Mgsc 346 test 1

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'The set of goals and policies that guide operations decisions in the structural and infrastructural areas' is called:

Operation strategy

The skill or ability of a firm that gives it a competitive edge is called:

Core competencies

All of the following are higher in manufacturing operations compared to service operations. 1. Uniformity of inputs 2. Customer contact 3. Labor content of jobs

False

All of the following relate to the system design or structural decisions, EXCEPT:

Inventory planning

Which of the following statements are true with regard to the Japanese Perspective on competitive priorities, The Sand Cone Model, and how World Class Manufacturers (WCMs) view competitive priorities as mutually supportive (Check all that apply)?

It is possible for companies to pursue multiple competitive priorities simultaneously It is possible for companies to pursue more than one competitive priority. While pursuing product flexibility, the delivery speed and delivery reliability may be simultaneously improved When the emphasis on 'quality-of-conformance' increases, then scrap, defect rates, frequency of rework, etc., all reduce, which in turn reduce the production costs

The Operations function helps businesses compete by doing the following (Check all that apply)...

Offering a variety of products and customizing them as needed ! Managing quality of its products and/or services Managing inventories Correct! Delivering the product/service faster than its competitors Correct! Identify an appropriate location

Which of the following are true with regard to Operations Strategy (check all that apply):

Operations strategy is formulated to guide the structural and infrastructural decisions in the operations/manufacturing function. Operations strategy cannot be developed independent of the business strategy and corporate strategy. When operations strategy is aligned with other functional strategies, such as finance and marketing, then horizontal alignment is said to be achieved. When operations strategy is aligned with business strategy and corporate strategy, it is called vertical alignment. Operations strategy is a functional strategy because operations is a function in an organization.

The following statements are true with regard to competitiveness, order winners and order qualifiers (Check all that apply):

Order winners can also come from non-manufacturing areas, such as after sale service. In the 'Baby Stroller Cleaning Services' article, a company's ability to repair a stroller would be considered an order winner. As products mature, order winners become order qualifiers. In the restaurant industry, cleanliness is considered an order qualifier.

All of the following are typically considered the reasons for an organization's failure, EXCEPT:

Removing internal communication barriers

As per the Operations Strategy Framework, Technology and Performance Measurement Systems are examples of a(an) _______ decision and a(an) ___________ decision respectively.

Structure, infrastructure

The Operations function in an organization is primarily responsible for (pick the most appropriate response)

The creation of goods or provision of services

All of the following are operations that convert some form of inputs into desired outputs: 1. Manufacturing operations, such as laptop assembly, food processing, etc. 2. Service operations, such as banks, hospitals, airlines, hair salons, etc.

True

Operations managers generally do not like variability or variations in production or service requirements for the following reasons: 1. Variations are disruptive 2. Variations may result in additional costs or delays 3. Variations do not facilitate the uninterrupted production of larger quantities using the same setup

True

Supply Chain Management deals with processes across multiple firms whereas Operations Management deals with processes within a single firm

True

The Pareto Phenomenon, also called the 80/20 Rule, helps with prioritizing such that focusing on a relatively few factors (20%) we can get a disproportionately high percentage (80%) of the results. Correct!

True

The following are the four basic sources of process variation or variability ... 1. Product mix or the variety of goods and services offered 2. Demand variations. 3. Natural or inherent variability in a process, also called random variation 4. Assignable variations caused by defective materials, incorrect processes, out-of-adjustment equipment, people errors, and environmental factors such as extreme weather.

True

Which of the following statements are true about the SWOT analysis (Check all that apply)?

facilities and equipment are considered internal factors. opportunities and threats are considered a part of the external analysis. financial resources are among the key internal factors.

The study of operations and supply chain management is important because: 1. Operations is at the core of every business 2. Every aspect of business affects or is affected by operations, and many service jobs are closely related to operations. 3. Through learning about operations, we get a better understanding of the world we live in, the global dependencies of companies and nations, the importance of working with others, etc. 4. Operations is one of the three primary functions in any organization, and even though the activities in operations are different from those in other departments, such as marketing and finance, the decisions made by the operations department may impact other areas of the organization.

True

There are three categories of business processes--Upper-management, Operational, and Supporting. Operational processes, such as purchasing, production, sales, etc., are the core processes that add value.

True

Vertical integration refers to the extent of ownership of a supply chain. For example, if a company owned the farms to grow wheat, the grinding mill to make flour, the bakery to bake breads, and the retail stores to sell the bread, it would be considered a highly vertically integrated company.

True


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