NBE Arts Practice Test

It is recommended that a casket selection room carry a minimum of

12 caskets

How large would a grave need to be to accommodate a standard burial vault?

3 feet wide and 8 feet long

What is the % of initial contacts made to the funeral home via telephone?

98%

Over activity, acquisition of symptoms of the deceased, isolation from friends and family, and furious hostility toward a specific person are signs of:

Abnormal grief

An unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior lining, which is designed for the encasement of human remains generally for the purpose of cremation is called:

Alternative container

The Johnson Funeral Home regularly offers a variety of video services such as DVD Tribute, Video Recording of the funeral, audio recording of the funeral, and DVD of the committal service. Any variety and number of these items may be selected. How are these prices made known to the client family?

Appear on the GPL

Regulating the activities of an organization:

Both Directing and Actuating

To guide and/or supervise the activities of an organization :

Both Directing and Actuating

A management function which compares organizational and individual performance with predetermined standards or expected results:

Both Evaluating and Controlling

Which of these are in the design of a retort?

Both breech and flue are correct

A source that might bring radiation near embalmers or crematory operators. Sometimes called "seed implantation".

Brachytherapy

The quantity of heat required to raise one pound of water one degree Fahrenheit while water is in the liquid state:

British Thermal Unit (BTU)

Literally "an empty tomb." A monument erected in honor for a deceased who is interred elsewhere:

Cenotaph

An addition or modification of a will is known as a

Codicil

A space of sufficient size in a public mausoleum used for the disposition of casketed human remains:

Crypt

Disposition of human remains by cremation, without formal viewing, visitation or funeral ceremony with the body present?

Direct Cremation

Developing activities and an organizational climate conducive to maximum efficiency and worker satisfaction:

Human resource management

Process of acquiring, training, developing, motivating and appraising a sufficient quantity of qualified employees to perform necessary activities:

Human resource management

The Jewish term for a funeral cortege?

Levaya

Which organization is responsible for creating and promoting a Code of Ethics for Funeral Directors?

NFDA

How may a funeral home make its own minor revisions to the wording of the mandatory disclosures required by the FTC Funeral Rule?

No revisions may be made

A Roman Catholic sacrament given to those seriously ill or in danger of dying, to prepare their souls for eternity is the:

Sacrament of the Sick

Defamation of character by spoken words or gesture is

Slander

The principal government agency concerned with the financing, operation, and management of small businesses:

Small Business Administration (SBA)

Which funeral home document required by the FTC contains just three mandatory disclosures. These disclosures state that the client family will only be charged for the items that they selected, that embalming is not required by law and is not necessary for all types of services, and that if you take rebates or discounts on cash advance items that you charge for your services in obtaining those items.

Statement of funeral goods & services

A division of a culture that has traits in common with that culture but has unique traits of its own is a

Subculture

Where does a funeral home likely go to pick up a US Flag for burial purposes?

US Post Office

May a funeral home list a separate fee on its GPL to conduct an identification prior to cremation?

Yes, depending on the state

_____________ can produced thick, white smoke that is difficult to control during cremation.

Zinc

Testator

a man who makes a valid will

Caskets prepared for burial at sea must have:

a total of 20, 2 inch holes drilled in them

Contemporary funeral rites could be considered

adaptive funeral rites

Term used when cremated remains are cast from a private plane is:

aerial scattering

An ethical funeral director is expected to be knowledgeable and give factual representation of all of the following EXCEPT:

all known religious practices

A transfer container used for shipping via common carrier which consists of a wooden tray with a corrugated cardboard cover for the casket is known as

an air tray

Any refractory construction intended to change direction of flow or velocity of the products of combustion:

baffle

A leak resistant zippered bag designed to contain a dead human body and body fluids and is used mainly for the removal of dead human remains from the place of death is called ___.

body bag

An alloy of copper and tin is called:

bronze

This is issued upon the filing of a completed death certificate with the proper agency. It is a legal authority to allow the funeral director to transport and/or dispose of a dead human body.

burial transit permit

Combustion is also called:

burning

Human made subterranean or hillside passageways for religious practice. Any chamber used as a burial place. Most commonly associated with the Roman Empire.

catacomb

An instrumental action dealing with death, that is also expressional and that may or may not be charged with symbolic content expressing, among other things, the attitudes of the participants and possible onlookers who may be regarded as co-beneficiaries.

ceremony

The medium which the sender selects to send a message is known as the:

channel

Who is next in the order of who receives the flag of a deceased veteran if there is no surviving spouse?

child of the deceased

The body of laws concerned with the private or purely personal rights are

civil laws

Death certificates must be reviewed and signed by the Office of the Medical Examiner for which one of these dispositions?

