Module 3 CNA

Rationalization

A defense mechanism ~ A defense mechanism in which socially acceptable reasons to explain behavior & feelings are developed & used

Projection

A defense mechanism ~ An unconscious defense mechanism similar to rationalization in which a person attributes to another his or her own inappropriate or unacceptable feelings, wishes or thoughts.

Denial

A defense mechanism ~ the refusal to accept or believe something, often used to protect an individual from intolerable experiences & feelings

Conflict

A disagreement or antagonism between groups, individuals, or ideas

Myth

A story or belief not based on fact.

Which of the following are a basic physiological need required to survive?

Air/ oxygen: an open patent airway Shelter from the elements; warmth to promote circulation. Food; nourishment; fuel for cellular metabolism & body heat.

Non-verbal communication

Communication w/out words; intentional or unintentional use of body language to communicate.

Psychosocial

Concerning the relationships between psychological & social factors in a person's life.

A disagreement or antagonism between groups, individuals, or ideas.

Conflict

which of the following is an example of Verbal communication?

Daisy is busy writing her daughter a letter

Dyslexia

Difficulty reading causing an individual to transpose letters & sequencing of words

Dysphasia

Difficulty speaking or communicating with words.

before transferring a call, you should

Explain that you are going to transfer the call.

Communications w/person's who are hearing impaired may be improved by:

Facing the person when talking w/them

You can assist the rt. in maintaining self-worth by:

Letting him/her make choices whenever possible

When express their feelings & concerns, the CNA should respond by

Listening to the rt's concerns

which form of communication may reveal the most about the rt's true feelings?

Listening to the rt's concerns

Listening skills include

Patience, sensitivity, concern.

Physiological

Pertaining to the physical functions of the body

According to Maslow's triangle, experiencing one's potential is

Self-actualization

Feelings of worth, value, & feelings about one's self are:

Self-esteem needs

Communication

The exchange or sharing of ideas, thoughts, information & feelings by means of speech, writing or non- verbal actions.

Body language

The postures, gestures & facial expressions used intentionally or unintentionally in communication.

Which of the following is a physiological need?

Water (H2O)

Aphasia

~ A loss of the ability to communicate through speech, writing or signs; frequently follows a stroke.

Basic human need

~ All that is required for & normal metal social, spiritual, & physical health; refer to Maslow's hierarchy of needs.