MGMT 371 Exam 2 STUDY GUIDE

tacit knowledge is A) Highly personal in nature B) always conscious and accessible C) easily communicated D) easy to acquire from books

A) Highly personal in nature

which of the following scenarios demonstrates Jim's ability rather than his personality? A) Jim carried a high bowling average and once bowled a perfect game B) Jim appeared calm and steady, even during a game C) Jim was kind to everyone is met and a generous co-worker D) Jim's a monthly dinner parties were always a success due to his diligent planning

A) Jim carried a high bowling average and once bowled a perfect game

which of the following has been proven in research studying the impact of trust on performance and commitment A) Trust makes employees less likely to engage in counterproductive behaviors B) trust has a strong positive effect on performance C) trust has no effect on citizenship behavior D) trust has a weak positive correlation with affective and normative commitment

A) Trust makes employees less likely to engage in counterproductive behaviors

a slot machine is an example of A) a variable ratio schedule B) a variable interval schedule C) a fixed interval schedule D) a fixed ratio schedule

A) a variable ratio schedule

Which of the following is an example of a function of an action team A) art and raul lead the rescue effort when their companies coal mine collapses B) shelly and Jenny divide the tasks associated with assembling the refrigerators on their line C) James and Michael form a committee to purchase new busses for the school corporation D) bruce and brad work to improve the durability of the battery covers their company makes

A) art and raul lead the rescue effort when their companies coal mine collapses

the ability to discern differences among people are due to their nationalities and to understand what these differences mean in terms of the way people tend to think and behave in different situations is called A) cultural intelligence B) emotional intelligence C) self-awareness D) deductive reasoning

A) cultural intelligence

which of the following is an example of a team task role rather than an individualistic role A) devils advocate B) blocker C) agressor D) dominator

A) devils advocate

In tasks with an objectively verifiable best solution, the member who possesses the highest level of the ability relevant to the task will have the most influence on the effectiveness of the team. These types of tasks are called ______. A) disjunctive B) conjunctive C) indicative D) subjunctive

A) disjunctive

the knowledge and skills that distinguish from novices is referred to as A) expertise B) distinctiveness C) training D) intuition

A) expertise

which of the following represents the predictable sequence of stages in team development A) forming, storming, norming, performing, and adjourning B) norming, forming, performing, storming, and adjourning C) storming, norming, performing, forming, and adjourning D) performing, forming, norming, storming, and adjourning

A) forming, storming, norming, performing, and adjourning

quality circles, which consist of individuals who normally perform core production tasks but also meet regularly to identify production related problems and opportunities for improvement, are an example of _____teams A) parallel B) action C) project D) work

A) parallel

Which of the following is a unique feature of the citizenship component of corporate social responsibility (CSR) A) the citizenship component of CSR argues that organizations should contribute resources to improve the quality of life in the communities in which they work B) the citizenship component of CSR represents the conventional level of moral development C) the citizenship component of CSR proposes that law represents society's codification of right and wrong and must therefore be followed D) the citizenship component of CSR demands that organizations follow the prescribed ethical codes for their business

A) the citizenship component of CSR argues that organizations should contribute resources to improve the quality of life in the communities in which they work

holland's RIASEC model focuses on people's vocational interests A) true B) false

A) true

personality refers to the structures and propensities inside people that explains their characteristic patterns of thought, emotion, and behavior A) true B) false

A) true

Which of the following statements differentiates between moral intensity and moral attentiveness A)moral intensity captures the degree to which an issue has ethical urgency, while moral attentiveness captures the degree to which people chronically perceive and consider issues of morality during their experiences B) moral intensity is measured by its consequences and effect, while moral attentiveness is measured by previous ethical actions and behaviors C) moral intensity is an exclusive function of employees, while moral attentiveness must be maintained by all employees D) moral intensity is constant across people of different nations, while moral attentiveness changes from one society to another