cremation

A pattern of living and dying which can be identified in all societies is referred to as a

cultural universal

Any Neolithic monument consisting of a large, flat stone supported by two or more rocks (like a table):

dolmen

Listening in which the goal is to judge the quality or accuracy of a speaker's remark is:

evaluative listening

Centering a client's thinking and feelings on the situation causing a problem and assisting the person in choosing the behavior or adjustment to solve the problem:

focusing

Which of the following is classified as movable personal property?

furniture

Bailment in which the bailee does not receive any compensation is

gratuitous bailment

A space in a Cemetery used or intended to be used for the burial of one full size individual human remains:

grave

A new form of business ownership (not a corporation) approved in most states since approximately 1994- combines aspects of partnerships with the limited liability of a corporation; owners know as members:

limited liability company

The person to whom the Cemetery Authority has conveyed a right of interment in a number of adjacent cemetery lots:

lot owner

A cluster of two or more nuclear families united by a social bond for security, protection and help is

modified extended family

The word contemporary means

of the same time period

A strong emotion characterized by sudden and extreme fear:

panic

The power to adopt laws for the protection of the public is

police power

Music played before a funeral service is the:

prelude

The Magnuson Moss Act is concerned with:

product warrantees

Which of the following is not a hardwood used in casket construction?

redwood (pine, cedar)

Transferring a loved one into the care of the funeral home from the place of death describes:

removal

Another name for the ogee of the casket shell is

rim

All efforts designed to preserve assets and earning power associated with a business:

risk management

An act performed as a part of a rite or ceremony?

ritual

Commonly, the largest annual expense for a funeral home is

salaries

A plan which provides inducements to potential purchasers of products and/or services:

sales promotion

A prediction or expectation of an event that makes the outcome more likely to occur than would otherwise:

self-fulfilling prophecy

Which of the following initiates the communication process?

sender

Ownership of corporate stocks is represented by

stock certificates

Sharing the same feelings as the person who is trying to adjust to a serious loss or the death of a loved one is called:

sympathy

The part of the casket hardware that covers the exposed ends of the bar is the

tip

In his service to the public, the funeral director must always be conscious of the basic __________ which consistently maintains and improves his ability to communicate with the community.

to trust

A court of original general jurisdiction is

trial court

Increased concentrated population:

urbanization

A cost of doing business which increases when there is more activity and decreases when there is less business is called

variable expense

A life insurance policy in which premium payments continue until death occurs is classified as:

whole life policy

Which of the following are types of Packages that a funeral might offer on certain portions of the arrangements?

-Automotive or Transportation Package. -Visitation and Funeral Package

When a person dies with a will and he appoints a woman to settle his affairs after death, the person who settles his affairs is known as

An Executrix

In terms used by those that operate human crematory retorts, the number of pounds that the retorts will cremate per hour is referred to as the:

burn rate

Laws within the Penal Code that are violated are examples of

criminal law

Detailed examples of adjustments, choices, or alternatives available to the client or counselee from which a course of action may be selected:

illustrating

A must behavior enforceable by those that govern:

law

Using a casket that comes from a source other than the funeral home providing services ___.

must be accepted with no objection

An example of lining material used in casket construction is

woven linen

Which of the following is lining material that is used in casket construction? It backs up or supports the visible interior fabric

Masselin

The practice of trying to obtain something that is being sought by others under similar circumstances at the same time:

competition

What do we call business communications that are sent to receivers within a company?

internal communication

For the funeral director, urbanization has meant

it is hard to know all families you serve personally

An example of casket hardware is:

lug (handles, ornamental fixtures, any fittings)

All of the following are fiduciary components of pre-funded funeral arrangements EXCEPT:

maintaining the confidentiality and security of the arrangement details

A source of information that is used by a business to determine where the potential customers are located is a:

market survey

Named for the King of Cria, whose wife, Artemisia, built one of the Seven Wonders of the Ancient World. Astructure used for entombment. A building that houses crypts for burial. A community form of this building is for many families, and a private one is generally sold for use by a single family:

mausoleum

A must behavior for all members of society that is not enforceable by law but will be enforced by other members of society (as with shunning)?

mores

An adjustment process that involves grief or sorrow over a period of time and helps in the reorganization of the life of an individual following a loss or death of someone loved:

mourning

If a family buys a casket from Funeral Home A and intends to use it at Funeral Home B, the way Funeral Home B may legally recover some profit is:

nonexistent, there is no way to recover that lost revenue

A casket designed to display the deceased from head to foot is a

perfection full couch casket

The set of values, ideas and opinions of an individual or group is known as:

philosophy

The highness or lowness of the voice is known as:

pitch