MGT 3630- chp 11-15 quizzes

chp 13 Josephine wants to recruit a diverse workforce that will be creative and innovative. To do that, which aspect of diversity should she focus most on? a. race b. attitudes c. sex d. age

--

chp 15 Myranda wants to implement team-based work in her organization that has always done things individually. In this example, what might the refreezing step look like? a. discussing the needs for the change b. showing a new organizational chart to employees that shows teams are the new way that work will be organized c. challenging assumptions regarding working alone and getting rewarded for individual effort d. offering team rewards and reinforcing the new way work is organized

d. offering team rewards and reinforcing the new way work is organized

chp 14 What is "the pattern of basic assumptions, that a given group has invented, discovered, or developed in learning to cope with its problems of external adaptation and internal integration, and that have well enough to be considered valid, and therefore, to be taught to new members as the correct way to perceive, think, and feel in relation to those problems?" a. organizational climate b. organizational manifesto c. national culture d. organizational culture

d. organizational culture

chp 15 A set of methods that promote health at the workplace and avoid distress is known as ______. a. cognitive coping b. behavioral coping c. buffering coping d. preventive stress management

d. preventive stress management

chp 14 Every year, Pamela provides a Thanksgiving dinner for employees on the Wednesday before the holiday. During this time, she thanks her employees for their hard work and singles out a few exemplary performers that typify the values she hold hear in her organization. This is an example of a ______. a. story b. symbol c. language d. ritual

d. ritual

chp 14 One way employees learn about organizational culture is through ______. a. skills b. abilities c. knowledge d. symbols

d. symbols

chp 11 What is the first step in the negotiation process? a. building the relationship b. preparation c. bidding d. implementation

i think preparation

chp 13- T/F The culturally endorsed implicit leadership theory is based on the GLOBE research program.

true

chp 11- T/F Distributive bargaining is approached as a zero-sum game.

True

chp 11-T/F Disagreement over facts need not last long, as they are verifiable.

True

chp 14- T/F Mission is defining the meaningful long-term direction for the organization.

True

chp 15- T/F Incremental change is evolutionary.

True

chp 15- T/F Survey feedback is one of the most commonly employed organizational development techniques.

True

chp 15- T/F The effects of stress cost organizations billions of dollars each year.

True

chp 12 Which communication network is slightly less centralized than the all-channel network since two persons are closer to the center of the network? a. circle b. Y-pattern c. chain d. wheel

b. Y-pattern

chp 12 According to Rogers, of the following is a way of listening that is "creative, sensitive, accurate, emphatic, and nonjudgmental?" a. passive listening b. active listening c. communication apprehension d. downward communication

b. active listening

chp 13 What is an individual attribute related to generational shifts in the workplace? a. gender b. age c. race d. sexual orientation

b. age

chp 14 To gain a more complete view of how people describe their organization's values and their work experiences, a leader should ______. a. interview employees about the culture b. combine survey measures of climate and culture c. ask employees how they feel about the climate d. observe the climate and make adjustments accordingly

b. combine survey measures of climate and culture

chp 14 Zappos is an online seller of shoes and clothing that is notorious for its strong culture. Which of the following is one of the ten core values of Zappos? a. deliver standard customer service b. create fun and a little weirdness c. resist change d. remain product-focused

b. create fun and a little weirdness

chp 12 Which of the following describes translating what is seen and heard into an understanding of the message? a. channeling b. decoding c. encoding d. sending

b. decoding

chp 12 What is the process by which employees communicate with others who are lower in the organizational hierarchy? a. upward communication b. downward communication c. lateral communication d. talking-down-to communication

b. downward communication

chp 12 What has become a primary mode for communicating within an organization? a. fax b. email c. video chat d. text message

b. email

chp 13 Fatima does not ask many questions, but watches her coworkers and supervisors closely to determine what the most appropriate way to behave and interact with others is. Fatima likely comes from a ______ culture. a. low-context b. high-context c. low-impact d. high-impact

