MGMT124 - Human Resources Management

Which of the following is the lowest level of integration between the human resource management function and the strategic management function?

Administrative linkage

________ is a computer system incorporating the decision rules of people deemed to have specialized knowledge in a certain area.

An expert system

Which of the following HRM activities adds the lowest strategic value to a firm?

Benefits administration

________ are problem-solving systems, which usually include a "what if" feature that allows users to see how outcomes change when assumptions or data change.

Decision support systems

Which of the following was replaced by the Occupational Information Network (O*NET)?

Dictionary of Occupational Titles

Which of the following is a strategy made up of retrenchment and liquidation?

Divestment

Which of the following is responsible for enforcing the Age Discrimination in Employment Act?

Equal Employment Opportunity Commission

Which of the following represents the recent generic structure of HRM function?

HRM generalists with dual reporting relationships

Which of the following is a disability under the Americans with Disabilities Act?

Heart Disease

Micah has a swimsuit model calendar hanging in his cubicle and often comments to a female employee that he would like to see her in a swimsuit. This is an example of which form of sexual harassment?

Hostile working environment

________ refers to the policies, practices, and systems that influence employees' behavior, attitudes, and performance.

Human resource management

Which of the following linkages has its human resource management functions built right into the strategy formulation and implementation processes?

Integrative linkage

Which of the following is true of cost-benefit analysis?

It compares the expense of completing a task with and without an automated system.

Which of the following is true about the product line administrative services and transactions?

It deals with functions such as compensation, hiring, and staffing.

Which of the following is the definition of a leading indicator?

It is an objective measure that accurately predicts future labor demand.

Which stage in a work-unit activity analysis focuses on the product, information, or service provided?

Output

________ policies is a generic term used to refer to organizational decisions that affect the nature of the vacancies for which people are recruited.

Personnel

Which of the following is the primary role of an efficiency expert?

Removing every bit of waste in production operations

External analysis and internal analysis combined constitute the ______ analysis.

SWOT

With technology constantly changing and employers attempting to keep talented employees away from their competition, which legal issue may be on the rise in the United States?

Security of intellectual property will receive more attention.

Which of the following describes the ways an organization will attempt to fulfill its mission and achieve its long-term goals?

Strategic choice

Which of the following arguments emphasizes that reactions should be faster and cost less?

System flexibility argument

________ is a systematic, planned strategic effort by a company to attract, retain, develop, and motivate highly skilled employees and managers

Talent management

Which of the following best explains outcome interdependence in relation to teams?

The level to which the reward for task accomplishment is shared among the team members

Which of the following acts states that employers cannot retaliate against employees for either "opposing" a perceived illegal employment practice or "participating in a proceeding" related to an alleged illegal employment practice?

Title VII of the Civil Rights Act of 1964

Which of the following strategies includes activities such as selection and compensation?

Traditional

________ is a planned effort to facilitate the learning of job-related knowledge, skills, and behavior by employees.

Training

Which of the following pairs of recruiter characteristics does an applicant tend to respond to most positively?

Warmth and informativeness

Which of the following questions should be addressed right after the inputs required for production have been established?

What tasks are required in the production of the output?

________ provides a longitudinal overview of the dynamic relationships by which inputs are converted into outputs.

Work-flow design

Work-flow design is the process of

analyzing the tasks necessary for the production of a product.

The director of a movie auditions only white males to play the role of Abraham Lincoln in a biographical film on Lincoln's life. This is an example of

bona fide occupational qualification

When an HR professional is evaluated on how well he understands organizational metrics and their relationship to business success, he is being evaluated on his competency in

business acumen

A(n) ________ is a story of how a firm will create value for customers and how it will do so profitably.

business model

All decisions for the coffee chain Traded Beans are made by the founder and chief executive officer. This company has a ________ decision-making structure.

centralized

Mani is unsure of which 401K and retirement plan will meet his needs. He should make an appointment to see a counselor who works with

compensation and benefits

With a ________ strategy, a company attempts to focus on what it does best within its established markets and can be thought of as "sticking to its knitting."

concentration

A hotel in Florida has instituted a policy to hire individuals living in close proximity to the hotel premises to reduce instances of employees coming in late. As the area surrounding the hotel is predominantly populated with individuals of Hispanic origin, the Caucasian and African-American communities became underrepresented in the hotel's workforce. This is an example of

disparate impact

When a company participates in lean thinking they evaluate current practices to

do more with less effort, time, space, and equipment.

During the strategic implementation stage of the strategic management process, an organization

ensures that it has skilled employees in place.

Divisional structures are more appropriate than functional structures when

flexible responsiveness is required.

The first step in the human resource planning process is

forecasting

The process of attempting to ascertain the supply of and demand for various types of human resources is called

forecasting

The main provision of the Occupational Safety and Health Act states that each employer should furnish each employee a place of employment free from recognized hazards that cause or are likely to cause death or serious physical harm. This is referred to as the

general duty clause

The ________ margin is calculated as the number of units sold times the contribution margin.

gross

Examining the need to develop new technologies is part of

identifying strategic business issues.

Sometimes, organizations advertise just to promote themselves as a good place to work in general. This is called ______ advertising.

image

Strategies focusing on market development, product development, innovation, or joint ventures make up the ________ strategy of an organization.

internal growth

The approach that pays employees higher wages than what competitors pay their employees in similar roles is called the

lead-the-market approach

A company where employees are in a constant state of assimilating knowledge through monitoring the environment, making decisions, and flexibly restructuring the company to compete in that environment is known as a ________ organization.

learning

Alpha Consulting provides HR services to small companies that do not need full-time HR. Contracting with Alpha Consulting is known as

outsourcing

Yield ratios express the

percentage of applicants who successfully move from one stage of the recruitment and selection process to the next.

Up-to-date knowledge on new selection techniques, performance appraisal methods, training programs, and incentive plans is part of the ________ competence required by HR professionals.

professional-technical knowledge

A company competing through sustainability is likely to

provide high-quality products and services

Carmen's boss terminated her employment because she did not submit to his sexual advances. Carmen is a victim of

quid pro quo harassment

Sanjay is the manager at a restaurant and offers to promote Linda, a waitress at the same restaurant, in return for sexual favors. This is an example of

quid pro quo harassment

Each of the following is a relatively fast method to reduce an expected labor surplus EXCEPT

retraining

The process by which a firm attempts to identify job applicants with the necessary knowledge, skills, abilities, and other characteristics that will help the firm achieve its goals is known as _______.

selection

The generic structure of HRM functions is likely to result in

service centers focusing on efficient delivery of basic services across units.

The ________ component of the strategic management process consists of structuring the organization, allocating resources, ensuring that the firm has skilled employees in place, and developing reward systems that align employee behavior with the organization's strategic goals.

strategic implementation

Mission, goals, external analysis, internal analysis, and strategic choices are the five major components of the ________ process.

strategy formulation

When there is a single point of failure, companies can correct the problem by having

team members share work when any member becomes overloaded.

The ________ is an analysis methodology that helps managers determine which specific element of a job led to a past accident.

technic of operations review

Instead of filling vacant instructor positions with new full-time faculty, Hope College can take advantage of

temporary employees

The strategic management decision-making process usually takes place at a firm's highest levels, with a firm's strategic planning group, which includes

the chief executive officer and the president.

Pension administration and payroll are most likely to be outsourced, since they are ________ activities.

transactional