MGMT 371 Midterm

If you are interested in distributive justice, you are interested in understanding which of the following? justice as it relates to... a) organizational process b) work-related outcomes c) communication from leaders d) equal treatment of employees

work-related outcomes

perceptual biases and heuristics are determined to every aspect of business

false

Which of the following is an example of a strain? a) Sylvia leaves her waitressing shift early many days in a row as a result of low customer turnout. b) Amrita develops insomnia while trying to meet the deadline to sequencing a new gene. c)Dario clocks in late to his retail sales job after a night of partying d) Vandaya works a second job to save up money for college

Amrita develops insomnia while trying to meet the deadline to sequencing a new gene.

Lupe is the assistant editor at the Voice of Today, an online publication. With recent increased readership, the editorial committee had decided to move up the deadline for article submissions to eight hours. This move was not welcomed by the junior writers and editors. Lupe, though unhappy with the decision, faces the problem head on and choses to cope by working faster and harder. This is an example of _____ coping.

Problem-focused behavior

Ralph consistently completes the duties outline in his job description. He arrives on time and never leaves before the end of his shift. He tends to keep to himself and prefers to "get the job done". His efforts have helped his team meet several organizational directives over the last few years. In spite of these efforts, Ralph continues to have average scores on his annual performance review. What is one thing Ralph could do that would have the best potential for improving his scores on the next performance review?

Reach out to his coworkers and share his expertise when relevant

Which of the following is true regarding value-percept theory?

Value-percept theory suggests that people evaluate job satisfaction according to specific "facets" of the job.

which of the following best demonstrates behavioral modeling? a) a new server observes an experienced server for the first half of the shift and then begins working her own tables during the second half of the shift. b) a new server begins serving tables and receives a $.50 tip from the manager every time she gets an entire order correct. c)a new server spends the first shift watching experienced servers bring food to tables and then helps clean up at the end of the shift. d) a new server demonstrates how she would serve tables and then receives feedback on her performance from the supervisor.

a new server observes an experienced server for the first half of the shift and then begins working her own tables during the second half of the shift.

Coles is awarded the "salesperson of the month" in Linspeed automobile company. This is his third time receiving this award during the three years of working in this company. Everyone acknowledges that he has a great skill in persuading customers to buy Linspeed cars. The company, given his outstanding achievement, now would like to promote him as manager in the Finance department of the company. The company believes that if Cole is good at selling cars, he would be good at managing company's budget as well. The reason lies in a decision-making bias known as ______?

anchoring

the following are all dimensions of psychological empowerment EXCEPT: a) meaningfulness b) self-efficacy c) impact d) conscientiousness

conscientiousness

Which of the following offers the best definition of "job performance"? a) evaluation of employee behaviors while at work b) degree to which employee activities accomplish organizational goals c) employee enactment of job activities outlines in the job description d) the sum total of employees' task and citizenship activities

degree to which employee activities accomplish organizational goals

Which of the following best describes job characteristics theory?

employees are more satisfied when they find fulfillment within their work.

the knowledge and skills that distinguish specialists from novices is referred to as....

expertise

T/F: Intrinsic motivation is controlled by some contingency that depends on task performance

false

T/F: Pay is the strongest driver of overall job satisfaction?

false

T/F: The theories and concepts found in OB are drawn from two disciplines: human resources and strategic management

false

T/F: civic virtue refers to keeping coworkers informed about matters that are relevant to them

false

T/F: cognition-based trust is driven by the truster's faith in human nature

false

What is equity theory?

focuses on employee perceptions as to how fairly they think they are being treated compared to others

Larson, a first-time supervisor at Lou's Market, regularly uses abusive and derogatory words when dealing with his subordinates. Many employees have also heard Larson refer to specific employees with inappropriate labels ridiculing their ethnicity, names, or weaknesses. From the scenario, it can be concluded that workers at Lou's lack _____ justice.

interpersonal

the following are all examples of psychological withdrawal behaviors EXCEPT: a) cyberloafing b) socializing c) missing meetings d) moonlighting

missing meetings

what is the first component of the ethical decision-making model?

moral awareness

Someone with affective commitment would most likely say which of the following? a) my current job duties are very rewarding b) I'm likely to get a promotion here soon c) I like the authority and independence I have at this company d) my organization gave me money to finish my college degree

my current job is very rewarding

which is the best learning method to acquire tacit knowledge in organization?

observation

Two reasons companies care about CRS?

reputation and employee motivation

Linda has been hired by Dr. Patel to oversee a fast-paced, innovative medical office. It is highly difficult, but well-paid job. Linda believes she has the skills and experiences to easily handle the task and improve the efficiency of the office. Linda's belief in her capabilities is know as ______.

self-efficacy.

Zelda is reading a job posting for an accountants' position at a local office. The advertisement mentions preparing, examining, and analyzing accounting records for accuracy and completeness as job responsibilities for the position. The job description refers to ______?

task performance

What is the best way to describe how task performance differs from citizenship behaviors and counterproductive behaviors?

task performance is required for compensation

What is corporate social responsibility (CRS) ?

that companies engage in to acknowledge the responsibilities of a business in community, society, or further social goods

T/F: The two primary outcomes of interest to OB researchers, employees, and managers are job performance and organizational commitment

true

T/F: When people first encounter stressors, the process of primary appraisal is triggered

true