b. high-context

chp 12 Of the following, ______ communication refers to the communication transactions between individuals and/or groups at various levels and in different areas of specialization that are intended to design and redesign organizations, to implement designs, and to coordinate day-to-day activities. a. upward b. internal c. external d. downward

b. internal

chp 13 The most effective source for developing global leaders is ______. a. acculturation b. international assignments c. culture shock d. cultural retooling

b. international assignments

chp 14 What is the specific terminology, jargon, or acronyms used in an organization that represents the organizational culture? a. stories b. language c. rituals d. symbols

b. language

chp 11 The majority of what looks like interpersonal conflict is actually a communication breakdown. This describes which source of conflict? a. unfulfilled expectations b. misunderstanding c. competition for supremacy d. personalities

b. misunderstanding

chp 11 Which conflict resolution style is considered the best for complex problems, strategic planning, and innovation? a. avoiding b. compromising c. dominating d. integrating

d. integrating

chp 13 Another way to conceptualize relationship orientation is ______. a. collectivism-individualism b. uncertainty avoidance c. power distance d. masculinity-femininity

d. masculinity-femininity

chp 11 Jerry is a person who is formally trained to help parties who are in conflict reach an acceptable solution. He does not actually make the decision, but he is a third-party neutral person. Jerry can best be called a(n) ______. a. arbitrator b. facilitator c. conciliator d. mediator

d. mediator

chp 12 Leaving a poorly planned meeting, Ryan says, "That was so helpful" as he rolls his eyes and shakes his head. Ryan is using ______ to express his opinion that the meeting was ineffective. a. communication apprehension b. active listening c. framing d. nonverbal communication

d. nonverbal communication

chp 12- T/F Active listening means taking time to listen during activities.

False

chp 15- T/F Social factors provide the coordination and control necessary for organized activity.

False

chp 13 Which of the following describes Phase 1 of the emergence of a third culture? a. Initial contact may result in the person withdrawing from the other person (or culture). b. The parties evaluate the need for continued interaction. c. Norms for interaction have evolved to the point where they feel "natural" to both parties. d. Interdependence results in more nuanced development and maintenance of a third culture.

a. Initial contact may result in the person withdrawing from the other person (or culture).

chp 11 Which question should a leader ask when attempting to resolve a conflict? a. Is intervention necessary or appropriate? b. Should a professional counselor be called in? c. How have we handled conflict in the past? d. Could the conflict become volatile?

a. Is intervention necessary or appropriate?

chp 14 According to research on service industry companies, which type of organization rated highest in attention to detail? Select one: a. accounting firms b. transportation companies c. service industry companies d. U.S. Postal Service

a. accounting firms

chp 12 Basil is the CEO of the organization and realizes he needs to pay attention to the grapevine because it might ______. a. be an important source of information b. be a good way to hear the organization gossip c. establish more trust with his employees d. encourage stronger social loafing

a. be an important source of information

chp 12 Walter forwarded several crude sexual jokes and images to all the members of his group. This constitutes ______. a. e-harassment b. netiquette c. grapevine d. downward communication

a. e-harassment

chp 15 Sylvia's restaurant is struggling to make ends meet. Unemployment is high and people are not eating out as frequently as they used to. Changes in the ______ explain why Sylvia is facing challenges. Select one: a. economy b. communication c. agility d. flexibility

a. economy

chp 11 The shape of the relationship between task conflict and team performance is generally which of the following? a. inverted U-shaped b. U-shaped c. linear, downward sloping d. linear, upward sloping

a. inverted U-shaped

chp 11 Which conflict resolution style occurs when one party gives in to the demands of others and may neglect their own concerns? a. obliging b. avoiding c. compromising d. integrating

a. obliging

chp 13 Heather's enjoyment of work does not come from her salary or promotions. Rather, she enjoys her job because of the connections she makes with others. She has turned down the opportunity for more challenging assignments because she wants to spend more time with her family. Heather is high in which of the following? a. relationship orientation b. uncertainty avoidance c. power distance d. individualism

a. relationship orientation

chp 12 What is true about communication apprehension? a. People with high communication apprehension are likely to seek more advice or assistance from their managers. b. People with high communication apprehension may seek jobs with lower communication requirements. c. Communication apprehension is positively associated with individuals' perceptions of their adaptability. d. Communication apprehension is positively related to the quantity and quality of communication.

