NBE - Funeral Directing - Arts Exam
Non-directive counseling
"Client centered" or "person centered" counseling to guide the counselee towards identifying and solving his/her own problems.
Federal Unemployment Tax Act/F.U.T.A
A federal act imposed upon each employer for financing the administration cost of the federal and state unemployment compensation program.
Federal Insurance Contributions Act/F.I.C.A
A federal act that requires most employers and employees to pay taxes to support of the social security system.
Quasi contract
A fictional contract imposed on the parties by a court in the interests of fairness and justice; usually imposed to avoid the unjust enrichment of one party at the expense of another.
Bronze marker
A flat marker cast out of bronze. These are either mounted to a granite or cement base that serves as a foundation.
Crushed interior
A form of casket interior created by placing the lining material on a metal form, weights added, the material steamed, and then attached to a suitable upholstery (backing material).
Self-insurance
A form of risk management whereby a part of the firm's earnings is earmarked as a contingency fund for possible future losses, specifically for individual loss categories such as property, medical, or worker's compensation.
Petty Cash Voucher
A form used to reflect payments from the petty cash fund.
Purchase requisition
A form used to request the responsible person or department to purchase merchandise or other property.
Humanist funeral
A funeral rite that is in essence devoid of religious connotation.
Humanistic funeral rite
A funeral rite that is in essence devoid of religious connotation.
Metal Case/Ziegler case
A gasket-sealed container which can be used as an insert into a casket or a separate shipping container.
Tomb
A general term designating those places suitable for the reception of a dead human body.
Bequest/legacy
A gift of personal property by will.
Devise
A gift of real estate; the act/process of transferring ownership of real property.
Administrative agency
A governmental body created by legislation empowered to regulate an industry and issue rules and regulations.
Concrete liner/sectional
A grave liner consisting of six or eight slabs of unfinished concrete placed around the casket.
Chosen family
A group of individuals who deliberately choose one another to play significant roles in each other's lives.
Tachrichim
A hand-sewn white linen shroud in which the deceased members of the Jewish faith are dressed.
Stamped hardware
A hardware production method of lesser expense whereby the casket hardware sections are pressed out on a hydraulic press.
Doeskin/moleskin
A heavy durable cotton fabric with a short (1/8th inch or less), thick, velvety nap on one side; woven cloth with a suede-like appearance with a nap of less than 1/8th inch.
Halogen
A high intensity light source that produces a clean bright white like approximating natural daylight.
Crisis
A highly emotional temporary state in which an individual's feelings of anxiety, grief, confusion or pain impair his or her ability to act.
Extended (joint) family
A household or family unit consisting of father and mother, all their children (except married daughters), their son's wives and children (except married daughters).
Nuclear family
A household or family unit consisting of one man and one woman married to each other and their children, if any.
Nuisance
A landowner's use of property which interferes with the public or another landowner's use of his property.
Statute
A law enacted by a federal or state legislative body.
Statute of limitations
A law that restricts the period of time within which an action may be brought to court.
Death certificate
A legal document containing vital statistics, disposition, and final medical information pertaining to cause of death.
Burial transit permit/disposition permit
A legal document, issued by a government agency, authorizing transportation and/or disposition of a dead human body.
Corporations
A legal entity, or being, owned by individual stockholders, each of whom has limited liability for the firm's debts.
Civil union
A legal relationship between two people of the same sex.
Effigy
A life-sized, waxen recreation of the deceased; often used at state funerals because the body of the deceased should be present for the funeral, but could not be preserved for that length of time.
Tailored interior
A lightly drawn form of casket interior style.
Disenfranchised grief
A loss that society believes does not deserve mourning. It is not openly acknowledged, socially sanctioned, or publicly shared.
Copper
A malleable, ductile, metallic element having a characteristic reddish brown color.
Planning
A management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.
Evaluating (Controlling)
A management function which compares organizational and individual performance with predetermined standards or expected results.
Burial at sea
A means of final disposition of remains that is performed on United States Naval vessels.
Duress
A means of removing one's free will, obtaining consent by means of a threat to do harm to the person, his family, his property, or his earning power.
Assignment
A means whereby one party in a contract conveys rights to another person, who is not a party to the original contract.
Accounts receivable turnover
A measure of how many times per year receivables are collected.
Gauge
A measurement of thickness of metals; the number of sheets of metal necessary to equal approximately one inch of thickness.
