efforts often fail because employees who survive the purges often become narrow-minded, self-absorbed, and risk averse
A policy that lays out the steps an employee can take to appeal a termination decision is called a(n) _____.
due process policy
A job description list would include the _____ that the particular job entails.
duties
Which of the following is considered a slow option for reducing an expected labor surplus and has a low impact on human suffering?
early retirement
Which of the following is true of the several options available to reduce an expected labor surplus?
early retirement causes relatively less human suffering
Huan, a manager, decides to design jobs based on the principles of the motivational approach. If he does not balance them with some traits of the mechanistic approach, he will see minimal impact on _____.
efficiency of production
Which of the following concepts is used to describe people who are especially effective in fluid and socially intensive contexts?
emotional intelligence
Latoya is very good at reading the emotions of others and can easily gauge whether people are happy or sad. Latoya has a high degree of _____.
empathy
Which of the following arguments states that companies develop reputations on favorability as prospective employers for women and ethnic minorities?
employee attraction argument
How does employees' use of mobile devices offer an advantage to companies?
employees have access to work information at any time or location
Policies that state that either party in an employment relationship can terminate that relationship at any time, regardless of cause, are called _____.
employment-at-will policies
An HR dashboard is a series of indicators that
enables workforce analytics and evidence-based HR
Executive Order 11246, signed by President Lyndon Johnson, required all federal contractors and subcontractors to
engage in affirmative action programs to hire and promote minorities
Which of the following is concerned with examining the interface between individuals' physiological characteristics and the physical work environment?
ergonomics
Which competency is an HR professional said to have if he is able to act personally and professionally with integrity and accountability?
ethical practice
The final step in the planning process is to _____.
evaluate results
Which of the following directives can be issued by the president?
executive order
Directives issued and amended unilaterally by the president are known as
executive orders
When a corporate organization competes through globalization, as opposed to technology, it is likely to put most of its efforts into _____.
expansion into foreign markets
Content validity is achieved primarily through a process of _____.
expert judgment
Which of the following personality dimensions is associated with sociable, gregarious, assertive, and talkative individuals?
extroversion
A company that adopts total quality management (TQM) trains only selected employees in quality.
false
A job description is a list of the knowledge, skills, abilities, and other characteristics that an individual must have to perform the job.
false
A large-scale, independent review of validity studies suggests that paper-and-pencil honesty tests cannot predict both theft and other disruptive behaviors.
false
A measure can be valid without being reliable.
false
A physical ability test measures balance, but not coordination.
false
All efficiency-producing changes result in dissatisfying work, and all changes that promote satisfaction create inevitable inefficiencies.
false
As per the Age Discrimination in Employment Act, the burden of proof always lies with the person who faces discrimination.
false
Baby Boomers are fast approaching retirement, and early indicators show that this group will retire as expected.
false
Centralization is the degree to which work units are grouped based on functional similarity or similarity of workflow.
false
Characteristics of a job vacancy are less important than recruiters or recruiting sources when it comes to predicting job choice.
false
Companies have historically looked at HRM as a means to contribute to profitability and quality.
false
Conditions such as obesity and substance abuse are covered under the Americans with Disabilities Act.
false
Divisional structures are most appropriate in stable and predictable environments.
false
Due to their work-flow focus and proximity to a homogeneous consumer base, divisional structures tend to be less flexible and innovative.
false
Each branch of the U.S. government (legislature, executive, and judiciary) has its own area of authority, and these areas do not overlap.
false
Employees with high conscientiousness tend to be lethargic and ill-disciplined.
false
Employers prefer hiring and training new employees rather than having to pay existing workers extra for overtime production.
false
Ergonomics is concerned with examining the interface between individuals' psychological characteristics and the physical work environment.
false
Evidence-based HR refers to the demonstration that human resource practices have no impact on the company's bottom line or key stakeholders.
false
Executive Order 11246 extends protections outlined in the Age Discrimination in Employment Act of 1967.
