MGMT 4243 Summer Ch. 4-9 Quiz Questions

________________ based ethics management programs are rooted in regulations and are often reactive. A. Compliance B. Employee C. Litigation D. Regulation

A. Compliance

__________________ of responsibility occurs when responsibility becomes spread out among multiple members of a group, leaving each person with only a small feeling of accountability. A. Diffusion B. Displacement C. Disregarding D. Disillusionment

A. Diffusion

The Ethical ______________ Effect says that people generally live up to the ethical expectations that are set for them. A. Pygmalion B. Butterfly C. Conundrum D. Expectancy

A. Pygmalion

Managers must be careful to realize how much power they hold over their employees, as employee behavior can be strongly influenced by managerial requests due to our tendency to obey _______________. A. authority B. rules C. males D. nobody

A. authority

Codes of _______________ provide detailed guidance about how employees are expected to behave in multiple, specific areas. A. conduct B. morality C. law D. situation

A. conduct

The concept of Multiple Ethical Selves says that we are socialized to accept different behavior depending on the _____________. A. context B. outcome C. personality D. temperature

A. context

Research tells us that people are ok with being ________________, provided that it is administered fairly and that the punishment fits the crime. A. disciplined B. ostracized C. embarrassed D. ignored

A. disciplined

Organizational ________________ culture is a slice of the larger organizational culture that represents the aspects of organizational culture that affect the way employees think and act in ethics-related situations. A. ethical B. professional C. social D. employee

A. ethical

Specific and achievable objectives that you want to achieve are known as ___________, and they can be used to motivate ethical or unethical behavior. A. goals B. motivators C. reinforcers D. values

A. goals

_______________ systems are unofficial elements of culture. A. informal B. known C. appropriate D. formal

A. informal

Group _____________ represent the informal standards of acceptable behavior in a group. A. norms B. ethics C. morals D. realities

A. norms

The U.S. __________________ Guidelines are a set of rules that lay out a consistent sentencing policy for individuals and organizations convicted of felonies and serious misdemeanors. A. sentencing B. ethics C. morals D. legal

A. sentencing

Organizational policy should be __________________ and free of confusing jargon and legalese. A. understandable B. boring C. gibberish D. inaccessible

A. understanding

________________ based ethics management programs are proactive and rooted in organizational culture. A. value B. culture C. ethics D. employee

A. value

Organizational ______________ is a body of learned beliefs, traditions, and guides for behavior shared among members of a group. A. life B. culture C. symbolism D. typology

B. Culture

_______________ are informal standards of behavior that are accepted as appropriate by the members of a group. A. Morals B. Norms C. Appropriations D. Guidelines

B. Norms

The Stanford ______________ Experiment was a powerful demonstration of how people fulfill assigned roles. A. Role B. Prison C. Police D. Deindividuation

B. Prison

_______________ Theory tells us that people are more likely to behave in ways that are rewarded, and are less likely to do what is punished. A. Punishment B. Reinforcement C. Ethics D. Multiplicity

B. Reinforcement

A corporate ethics ________________ is a group of senior level managers who work together to manage ethics in an organization. A. bunch B. committee C. roundtable D. echelon

B. committee

Corporate ________________ programs are internal to an organization and are aimed at ensuring company policies, industry standards, and legal regulations are being adhered to. A. policy B. compliance C. position D. law

B. compliance

The illusion of morality is an important symptom of _______________, when we falsely sense that a group decision must be the right one because the group simply would not do anything unethical. A. immorality B. groupthink C. disengagement D. deindividuation

B. groupthink

This chapter suggests that, based on their experience, ________________ will have insight into the unique ethical requirements of the job. A. subordinates B. managers C. millennials D. workers

B. manager

A(n) _____________ is a set of expected behaviors associated with a particular job or title in an organization or group. A. norm B. role C. standard D. expectation

B. role

In a ____________ ethical culture, strong subcultures exist to guide behavior. A. typical B. weak C. strong D. positive

B. weak

Social ___________ Theory teaches us that our own behavior can be influenced even if we do not directly receive a reward or punishment ourselves, but only see it happening to someone else. A. Punishment B. Appropriateness C. Learning D. Influence

C. Learning

In communicating ethics to employees, organizations must be careful to ____________ their formal and informal communication systems. A. hide B. map C. align D. disavow

C. align

An organizational ethical culture is said to be in _________________ when the multiple systems all send consistent messages to employees about ethical behavior. A. motion B. harmony C. alignment D. consistency

C. alignment

The phenomenon of ________________ is represented by a reduction of individual awareness of the self as an independent individual who is personally responsible for an outcome, due to a focus on a role. A. norms B. judgment C. deindividuation D. reinforcement

