MGT 309 Chapters 3-6
Behavioral ethics research stresses the importance of _______ to ethical decision making. A. training B. culture C. rules D. laws E. education
B. culture
Research indicates that _______ influences the way we rate ourselves. A. job skills B. culture C. conscientiousness D. experience E. education
B. culture
Choices made from among two or more alternatives are ________. A. a satisfactory state of affairs B. decisions C. statements D. considerations E. problems
B. decisions
_______ is the sum total of ways in which an individual both interacts with and reacts to others. A. Heredity B. Extraversion C. Conscientiousness D. Personality E. Cognitive dissonance
D. Personality
Research has shown that ____________ is lowest in the morning and tends to increase over the course of the day and evening. A. negative affect B. affect intensity C. illusory correlation D. positivity offset E. positive affect
A. negative affect
Job satisfaction is moderately correlated with ___________. A. organizational citizenship behavior B. customer service skills C. economic level D. cognitive dissonance E. cultural identity
A. organizational citizenship behavior
It's common knowledge that the largest determinant of the size of any given year's budget is last year's budget. This example shows that decisions are based on __________. A. historical precedents B. system-imposed time constraints C. performance evaluation systems D. reward systems E. formal regulations
A. historical precedents
The cultural background of a decision maker influences all of the following EXCEPT the ____________, A. job analysis B. selection of problems C. use of groups for decision making D. importance placed on logic E. depth of analysis
A. job analysis
There is a high correlation between job satisfaction and ___________. A. job performance B. counterproductive workplace behavior C. neglect D. turnover E. absenteeism
A. job performance
Ahmed has been doing well at work and is ready to move up. Ahmed believes that his abilities at work will be enough to earn him a promotion and therefore exhibits little political or people skills. Ahmed is exhibiting ______________. A. low self-monitoring B. emotional dysfunction C. emotional cognition D. cognitive dissonance E. self-evaluation
A. low self-monitoring
_________ means believing in one's inner worth and basic competence. A. Core self-evaluation B. Job involvement C. Organizational commitment D. Employee engagement E. Personality
A. Core self-evaluation
________ refers to whether an individual displays different behaviors in different situations. A. Distinctiveness B. External causation C. Consistency D. Internal causation E. Consensus
A. Distinctiveness
Anger, contempt, enthusiasm, envy, fear, joy, and love are all examples of which of the following? A. Emotions B. Emotional intelligence C. Cognitive dissonance D. Emotional labor E. Moods
A. Emotions
Which of the following describes factors determined at conception, such as biological make up? A. Heredity B. Instrumental values C. Terminal values D. Personality E. Attribution
A. Heredity
________ is a positive feeling about one's job resulting from an evaluation of its characteristics. A. Job satisfaction B. Job analysis C. Job knowledge D. Job involvement E. Job characteristics
A. Job satisfaction
Which of the following responses to dissatisfaction is expressed by passively waiting for conditions to improve? A. Loyalty B. Exit C. Neglect D. Voice E. Passivity
A. Loyalty
Which of the following is included in the GLOBE framework but not in the Hofstede dimensions? A. Performance orientation B. Femininity C. Masculinity D. Short-term orientation E. Uncertainty avoidance
A. Performance orientation
________ means when nothing in particular is going on, most individuals experience a mildly positive mood. A. Positivity offset B. Positive affect C. Affect intensity D. Negativity offset E. Negative affect
A. Positivity offset
Which of the following steps are included in creative behavior? A. Problem formulation and idea generation B. Problem formulation and the development of alternatives C. Development of alternatives and hypothesis testing D. Idea generation and hypothesis testing E. Idea evaluation and the development of alternatives
A. Problem formulation and idea generation
___________ is an ethical perspective in which decisions are made to provide the greatest good for all. A. Utilitarianism B. Whistle-blowing C. Fairness D. Lying E. Historical precedent
A. Utilitarianism
Job satisfaction is best measured through ___________. A. a mixture of the single global rating and the summation of job facets method B. a mixture of the job facets method and the least unfavorable choice method C. the single global rating method D. the least unfavorable choice method E. the summation of job facets method
A. a mixture of the single global rating and the summation of job facets method
Which of the following is most likely to reduce cognitive dissonance? A. a pay raise B. telecommuting C. a change in values D. additional training E. team participation
A. a pay raise
Job conditions do NOT include _________. A. absenteeism B. supervision C. the work itself D. workplace safety E. social interactions
A. absenteeism
Emotions and moods can affect all of the following EXCEPT ___________. A. bonus structure B. decision making C. customer service D. negotiation E. deviant workplace behavior
A. bonus structure
Organizations practice CSR in all the following ways EXCEPT _________. A. conducting research B. nonprofit work C. environmental sustainability initiatives D. charitable giving E. volunteering
