mgmt final

What are pay systems designed to do?

-attract new employees -retain current employees -motivate current employees

in setting performance standards for production work, the ideal job should:

-be highly repetitive -have short job cycle -produce a clear, measurable output

Which of the following are key forces accounting for women today aiming for high-level business jobs?

-changes in the family -increasing numbers of women attending college -changes in technology

The demand for human resources can be affected by

-consumer tasks -technology -economic conditions

Core characteristics of effective voice systems include:

-elegance -responsiveness

the relationship between workforce diversity and firm performance depends upon:

-firm-specific factors such as culture -the particular industry that the firm operates in -the degree or extent of diversity

Opportunities for women are increased when organizations offer

-flexible scheduling -teleworking -alternative carrer paths

The shift to a more diverse workforce has become a dominant activity due to:

-globalization of markets -moving from a manufacturing economy to a service economy -mergers and alliances that require different cultures to work together

Which of the following are determinants of pay structure and wages?

-management philosophy -legislation -labor unions

The principal reason to emphasize evaluation of HRM effectiveness is/are to:

-market the HRM function -provide accountability for the HRM function

Which of the following are exempted from Title VII coverage:

-pre-employment inquiries -professional tests -national security

In order to trigger worker beliefs that underlie a profitable and productive workplace, the best managers seem to

-select for talent -focus on strengths -find the right fit

One can anticipate a stronger relationship between diversity and firm performance if the firm is part of a _____ industry

-service -stable

A decertification election cannot occur

-with less than 30% of the bargaining unit employees -while the labor contract is in effect -within 12 months of certification

Empirical research indicates the correlation between financial incentives and performance is ____.

.34

In 1929, benefits costs were equivalent to ___ percent of a company payroll...

3%

A _____ plain is defined- contribution pension plan in which an employee can place a portion of his or her pay into a personal retirement account, often with the employer matching a portion of the contribution; the combined contribution grows tax free until withdrawn

401(k)

Todays employee benefit costs are equivalent to almost ____ of company payroll costs

44%

According to Cascio, ____ of U.S. employers use merit-pay systems

90%

Most common workplace injury?

Being hit by an object

Jobs with stable tasks and stable job specifications across their market are known as

Benchmark jobs

Which compensation-related law contains provisions for minimum wage, minimum hours, overtime pay, equal pay, record-keeping, and child labor?

Fair labor Standards act

______ is a multidimensional attitude; it is made up of attitudes toward pay, promotions, co workers, supervision, the work itself, and so on

Job satisfaction

A _____ is a system of payment that provides employees with permanent increments in base pay

Merit based system

What government entity deals with programs related to pay secrecy?

National Labor Relations Board NLRB

______ is the narrowing of the ratios that distinguish different job grades

Pay compression

Which of the following best describes internal equity?

Pay rates are fair in terms of the relative worth of individual jobs in a firm

Which of the following health plans is viewed as most restrictive ?

Preferred Provider Organization (PPO)

Which act protects rehabilitated alcohol and drug abusers from discrimination in employment?

The Americans with Disabilities Act

the laws of comprising the labor triumvirate (the "big three") consist of:

Wagner Act, Taft-Hartley Act, Landrum-Griffin Act

_________ provide payments to workers who are injured on the job or who contract a work-related illness

Workers compensation programs

Which of the following are compensation factors?

a. skills b. working conditions

Any failure of an employee to report for or to remain at work as scheduled regardless of reason is:

absenteeism

If the selection rate for a "protected" group is less than 80% of the rate the dominant group, this demonstrates

adverse impact

When identical standards are used for all applicants, yet they still lead to disproportional employment opportunities for a particular group, this is called:

adverse impact

The ___ approach to evaluating HRM effectiveness relies upon measures of customer satisfaction and key indicators such as the percentage of employees that participate in training events

audit

Whenever an organizing drive begins, employees are asked to sign _____ that designate the union as the employees' exclusive representative in bargaining with management

authorization cards

Which of the following concepts is best described as ensuring that different pay ratios among different pay grades are fair?

balance

the _____ is the group of employees eligible to vote in the representation election

bargaining unit

In the employment context, _____ can be viewed broadly as the giving of an unfair advantage/disadvantage to the members of a particular group in comparison with the members of other groups

discrimination

An _____ program is a employee benefit that allows employees to become owners of the firm

employee stock ownership

To eliminate, or at least reduce, the number of severity of workplace accidents, a combination of management and ____ controls is essential

engineering

Examples of unsafe ____ are noise, radiation, dust, fumes and stress

environmental conditions

What is the first step in creating a job-based compensation system?