A)moral intensity captures the degree to which an issue has ethical urgency, while moral attentiveness captures the degree to which people chronically perceive and consider issues of morality during their experiences

a team was formed to coordinate the impending ISO accreditation process for a company over a period of six months. the team members a re drawn from various departments. which of the following types of teams does this most exemplify A)parallel teams B)management teams C)action teams D)project teams

A)parallel teams

Employees at Pak-N-Sav, a discount grocery chain, know that they have to stay on their toes at all times. Mr. and Mrs. Kessler, the company founders, have been known to put on disguises and make unannounced visits to stores to make sure the staff is treating customers politely. This is an example of A) a fixed interval schedule B) a variable interval schedule C) a fixed ratio schedule D) continuous reinforcement

B) a variable interval schedule

cognitive abilities refer to capabilities related to the A) capacity to manipulate and control objects B) acquisition and application of knowledge in problem-solving C) ability to perceive colors and judge relative distances between things accurately D) appraisal ad recognition of emotion in others

B) acquisition and application of knowledge in problem-solving

true learning only occurs when A) negative behaviors are unlearned over time B) changes in behavior become relatively permanent C) employees avoid mimicking the behaviors of experts D) employees are assigned larger responsibilities

B) changes in behavior become relatively permanent

As a soldier in the U.S. Army, Lexi underwent an extensive course of training as a combat field medic. During that time, she learned from manuals and performed exercises involving dummies and other simulation aids. A few months later, she found herself in a combat situation overseas, treating real soldiers with actual wounds. She would later tell her family that what she learned in a day on the battlefield was worth many weeks of training in school. In terms of organizational behavior, this example illustrates the difference between ________ knowledge. A) ordinary and esoteric B) explicit and tacit C) general and specific D) theoretical and practical

B) explicit and tacit

of the big five, openness to experience is the easiest to judge in zero acquaintance situations A) true B) false

B) false

Brenda wants to create teams in her office that perform well and have members who are dedicated to their team. What can she do to try to make performance and commitment as high as possible within her teams? A) simplify the types of tasks that team members must complete B) increase the complexity of the tasks team members must complete C) require team members to share all information even if it seems unnecessary D) eliminate concrete guidelines for task completion and procedures within the team

B) increase the complexity of the tasks team members must complete

______ examines the impact of culture on the effectiveness of various leader attributes, behaviors, and practices A) myers-brigg B) project globe C) project HOFSTEDE D) CANOE

B) project globe

which of the following is an example of an especially ethical behavior A) economic exchange B) whistle blowing C) abusive supervision D) moral awareness

B) whistle blowing

When assumptions are made about others on the basis of their membership in a social group, this is A) a fundamental attribution error B) social identity theory C) a stereotype D) satisficing

C) a stereotype

a musical group and a surgical team are examples of _____teams A) project B) parallel C) action D) management

C) action

moral development at the conventional stage is characterized by A) specific principles like utilitarianism and egoism B) a set of defined, established moral principles C) an emphasis on laws, rules, and orders that govern society D) self- interest and a lack of loyalty, gratitude, or fairness

C) an emphasis on laws, rules, and orders that govern society

considering the individualism-collectivism distinction, which of the following statements is true A) individualists exhibit higher levels of task performance in work team settings B) individualists exhibit lower levels of counterproductive behaviors C) collectivists exhibit lower levels of withdrawal behaviors D) individualists exhibit higher levels of citizenship behaviors

C) collectivists exhibit lower levels of withdrawal behaviors

when considering distributive justice, the __________ norm is typically judged to be the fairest choice in situations in which the goal is to maximize the productivity of individual employees A) standard B) need C) equity D) equality

C) equity

if you are exaggerating your responses to a personality test in a socially desirable fashion, you are A) creative B) neurotic C) faking D) using negative affectivity

C) faking

There should be trust in organizational authorities who "put a face on a company." Which of the following job positions is not considered an organizational authority? A) chief marketing officer B) department manager C) full-time customer service employee D) CEO

C) full-time customer service employee

the team building role of _______ encourages participation from teammates A) harmonizer B) follower C) gatekeeper- expediter D) compromiser

