MISY3310 Exam 1

Which of the following statements about disruptive technologies is not true?

Firms that invent disruptive technologies as first movers always become market leaders.

Which of the following is an example of a divisionalized bureaucracy?

Fortune 500 firm

Which of the following U.S. laws gives patients access to personal medical records and the right to authorize how this information can be used or disclosed?

HIPAA

Which of the following is a question that might be answered by an MIS system?

How do actual sales for each quarter compare to projected sales?

Which of the following is not one of the six strategic business objectives that businesses are seeking to achieve when they invest in information systems?

Improved community relations

Which of the following statements about network economics is not true?

In network economics, the marginal cost of adding new members to the network is higher than the marginal gain.

Which of the following is not a key organizational complementary asset?

Incentive systems that monitor and reward individual innovation

As discussed in the chapter-opening case, AWM Smart Shelf can help brands and retailers achieve which of the following?

Increased customer intimacy

Why does Amazon need to worry about competitors in online shopping?

Internet technologies are universal, and therefore usable by all companies.

Which of the following is a primary drawback to the "do anything anywhere" computing environment?

It blurs the traditional boundaries between work and family time.

Which of the following statements about the technical view of organizationgs not true?

It emphasizes group relationships, values, and structures

Which of the following best describes the effect that new information technology has on society?

It has a ripple effect, raising new ethical, social, and political issues.

Which of the following statements regarding IBM Notes is not true?

It only supports asynchronous interactions.

FIP principles are based on a belief in which of the following?

Mutuality of interest between the record holder and the individual

All of the following are IT-enabled products and services providing competitive advantage except:

Nike's use of celebrities to market their products.

The NAI is an industry association formed to help with which of the following?

Online privacy issues

Walmart exemplifies the power of information systems coupled with state-of-the-art business practices and supportive management to achieve which of the following?

Operational efficiency

All of the following are, or were, file-sharing services except:

Pandora

Which of the following regulates the U.S. federal government collection, use, and disclosure of information?

Privacy Act

Which of the following occurs when muscle groups are forced through tens of thousands of repetitions under low-impact loads?

RSI

Which of the following systems helps a firm manage relationships with its suppliers?

SCM

All of the following are videoconferencing tools except

Salesforce Chatter

Which ethical rule states that if an action cannot be taken repeatedly, it is not right to take at all?

Slippery-slope rule

Which of the following is a competitive force that has challenged the music industry?

Substitute products or services

Which of the following statements about collaboration is not true?

Successful collaboration can be achieved through technology regardless of the organization's culture or structure.

A firm that must invest in new information systems capabilities in order to comply with federal legislation is investing to achieve which business objective?

Survival

A(n) ________ is typically a major source of data for other systems.

TPS

Which of the following statements about a TPS is not true?

TPS typically supply data to a firm's ESS.

Which of the following can typically access a firm's intranet?

The firm's employees

Which of the following may lead to competitive advantage? 1. New products, services, and business models 2. Charging less for superior products 3. Responding to customers in real time

1,2 and 3

In 2019, what percent of the world economy resulted from foreign trade?

30 percent

How many service jobs move offshore to lower-wage countries in a typical year?

300,000

What percent of Facebook's users access the service from mobile phones and tablets?

98 percent

Which of the following statements about strategic information systems is not true?

Almost all a business firm's profits can be explained by alignment of IT with business

You have been hired by BizCom, a business communications consultancy that services many clients in different industries throughout the United States, to help it improve its profit margin. BizCom provides customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 50 consultants, all of whom are located in its central headquarters in Alexandria, Virginia. What type of system do you recommend that BizCom install to improve its business processes and increase its profit margin?

An extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

Which of the following is an example of synergy in business?

Bank of America acquiring Countrywide Financial Corporation to reach a large pool of new customers

The right to ______is a feature of the GDPR that allows individuals to request that organizations delete their personal data.

Be forgotten

A______is a senior manager who oversees the use of IT in the firm.

CIO

Which of the following systems would a firm use to manage relationships with its customers?

CRM

To make sure it stocks clothes that its customers will purchase, a department store implements a new application that analyzes spending levels at its stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support?

Customer intimacy

Which of the following systems is used to focus on non-routine business problems that are unique and rapidly changing?

DSS

Which of the following systems would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost?

DSS

Which of the following would a manager use to determine the impact on production schedule if sales doubled in the next quarter?

DSS

Which of the following is not an application of social business?