A. conducting research
One technique of emotion regulation is _________. A. emotional suppression B. emotional stability C. EI testing D. emotional intelligence E. cognitive dissonance
A. emotional suppression
Awareness that a problem exists and that a decision might or might not be needed is a(n) _______. A. perceptual issue B. self-serving bias C. self-fulfilling prophesy D. selective perception E. stereotype
A. perceptual issue
Emotional intelligence includes the ability to ___________. A. regulate one's emotions B. modify our feelings based on display rules C. suppress negative emotions D. engage in less withdrawal and counterproductive workplace behaviors E. know what others are thinking
A. regulate one's emotions
A decision to protect an employee who turned in a supervisor for stealing is founded in the ethical principle of __________. A. rights B. justice C. utilitarianism D. beneficence E. deontologism
A. rights
Research showed that ____________ was LESS important to success than other traits. A. teamwork B. efficiency C. conscientiousness D. Machiavellianism E. internal locus of control
A. teamwork
An employee didn't get a promotion, which he thought he merited, and his attitude toward his manager is one of resentment. He files a complaint. This scenario shows that _________. A. the components of an attitude are interrelated B. the components of an attitude are not interrelated C. the employee is unclear about the promotion policies D. employee attitudes change E. attitudes are formed during childhood
A. the components of an attitude are interrelated
A personality test that taps four characteristics and classifies people into one of 16 personality types is called ________. A. the Myers-Briggs Type Indicator (MBTI) B. Holland's Typology of Personality and Congruent Occupations C. the Dark Triad D. the Big Five Model E. the Minnesota Multiphasic Personality Inventory (MMPI)
A. the Myers-Briggs Type Indicator (MBTI)
A pattern of lowered job satisfaction is the best predictor of ___________. A. turnover B. stress C. increased productivity D. tardiness E. aggressiveness
A. turnover
_________ is a theory that people are attracted to and selected by organizations that match their values, and leave when there is no compatibility. A. Person-organization fit B. Personality-job fit theory C. Person-supervisor fit D. Person-group fit E. Situation strength theory
A. Person-organization fit
Job satisfaction rates tend to vary in _______ according to research. A. different social classes B. different cultures C. different climates D. different educational levels E. different age groups
B. different cultures
According to research, some of the lowest levels of job satisfaction exist in _________. A. Denmark B. France C. Mexico D. United States E. Norway
B. France
According to a study of day-of-week mood effects across four cultures, on which day of the week is positive affect highest? A. Thursdays B. Sundays C. Saturdays D. Mondays E. Fridays
B. Sundays
__________ refers to the tendency to underestimate the influence of external factors and overestimate the influence of internal factors when making judgments about the behavior of others. A. Consistency B. The fundamental attribution error C. Selective perception D. The self-serving bias E. Attribution theory
B. The fundamental attribution error
________ is a national culture attribute that describes the extent to which a society feels threatened by ambiguous situations and tries to avoid them. A. Power distance B. Uncertainty avoidance C. Short-term orientation D. Femininity E. Collectivism
B. Uncertainty avoidance
The_________ component of an attitude is an intention to behave in a certain way toward someone or something. A. affective B. behavioral C. strategic D. cognitive E. dynamic
B. behavioral
Research into unemployed job seekers has found that ________________ were predictive of network intensity, job search, interviews, and job offers. A. self-esteem and self-efficacy B. conscientiousness and extraversion C. openness to experience and conscientiousness D. introversion and conscientiousness E. agreeableness and extroversion
B. conscientiousness and extraversion
Many factors shape and sometimes distort perception as seen in Exhibit 6-1. You may not notice someone dressed up at a club on Saturday night. Yet if you were to notice that person dressed the same way for your Monday morning management class, he or she would likely catch your attention. This example shows the importance of __________. A. attitudes B. context C. motives D. experience E. interests
B. context
An organization's self-regulated actions to benefit society or the environment beyond what is required by law is called __________. A. job satisfaction B. corporate social responsibility C. employee engagement D. organizational commitment E. job involvement
B. corporate social responsibility
Employees can learn to regulate emotions through all of the following EXCEPT __________. A. deep acting B. eliminating initial responses C. suppressing initial responses D. surface acting E. cognitive reappraisal
B. eliminating initial responses
An individual's ability to identify and then modify his or her emotions is an example of __________. A. emotional identification B. emotional regulation C. emotional intelligence D. employee satisfaction E. cognitive dissonance
B. emotional regulation
