mid term
. A computer technician is installing a RAID. If the RAID uses striping with double parity, which RAID level is the technician using
6
37. Which standard provides a bridge between laptop hardware and the operating system and a way for technicians to configure power management schemes to get the best performance
ACPI
A reporter is trying to print several high resolution photographs but the color laser printer is going extremely slowly. What should the technician do to resolve the issue?
Add more RAM to the printer.
What two motherboard components control the system boot operations? (Choose two
BIOS chip UEFI chip
How can a user prevent specific applications from accessing a Windows computer over a network
Block specific TCP or UDP ports in Windows Firewall.
What service is available for Windows to provide software print server services to MAC OS clients
Bonjour Print Server
. A technician is upgrading an ATX motherboard with another ATX motherboard. Which component might be affected by this and need to be upgraded and bought as an additional purchase?
CPU
. After continuous morning use, a computer suddenly reboots without the intervention of the user. What are the two most likely hardware parts that could cause this problem? (Choose two.)
CPU power supply
. When a new motherboard is being installed, between which two components must thermal compound be applied? (Choose two
CPU and heat sink
. What are two types of wired high-speed Internet connections? (Choose two
Cable and DSL
0. Users have noticed that the colors on their printed documents are different from the colors that they see on their computer screens. What should the technician do to resolve the issue?
Calibrate the printer
101. A technician has just completed a preventive maintenance on the department printer. Users are now complaining that the printer is no longer available. What should the technician do to resolve the issue?
Check that the printer is plugged into a power source.
The current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task
DHCP
81. A client packet is received by a server. The packet has a destination port number of 53. What service application is the client requesting
DNS
97. A user complains that recently every printed document has vertical lines and streaks on the paper. What should the technician do to resolve the issue?
Distribute the toner more evenly within the cartridge.
20. Which negative environmental factor does cleaning the inside of a computer reduce
Dust
After a technician tests a theory of probable causes, what two actions should the technician take if the testing did not identify an exact cause? (Choose two.
Establish a new theory of probable causes Document each test tried that did not correct the problem
47. How does virtualization help with disaster recovery within a data center
Hardware does not have to be identical.
21. What is a recommended procedure to follow when cleaning computer components
Hold cans of compressed air upright while spraying.
A client packet is received by a server. The packet has a destination port number of 143. What service application is the client requesting
IMAP
Place the six stages of the troubleshooting process in the correct order
Identify the problem Establish a theory of probable cause Test theory to determine the cause Establish a plan of action to resolve the problem and implement a solution Verify full system functionality Documents findings actions and outcomes
A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.
Inkjet printers are less expensive as an initial purchase than laser printers. The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.
1. Which statement describes a feature of SDRAM
It can process overlapping instructions in parallel
9. What is a characteristic of DDR SDRAM
It transfers data twice per clock cycle compared to once per clock cycle for SDRAM
DDR SDRAM
It's connector has 184 pins and is able to support two writes and two reads per CPU clock cycle
DDR3 SDRAM
It's connector has 240 pins and consumes 1.5 Volts of power
DDR2 SDRAM
It's connector has 240 pins and consumes 1.8 Volts of power
DDR4 SDRAM
It's connector has 288 pins and has advanced error correction features
25. Which type of network spans a single building or campus and provides services and applications to people within a common organizational structure
LAN
A client packet is received by a server. The packet has a destination port number of 389. What service application is the client requesting
LDAP
98. A school is installing a new shared printer but the printer is not showing up on the list of available printers. What should the technician do to resolve the issue?
Manually add the printer IP address.
6. Which statement is true about laptops
Most of the internal components that are designed for laptops cannot be used for desktops
A new printer has just been installed deep in a mine. When test pages are printed, the paper constantly jams. What should the technician do to resolve the issue?
Move the printer to a less-humid location.
A client packet is received by a server. The packet has a destination port number of 137. What service application is the client requesting?
NetBIOS/NetBT
Which Cloud computing service would be best for an organization that needs to collaboratively create applications and deliver them over the web
PaaS
computer technician is installing a RAID. If the RAID uses striping, which RAID level is the technician using
RAID 0
A computer technician is installing a RAID. If the RAID uses mirroring, which RAID level is the technician using
RAID 1
computer technician is installing a RAID. If the RAID uses striping with parity, which RAID level is the technician using
RAID 5
. A color laser printer is used to print documents with graphics and photographs. Users are complaining that printing takes too long. Which component of the printer should be upgraded in order to improve printing performance?