Steel
A metal alloy consisting mainly of iron and carbon; used in caskets; it is low in carbon which keeps it soft and malleable; commercial steel contains carbon in an amount up to 1.7% as an essential alloy constituent.
Bronze
A metal alloy consisting of 90% copper with tin and sometimes zinc comprising the other 10%.
Stainless steel
A metal alloy of steel, chromium, and sometimes nickel which is used in casket construction; noted for its ability to resist rust.
Straight line depreciation
A method in which the depreciable cost basis (original cost basis - salvage value) of an asset is apportioned equally over its estimated useful life expressed in terms of months or years.
Double seal
A method of closure that utilizes the principle of the air seal in conjunction with an epoxy material at the junction of the dome and the base of the vault
Banker's method/360 day method
A method of computing interest based on the assumption that there are 360 days in a year.
Per capita
A method of dividing an estate by which an equal share is given to each of a number of persons, all of whom stand in equal degree to the decedent.
Unit pricing
A method of price quotation in which one price includes both service and casket.
Functional pricing
A method of price quotation in which the charges are broken down into several major component parts such as professional services, facilities, automobile and merchandise.
Bi-unit pricing
A method of price quotation showing separately the price of the service to be rendered and the price of the casket
Itemization
A method of pricing by which each unit of service and merchandise is priced separately.
Air seal
A method of sealing a vault that utilizes the air pressure created by placing the dome of the vault onto the base of the vault.
Facilitative apprehension
A moderate level of anxiety about speaking before an audience that helps improve the speaker's performance.
Body ledge/top body molding
A molding along the uppermost edge of the body panels.
Top body molding
A molding along the uppermost edge of the body panels.
Cenotaph
A monument erected to the memory of the dead, with the dead human body not present.
Swing bar
A moveable casket handle with a hinged arm. It can be full length, individual, or single.
Trademark
A name, symbol, or characteristic that identifies a product officially registered and legally restricted to the use of the owner or manufacturer.
American monument association
A national association representing the major granite and marble memorial manufacturers and quarries throughout the United States.
Formaldehyde action level in parts per million
0.5-0.75 ppm
William Wordon's Four Tasks of Mourning
1. Accept the reality of loss 2. Experience the pain of grief and to express emotions associated with it. 3. Adjust to the environment in which the deceased is missing. 4. To withdraw emotional energy and reinvest it in another relationship.
Accidental disasters
1. Air crash 2. Chemical 3. Fire 4. Train crash 5. Boat crash 6. Car crash 7. Downing 8. Product re-call
Barriers to effective communication
1. Asking too many questions. 2. Domination of the interaction. 3. Inappropriate self-disclosure. 4. Offering platitudes or false reassurances. 5. discouraging the expression of emotions. 6. Emotional distancing.
Kubler-Ross stages of passing
1. Denial - Defense mechanism of refusal to see things as they are. 2. Anger - Blame directed at another person. 3. Bargaining - Attempting to make deals with God. 4. Depression - Overwhelming feelings of hopelessness. 5. Acceptance - Knowing the impending death is real
Characteristics of stress and burnout
1. Exhaustion and loss of energy 2. Irritability and impatience 3. Cynicism and detachment 4. Physical complaints and depression 5. Disorientation and confusion 6. Omnipotence and feeling indispenable 7. Minimization and denial of feelings
Counseling
A non-judgmental short-term helping process where one individual (the counselor) helps another individual or group (counselee or clients) understand and deal with issues or problems in their daily life.
DOT Hazard Classifications
1. Explosives - Division 1.1 Explosives which have a mass explosion hazard - Division 1.2 Explosives which have a projection hazard but not a mass explosion hazard - Division 1.3 Explosives which have a fire hazard and either a minor blast hazard or a minor projection hazard or both, but not a mass explosion hazard - Division 1.4 Explosives which present no significant blast hazard - Division 1.5 Very insensitive explosives with a mass explosion hazard - Division 1.6 Extremely insensitive articles which do not have a mass explosion hazard 2. Gasses - Division 2.1 Flammable gases - Division 2.2 Non-flammable, non-toxic* gases - Division 2.3 Toxic* gases 3. Flammable liquids 4. Flammable solids - Division 4.1 Flammable solids, self-reactive substances and solid desensitized explosives - Division 4.2 Substances liable to spontaneous combustion - Division 4.3 Substances which in contact with water emit flammable gases 5. Oxidizing substances and organic peroxides - Division 5.1 Oxidizing substances - Division 5.2 Organic peroxides 6. Toxic and infectious substances - Division 6.1 Toxic* substances - Division 6.2 Infectious substances 7. Radioactive materials 8. Corrosive substances 9. Miscellaneous dangerous goods/hazardous materials and articles.
