MGT3301-Chapter 1.

Roll over each name to read a description. Decide if each person is performing the duties of a first-line manager, a middle manager, or a top manager. Then drag each name to the correct column on the right.

Firtst-line Manager: Rochelle, Michael, Jose. Middle manager: Brian, Dana Top manager: Cole, Jessica, Joh, Renee

Racz describes micromanagers as often stifling workers and not allowing them to gain broad-based skills and experience, which could place the organization at a competitive disadvantage. The term _________ is often used to refer to the specific set of departmental skills, knowledge, and experience that allows one organization to outperform its competitors.

core competency

Having a bad boss is one of the major factors that people list when they leave their company. Employees are one of many important resources that must be managed to achieve organizational goals efficiently and effectively. Which of the following is NOT among an organization's resources?

environmental issues

Efficiency is a measure of

how productively resources are used to achieve a goal.

Justin Racz, who wrote the book 50 Bosses Worse than Yours, says that everyone has a bad boss story. Bad bosses have not adequately developed which type of skill?

human

Nearly half of all workers feel they could do their boss's job better. A boss who pursues the wrong goals and makes poor use of his or her resources would be considered a(n) __________ boss.

low efficiency/low effectiveness

The quintessential bad boss is condescending, greedy, lacking any and all people skills, and just plain annoying. Leading is one of the four essential managerial tasks that a bad boss is clearly not excelling at. Leading involves

motivating, coordinating, and energizing people to achieve organizational goals.

In addition to leading, the essential managerial tasks are

planning, organizing, and controlling.

Twenty-five percent of workers said that their boss is a Missing Boss, the type who is never around. A boss who isn't around to manage will not be very effective. Effective managers are those who choose the right organizational goals to pursue and have

the skills to utilize resources efficiently.

A boss who is a screamer lacks human skills. Human skills include the ability to

understand, alter, lead, and control the behavior of others.