Benefits of job satisfaction do not include__________. A. increased life satisfaction B. increased workplace stress C. increased job satisfaction D. increased customer satisfaction E. improved organizational citizenship behavior
B. increased workplace stress
Affective events theory has implications for all EXCEPT __________. A. job satisfaction B. job analysis C. emotional reactions D. work events E. job performance
B. job analysis
Research has shown that emotional intelligence (EI) is an important factor in ________________. A. job rotation B. job performance C. job enlargement D. decision-making E. business success
B. job performance
Research on unemployed university students suggests that _____________ is important in getting interviews, job offers, and becoming employed. A. openness to experience B. positive affectivity C. introversion D. self-monitoring E. emotional stability
B. positive affectivity
One concern about the use of EI testing in the selection process is ________. A. job performance B. reliability C. effectiveness D. cultural variation E. job satisfaction
B. reliability
When a student blames the professor for a poor grade on an assignment but credits him or herself when a good grade is earned, is an example of ______________. A. contrast effect B. self-serving bias C. judging bias D. attribution bias E. halo effect
B. self-serving bias
Ethical decisions which are based on decision outcomes are grounded in __________. A. beneficence B. utilitarianism C. rights theory D. justice theory E. proponentism
B. utilitarianism
When examining the person-job fit of someone who is high in extroversion, we might expect that people high in extroversion would fit well with an organizational culture that is ___________. A. supportive B. team-based C. lacking in goals D. non-aggressive E. easy-going
B. team-based
_________ are emotions that are organizationally required and considered appropriate in a given job. A. Moral emotions B. Felt emotions C. Displayed emotions D. Attitudes E. Feelings
C Displayed emotions
Individual differences in the strength with which people experience emotions are known as which of the following? A. Illusionary correlation B. Positivity offset C. Affect intensity D. Negative affect E. Positive affect
C. Affect intensity
Which of the following suggests that when we observe an individual's behavior we attempt to determine whether it was internally or externally caused? A. Judging error B. Conscientiousness C. Attribution theory D. Bounded rationality E. Contrast effect
C. Attribution theory
_____ is a process of making decisions by constructing simplified models that extract the essential features from problems without capturing all their complexity. A. Rational decision making B. Intuitive decision making C. Bounded rationality D. Satisficing E. Ethical decision making
C. Bounded rationality
________ refers to actions that actively damage the organization, including stealing, behaving aggressively toward coworkers, or being late or absent. A. Life satisfaction B. Organizational commitment C. Counterproductive work behavior (CWB) D. Customer satisfaction E. Corporate social responsibility (CSR)
C. Counterproductive work behavior (CWB)
__________ is trying to modify our true feelings based on display rules. A. Surface acting B. Felt emotions C. Deep acting D. Emotional dissonance E. Emotional labor
C. Deep acting
_______ is a perspective in which ethical decisions are made because you "ought to" in order to be consistent with moral norms, principles, standards, rules, or laws. A. Business ethics B. Corporate social responsibility C. Deonance D. Social justice E. Whistle-blowing
C. Deonance
________ is the ability to detect and to manage emotional cues and information. A. Surface acting B. Emotional dissonance C. Emotional intelligence D. Emotional labor E. Affective events theory
C. Emotional intelligence
Which of the following factors influence perception in the perceiver? A. Novelty B. Motion C. Expectations D. Social setting E. Time
C. Expectations
According to research, some of the highest levels of job satisfaction exist in _______. A. Columbia B. South Korea C. Mexico D. North Korea E. Guatemala
C. Mexico
___________ are enduring characteristics that describe an individual's behavior. A. Feelings B. Emotions C. Personality traits D. Morals E. Attitudes
C. Personality traits
Holland's Typology of Personality and Congruent Occupations would be most applicable in determining which of the following? A. Person-group fit B. Person-organization fit C. Personality-job fit D. Trait activation theory E. Person-supervisor fit
C. Personality-job fit
________ refers to an employees' belief in the degree to which they affect their work environment, their competence, the meaningfulness of their job, and their autonomy in their work. A. Job satisfaction B. Job involvement C. Psychological empowerment D. Cognitive dissonance E. Job recognition
C. Psychological empowerment
What is the relationship between job satisfaction and job performance? A. Negative correlation B. Slightly positive correlation C. Strong positive correlation D. Moderately negative correlation E. There does not appear to be a relationship between job satisfaction and job performance
C. Strong positive correlation
Which of the following statements best describes people who experience positive moods or emotions? A. They require less supervision. B. They are more creative. C. They are both more creative and more open in their thinking. D. They are more open in their thinking. E. They are less creative but more open in their thinking.