C. deindividuation

One way that we diffuse responsibility is by creating psychological ___________________ between ourselves as decision makers and the potential victims of our decisions. A. closeness B. attraction C. distance D. tension

C. distance

A _________________ is a negative response to a behavior that is used to discourage the behavior from happening in the future. A. reaction B. reinforcer C. punishment D. reflection

C. punishment

Good __________________ understand and follow the rules/policies of an organization and have a good ethical compass. A. teams B. subordinates C. soldiers D. followers

C. soldiers

In a ____________ ethical culture, standards and guidelines are widely shared within the organization, providing common direction for day-to-day behavior. A. typical B. weak C. strong D. positive

C. strong

_______________ systems of culture are those that are officially sanctioned or recognized. A. Known B. Informal C. Appropriate D. Formal

D. Formal

__________________ management represents the formal process of articulating employee goals and providing a compensation structure that rewards individual and team efforts in relation to those goals. A. Work B. Life C. Balance D. Performance

D. Performance

The first thing to do when designing an ethics communication program is to analyze the needs of your _______________. A. shareholders B. environment C. courts D. audience

D. audience

Role ____________ occurs when a person is expected to fulfill two or more different, incompatible roles. A. stress B. acceptance C. behavior D. conflict

D. conflict

One of the assumptions underlying the chapter on managing for ethical behavior is that managers want to be ______________. A. mean B. bossy C. nice D. ethical

D. ethical

A(n) ____________ is an employee who may or may not be aware of the rules/policies of the organization but is indifferent to them either way. A. soldier B. sheep C. whistle-blower D. grenade

D. grenade

Managers should be sure that each employee feels personally _______________ for the outcomes of their decisions. A. outraged B. disavowed C. regretful D. responsible

D. responsible

A(n) _________________ is a positive response to a behavior that serves to encourage the behavior in the future. A. reaction B. extinction C. value D. reward

D. reward

If a business cannot first meet its _______________________ responsibilities on the CSR pyramid, the other responsibilities will not matter.

Economic

Businesses have a(n) ___________________ reason to care about CSR, because acting in the best interest of society is the right thing to do.

Ethical

Businesses have an ethical responsibility to avoid ______________ and do what is right.

Harm

Businesses have a __________________ responsibility to carry out their work in accordance with government regulations.

Legal

Businesses can fulfill their ____________________ responsibilities by donating their time, money, products, or services.

Philanthropic

Businesses have a(n) ___________________ reason to care about CSR, because if they fail to use their power responsibly, society can remove it from them.

Pragmatic

Sustainability represents long-term growth that does not deplete natural _______________ and that lowers emissions of greenhouse gases.

Resources

Corporate ____________________ Responsibility is the obligation for a company to act in the best interest of its external environment and stakeholders.

Social

A ___________________ is any party affected by a business and its decisions and actions.

Stakeholder

Businesses have a(n) ___________________ reason to care about CSR, because only a healthy society can continue to support businesses.

Strategic

A conflict of _______________ occurs when your relationship with another person or company compromises your judgment and ability to make impartial decisions. a. interest b. relations c. personality d. judgment

a. interest

Questions such as "what are my professional goals?" and "what do I hope to accomplish?" are questions of _______________. a. purpose b. professionalism c. accomplishment d. future

a. purpose

You are an agent of your company and thus must be extremely responsible in your use of corporate __________________. a. resources b. espionage c. judgments d. utilities

a. resources

How you deal with conflict and your level of comfort with confrontation are representative of your personal ______________ style. a. conflict b. communication c. fighting d. social

b. communication

In chapter 4, you are encouraged to find authentic ways to voice your ________________. a. opinions b. values c. authenticity d. protest

b. values

You can assess your self _______________ by reflecting on things like your tendency to be idealistic versus pragmatic or shrewd vs. naive. a. confidence b. obsession c. image d. reflection

c. image

Blowing the whistle should always be considered as a(n) _______________ resort. a. unnecessary b. necessary c. last d. first

c. last

Fortunately, workplace ethical issues are _________________, and we can anticipate them and practice how we might respond should we face them in real life. a. uncommon b. minor c. predictable d. inconsequential

c. predictable

_________________ occurs whenever something other than qualifications affects how an employee is treated. a. disqualification b. conflict c. reflection d. discrimination

d. discrimination

If a worker feels uncomfortable and unable to do their job because the work environment is plagued by sexual overtones or some other pervasive sexual content, they may be the victim of a ___________________ work environment. a. professional b. reflexive c. confident d. hostile

d. hostile