false
Executive Order 11478 prohibits discrimination based on race, color, religion, sex, and national origin and applies only to federal contractors and subcontractors.
false
Experience-based items ask what a person is likely to do when confronting a certain hypothetical situation in the future.
false
For teams to be effective, it is essential that the level of task interdependence is greater than the level of outcome interdependence.
false
From a company perspective, it is harder to add part-time employees than it is to add full-time employees.
false
Functional structures help support organizations that compete on differentiation or innovation, because flexible responsiveness is central to making this strategy work.
false
Due to a series of resignations from the organization, Zylon Inc., a large software firm, is facing an acute labor shortage. During which of the following human resource planning steps would the firm contemplate several options to address the labor issue?
goal setting and strategic planning
The tasks performed as a part of job analysis
have a passive, information-gathering orientation
As part of the application process for an entry-level job after college, Isaac was given a personality test. He takes the same test as an applicant for another position 10 years later. Which of the following will likely be indicated by the results of Isaac's second test?
he has become more conscientious
Jamal, an efficiency expert, proposes the "just-in-time" inventory method to Liza, the CEO of Neptune Inc. If Liza is to accept the proposal, which of the following changes is he most likely to implement in Neptune Inc.?
he is likely to introduce processes that support lean production
Which of the following is a disability under the Americans with Disabilities Act?
heart disease
Personality inventories tend to have
high reliability, low to moderate criterion validity, and low generalizability
Which of the following is a form of sexual harassment that involves employees using offensive sexually explicit language or using sex-related jokes or innuendoes in conversations?
hostile working environment
_____ refers to the policies, practices, and systems that influence employees' behavior, attitudes, and performance.
human resource management
_____ is the practice or activity carried on by an organization with the primary purpose of identifying and attracting potential employees.
human resource recruitment
Which of the following is true about how the Equal Employment Opportunity Commission (EEOC) responds to a claim of discrimination?
if the EEOC cannot come to an agreement with an offending employer, it can issue a "right to sue" letter to the alleged victim
Sometimes, organizations advertise just to promote themselves as a good place to work in general. This is called _____.
image advertising
Which of the following best explains why older people approaching retirement age have no intention of retiring?
improved health of older people in general, in combination with the decreased physical labor in many jobs, has made working longer a viable option
Which of the following, if true, would support reshoring as a strategy for a U.S. firm?
improving health and safety requirements overseas
The utility of any test generally _____ as the selection ratio gets lower.
increases
Job design interventions emphasizing the motivational approach focus on
increasing the meaningfulness of jobs
Who among the following is likely to be the best source for the most accurate information about the time spent on various tasks for job analysis?
incumbents
Which of the following is required for teams to be effective?
individual accountability of behavior should be a critical indicator of performance
Which of the following is NOT one of the forces that draw out an older worker's career?
insufficient younger workers to replace the older workforce
Trade secrets are an example of _____ capital.
intellectual
Content validation
is performed by demonstrating that the questions or problems posed by a test are a representative sample of the kinds of situations or problems that occur on the job
Self-motivation
is the ability to persevere
Which of the following is true about the Six Sigma process?
it aims to create a total business focus on serving the customer
Which of following is true of lean thinking?
it aims to do more with less effort, time, space, and equipment
Which of the following is the most accurate definition of concurrent validity?
it assesses the validity of a test by administering it to people already on the job and then correlating test scores with existing measures of each person's performance
Which of the following is true of workforce analytics?
it can show that HR practices influence an organization's profits
Which of the following is true about the product line administrative services and transactions?
it deals with functions such as compensation, hiring, and staffing
Which of the following is true of a balanced scorecard?
it depicts a company from the perspective of internal and external customers
Which of the following is an advantage of relying on internal recruitment sources?
it generates a sample of applicants who are well known to the firm
How does lean production differ from "batch work" methods?
it has fewer employees who are well trained
Which of the following is the accurate definition of workforce utilization review?
it is a comparison of the proportion of workers in protected subgroups with the proportion that each subgroup represents in the relevant labor market
Which of the following best describes the consent decree that the Equal Employment Opportunity Commission (EEOC) enters into with an organization that has been found to be discriminating?
