MNGT Chpt 18

A common dysfunction of teams is to be results oriented.

False

A competing style to handle conflict involves a high degree of assertiveness and a high degree of cooperation.

False

A formal team composed of employees from different areas of expertise and from different levels in the organization's formal chain of command is called a vertical team.

False

A group and a team are interchangeable terms.

False

A multidomestic team is a work team made up of members of different nationalities whose activities span multiple countries.

False

A special purpose team is basically the same as a problem solving team.

False

Although diversity contributes to higher levels of agreement in a team setting, it also results in reduced creativity.

False

An accommodating style to handle conflict involves a high degree of assertiveness and a low degree of cooperation.

False

Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

False

During the norming stage of team development, individual personalities emerge causing conflict and disagreements.

False

Horizontal teams are created by the organization as part of the formal organization structure.

False

Individual personalities emerge during the performing stage.

False

Negotiation is the process of using a third party to settle a dispute.

False

Productive output pertains to the team's ability to meet the personal needs of its members.

False

Satisficing is a team's ability to meet personal needs of its members and hence maintain their membership and commitment.

False

Task conflict refers to interpersonal incompatibility that creates tension and personal animosity among people.

False

Teams run efficient meetings, whereas groups run meetings that encourage open-ended discussion.

False

The compromising style of conflict management reflects a high degree of cooperativeness and a low degree of assertiveness.

False

The five stages of team development are forming, storming, reforming, performing, and adjourning.

False

The four common ways in which norms develop for controlling and directing behavior are critical events, primacy, carryover behaviors, and implicit statements.

False

The stage of team development in which conflicts are resolved and members focus on problem solving is called reforming.

False

Two common behaviors of the socioemotional role are energizing and encouraging.

False

When a team is in moderate competition with other teams, its cohesiveness decreases as it strives to win.

False

Work team effectiveness is based on two outcomes--productive output and marketplace acceptance.

False

1. A team is defined as a group of two or more people who interact and coordinate their work to accomplish a specific objective.

True

A collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict is called integrative negotiation.

True

A common cause of conflict includes scarce resources.

True

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party is called distributive negotiation.

True

A free rider is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

True

A task force or a crossfunctional team is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

True

A team shares or rotates leadership roles while a group has a designated strong leader.

True

An avoiding style to handle conflict involves a low degree of assertiveness and a low degree of cooperation.

True

As a general rule, large teams make need satisfaction for individuals more difficult.

True

Diet Soda Company has teams with high cohesiveness. Additionally, the teams are normally focused on their commitment to quality performance. This combination can be expected to result in high productivity.

True

Employee involvement started out simply with techniques such as information sharing with employees or asking employees for suggestions about improving the work. Gradually, companies moved toward greater autonomy for employees, which ultimately led to self-directed teams.

True

Global teams can pose a problem for team leaders with regards to language, technology, and belief differences.

True

Groupthink occurs when people are so committed to a cohesive team that they are reluctant to express contrary opinions.

True

In the adjourning stage of team development, task performance is not a priority.

True

Making explicit statements about the desired team behaviors is a powerful way leaders influence norms.

True

Norms begin to develop in the first interactions among members of a new team.

True

One of the primary advantages of virtual teams is the ability to rapidly assemble the most appropriate group of people to complete a project, solve a problem, or exploit a specific strategic opportunity.

True

Research studies have confirmed that both functional diversity and gender diversity can have a positive impact on work team performance.

True

Self-directed teams are empowered with decision-making authority, allowing members to have the freedom to select new members, solve problems, spend money, monitor results, and plan for the future.

True

Self-directed teams consist of 5 to 20 multi-skilled workers who rotate jobs and produce an entire product or service.

True

Social facilitation is the tendency for the presence of others to influence an individual's motivation and performance.

True

Team cohesiveness does not necessarily lead to higher team productivity

True

Team members take the responsibilities of scheduling work and vacations and ordering materials in a self-directed team.

True

The process of using a third party to settle a dispute is called mediation.

True

The storming stage of team development is marked by conflict and disagreement.

True

Virtual and global teams are particularly prone to communication breakdowns.

True

Which of the following is the first stage of team development? a. Forming b. Storming c. Norming d. Performing e. Reforming

a. Forming

Which of the following is a formal team composed of a manager and his or her subordinates? a. Functional team b. Horizontal team c. Self-managed team d. Special-purpose team e. Social team

a. Functional team

Which of the following behaviors is consistent with the socioemotional role? a. Reduce tension b. Give opinions c. Seek information d. Summarize e. Energize

a. Reduce tension

Which of the following statements is true? a. Self-managed teams are empowered with decision-making authority. b. Self-managed teams still rely heavily on their manager. c. Self-managed teams have little access to resources. d. Self-managed teams will eventually develop into problem-solving teams. e. None of these

a. Self-managed teams are empowered with decision-making authority.

