Module Assessment - Decision Making Systems

Which of the following scenarios is an example allocating resources to solve a problem? More than one answer may be selected.

A dad decides to set aside an hour every night to help his son with math. A corporation decides to have all of its workers go through training so they know how to use new machinery.

Describe the importance of information quality. More than one answer may be correct.

A staggering amount of money is lost as a result of bad data. According to the Data Management Body of Knowledge, the process of data quality management assures data is" fit for consumption and meet the needs of data consumers." To avoid costly errors, organizational decisions need to be based on high-quality information.

In terms of information quality, define "relevance" as a factor.

Data to be collected should be useful to the organization.

When managers work on strategic objectives, handle conflicts, and allocate budgetary resources to subordinates, what role are they enacting, according to Mintzberg?

Decisional

Corporate-level managers/executives are responsible for making decisions that impact profitability and the short-term and long-term success of an organization. To get the information they need, managers rely on output provided from

Executive Support Systems (ESS).

A number of researchers in psychology and economics have found that managers for the most part do not like to make decisions that could be interpreted as risky. Managers also typically make decisions based on intuition, perception, and their feelings about a particular issue. Computer scientists are working on a system to mitigate the human impact on decision making, but such a system has not yet been developed.

False

An analysis tool that is similar to a profitability analysis, multiple-criteria decision analysis, is an analysis tool used for decision making. It is not constrained by quantitative or monetary means of comparison.

False

Automatically executed decision making using algorithms and software that can process a large volume of data is known as high-targeted decision making.

False

Strategic decisions such as market entry or exit and capital budgeting are called structured decisions and often executed by higher-level management.

False

To structure research questions about an organization's sustainability based on its own MIS data, managers can use the belief adaptation outcome (BAO) framework.

False

Which statements about the analytical hierarchy process (AHP) model are true? Select all the correct answer options.

It is a multi-criteria programming model that uses an analytical hierarchy process for decision making. It allows for many variables or conditions to be considered and prioritized, resulting in the selection of the best alternatives or projects. It analyzes intricate situations and scenarios by deconstructing the problem into a visible hierarchy that can be analyzed through comparison.

In terms of information quality, define "consistency" as a factor.

Multiple versions of a single item of data should be the same.

What is the difference between production reports and forecasting reports about production?

Production reports also fully track current levels of production.

A manager is trying to decide which vendor she should use to manage social media promotion. Which of the following is an example of how she would compare selection criteria? More than one answer may be correct.

She would determine which vendor has previously gotten companies a lot of buzz on social media platforms. She would determine which vendor has prices that fit with in her social media budget. She would determine which vendor is offering more content generation than the others.

Describe the balanced scorecard method for decision making. More than one answer may be correct.

The balanced scorecard is used to structure an organization's strategic plan. Managers rely on information from ESS to populate areas of a balanced scorecard. Balanced scorecards include measurable outcomes such as financial information and information about internal business processes.

From the following list, select all the characteristics of unstructured management decisions.

They involve management insight and judgment and are often made by higher-level management. They include strategic decisions such as market entry or exit, capital budgeting, and strategic goal development.

Which of the following statements correctly describe structured management decisions? Select all the correct answer options.

They involve tasks and choices that are routine and frequently related to operations. They are regularly made by individual employees and teams. They are made easier through the creation of defined processes and procedures.

What is the most likely reason that unstructured decisions are typically made by higher-level management?

They require strategic, long-term thinking.

When designing a solution, why is it important to consider all outcomes?

This will allow you to create multiple plans in order to visualize all possible solutions.

Because it can be completed without the use of statistical analysis software, the Five Whys is a popular method that is used to assess the underlying cause of a problem or to better understand the different causes of a problem.

True

Recall factors that contribute to the quality of information. More than one answer may be correct.

accuracy relevance timeliness

When investigating a solution, what information is it important for you to identify?

any additional information you may need how much time or money you have available to fix the problem

IBM estimates the U.S. economy loses over $3.1 trillion per year as a result of

bad data.

