MGMT124 - Human Resources Management
Which of the following is the lowest level of integration between the human resource management function and the strategic management function?
Administrative linkage
________ is a computer system incorporating the decision rules of people deemed to have specialized knowledge in a certain area.
An expert system
Which of the following HRM activities adds the lowest strategic value to a firm?
Benefits administration
________ are problem-solving systems, which usually include a "what if" feature that allows users to see how outcomes change when assumptions or data change.
Decision support systems
Which of the following was replaced by the Occupational Information Network (O*NET)?
Dictionary of Occupational Titles
Which of the following is a strategy made up of retrenchment and liquidation?
Divestment
Which of the following is responsible for enforcing the Age Discrimination in Employment Act?
Equal Employment Opportunity Commission
Which of the following represents the recent generic structure of HRM function?
HRM generalists with dual reporting relationships
Which of the following is a disability under the Americans with Disabilities Act?
Heart Disease
Micah has a swimsuit model calendar hanging in his cubicle and often comments to a female employee that he would like to see her in a swimsuit. This is an example of which form of sexual harassment?
Hostile working environment
________ refers to the policies, practices, and systems that influence employees' behavior, attitudes, and performance.
Human resource management
Which of the following linkages has its human resource management functions built right into the strategy formulation and implementation processes?
Integrative linkage
Which of the following is true of cost-benefit analysis?
It compares the expense of completing a task with and without an automated system.
Which of the following is true about the product line administrative services and transactions?
It deals with functions such as compensation, hiring, and staffing.
Which of the following is the definition of a leading indicator?
It is an objective measure that accurately predicts future labor demand.
Which stage in a work-unit activity analysis focuses on the product, information, or service provided?
Output
________ policies is a generic term used to refer to organizational decisions that affect the nature of the vacancies for which people are recruited.
Personnel
Which of the following is the primary role of an efficiency expert?
Removing every bit of waste in production operations
External analysis and internal analysis combined constitute the ______ analysis.
SWOT
With technology constantly changing and employers attempting to keep talented employees away from their competition, which legal issue may be on the rise in the United States?
Security of intellectual property will receive more attention.
Which of the following describes the ways an organization will attempt to fulfill its mission and achieve its long-term goals?
Strategic choice
Which of the following arguments emphasizes that reactions should be faster and cost less?
System flexibility argument
________ is a systematic, planned strategic effort by a company to attract, retain, develop, and motivate highly skilled employees and managers
Talent management
Which of the following best explains outcome interdependence in relation to teams?
The level to which the reward for task accomplishment is shared among the team members
Which of the following acts states that employers cannot retaliate against employees for either "opposing" a perceived illegal employment practice or "participating in a proceeding" related to an alleged illegal employment practice?
Title VII of the Civil Rights Act of 1964
Which of the following strategies includes activities such as selection and compensation?
Traditional
________ is a planned effort to facilitate the learning of job-related knowledge, skills, and behavior by employees.
Training
Which of the following pairs of recruiter characteristics does an applicant tend to respond to most positively?
Warmth and informativeness
Which of the following questions should be addressed right after the inputs required for production have been established?
What tasks are required in the production of the output?
________ provides a longitudinal overview of the dynamic relationships by which inputs are converted into outputs.
Work-flow design
Work-flow design is the process of
analyzing the tasks necessary for the production of a product.
The director of a movie auditions only white males to play the role of Abraham Lincoln in a biographical film on Lincoln's life. This is an example of
bona fide occupational qualification
When an HR professional is evaluated on how well he understands organizational metrics and their relationship to business success, he is being evaluated on his competency in
business acumen
A(n) ________ is a story of how a firm will create value for customers and how it will do so profitably.
business model
All decisions for the coffee chain Traded Beans are made by the founder and chief executive officer. This company has a ________ decision-making structure.
centralized
Mani is unsure of which 401K and retirement plan will meet his needs. He should make an appointment to see a counselor who works with
compensation and benefits
With a ________ strategy, a company attempts to focus on what it does best within its established markets and can be thought of as "sticking to its knitting."
concentration
A hotel in Florida has instituted a policy to hire individuals living in close proximity to the hotel premises to reduce instances of employees coming in late. As the area surrounding the hotel is predominantly populated with individuals of Hispanic origin, the Caucasian and African-American communities became underrepresented in the hotel's workforce. This is an example of
disparate impact
When a company participates in lean thinking they evaluate current practices to
do more with less effort, time, space, and equipment.
During the strategic implementation stage of the strategic management process, an organization
ensures that it has skilled employees in place.
Divisional structures are more appropriate than functional structures when
flexible responsiveness is required.
The first step in the human resource planning process is
forecasting
The process of attempting to ascertain the supply of and demand for various types of human resources is called
forecasting
The main provision of the Occupational Safety and Health Act states that each employer should furnish each employee a place of employment free from recognized hazards that cause or are likely to cause death or serious physical harm. This is referred to as the
general duty clause
The ________ margin is calculated as the number of units sold times the contribution margin.
gross
Examining the need to develop new technologies is part of
identifying strategic business issues.
Sometimes, organizations advertise just to promote themselves as a good place to work in general. This is called ______ advertising.
image
Strategies focusing on market development, product development, innovation, or joint ventures make up the ________ strategy of an organization.
internal growth
The approach that pays employees higher wages than what competitors pay their employees in similar roles is called the
lead-the-market approach
A company where employees are in a constant state of assimilating knowledge through monitoring the environment, making decisions, and flexibly restructuring the company to compete in that environment is known as a ________ organization.
learning
Alpha Consulting provides HR services to small companies that do not need full-time HR. Contracting with Alpha Consulting is known as
outsourcing
Yield ratios express the
percentage of applicants who successfully move from one stage of the recruitment and selection process to the next.
Up-to-date knowledge on new selection techniques, performance appraisal methods, training programs, and incentive plans is part of the ________ competence required by HR professionals.
professional-technical knowledge
A company competing through sustainability is likely to
provide high-quality products and services
Carmen's boss terminated her employment because she did not submit to his sexual advances. Carmen is a victim of
quid pro quo harassment
Sanjay is the manager at a restaurant and offers to promote Linda, a waitress at the same restaurant, in return for sexual favors. This is an example of
quid pro quo harassment
Each of the following is a relatively fast method to reduce an expected labor surplus EXCEPT
retraining
The process by which a firm attempts to identify job applicants with the necessary knowledge, skills, abilities, and other characteristics that will help the firm achieve its goals is known as _______.
selection
The generic structure of HRM functions is likely to result in
service centers focusing on efficient delivery of basic services across units.
The ________ component of the strategic management process consists of structuring the organization, allocating resources, ensuring that the firm has skilled employees in place, and developing reward systems that align employee behavior with the organization's strategic goals.
strategic implementation
Mission, goals, external analysis, internal analysis, and strategic choices are the five major components of the ________ process.
strategy formulation
When there is a single point of failure, companies can correct the problem by having
team members share work when any member becomes overloaded.
The ________ is an analysis methodology that helps managers determine which specific element of a job led to a past accident.
technic of operations review
Instead of filling vacant instructor positions with new full-time faculty, Hope College can take advantage of
temporary employees
The strategic management decision-making process usually takes place at a firm's highest levels, with a firm's strategic planning group, which includes
the chief executive officer and the president.
Pension administration and payroll are most likely to be outsourced, since they are ________ activities.
transactional