Natural disasters
1. Floods 2. Earthquakes 3. Hurricanes 4. Tornadoes 5. Volcanic eruption 6. Famine 7. Drought 8. Fire
Man-made disasters
1. Homicide 2. Suicide 3. Chemical dumping 4. Product tampering 5. Arson 6. Cults 7. Terrorism 8. Kidnapping 9. Industrial sabotage
Alternative container
A non-metal receptacle or enclosure, without ornamentation or a fixed interior lining, designed for the encasement of human remains and made of cardboard, pressed wood, composition material, or pouches of canvas or other material (FTC Definition).
Stationary bar
A non-moveable casket handle. It can be full length, individual, or single.
Polychronic
A nonverbal means of communication that emphasizes flexibility in beginning and completing tasks.
Monochronic
A nonverbal means of communication that emphasizes punctuality in beginning and completing a task.
Obituary
A notice of someone's death, such as in a newspaper, usually with a brief summary of that person's life.
Soldiers and sailors will
A nuncupative will, informal in nature, in which a soldier in the field or sailor at sea may dispose of personal property only.
Viewing for identification
1. Identification should be performed by the next of kin or their designated-in-writing representative (relative, clergy, best friend). 2. If identification is done by photograph, the funeral home should take the photograph after obtaining written permission to do so. 3. Identification should take place at the funeral home in an appropriate room, such as a small chapel or slumber room. 4. During the arrangement conference, families should be informed that identification viewing is not the same as formal viewing and that it is a very time-limited act. 5. Whenever possible, identification should take place with the deceased in the casket or container to be used for cremation, burial, entombment, or shipment. 6. Prepare the person who will be making the identification before it occurs. 7. Prepare a letterhead stating the name of the deceased, date of death, name and relationship of the person who has the right of disposition. 8. After identification has been performed, invite the person who made the identification to sit in your office and answer any questions that may arise. 9. Some funeral homes present a flower or small token to the person making the identification.
DMORT members
1. Medical examiners 2. Coroners 3. Pathologists 4. Anthropologists 5. Medical records and fingerprint experts 6. Forensic Odonatologist 7. Dental assistants 8. X-ray technicians 9. Funeral directors 10. Mental health consultants for the team members 11. Security officers 12. Administrative assistants 13. Supply specialists 14. Computer analysis
First call information to be obtained
1. Name of the deceased 2. Location of the deceased 3. Name, telephone number, relationship, and authority of the person calling. 4. Name and phone number of the next of kin 5. Will the body be embalmed? 6. What are the transportation arrangements for the deceased if it is in another city? 7. Are services being held at both locations?
Which of the following two functions concerning the transportation of Regulated Medical Waste requires DOT training?
1. Packages for transport 2. Signing shipping papers
Maslow's Hierarchy of Needs
1. Physiological - Includes the need for air, water, food, and sex. 2. Safety - Includes the need for safety, order, and freedom from fear or threat. 3. Love/belonging - Includes the need for love, affection, feelings of belonging, and human contact. 4. Esteem - Includes the need for self-respect, self-esteem, achievement, and respect from others. 5. Self-actualization - Includes the need to grow, to feel fulfilled, to realize one's potential.
Grief responses after a suicide
1. Shock 2. Bewilderment 3. Denial 4. Guilt 5. Powerlessness 6. Obsessive review 7. Blame 8. Shame 9. Anger 10. Fear
Purposes of the death certificate
1. Shows cause of death for medical research. 2. Legal permanent record of the death. 3. Permanent statistical record of the death. 4. Certified copies are used to settle the estate/insurance claims/legal affairs.
Goals of grief counseling
1. To actualize the loss 2. To help counselee deal with both the expressed and latent effects of loss. 3. To help the counselee overcome various impediments to readjustments after a loss. 4. To encourage the counselee to make healthy emotional withdrawal from the deceased and to feel comfortable reinvesting that emotion in another relationship.
How many hazard classifications are used by the DOT?
10
Number of caskets and space per casket
12 is the minimum, 30 is the maximum number with 40-60 sqft allotted per casket.