it is an agreement between the EEOC and the organization that the organization will cease certain discriminatory practices
Which of the following is the definition of a leading indicator?
it is an objective measure that accurately predicts future labor demand
Which of the following is true about O*NET?
it uses a common language that generalizes job specifications across various occupations
Which of the following statements is true about Generation X?
its members value skepticism and informality
Predictive validation is superior to concurrent validation because
job applicants are more motivated than an organization's employees
Which of the following includes a list of the tasks, duties, and responsibilities that a job entails?
job description
Which of the following is the process of defining the way work will be performed and the tasks that will be required in a given job?
job design
Which of the following is true of how job design and job analysis have functioned in the past?
job design has focused on making existing jobs more motivating
Adding more decision-making authority to a job to increase its motivational potential is known as _____.
job enrichment
Sustainability is the ability of a company to
meet its needs without sacrificing the ability of future generations to meet theirs
The perceptual-motor approach to job design focuses on
mental capabilities and limititations
The _____ section in a Position Analysis Questionnaire (PAQ) focuses on planning and information-processing activities.
mental processes
In a _____ case, the defendant acknowledges that some discrimination may have occurred but argues that the same hiring decision would have been reached even ignoring the discrimination.
mixed-motive
Which of the following approaches to job design has its roots in organizational psychology and management literature?
motivational approach
Which of the following approaches views job satisfaction as one of the most important outcomes of job design?
motivational approach
Which of the following is true of an organization that follows the mechanistic approach?
new employees can be quickly and inexpensively trained for the job
Which of the following is a method used to reduce an expected labor shortage that is low on revocability?
new external hires
Is the argument that "call center" staffing is the only type of work being offshored valid?
no, because figures have shown that countries such as China and India are trying to climb the skill ladder of available work
A special case of outsourcing where the jobs that move actually leave one country and go to another is called _____.
offshoring
Exporting jobs from developed to less developed countries is known as _____.
offshoring
_____ provides a cross-sectional overview of the static relationships between individuals and units that create the outputs.
organization structure
_____ validation is a validity study that seeks to establish an empirical relationship between test scores taken prior to being hired and eventual performance on the job.
predictive
Which of the following statements is true about the Sarbanes-Oxley Act of 2002?
organizations spend millions of dollars each year to comply with regulations under the Sarbanes-Oxley Act
The training and development function of an HR department includes _____.
orientation
The most common source of error in the job analysis process results from job descriptions being _____.
outdated
Which stage in a work-unit activity analysis focuses on the product produced or service provided?
output
The practice of companies having other companies provide services is known as
outsourcing
Which of the following is true about outsourcing?
outsourcing is a logical choice when a firm simply does not have certain expertise and is not willing to invest time and effort into developing it
If a plaintiff feels that individual acts of intentional discrimination in his firm have led to a statistical disparity in the firm, and this disparity is a function of a larger culture of discrimination, which of the following lawsuits is he most likely to file?
pattern and practice
In showing class-action _____ lawsuits, the plaintiffs show some statistical disparities between the composition of some group within the company compared to some other relevant group.
pattern and practice
Yield ratios express the
percentage of applicants who successfully move from one stage of the recruitment and selection process to the next
Which of the following approaches to job design has roots in human-factors literature?
perceptual-motor approach
Among the functions performed by an HR department, feedback and coaching are categorized under the _____ function.
performance management
Which of the following HRM practices involves employees receiving feedback?
performance managment
_____ categorize individuals by what they are like.
personality tests
_____ is a generic term used to refer to organizational decisions that affect the nature of the vacancies for which people are recruited.
personnel policies
Which of the following arguments states that heterogeneity in decisions potentially produces better decisions through a wider range of perspectives and critical analysis?
problem-solving argument
The programs developed in the strategic-choice stage of the process are put into practice in the _____ stage.
program-implementation
The Age Discrimination in Employment Act does NOT
protect younger workers
A company competing through sustainability is likely to _____.