RAM
. Which memory module used to hold instructions for booting a PC and loading the OS, but is still used on adapters even though the memory contents cannot be changed
ROM
A technician is upgrading many PCs used within the company. How should the technician dispose of an old battery?
Recycle following local regulations.
2. Employees of a small business are complaining that the printer is printing faded images. What should the technician do to resolve the issue
Replace the toner cartridge
4. What ACPI power state describes when the computer is on and the CPU is running
S0
90. What ACPI power state describes when the CPU and RAM are still receiving power but unused devices are powered down?
S1
1. What ACPI power state describes when the CPU is off, but the RAM is refreshed
S2
What ACPI power state describes when the CPU is off and the RAM is set to a slow refresh rate, often called suspend mode?
S3
. What ACPI power state describes when the CPU and RAM are off and the contents of RAM have been saved to a temporary file on the hard drive
S4
What ACPI power state describes when the computer is off
S5
12. A technician is installing an internal HDD. To which motherboard connector will the technician connect the data cable
SATA
. A client packet is received by a server. The packet has a destination port number of 427. What service application is the client requesting
SLP
A client packet is received by a server. The packet has a destination port number of 25. What service application is the client requesting
SMTP
A client packet is received by a server. The packet has a destination port number of 161. What service application is the client requesting?
SNMP
. A client packet is received by a server. The packet has a destination port number of 22. What service application is the client requesting
SSH
31. What three values must be added to the IPv4 properties of a NIC in order for a computer to have basic connectivity with the network? (Choose three
Subnet mask default gateway IP address
client packet is received by a server. The packet has a destination port number of 23. What service application is the client requesting?
Telnet
What would happen if a PC that contains a power supply that does not automatically adjust for input voltage is set to 230 volts and attaches to an outlet in the United States
The PC would not turn on.
15. A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated
The computer emits a pattern of beeps indicating the failing device.
107. A librarian is complaining about the following printer issue: The printer control panel displays no image. What are two possible causes of this issue? (Choose two.)
The contrast of the screen may be set too low. The printer is not turned on.
A technician is troubleshooting a server that displays the error message "RAID not found" after a power outage over the weekend. What is a possible cause for this
The external RAID controller is not receiving power
110. A photographer is complaining about the following printer issue: The paper is not being fed into the printer. What are two possible causes of this issue? (Choose two
The paper may be wrinkled. The printer could be set to print to a different paper size than is currently loaded.
6. A technician is complaining about the following printer issue: The print appears faded on the paper. What are two possible causes of this issue? (Choose two.)
The paper might be incompatible with the printer. The toner cartridge is low
08. A teacher is complaining about the following printer issue: The paper is creased after printing. What are two possible causes of this issue? (Choose two.)
The paper-feed tray might not be firmly adjusted against the edges of the printer. The paper might be loaded incorrectly
A company is looking for a next-generation firewall that provides VPN functionality, IDS/IPS functionality, and DoS/DDoS protection. Which device would be best suited for this task
UTM
111. A laptop has an NVMe drive (C:) and a mechanical hard drive (D:). When the user tries to save a spreadsheet to the D: drive, the user notices that the D: drive is not there. What should the technician do to see if the drive is recognized by the operating system
Use the Disk Management Control Panel.
48. Which two hypervisors are suitable to support virtual machines in a data center? (Choose two
VMware ESX/ESXi Microsoft Hyper-V 2012
A data center has recently updated a physical server to host multiple operating systems on a single CPU. The data center can now provide each customer with a separate web server without having to allocate an actual discrete server for each customer. What is the networking trend that is being implemented by the data center in this situation
Virtualization
05. A manager is complaining about the following printer issue: The printer is printing incorrect colors. What are two possible causes of this issue? (Choose two.)
The print heads might need to be cleaned and calibrated An incorrect cartridge has been installed
99. Employees are complaining that they send print jobs to a newly installed printer but the print jobs never print. What should the technician do to resolve the issue?
The printer is connected to the wrong port. Modify the port.
103. A photographer is complaining about the following printer issue: The printer issues a "Document failed to print" message. What are two possible causes of this issue? (Choose two.)