Digital dashboard

The four major types of enterprise applications are:

ERP, SCM, CRM, and KMS.

Which of the following is an example of an organizational complementary asset?

Efficient business processes

The Mandarin Oriental uses computer systems to keep track of guests' preferences in order to:

Enhance customer intimacy

Which of the following systems is designed to automate business processes across the firm, spanning functional areas and organizational levels?

Enterprise applications

Which of the following could be used to enable different firms to work collaboratively on a product?

Extranet

allows an organization to collect personal information without the user's explicit consent.

The opt-out model

Which of the following is not a true statement with respect to business processes?

The performance of a business firm typically is not related to its business processes.

Which of the following technologies disrupted the traditional publishing industry?

World Wide Web

What percent of global Internet users use Google Search and other Google services?

about 80 percent

Walmart's continuous replenishment system is an example of a firm using information systems to:

achieve low-cost leadership.

In______, raw data is systematically acquired and transformed during various stages that add value to that information.

an information value chain

The interaction between information technology and organizations is influenced:

by many factors, including structure, politics, culture, and environment.

All of the following are new technology-related innovations in MIS except:

co-creation of business value

All of the following are technical solutions to protecting user privacy except

data use policies

All of the following are competitive forces in Porter's model except

disruptive technologies

________ is a feature of law-governed society and involves having laws that are known and understood, along with the ability to appeal to higher authorities to ensure that the laws are applied correctly.

due process

Digital media differs from a physical book in all of the following ways except:

ease of establishing uniqueness.

All of the following are examples of environmental actors in an information system except:

employees

Information systems enhance core competencies by:

encouraging the sharing of knowledge across business units.

All of the following are characteristics of twenty-first digital firms except.

greater emphasis on hierarchy and structure.

Which of the following business functions is responsible for maintaining employee records?

human resources

The ethical no-free-lunch rule states that:

if something someone else has created is useful to you, it has value, and you should assume the creator wants compensation for this work.

Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage ; them, constitute an organization's:

information technology (IT) infrastructure.

The three activities in an information system that produce the information organizations use to make decisions, control operations, analyze problems, and create new products are:

input, processing, output

An ESS supports which of the following?

long-range planning activities of senior management

The four major competitive strategies are:

low-cost leadership, product differentiation, focus on market niche, and customer and supplier intimacy.

Order fulfillment involves all of the following business processes except:

making customers aware of the product

The Internet increases the bargaining power of customers by:

making information available to everyone.

Producing a bill of materials is a business process in which of the following functional areas?

manufacturing and production

The ability to offer individually tailored products or services using the same production resources as bulk production is known as:

mass customization

The total number of food items with storage temperature problems is an example of which of the following?

meaningful information

When a cookie is created during a website visit, it is stored:

on the hard drive of the visitor's computer.

Which of the following allows the EU to enforce GDPR requirements with non-EU countries?

privacy shield agreements

Converting raw data into a more meaningful form is called:

processing

Competitive strategy for creating brand loyalty by developing new and unique products and services that are not easily duplicated by competitors.

product differentiation

The use of computers to assemble data from different sources to create digital dossiers of detailed information about individuals is known as which of the following?

profiling

Walmart's continuous replenishment system allows it to do all of the following except:

provide mass customization.

The obligations that individuals and organizations have regarding the preservation of existing values and institutions fall within which of the following moral dimensions of the information age?

quality of life

The U.S. CAN-SPAM Act:

requires commercial email senders to identify themselves.

In a hierarchical business organization, the upper level consists of:

senior management

Which of the following makes long-range strategic decisions about products and services as well as ensures financial performance of the firm?

senior management

The three principal levels within a business organization hierarchy are:

senior management, middle management, and operational management.

Data management technology consists of which of the following?

software governing the organization of data on physical storage media

The parts of an organization's infrastructure, human resources, technology, and procurement that make the delivery of the firm's products or services possible are known as ________ activities

support

The expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a competing supplier or system are known as

switching costs

According to research on organizational resistance, the four components that must be changed on order to successfully implement a new information system are:

tasks, technology, people, and structure

Which of the following is a support activity in a firm's value chain?

technology

All of the following are factors in U.S. federal sentencing guidelines with respect to business executives except.

the use of technology to commit the crime

All of the following are examples of business intelligence systems except a system that:

tracks the flows of materials in a factory.

When a firm buys on the marketplace what it cannot make itself, the costs incurred are referred to as:

transaction costs

Second Life is an example of a(n):

virtual world

A wiki is a type of collaborative:

website