C) gatekeeper- expediter

As the level of task interdependence ______, members must spend ______ amounts of time communicating and coordinating with other members to complete tasks. A) decreases: increasing B) decreases: similar C) increases: increasing D) remains the same : increasing

C) increases: increasing

teams differ from groups because A) members of teams work independently of each other, while those in groups show greater dependence on each other B) teams have no limits on the number of members while groups have a restricted membership C) members of teams have a specific task-related purpose while groups do not D) members of teams work toward individual goals that may or may not be related while groups have a common goal

C) members of teams have a specific task-related purpose while groups do not

which of the following statements concerning schedules of reinforcement is true? A) commission pay is an example of variable interval reinforcement scheduling B) variable schedules lead to high performance, but they are not appropriate for some types of reinforcement C) piece rate pay is an example of fixed interval schedule D) the addictive good feeling you get when someone responds to your Facebook post is a form of variable interval schedule

C) piece rate pay is an example of fixed interval schedule

a learner must remember the behaviors of the model once the model is no longer present in the ________ processes step of the modeling process A) social learning B) reinforcement C) retention D) production

C) retention

______ diversity refers to diversity regarding observable attributes such as race, ethnicity, sex, and age A) disjunctive B) deep level C) surface level D) additive

C) surface level

in the context of abilities, which of the following is true regarding the relative influence of genes and the enviornment A) genes play a greater role than the environment B) genes play a marginal role, but environment plays no role C) the amount attributed to genes or the environment depends on the nature of the ability D) environment plays a role only when it is deficient

C) the amount attributed to genes or the environment depends on the nature of the ability

Which of the following is not an element in cognition-based trust A)trustworthiness B) benevolence C) trust propensity D) ability

C) trust propensity

"playing politics" or "covering one's backside" has a negative effect on employees' job performance, because it hampers their A) social exchange B) normative commitment C) continuance commitment D) ability to focus

D) ability to focus

verbal and spatial abilities come under the general category of _____abilties A) emotional B) psychomotor C) physical D) cognitive

D) cognitive

When drilling a patients teeth, a dentist must have excellent ________ one of the psychomotor abilities A) gross body coordination B) response orientation C) static strength D) control movement abilities

D) control movement abilities

strength refers to the A) capacity to keep the arms and hands steady while doing precise work B) ability of the lungs and circulatory system to work efficiently C) ability to synchronize the movements of the body, arms, and legs D) degree to which the body is capable of exerting force

D) degree to which the body is capable of exerting force

The managers at Telstar, a public relations firm, have noticed that the employees are not team players and are primarily focused on achieving individual goals. Management wants to change this attitude and works to create a reward system in which all group members would receive exactly the same outcome, regardless of their individual productivity levels, to promote their ability to work effectively in groups. Which of the following allocation norms would you recommend for this purpose? A) standard norm B) consensus norm D) equality norm E) propensity norm

D) equality norm

______ is the removal of positive consequences following an unwanted behavior A) negative reinforcement B) positive reinforcement C) punishment D) extinction

D) extinction

Carter's Critters, a large pet store, pays its employees a base salary, as well as up to a 10 percent bonus based on high individual performance and up to a 7 percent bonus based on high team performance. Carter's uses a reward structure with A) compensation congruence B) punctuated equilibrium. C) sequential interdependence. D) hybrid outcome interdependence.

D) hybrid outcome interdependence.

______ are expressions of personality that influence behavior through preferences for certain environments and activities A) tests B) ethics C) values D) interests

D) interests

people in organizations have the ability to learn through the observation of others, according to A) bounded rationality B) behavior modeling training C) the rational decision-making model D) social learning theory

D) social learning theory

response time refers to the ability A)required to differentiate between sound pitches rapidly B) to exert a short burst of energy to move a body or an object C) to choose the right action quickly in response to several different signals D) that reflects how quickly an individual responds to signaling information after it occurs

D) that reflects how quickly an individual responds to signaling information after it occurs

the characteristics or attributes of a trustee that inspire trust are defined as ones A) trustworthiness B) propriety C) moral intensity D) ability

D) trustworthiness