provide high-quality products and services
Which of the following actions is most likely to enable organizations to increase the impact that recruiters have on those they recruit?
providing timely feedback
_____ ability is the speed and accuracy with which one can solve arithmetic problems of all kinds.
quantitative
Carmen's boss terminated her employment because she did not submit to his sexual advances. Carmen is a victim of
quid pro quo harassment
Sanjay is the manager at a restaurant and offers to promote Linda, a waitress at the same restaurant, in return for sexual favors. This is an example of _____.
quid pro quo harassment
Which of the following is to an organization's efforts to make usable facilities readily accessible to individuals with disabilities?
reasonable accommodation
_____ ability is a person's capacity to invent solutions to many diverse problems.
reasoning
The employee data and information systems function of an HR department focuses on responsibilities such as _____.
record keeping and workforce analytics
The goal of the biological approach to job design is to
reduce the physical demands of certain jobs by improving the physical work environment
Which of the following personnel selection methods has low generalizability for all job types?
reference check
Which of the following personnel selection methods has low reliability as compared to others?
reference check
Hector is a maintenance supervisor at a large petroleum refinery in Texas. His friend, Ronald, who works at another refinery in Louisiana, informs Hector about a vacancy for a maintenance manager's position at the Louisiana refinery and asks him to apply for the position. Hector is an example of a(n) _____.
referral
_____ are people who are prompted to apply for a job by someone within the organization.
referrals
Which of the following HR competencies focuses on the ability to manage interactions with and between others with the specific goal of providing service and organizational success?
relationship managment
_____ is the degree to which a measure is free from random error.
reliability
Which of the following statements is true regarding reliability and validity?
reliability of a measure is essential for it to have any validity
Which of the following statements is true of the reliability of a measurement?
reliability refers to the measuring instrument rather than to the characteristic itself
Which of the following is the primary role of an efficiency expert?
removing every bit of waste in production operations
_____ is considered a slow option for avoiding an expected labor shortage but has high revocability.
retrained transfer
Each of the following is a relatively fast method to reduce an expected labor surplus EXCEPT _____.
retraining
Section 1981 of the Civil Rights Act of 1866 granted individuals the _____.
right to enter into and enforce a contract
Which of the following requires that government contractors set a goal for the percentage of employees with disabilities who constitute their workforce?
rules set by the U.S. Department of Labor
Section 1982 of the Civil Rights Act passed in 1886 granted all persons the _____.
same property rights as white citizens
Which of the following approaches to job design entails performing time-and-motion studies?
scientific management
Which of the following is a prediction about legal issues in the workplace in the United States?
security of intellectual property will receive more attention
Identifying the most qualified applicants for employment is a part of _____.
selection
The percentage of people chosen relative to the total number of people tested gives the _____ ratio.
selection
A _____ is defined dialogue initiated by one or more persons to gather information and evaluate the qualifications of an applicant for employment.
selection interview
Which of the following aspects of emotional intelligence is the knowledge of one's strengths and weaknesses?
self-awareness
_____ is the ability to keep disruptive emotions in check.
self-regulation
Giving employees online access to information about HR issues such as training, benefits, and compensation is called _____.
self-service
Nikeyah has resisted advances from her male boss, who is interested in pursuing a sexual relationship with her. In addition, he has been withholding her promotions for more than a year for this reason alone. Nikeyah can sue her boss for _____.
sexual harassment
As per the Age Discrimination in Employment Act, if any neutral-appearing practice happens to have an adverse impact on those over age 40, the employer must _____.
show business necessity to avoid a guilty verdict
Mentoring relationships are an example of _____ capital.
social
When companies are trying to meet the shareholders' and general public's demands to act more ethically and environmentally responsibly, they are recognizing the importance of _____.
social responsibility
Nelson is a very gregarious person who, through his interactions, can effectively manage the people working under him in the organization. Nelson has a high degree of _____.