C. They are both more creative and more open in their thinking.
Which of the following responses to dissatisfaction in a job involves actively trying to improve the situation? A. Passivity B. Exit C. Voice D. Loyalty E. Neglect
C. Voice
Kyle was excited when he received a raise at work. Afterward, he told friends and family that he was really enjoying both the job and the working conditions overall. This is an example of ___________. A. behavioral processing B. emotional dissonance C. affective events theory D. cognitive awareness E. surface acting
C. affective events theory
High self-monitoring managers are likely to do all of the following EXCEPT _______. A. occupy central positions in organizations B. receive more internal promotions C. be less mobile in their careers D. be more mobile in their careers E. obtain more cross-organizational promotions
C. be less mobile in their careers
Some research in Germany suggests that your personality _______ change after unemployment. A. cannot B. will not C. can D. must E. will
C. can
The process by which peoples' emotions are caused by the emotions of others is called _________. A. emotional intelligence B. cognitive reappraisal C. emotional contagion D. social sharing E. moral emotions
C. emotional contagion
According to the Big Five Personality Model, ____________ is a personality dimension that characterizes someone as calm, self-confident, and secure (positive) versus nervous, depressed, and insecure (negative). A. openness to experience B. conscientiousness C. emotional stability D. agreeableness E. extroversion
C. emotional stability
The employees at the XYZ company have a passion for their work and feel a deep connection to their company. This is an example of _________. A. power distance B. psychological empowerment C. employee engagement D. job dissatisfaction E. perceived organizational support
C. employee engagement
Positive customer outcomes are related to __________. A. pricing strategies B. opinion polls C. employee satisfaction D. cognitive dissonance E. employee turnover
C. employee satisfaction
Employees who are committed to an organization are less likely to ____________. A. make sacrifices B. question a performance evaluation C. engage in work withdrawal D. raise issues E. pursue advancement opportunities
C. engage in work withdrawal
Individuals with _____________________ personality traits are more satisfied with their work. A. agreeableness and introversion B. introversion and conscientiousness C. extraversion and conscientiousness D. agreeableness and emotional stability E. conscientiousness and introversion
C. extraversion and conscientiousness
Research on person-organization fit indicates that working to match individual values with an organization's culture __________. A. decreases satisfaction B. reduces productivity C. increases satisfaction D. increases turnover E. increases stress
C. increases satisfaction
When managers decide whether to use EI tests in the selection process, they face all of the following ethical considerations EXCEPT ________. A. EI tests may not be predictive of performance for all types of jobs B. applicants may react negatively to taking an EI test in general or to parts of it C. it remains very clear what EI tests are actually measuring D. there is no commonly accepted test E. there is not enough research on how emotional intelligence affects, for instance, counterproductive work behavior (CWB)
C. it remains very clear what EI tests are actually measuring
Affective events theory does NOT suggest that workplace ________. A. behaviors are affected by workplace events B. events affect job satisfaction C. job descriptions can affect employee emotional reactions D. events cause emotional reactions in employees E. events affect employee attitudes
C. job descriptions can affect employee emotional reactions
According to Holland's typology, a person whose type is realistic and whose personality characteristics are shy, persistent, and practical would excel in the occupation of a(n) __________. A. lawyer B. social worker C. mechanic D. bank teller E. musician
C. mechanic
Emotions that have implications about right and wrong are called ___________ because of our instant judgment of the situation that evokes them. A. attitudes B. feelings C. moral emotions D. sympathy E. moral disgust
C. moral emotions
When we narrow our decision choices to those that we can reasonably select from or that we can reasonably make sense of in terms of solutions, this is an example of ___________. A. rational decision making B. behavioral processing C. satisficing D. high self-monitoring E. emotional dissonance
C. satisficing
The desire to reduce cognitive dissonance depends on all of the following factors EXCEPT _________. A. the significance of elements creating dissonance B. the degree of influence we have over the elements C. setting goals D. the rewards of dissonance E. the importance of the elements creating influence