Which of the following does NOT pertain to teams? a. Teams have a designated strong leader b. Teams have individual and mutual accountability c. Specific team vision or purpose d. Collective work products e. All of these pertain to teams

a. Teams have a designated strong leader

A functional team is also referred to as a(n) _____. a. command team b. task force c. special purpose team d. horizontal team e. interorganizational team

a. command team

Wyatt has recently been appointed by his boss to a group that has been meeting since the company he works for was founded. The purpose of this group is to make budgetary decisions on an ongoing basis. Wyatt's group can best be defined as a _____. a. committee b. global team c. focus group d. virtual team e. self-directed team

a. committee

Randy is a team leader at Welldrilling.net. His team is made up of fifteen co-workers. Recently, he has noticed a tendency for some team members to participate much less than others. They seem uninterested and content to let others do the work. This is called: a. free riding. b. reduced commitment. c. power realignment. d. the costs of coordination. e. self-directed team.

a. free riding.

Nancy belongs to a horizontal team in her organization. She was selected on the basis of her title, not her expertise. The type of horizontal team she belongs to is likely a(n): a. self-managed work team. b. task force. c. cross-functional team. d. committee. e. ad-hoc committee.

a. self-managed work team.

Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise? a. A special-purpose team b. A cross-functional team c. A self-managed team d. A vertical team e. A diagonal team

b. A cross-functional team

Which of the following refers to a unit of two or more people who interact and coordinate their work to accomplish a specific objective? a. An organization b. A team c. A committee d. A council e. Leadership

b. A team

Which of the following behaviors is NOT consistent with the socioemotional role? a. Encourage b. Energize c. Harmonize d. Compromise e. Follow

b. Energize

What is the ideal size of work teams? a. Three b. Five c. Twelve d. Fifteen e. Twenty-three

b. Five

Michael's team has evolved to the storming stage of team development. As team leader, what should Michael be emphasizing? a. Lots of informal interaction b. Participation by all team members c. Task accomplishment d. Goal achievement e. Disbanding team

b. Participation by all team members

_____ refers to the tendency for the presence of others to enhance one's motivation and performance. a. Public praise b. Social facilitation c. Community motivation d. Social performance e. Societal inspiration

b. Social facilitation

Stage of development, cohesiveness, norms, and conflict resolution are all part of which component of the work team effectiveness model? a. Work team effectiveness b. Team processes c. Organizational conflict d. Team composition e. Team characteristics

b. Team processes

Which of the following is more common in large teams? a. Member satisfaction b. The development of subgroups c. Agreement d. Commitment e. All of these

b. The development of subgroups

A task force is sometimes called a(n): a. vertical team. b. cross-functional team. c. command team. d. special-purpose team. e. executive team.

b. cross-functional team.

Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the team and it consists of the subordinates under her authority. This is an example of a _____ team. a. horizontal b. functionall c. self-managed d. special-purpose e. social

b. functionall

Some team members are asked to play a dual role. These members: a. engage in two sets of behaviors: initiation and energize. b. perform both role: task specialist and socioemotional. c. perform both roles: liaison and negotiator. d. engage in two sets of behavior: follow and compromise. e. do not do anything.

b. perform both role: task specialist and socioemotional.

Self-directed teams are _____ teams. a. temporary b. permanent c. ad-hoc d. task force e. none of these

b. permanent

In the context of work team effectiveness, _____ pertains to the team's ability to meet the personal needs of its members. a. cohesiveness b. satisfaction c. commitment d. leadership e. norms

b. satisfaction

Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and _____. a. cohesiveness b. satisfaction c. commitment d. leadership e. norms

b. satisfaction

Effective virtual team leaders use technology to build relationships through all of the following ways EXCEPT: a. bring attention to and appreciate divers skills and opinions. b. scrutinize electronic communication patterns. c. use technology to enhance communication and trust. d. ensure timely responses online. e. manage online socialization.

b. scrutinize electronic communication patterns.

65. Carolyn is a member of a work team at Creepy Clown's Company. She and her teammates possess several different skills and are able to perform a major organizational task with little or no oversight from management. Carolyn is a member of a(n): a. union. b. self-directed team. c. project team. d. special-purpose team. e. bureaucratic team.

b. self-directed team.

Which of the following is a component of a team? a. People in a team do not have to have regular interaction. b. Four or more people are required to form a team. c. A performance goal is shared between team members. d. Teams tend to be small groups, usually with less than 10 people. e. Each member tends to set his/her own goals for the team

c. A performance goal is shared between team members.