Short term exposure limit (STEL) in parts per million
2 ppm
2/10, n/30
2% discount if paid within 10 days, otherwise net amount due within 30 days
Volume for a cremation containers
200 cubic inches (single adult) 400 cubic inches (companion)
Regulated Medical Waste falls into which DOT hazard class?
6.2
A death that occurs on the job, must be reported to OSHA by the employer within
8 hours
Time Weighted Average for formaldehyde monitoring is based on:
8 hours
A hazmat employer must receive the required US DOT training within how many days of hire or assignment to DOT hazmat functions?
90 days
Bench memorial
A bench made out of granite. They typically consist of a top piece supported by two standards. These can serve as enduring memorials dedicating a park or other suitable location. They can also be used as cemetery memorials. Permission is needed by the cemetery before a bench memorial may be installed.
Board of directors
A body of persons elected by the stockholders to define and establish corporate policy
General journal
A book of original entry in which business transactions are recorded in chronological order.
Mausoleum
A building containing crypts or vaults for entombment.
Creditor
A business or individual to whom a debt is owed.
Sole proprietorship
A business owned by one person who is subject to claims of creditors.
Coffin
A case or receptacle for dead human remains which is anthropoidal in shape.
Urnside
A casket design in which the body panels display the shape of an urn.
Elliptic
A casket having ends in the shape of a half circle.
Single hinged panel
A casket in which the cap is in two pieces, the rim (ogee) and foot panel is one piece which is hinged to the top body molding and the head panel being the second piece which is hinged to the rim (ogee).
Perfection full couch
A casket in which the rim (ogee), crown, and pies are formed as one unit and which raises as one piece.
Perfection half couch
A casket in which the rim (ogee), crown, and pies are formed as one unit with a transverse cut in the cap, forming a two piece lid for the casket.
Copper deposit
A casket made from a core of copper metal to which copper ions are combined by an electrolytic process.
Priest casket
A casket opening style in which the cap or lid at the head end of the casket is completely removed from the casket for the purpose of viewing; the remains may be viewed from either side of the casket.
Slant marker
A cemetery marker that has a face that has an angle greater than 45 degrees but less than 90 degrees in relationship to the terrain.
Fetal death (stillbirth)
A certificate of fetal death shall be filed for any fetus weighing 350 grams or more, or if the weight is unknown, a fetus aged 20 weeks or more as calculated from the start date of the last normal menstrual period to the date of delivery.
Crypt
A chamber in a mausoleum, of sufficient size, generally used to contain the casketed remains of a deceased person.
Cashier's check
A check drawn on a bank's own funds and signed by a responsible bank official.
Death notice
A classified notice publicizing the death of a person and giving those details of the funeral service that the survivors wish to have published.
Coinsurance clause
A clause in an insurance policy under which the insured agrees to maintain insurance equal to some specified percentage of the property value or otherwise to assume a portion of any loss.
Shroud
A cloth or garment in which a dead person is wrapped or dressed for burial.
Semi-tailored interior
A combination of a tailored interior with one or more other styles of interior, for effect.
Natron
A combination of salts found in dry lake beds of the desert and used by early Egyptians in preparation of bodies. Deceased covered in the product (sodium chloride, sodium carbonate, sodium sulfate, and potassium nitrate) were dehydrated thus preventing decay.
Universal life insurance
A combination of whole life insurance and term life insurance.
Epitaph
A commemorative inscription on a tomb or mortuary monument about the person buried at that site.
Acquisition
A company that is inherited or bought.
Thematic
A complete sentence describing the central idea of a speech, usually found in the first paragraph.
Foot panel
A component part of the casket interior which is inside the foot portion of the cap.
Roll
A component part of the casket interior which lines the rim (ogee) and surrounds the cap panel.
Polymer
A compound, similar to the appearance of plastic, that has a high molecular weight creating an extremely durable substance.
In balance
A condition in which the total of debits and credits are equal in an account.
Credit balance
A condition that occurs when the total of the credits in an account is larger than the total of the debits in that account.
Debit balance
A condition that occurs when the total of the debits in an account is larger than the total of the credits in that account.
Suppression
A conscious postponement of addressing anxieties and concerns.
Corrugated container
A container used to hold a dead human body which is constructed out of a type of cardboard, which is made with a series of alternate folds and ridges.