C. setting goals
One study of 130 leaders and their followers found that leaders who are charismatic _______. A. have a high degree of mindfulness B. have a high degree of emotional intelligence C. transfer their positive emotions to their followers D. transfer their negative emotions to their followers E. use training to develop followers
C. transfer their positive emotions to their followers
__________ is the foundation for all creative work and thus is the single most important predictor of creative potential. A. Personality B. Intelligence C. Ethics D. Expertise E. Leadership
D. Expertise
Which of the following MBTI dimensions describes people who are social, outgoing, and generally assertive? A. Thinking B. Introverted C. Judging D. Extraverted E. Feeling
D. Extraverted
________ means characterized by making consistent, value-maximizing choices within specified constraints. A. Bounded rationality B. The self-serving bias C. Intuition D. Rational decision making E. Subjective decision making
D. Rational decision making
_______ are basic convictions that a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite or converse mode of conduct or end-state of existence. A. Feelings B. Attitudes C. Traits D. Values E. Personality traits
D. Values
A broad range of feelings that people experience is called ________. A. moods B. attitude C. emotions D. affect E. frustration
D. affect
Evidence from a study of participants from 37 different countries found that men consistently reported higher levels of powerful emotions like ________. A. fear B. sadness C. happiness D. anger E. sorrow
D. anger
An incompatibility between an attitude and a behavior is known as ___________. A. a moderating variable B. an affect C. a cognitive component D. cognitive dissonance E. affective disorder
D. cognitive dissonance
Situational strength within an organization is measured by all of the following EXCEPT ________. A. consequences B. clarity C. constraints D. communication E. consistency
D. communication
Organizational constraints on decision making include all of the following EXCEPT ______________. A. regulations B. reward systems C. performance evaluation systems D. communication methods E. system constraints
D. communication methods
Research indicates that moods affect all of following EXCEPT _______. A. decision-making B. creativity C. motivation D. compensation E. leadership
D. compensation
Sue, an airline flight attendant, was being harassed by a passenger, which caused her to be upset. Rather than portraying her emotion, Sue maintained a cheery exterior. This is an example of __________________. A. emotional cognition B. disassociation theory C. cognitive dissonance D. emotional dissonance E. disassociation intelligence
D. emotional dissonance
Dawn's job as an airline ticket agent requires her to remain cheerful, upbeat, and calm regardless of the circumstances or interactions with impatient, angry passengers. This best describes _____________. A. job involvement B. psychological empowerment C. personality affect D. emotional labor E. negative affect
D. emotional labor
Amber has begun a new fitness regimen to improve her health and has started monitoring her food intake and visiting the gym regularly. Her new regimen is a(n) ________________ value. A. short term B. long-term C. goal-oriented D. instrumental E. process
D. instrumental
Rosa has been working the same job for 10 years and has not yet received a promotion. Although she is not feeling appreciated by the organization, Rosa is focused on providing for her family and has stayed with the organization because upon reaching her 10th anniversary at the company, she will receive a significant bonus. Rosa's behavior in remaining with the organization in order to receive her bonus reflects a(n) ___________ value. A. process B. goal-oriented C. short-term D. instrumental E. long-term
D. instrumental
Hofstede's five value dimensions include all of the following EXCEPT ___________. A. individualism B. power distance C. masculinity D. personality E. uncertainty avoidance
D. personality
Discrepancies between the current situation and a desired situation are known as a(n) _________. A. reaction B. choice C. consequence D. problem E. issue
D. problem
The most common means of measuring personality is through __________ in which individuals evaluate themselves on a series of factors. A. skills tests B. job applications C. interviews D. self-report surveys E. personality tests
D. self-report surveys
Individuals who rank high in self-esteem use ____________ to maintain it. A. narcissism B. cultural differentiation C. escalation of commitment D. self-serving bias E. Machiavellianism
D. self-serving bias
Situational strength theory suggests that the link between personality and behavior is dependent upon ___________. A. behavioral processing B. emotional dissonance C. cognitive awareness D. the situation E. high self-monitoring