social skills
Goals and timetables in an affirmative action plan
specify the percentage of women and minorities that an employer seeks to have in each job group
Which of the following HRM practices involves employees participating in peer interviews?
staffing
Which of the following analyses uses the difference between the expected representation for minority groups and the actual representation to determine whether the difference between these two values is greater than would occur by chance?
standard deviation rule
How do statistical forecasting methods differ from judgmental forecasting methods with regard to the labor market?
statistical methods are excellent for capturing historic trends
Statistical planning models almost always have to be complemented by _____.
subjective judgements
Which of the following sources is most appropriate for providing accurate information regarding the importance of job duties?
supervisors
Which of the following serves as the court of final appeal?
supreme court
Executive Order 11246 allows the government to
suspend all business with a contractor while an investigation is being conducted
Organizations that pursue a _____ strategy pursue the "triple bottom line" of economic, social, and environmental benefits.
sustainable
Which of the following arguments emphasizes that reactions should be faster and cost less?
system flexibility argument
_____ is a systematic, planned strategic effort by a company to attract, retain, develop, and motivate highly skilled employees and managers.
talent management
According to the "Job Characteristics Model," _____ is the degree to which a job requires completing a "whole" piece of work from beginning to end.
task identity
According to the "Job Characteristics Model,"_____ is the extent to which the job has an important impact on the lives of other people.
task significance
Which of the following is true of teams?
team members can share work when any member becomes overloaded
The _____ is an analysis methodology that helps managers determine which specific element of a job led to a past accident.
technic of operations review
Which of the following options for avoiding an expected labor shortage is a slow solution and has low revocability?
technological innovation
Which of the following options for avoiding an expected labor shortage has the benefit of being a fast solution with high revocability?
temporary employees
Which of the following is true about temporary workers?
temporary workers give employers some flexibility to respond to fluctuations in consumer demand for their products and services
When compared to divisional structures, managers in functional and centralized structures
tend to think of fairness in terms of rules and procedures
When assessing the reliability of a measure, one might be interested in knowing how scores on the measure at one time relate to scores on the same measure at another time. This is called
test-retest reliability
Which of the following is an example of an intrinsic reward?
the U.S. Army appealing to the patriotism in people to get more new recruits
Which of the following is true about offshoring?
the actual cost savings from offshoring work can be less than a company expects
The goals that are set in the human resource planning process should come directly from
the analysis of the labor supply and demand
Which of the following is one of the four characteristics of an ethical, successful company?
the company emphasizes mutual benefits in its relationship with customers, clients, and vendors
Which of the following is a core value of TQM?
the company promotes cooperation with vendors and customers to hold down costs
Which of the following best explains outcome interdependence in relation to teams?
the level to which the reward for task accomplishment is shared among the team members
Which of the following is a disadvantage of employing temporary workers as a means of eliminating a labor shortage?
the low levels of commitment to the organization and its customers that temporary workers bring with them often reduce the level of customer loyalty
Which of the following approaches pursues efficiency primarily by making a job so simple that anyone can be trained quickly and easily to perform it?
the mechanistic approach
Which of the following statements is true about the composition of the U.S. labor force in the next decade?
the median age of the labor force will increase to the highest number ever
Functional structures are more appropriate than divisional structures when
the organization competes on costs
Which of the following is true of the perceptual-motor approach to job design?
the perceptual-motor approach has its roots in human-factors literature
Which of the following is a part of the U.S. government's executive branch?
the president
Divisional structures tend to be more flexible and innovative because of
their work-flow focus
Which of the following is a prediction about legal issues regarding employment in the United States?
there will be more focus on criminal background screening
Which of the following is a characteristic of people of the Baby Boomer Generation?
they are considered to be workaholics
Which of the following is a characteristic of Millennials?
they are eager to learn, work, and please
Which of the following is true of virtual teams?
they combine top talent to solve tough challenges
Which of the following is true of statistical forecasting methods that capture historic trends?
they provide predictions that are much more precise than judgmental methods
Which of the following amendments abolished slavery in the United States?
thirteenth amendment