b. People with high communication apprehension may seek jobs with lower communication requirements.

chp 15 A strain resulting in anxiety, burnout, emotional exhaustion, fatigue, hostility, irritation, tension, lower self-confidence, or self-esteem is known as a ______ strain. a. challenge-related b. behavioral c. psychological d. stress

c. psychological

chp 14 Trina is interviewing candidates for an important position in her organization and wants to ensure the applicant will fit with the strong culture that exists. What question should she be sure to ask? a. What are your salary expectations? b. What are your top three values? c. If hired, how much vacation would you expect? d. Is family important to you?

b. What are your top three values?

chp 14 According to research on service industry companies, which type of organization rated highest in people orientation? Select one: a. transportation companies b. accounting firms c. service industry companies d. U.S. Postal Service

c. service industry companies

chp 14 In this stage, employees are typically concerned about how they are seen by existing organizational members, and engage in impression management deliberately in an attempt to influence the perceptions and opinions of others. a. impression management b. organizational entry and assimilation c. interviewing d. anticipatory socialization

b. organizational entry and assimilation

chp 11 Which of the following is defined as a dispute resolution panel that listens to a concern and attempts to resolve it? a. jury b. peer review c. ombudsmen d. sounding board

b. peer review

chp 15 Rashad wants to implement team-based work in his organization that has always done things individually. In this example, what might the changing step look like? a. discussing the needs for the change b. showing a new organizational chart to employees that shows teams are the new way that work will be organized c. challenging assumptions regarding working alone and getting rewarded for individual effort d. offering team rewards and reinforcing the new way work is organized

b. showing a new organizational chart to employees that shows teams are the new way that work will be organized

chp 14 To help employees understand the way things are done in her organization, Sally recounts the narrative about how her father started the company in his garage and built it into the company it is today. This is an example of ______. a. rituals b. stories c. symbols d. language

b. stories

chp 15 The generalized, patterned, unconscious mobilization of the body's natural energy resources when confronted with a demand or stressor is known as ______. a. cognitive dissonance b. stress response c. psychological job strain d. job burnout

b. stress response

chp 12 Wes heard a rumor that layoffs may be on the horizon in his organization and shares this information with his team member, Cathy. This is an example of ______. a. upward communication b. the grapevine c. boundary spanning d. downward communication

b. the grapevine

chp 13 Which GLOBE cultural dimension is defined as the extent to which a society, organization, or group relies on societal norms, rules, and procedures to alleviate unpredictability of future events? a. power distance b. uncertainty avoidance c. humane orientation d. institutional collectivism

b. uncertainty avoidance

chp 12 In which of the following communication networks do all communications flow through one person who is most likely the group leader? a. circle b. wheel c. chain d. all-channel

b. wheel

chp 13 Which of the following is a large-scale research program that sought to understand differences in leader behaviors and relationships with relevant organizational outcomes worldwide? Select one: a. EARTH b. BATNA c. GLOBE d. NIMBY

c. GLOBE

chp 15 The theory and research that underlies the practical application of OD interventions in the workplace is known as ______. a. proactive research b. psychology c. organizational behavior d. social psychology

c. organizational behavior

chp 13 Chaim is a leader who always involves his team in decision-making and implementing new plans. Which of the following best describes Chaim's leadership style? a. transactional b. self-oriented c. participative d. transformational

c. participative

chp 14 What is true regarding symbols? a. Organizations make use of symbols sparingly. b. Symbols are always written down as formal policy. c. Material symbols may include office size and the presence of a window in the office. d. Symbols may include how a leader speaks at work.