D. the situation
A(n) _______ is a hierarchy based on a ranking of an individual's values in terms of their intensity. A. value B. terminal value C. personality trait D. value system E. instrumental value
D. value system
When Paul received a raise at work, he believed the raise was less than what he should have received. This belief is an example of the ________ component of an attitude. A. stereotype B. affective C. behavioral D. preferential E. cognitive
E. cognitive
_______ is the degree to which cues about work duties and responsibilities are available and clear. A. Constraints B. Consistency C. Contingencies D. Consequences E. Clarity
E. Clarity
_______ is a national culture attribute that describes a tight social framework in which people expect others in groups of which they are a part to look after them and protect them. A. Long-term orientation B. Individualism C. Masculinity D. Power distance E. Collectivism
E. Collectivism
_______ is the ability to produce novel and useful ideas. A. Reflection B. Aptitude C. Intuition D. Cognition E. Creativity
E. Creativity
Which of the following MBTI dimensions describes people who rely on emotions and personal values? A. Judging B. Sensing C. Extroversion D. Thinking E. Feeling
E. Feeling
______________ is the process of creative behavior in which we develop possible solutions to a problem from relevant information and knowledge. A. Problem definition B. Evaluation C. Information gathering D. Implementation E. Idea generation
E. Idea generation
Which of the Big Five personality traits correlates with higher levels of creativity? A. Introversion B. Extraversion C. Conscientiousness D. Neuroticism E. Openness to experience
E. Openness to experience
Which of the following terms describes the process by which people organize and interpret impressions to make sense of their environment? A. Creativity B. Intuition C. Anchoring D. Information gathering E. Perception
E. Perception
________ is a mood dimension consisting of positive emotions such as excitement, alertness, and elation. A. Emotional intelligence B. Negative affect C. Emotional labor D. Emotional dissonance E. Positive affect
E. Positive affect
________ can reduce anger reactions when people can talk about the facts of a bad situation, their feelings about the situation, or any positive aspects of the situation. A. Surface acting B. Emotional intelligence C. Cognitive reappraisal D. Mindfulness E. Social sharing
E. Social sharing
________ is a theory that predicts that some situations, events, or interventions trigger a trait more than others. A. Core self-evaluation (CSE) B. Self-monitoring C. Situation strength theory D. Proactive personality theory E. Trait activation
E. Trait activation
An individual with _____________ generally feel positive about their capabilities, competencies and worth as a person. A. narcissism B. Machiavellian traits C. instrumental values D. a proactive personality E. a positive core self-evaluation (CSE)
E. a positive core self-evaluation (CSE)
mber could not help but be angry over the amount of her raise after so many of her fellow workers received better raises than she did. Amber's anger represents the _________ component of an attitude. A. behavioral B. cognitive C. preferential D. stereotype E. affective
E. affective
Research indicates that the attitudes of employees who had emotionally challenging work events improved _________. A. when they had a mentor within the organization B. when they did not discuss their experiences with coworkers C. after they had conflict-resolution training D. after they received additional job training E. after they talked about their experiences with coworkers
E. after they talked about their experiences with coworkers
When men make decisions, they are more likely to __________. A. rehash a decision once it is made B. become more empathetic in stressful situations C. overanalyze problems D. spend more time analyzing the past, present and future E. become more egocentric in stressful situations and make risky decisions
E. become more egocentric in stressful situations and make risky decisions
Reframing our outlook on an emotional situation is known as _________. A. emotional awareness B. emotional intelligence C. cognitive dissonance D. moral emotions E. cognitive reappraisal
E. cognitive reappraisal
Rational decision making includes all of the following steps EXCEPT _______. A. allocating weights B. defining the problem C. developing alternatives D. selecting an alternative E. communicating the decision
E. communicating the decision
Core self-evaluations are _______________________. A. an individual's ability to identify opportunities and show initiative rather than react to situations B. negative evaluations of self C. ability to adjust behavior to the situation D. evaluations individuals make about their personality E. conclusions individuals have about their competence and self-worth
