Module 3 CNA
Rationalization
A defense mechanism ~ A defense mechanism in which socially acceptable reasons to explain behavior & feelings are developed & used
Projection
A defense mechanism ~ An unconscious defense mechanism similar to rationalization in which a person attributes to another his or her own inappropriate or unacceptable feelings, wishes or thoughts.
Denial
A defense mechanism ~ the refusal to accept or believe something, often used to protect an individual from intolerable experiences & feelings
Conflict
A disagreement or antagonism between groups, individuals, or ideas
Myth
A story or belief not based on fact.
Which of the following are a basic physiological need required to survive?
Air/ oxygen: an open patent airway Shelter from the elements; warmth to promote circulation. Food; nourishment; fuel for cellular metabolism & body heat.
Non-verbal communication
Communication w/out words; intentional or unintentional use of body language to communicate.
Psychosocial
Concerning the relationships between psychological & social factors in a person's life.
A disagreement or antagonism between groups, individuals, or ideas.
Conflict
which of the following is an example of Verbal communication?
Daisy is busy writing her daughter a letter
Dyslexia
Difficulty reading causing an individual to transpose letters & sequencing of words
Dysphasia
Difficulty speaking or communicating with words.
before transferring a call, you should
Explain that you are going to transfer the call.
Communications w/person's who are hearing impaired may be improved by:
Facing the person when talking w/them
You can assist the rt. in maintaining self-worth by:
Letting him/her make choices whenever possible
When express their feelings & concerns, the CNA should respond by
Listening to the rt's concerns
which form of communication may reveal the most about the rt's true feelings?
Listening to the rt's concerns
Listening skills include
Patience, sensitivity, concern.
Physiological
Pertaining to the physical functions of the body
According to Maslow's triangle, experiencing one's potential is
Self-actualization
Feelings of worth, value, & feelings about one's self are:
Self-esteem needs
Communication
The exchange or sharing of ideas, thoughts, information & feelings by means of speech, writing or non- verbal actions.
Body language
The postures, gestures & facial expressions used intentionally or unintentionally in communication.
Which of the following is a physiological need?
Water (H2O)
Aphasia
~ A loss of the ability to communicate through speech, writing or signs; frequently follows a stroke.
Basic human need
~ All that is required for & normal metal social, spiritual, & physical health; refer to Maslow's hierarchy of needs.