c. Material symbols may include office size and the presence of a window in the office.

chp 12 Which is true regarding organizational communication? a. Communication is less important than most skills for negotiating the best deals. b. Negative organizational communication relates to job performance and satisfaction. c. Organizational communication has been referred to as the "social glue that ties organizations together." d. Organizational communication is a specialized field today and emerged as a scientific discipline in the early 1800s.

c. Organizational communication has been referred to as the "social glue that ties organizations together."

chp 13 Which leadership behavior identified by the culturally endorsed implicit leadership theory is defined as involving others in decision and implementations? a. charismatic/value-based b. team-oriented c. participative d. humane-oriented

c. participative

chp 15 Serena is attending a corporate workshop; she is asked to write and reflect on a peak experience. She picks the time when she won her first tennis tournament. She then shares her thoughts and feelings about that experience. Which of the following describes what Serena is participating in? a. team building b. workout c. appreciative inquiry d. process consultation

c. appreciative inquiry

chp 13 Which of the following is an element of deep-level diversity? Select one: a. age b. race c. beliefs d. sex

c. beliefs

chp 13 The generation of employees called ______ were born between 1946 and 1964 and view career progression as a career goal. Select one: a. millennials b. gen Xers c. boomers d. traditionalists

c. boomers

chp 15 Management practitioners tend to write about theories of ______. a. OB b. change c. changing d. OD

c. changing

chp 11 Most workplace violence emanates from unhappy ______. a. supervisors b. coworkers c. clients or customers d. subordinates

c. clients or customers

chp 13 Despite the prevalence and importance of expatriates on international assignments, poor cross-cultural adjustment often results in ______. a. cultural retooling b. repatriation c. dissatisfaction d. global mobility

c. dissatisfaction

chp 11 Coleman and Clark are in conflict over a disagreement over facts. Which of the following is a good solution for this type of conflict? Select one: a. adopt the belief that negative behaviors may have a positive intention b. try perspective taking c. have a neutral third party or expert arbitrate this dispute d. ask the question, "What else could this mean?" before assuming a negative intent of the other person

c. have a neutral third party or expert arbitrate this dispute

chp 15 Which of the following is the last step in Kotter's eight-step model for leading change? a. create urgency b. form a powerful coalition c. institutionalize the new approaches d. empower action

c. institutionalize the new approaches

chp 11 Which is true about self-managed work teams? a. They assign work based on volunteering, default, or convenience. b. They focus on the delivery style of interactions. c. They implicitly assume reasons behind any decisions in distributing work. d. They assign work to members who have the relevant task expertise.

d. They assign work to members who have the relevant task expertise.

chp 15 Employees who support organizational change and help the organization implement it are practicing ______. a. transference b. resistance c. compliance d. commitment to change

d. commitment to change

chp 11 Pilar frequently clashes with Josh because Josh is always taking credit for the work of other team members and bragging about his work to the manager. What is the reason for the conflict in this case? Select one: a. differences over facts b. competition for scarce resources c. differences over goals and priorities d. competition for supremacy

d. competition for supremacy

chp 14 Lenore is a new employee that just started work at her new job. She is in which phase of socialization? a. preentry b. metamorphosis c. acculturation d. entry

d. entry

chp 12 Which of the following refers to casual conversations or reports about other people, typically involving details not confirmed as being true? a. external communication b. communication apprehension c. noise d. gossip

d. gossip

chp 11 Jara has an obliging conflict-handling style. This means that when Jara encounters a conflict with a coworker, she is likely to ______. a. sidestep issues to get around a conflict b. take a give-and-take approach to conflict c. have higher concern for her own needs than the needs of others d. have higher concern for the needs of others than her own needs

d. have higher concern for the needs of others than her own needs