E. conclusions individuals have about their competence and self-worth
The first step in the rational decision-making model is to _________. A. select the best alternative B. identify the decision criteria C. evaluate the alternatives D. develop the alternatives E. define the problem
E. define the problem
Affective events theory provides all of the following insights EXCEPT ________. A. emotions affect employee job satisfaction B. emotions affect job performance C. employees should not ignore emotional workplace events D. employers should not ignore emotions E. emotions affect job characteristics
E. emotions affect job characteristics
All of the following influence job satisfaction EXCEPT _________. A. personality B. job conditions C. corporate social responsibility D. pay E. globalization
E. globalization
You interview an applicant for a new job at your company. Upon reviewing his application, you notice that he played football for Michigan, your alma mater. The football players you knew when you were in college were affable, self-confident, and assertive, so you make the assumption that this applicant has those same qualities. This is an example of the _______. A. contrast effect B. Big Five personality traits C. Pygmalion effect D. horns effect E. halo effect
E. halo effect
A person's tendency to associate events that have no real connection is known as ___________. A. affect intensity B. emotional dissonance C. positivity offset D. affective disorder E. illusory correlation
E. illusory correlation
Surface acting is associated with ______________. A. increased emotional energy at work and at home B. increased mindfulness and job satisfaction C. decreased stress and increased job satisfaction D. decreased absenteeism and decreased insomnia E. increased stress and decreased job satisfaction
E. increased stress and decreased job satisfaction
Research supports the notion that the extent to which one's personality is negative or positive is related to all of the following EXCEPT ________. A. mistreatment by customers of part-time workers B. an individual's emotional reactions when experiencing workplace events C. a person's emotional reactions when related to workplace attitudes D. a person's reactions related to mistreatment of others at work E. individual reactions related to compensation
E. individual reactions related to compensation
The person who processes and organizes impressions is known as the ___________. A. encoder B. conscientiousness C. object D. transmitter E. perceiver
E. perceiver
Major job attitudes include all of the following EXCEPT ________. A. job involvement B. psychological empowerment C. organizational commitment D. job satisfaction E. performance appraisal systems
E. performance appraisal systems
Strong situations might suppress all of the following EXCEPT _______. A. innovation B. creativity C. initiative D. discretion E. proactive behavior
E. proactive behavior
Decision making is a reaction to a(n) ______________. A. emotion B. question C. issue D. consequence E. problem
E. problem
According to research, the job facet with which people have been LEAST satisfied is _________. A. training opportunities B. their coworkers C. the work itself D. their supervisors E. promotion opportunities
E. promotion opportunities
People with positive CSEs perform better than others because they do all of the following EXCEPT _______. A. set more ambitious goals B. are more committed to achieving their goals C. see more challenge in their jobs D. persist longer in attempting to reach goals E. set less ambitious goals
E. set less ambitious goals
Both Hofstede and GLOBE show all of following similarities EXCEPT that ___________. A. power distance is operated similarly B. long-term versus short-term orientation is similar C. organizational commitment is lower in individualistic countries D. individualism/collectivism dimensions are operated similarly E. the GLOBE framework added dimensions such as humane orientation and performance orientation
E. the GLOBE framework added dimensions such as humane orientation and performance orientation
The most powerful moderators of the attitude-behavior relationship do NOT include _______ A. direct experience with the attitude B. the importance of the attitude C. its correspondence to behavior D. the presence of social pressure E. the level of diversity
E. the level of diversity
All of the following are true of values EXCEPT _______. A. they can cloud objectivity B. they lay the foundation for understanding attitudes C. they influence our perceptions D. they lay the foundation for understanding motivation E. they do not influence work behaviors
E. they do not influence work behaviors
Factors in the target that influence perception include all EXCEPT __________. A. sounds B. proximity C. size D. background E. work setting
E. work setting