Sally is a member of a work team at Beauty-R-Us Corporation. She often proposes new solutions to team problems. This is an example of which task specialist role? a. Harmonize b. Seek information c. Initiation d. Reduce tension e. Compromise

c. Initiation

Jessica has just been appointed leader of a new work team in her organization. She is wondering what to do at her first meeting with the group. Which of the following would you suggest? a. She should waste little time; get the team focused on the task. b. She should help the team clarify roles and responsibilities. c. She should allow time for team members to become acquainted with one another; allow for informal social interaction. d. She should let someone else worry about this since she is the leader. e. She should propose to disband the team.

c. She should allow time for team members to become acquainted with one another; allow for informal social interaction.

Which of the five stages of team development is marked by conflict and disagreement? a. Performing b. Norming c. Storming d. Forming e. Reforming

c. Storming

77. Which of the following teams are described as a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals? a. Functional b. Command c. Virtual d. Long distance e. Task force

c. Virtual

According to MANAGER'S SHOPTALK in Chapter 18, ways in which leaders contribute to team success include all of the following EXCEPT: a. admit ignorance. b. share control. c. discourage a clash of ideas. d. rally people around a compelling purpose. e. clarify norms.

c. discourage a clash of ideas.

Josh is a manager at On-The-Go Cars. He recently has read quite a bit of literature on the benefits of work teams. He is particularly interested in forming a vertical team. There are twenty-eight employees in his department. Josh should: a. recruit more employees for his department; twenty-eight is too small for a work team. b. form one team of twenty-eight employees. c. divide the group into four teams of seven employees each. d. forget the team idea; he has too many employees and he shouldn't divide his work group. e. do his job and not worry about teams.

c. divide the group into four teams of seven employees each.

The LHX quality task force has a strong leader in Josh Clark. Josh runs efficient meetings, where he leads discussion and decision-making. In the end, tasks are delegated to members for subsequent follow-up. The LHX task force can best be characterized as a(n) _____. a. club b. team c. group d. organization e. none of these

c. group

Self-directed teams consist of 5 to 20 _____ workers. a. union b. non-union c. multiskilled d. low wage e. all of these

c. multiskilled

There are two types of roles that emerge in teams. They are the ____ role and the ____ role. a. task specialist, socioeconomic b. generalists, socioeconomic c. task specialist, socioemotional d. generalists, socioemotional e. socioemotional, socioeconomic

c. task specialist, socioemotional

Common types of formal teams are: a. vertical and diagonal. b. horizontal and diagonal. c. vertical and horizontal. d. horizontal and lateral. e. lateral and diagonal.

c. vertical and horizontal.

_____ is a role in which the individual provides support for team members' emotional needs. a. A task specialist role b. A dual role c. A nonparticipator role d. A socioemotional role e. None of these

d. A socioemotional role

Which of these is consistent with the role of the socioemotional role? a. Encourage b. Follow c. Compromise d. All of these e. Both encourage and follow

d. All of these

Amber is a member of a work team at Buchanon Dance, Inc. She often attempts to help disagreeing parties reach agreement. This is an example of which socioemotional role behavior? a. Compromise b. Follow c. Reduce tension d. Harmonize e. Summarize

d. Harmonize

A(n) _____ is a person who benefits from team membership but does not make a proportionate contribution to the team's work. a. "yes" man b. social worker c. work surfer d. free rider e. groupthink

d. free rider

Team _____ occurs when individuals and departments rely on other individuals and departments for information or resources to accomplish their work. a. accountability b. cohesiveness c. control d. interdependence e. independence

d. interdependence

The forming stage of team development is characterized by: a. the establishment of order and cohesion. b. cooperation. c. problem solving. d. orientation. e. conflict.

d. orientation.

A _____ is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed. a. vertical team b. command team c. special purpose team d. task force e. functional group

d. task force

Members of _____ teams remain in separate locations around the world and conduct their work electronically. a. intercultural b. international c. multinational d. virtual global e. distance

d. virtual global

Shifting one's own opinions to maintain team harmony refers to which socio-emotional role? a. Energizing b. Initiating ideas c. Encouraging d. Following e. Compromise

e. Compromise

Which of the following teams are created outside the formal organization structure to undertake a project of special importance or creativity? a. Vertical b. Command c. Special-purpose d. Cross-functional e. Functional

e. Functional

_____ occurs when members of a team feel comfortable disagreeing and challenging one another in the interest of finding the best solution. a. Attention to results b. Team trust c. Team responsibility d. Team cohesiveness e. Healthy conflict

e. Healthy conflict

Cross-border work teams made up of members of different nationalities whose activities span multiple countries are called: a. self-directed teams. b. project teams. c. multinational teams. d. long distance teams. e. global teams.

e. global teams.

All of the following are common dysfunctions of teams EXCEPT: a. lack of trust. b. avoidance of accountability. c. fear of conflict. d. lack of commitment. e. results orientation.

e. results orientation.

Today, many virtual teams use _____ to facilitate regular collaboration and open information sharing. a. hand-written messages b. face-to-face communication c. brainstorming d. e-mail e. wikis

e. wikis