Which element of the belief action outcome (BAO) framework is MOST helpful for analyzing the way stakeholders' perceptions about and desires for an organization's operating environment are formed?

belief formation

When deciding on a solution, what criteria should a manager use when evaluating different choices? More than one answer may be selected.

benefits costs

Unstructured decisions include which of the following decisions or activities? More than one answer option may be correct.

capital budgeting decisions strategic goal development

Contemporary behavioral models identify specific management behaviors in practice today. Which of the following activities do managers choose more frequently today than they did in the past? More than one answer may be correct.

communicating orally maintaining diverse contacts

In a multiple-criteria decision analysis (MCDA), what are you doing when you are identifying available options?

comparing different options in order to determine which are best candidates for measure

The Data Management Body of Knowledge (DMBOK) defines the planning, implementation, and control of activities that apply quality management techniques to data as

data quality (DQ)

What is the second step in the decision-making process created by Herbert Simpson?

design

Which type of MIS report pinpoints outliers that vary from the norm, such as when a production quota falls below forecasted levels?

exception reports

Which of these reports are commonly provided by Management Information Systems (MIS) to assist in making structured decisions? More than one answer may be correct.

exception reports production reports forecasting reports

A solution is the method used to identify a problem.

false

AHP is a multi-criteria programming model that uses an analytical hiring process to find capable decision makers in multifaceted operational environments.

false

To structure research questions about an organization's sustainability based on its own MIS data, managers can use the belief adaptation outcome (BAO) framework.

false

When managers engage in figurative responsibilities and represent businesses to outside stakeholders, they are enacting a representational role, according to Mintzberg.

false

Behavioral scientists have created models that identify how managers work today. Based on their observations, researchers offer a set of five management attributes. Which of the following conditions apply to management at the present time? More than one answer may be correct.

fast-paced work fragmented activities currency of information

What function allows managers the ability to search data sets for information that is needed for a given decision?

filtering

What type of decision-making software can identify issues and find and implement solutions at transactional speed?

high-velocity

What is the third step when applying multiple-criteria decision analysis (MCDA)?

identify and select objectives and criteria

According to Mintzberg, managers take part in what organizational role when they disseminate information and strategic objectives to their subordinates?

informational

Which is the stage of Herbert Simpson's four stage approach to decision making where the problem is identified?

intelligence

From the following list, select all of the decisions or activities that would be considered structured decisions.

inventory decisions payroll and overtime decisions

Which of the measurable outcomes of the balanced scorecard framework focuses on organizational culture?

learning and growth

Of the following actions, which can be executed most efficiently though use of a management filter? More than one answer may be correct.

locating an older task folder within a project management system finding a custom field in a report consisting of multiple spreadsheets

Which element of the belief action outcome (BAO) framework explains the methods used to measure and monitor the belief and action steps of the framework?

outcome terminology

Quantifiable values that validate how effectively an organization is accomplishing significant business objectives are called key

performance indicators (KPIs).

Classical models of management describe what managers do. Henry Fayol identified five functions of managers. Which of the following functions does Fayol's classical model include? More than one answer may be correct.

planning organizing coordinating

What are the five classical functions of managers as identified by management theorist Henri Fayol?

planning, organizing, coordinating, deciding, controlling

What is the purpose of executive support systems (ESSs)?

provide output that helps managers make important decisions

Which types of data are included in the analytical hierarchy process (AHP) programming model for decision making in multifaceted operational environments? Select all of the correct answer options.

qualitative data observational data data from enterprise systems

Recall financial outcomes that are commonly measured and used in the balanced scorecard framework. More than one answer may be correct.

revenue return on investment (ROI) cash flow

What provides the structure for structured decisions and tasks in the workplace? More than one answer may be correct.

routine defined procedures

From the following list, select all of the performance areas that are typically observed by middle managers and operational managers.

sales employee performance adherence to organizational guidelines

In which stage of Herbert Simpson's four stage process for decision making are solutions identified?

second

What is a main component of the belief action outcome framework (BAO) that organizations provide to address the economic, environmental, and social impacts that result from their day-to-day operations?

sustainability reports

A food delivery company has recently received many complaints that food has been cold when customers receive it. If they were following Herbert Simpson's four stage process, which of the following would occur during the implementation phase of solving the problem? More than one answer may be correct.

the company could provide its drivers with insulated bags designed to maintain food temperature the company could hire more drivers so that each driver had fewer deliveries between pick-ups at the restaurant

In the Five Whys, why is it important to continue to ask why after asking why the problem occurred?

this will help you understand the root cause of the problem, not just a surface issue that may have arose

Recall learning and growth outcomes that are commonly measured and used in the balanced scorecard framework. More than one answer may be correct.

training employee retention compensation

List characteristics of information quality that ensure the information being used to make informed business decisions is of a high quality. More than one answer may be correct.

validity consistency completeness

In the analytical hierarchy process (AHP) programming model, what is the first thing placed into a hierarchy to facilitate the decision-making process?

variables or conditions in the situation

In which of the following scenarios would a multiple-criteria decision analysis (MCDA) be appropriate? More than one answer may be selected.

when a patient is trying to determine if an elective surgery is worth both the cost and time it will take to recover when trying to determine if a historical site in a city with skyrocketing real estate values is worth preserving when a retired couple is trying to decide if they should downsize from the home they raised their family in