establishing important job charecteristics

The process of ranking jobs in terms of their relative worth to a firm is called a job ________

evaluation

75% of asian americans aged 25 and over have a bachelors degree or higher

false

As a strategy for reducing an expected labor surplus, downsizing is regarded as slow in terms of speed but high in terms of human suffering

false

Firms conduct market pay surveys to establish the internal equity of their compensation system

false

Supervisory hours are NOT a consideration when determining the cost of employee absenteeism

false

Workers compensation is financed by the employer and employee

false

older workers are prohibited from waiving their rights to sue under the Age Discrimination Act

false

the key difference between behavior costing and utility analysis is the former considers costs, while the latter does not

false

the labor market tends to place a ceiling on the actual level of compensation offered by the firm

false

the organizational reward system is limited to financial compensation

false

in the workplace, strong _____ encourage subgroups and increase the potential for conflict

faultlines

Organizations strive to retain talented workers in a hot job market be offering employees:

flexible work schedules

Which of the following statements about comma-ratio's is false?

if the employees wage is lower than the midpoint, the comps-ratio is high

OSHA assigns top priority to reports of:

imminent dangers

Which of the following is NOT a dimension of management systems capable of producing profits through people?

increases differences in status

Transitional matrices provide historical information on personnel movements that can assist managers with forecasting the

internal supply of labor

When a collective bargaining agreement expires and the parties cannot reach a new agreement, management may choose to use a _____ in which plant operations are shut down to pressure the union into a settlement

lockout

There is a substantial and growing body of research evidence showing a strong connection between how firms ____ and the economic results they achieve

manage their people

the notion of ______ means establishing a heterogeneous workforce where no member or group has an advantage or disadvantage

managing diversity

In a _____ case, an employment decision is based on a combination of job related factors as well as unlawful factors

mixed-motive

the LAMP model includes all of the following EXCEPT

probability -logic, analytics, measures

Gainsharing is based on a measure of:

productivity

which of the following has the weakest link between performance and reward?

profit sharing

Sexual harassment generally comes in two forms; hostile work environment and:

quid pro quo

a union shop is illegal in

right to work states

Job specifications

should reflect minimally acceptable qualifications for job incumbents

Effective employee incentive programs are:

simple, specific, attainable, and measurable

In competency-based pay workers are paid on the basis of:

skills

At times, firms fail to attract some individuals or retain some employees because these individuals regard incentive pay schemas as unacceptable. This form of natural attrition it is called the ____ effect

sorting

The _____ effect occurs when employers seek to avoid unionization by offering workers the wages, benefits, and working conditions that rival unionized firms do

spillover

how firms compete with each other and how they attain and sustain competitive advantage is the essence of:

strategic management

the formal process that connects business strategy to human resource strategy and practices, ensuring the right people are in the right place at the right time and costs is called

strategic workforce planning

A very useful took for determining the true worth of an entire executive compensation package is the:

tally sheet

a primary difference between the union and nonunion grievance process is:

the former is contractually-based and the latter is voluntary

Which of these must you know in order to compute compa-ratio?

the mid-point of the pay grade

Experience rating for the state portion of unemployment insurance is measured by:

the more people terminated, the higher the rating

Which of the following is an advantage of team incentives?

they encourage cooperation, not competition among workers

Procedural justice focuses on the fairness of the outcomes of decisions, for instance, in all the allocation of bonuses

true

Social Security is financed by the employer and the employee

true

The Civil Rights Act of 1991 offers monetary damages for victims of intentional discrimination

true

Under the Family Medical Leave Act, employers must maintain health insurance benefits and give the workers their previous jobs(or comparable positions) when their leaves are over

true

defined-benefit plans entail a promise from the employer to pay a retiree a stated amount (pension), often expressed in terms of a percentage of preretirement pay

true

integrating cultures is one of the top challenges in mergers and acquisitions

true

roughly 90% of the U.S employees work in service-based industries

true

the behavior-costing approach to employee attitude valuation is based on the assumption that measures and attitudes are indicators of subsequent employee behaviors

true

_____ occurs when an employee leaves an organization permanently

turnover

Which of the following is not a drawback of merit pay?

union opposition

A union security clause called a ______ requires employees (as a condition of employment) to join the union following a probationary period

union shop

In a _____, employees operate remotely from each other and from managers

virtual workplace

"To be earths most customer centric company" is an example of

vision statement

Passed in 1935, the _____ Act confirmed the right of workers to choose representatives for the purpose of negotiating the terms and conditions of their employment

wagner

the objective of ____ is to help employees build lifestyles that will enable them to achieve their full physical and mental potential

wellness programs

Thousands of equal-pay suits have been filed, predominantly by ____ since the Equal Pay Act of 1963 was passed

women

OSHA standards govern potentially unsafe ____ that employees may be exposed to; however, there are no standards that govern potentially unsafe employee behaviors

work conditions

______ issues dress the fact that employees at every organizational level face personal or family issues that can affect their performance on the job

work-life