The printer is no longer shared cable is loose or disconnected
109. A receptionist is complaining about the following printer issue: My impact printer produces faded or light characters. What are two possible causes of this issue? (Choose two
The ribbon may be worn out. The ribbon may be damaged.
104. A reporter is complaining about the following printer issue: The printer is printing unknown characters. What are two possible causes of this issue? (Choose two
The wrong or an outdated printer driver is installed. The printer has a loose connection.
A customer brings in a laptop with a touch screen that is not working correctly. The touch screen either does not respond at all or provides unusual or inaccurate responses. What is a possible cause for such behavior
Too many apps are open.
A user wants to synchronize some apps, movies, music, and ebooks between mobile devices. What are the two types of connections used to synchronize this type of data? (Choose two
Wi-Fi USB
49. A web designer accesses a company Windows 10 computer remotely. The designer often needs to simultaneously open multiple applications, such as a web page editor and a graphics editor. Rather than opening them in multiple windows, the designer opens them in different virtual desktops. What technology is being used by the designer
Windows Virtual Desktop
56. Which change management process component is concerned with the business processes that are affected by changes
assessment
38. Which two laptop components are considered replaceable by the customer. (Choose two.)
battery RAM
A customer has requested that a PC be built that will support eSATA. Which component should be checked to be sure that this feature is supported
chipset
Which three features can be configured in the BIOS settings to secure a computer? (Choose three
drive encryption TPM Passwords
. Which three components are typically found in laser printer maintenance kits? (Choose three
fuser assembly pickup rollers transfer rollers
10. What are two safety hazards when dealing with laser printers? (Choose two.)
high voltage hot components
14. When a PC is being assembled, what component is connected to the motherboard with a SATA cable?
optical drive
. A user chooses the collate option and prints two copies of a three-page document. What is the order in which the pages are printed
pages 1, 2, 3, 1, 2, 3
. Which component requires a technician to install screws externally through the PC case
power supply
70. A technician has been called in to investigate a problem with the computer rebooting randomly throughout the day. What two pieces of hardware could cause this problem? (Choose two.)
power supply CPU
13. Refer to the exhibit. A technician has been asked to install a video card. Which section of the motherboard will the technician use to install the card?
section D
. On the production floor, a furniture plant has laptops for process monitoring and reporting. The production floor environment is around 80 degrees Fahrenheit (27 degrees Celsius). The humidity level is fairly high around 70 percent. Fans are mounted in the ceiling for air circulation. Wood dust is prevalent. Which condition is most likely to adversely affect a laptop that is used in this environment
the dust
What is the purpose of RAID adapters
to connect multiple storage devices for redundancy or speed
19. What is the purpose of a Safety Data Sheet?
to specify procedures for dealing with potentially hazardous materials
A technician is installing a new printer in a cool, damp environment. After the printer cabling is done, and the software and print driver are installed, the printer test page jams. What is the most likely cause of the print failure
too much humidity
A student is helping a friend with a home computer that can no longer access the Internet. Upon investigation, the student discovers that the computer has been assigned the IP address 169.254.100.88. What could cause a computer to get such an IP address
unreachable DHCP server
What are two security risks associated with sharing printers in a corporate environment? (Choose two
user authentication cached files
A device has an IPv6 address of 2001:0DB8:75a3:0214:0607:1234:aa10:ba01 /64. What is the host identifier of the device
0607:1234:aa10:ba01
. A computer technician is installing a RAID. If the RAID uses mirroring and striping, which RAID level is the technician using
10
. Which is the compressed format of the IPv6 address 2001:0db8:0000:0000:0000:a0b0:0008:0001
2001:db8::a0b0:8:1
In what two situations would UDP be better than TCP as the preferred transport protocol? (Choose two
when a faster delivery mechanism is needed when applications do not need to guarantee delivery of the data
A technician has been asked to configure Wi-Fi calling on a corporate mobile device. In which situation would this feature be most advantageous
when in an area with poor cellular coverage
. An instructor has given a student an assignment to assemble a PC. In which situation should the student be aware that ESD is an issue
when installing RAM
A person has started a new technical job. In which situation would ESD be an issue?
when installing a processor
A technician is about to begin preventive maintenance on a company PC. In which situation would ESD be an issue?
when installing a processor
In which situation would an ESD strike potentially cause harm to the PC?
when replacing a mechanical hard drive with an M.2 SSD