Allowance of bad debts/doubtful accounts
A contra asset account utilized to accumulate totals against account receivable.
Unilateral contract
A contract formed when an act is done in consideration for a promise.
Special performance
A contract remedy by which the court requires the breaching party to perform the contract.
Bilateral contract
A contract which consists of mutual promises to perform some future acts.
Revocable contract
A contract which may be terminated by the purchaser at any time prior to the death with a refund of the monies paid on the contract as prescribed by state law.
Book value/undepreciated cost
A cost of a fixed asset - accumulated depreciation
Cadaver
A dead human body intended solely for scientific study and dissection.
Precedent
A decision made by a higher court such as a circuit court of appeals or the Supreme Court that is binding on all other federal courts.
Foreign corporation
A designation that applies when a corporation operates in any state other than where it is chartered.
Close (closely held) corporation
A designation which applies to a corporation in which outstanding share of stock and managerial control are held by a limited number of people (often members of the same family).
Ambiguous
A disconfirming response with more than one meaning, leaving the other party unsure of the responder's position.
Quartile
A division of the total into four segments, each one representing one-fourth of the total.
Job description
A document that lists the major responsibilities and tasks of the job.
Hesped
A eulogy or true evaluation of the deceased's life that is a part of a Jewish funeral service.
Linen
A fabric made from flax; noted for its strength, coolness, and luster.
Velvet
A fabric of silk, cotton, and possibly rayon, with a nap typically found in higher quality caskets.
Satin
A fabric woven to create a smooth lustrous face and dull back.
General partnership
A partnership in which all owners share in operating the business and in assuming liability for the business's debts.
Limited partnership
A partnership where there are general partners and partners who have a limited interest in the profits, and their liability is limited to the amount of their capital.
Injunction
A permanent judicial order or decree forbidding the performance of a certain act.
Bearer
A person in possession of an instrument.
Creditor beneficiary
A person who is not a party to a contract to whom the promisor of a contract owes an obligation or duty.
Depositor
A person who keeps money in a bank account.
Clinical death
A phase of somatic death lasting from 5-6 minutes during which life may be restored.
Memorial
A physical object that is designed for the purpose of remembering.
Synagogue
A place of religious worship in the Jewish faith; may also be referred to as Temple.
Euphemism
A pleasant term substituted for a more direct, less pleasant term.
Tallith
A prayer shawl worn by men during the morning prayer service in the Jewish faith.
Self-fulfilling prophecy
A prediction or expectation of an event that makes the outcome more likely to occur than would otherwise have been the case.
Fixed multiple
A price determination method whereby the casket cost is multiplied by a constant factor.
Graduated recovery
A pricing method where the mark-up varies.
Declining price structure
A pricing method where there is an inverse relationship between the markup and the price of the casket. Higher priced caskets given a lower markup.
Package pricing
A pricing method which groups together selected services and/or merchandise.
Grief work
A process occurring with losses aimed at loosening the attachment to that which has been lost for appropriate reinvestment
Griefwork
A process occurring with losses aimed at loosening the attachment to that which has been lost for appropriate reinvestment.
Mohammad/Muhammad
A prophet of the Islamic religion born 571 C.E.; considered by Muslims to be God's messenger but is not worshiped or considered to be divine.
Abatement
A proportional reduction of a legacy under a will when assets out of which such legacy are payable are not sufficient to pay it in full.
Delayed grief
A reaction that does not occur in a normal time frame but occurs at a later time.
Chronic grief
A reaction that is prolonged, excessive in duration, and never comes to a satisfactory conclusion.
Niche
A recess or space in a columbarium used for the permanent placing of cremated remains.
Income statement comparative forms
A record of the income statement data for two or more comparable periods of the same form so that the information can be readily compared.
Fiduciary
A relationship of trust and confidence, such as that which exists between partners in a partnership.
Cantor
A religious singer who assists the clergy; assists the Rabbi in the Jewish faith; assists the Priest in the Eastern Orthodox faith.
Casket liner
A removable metal unit that is placed inside a wooden casket shell to provide protective qualities.
Chadwick's report
A report published in 1843 on unsanitary conditions in London created by intramural burials and the high cost of funerals; recommended use of a death certificate.
Casket
A rigid container that is designed for the encasement of human remains; is usually constructed of wood, metal or like material and ornamented and lined with fabric, and which may or may not be combustible.
Panchida
A rubric for the Eastern Orthodox funeral service.
Visitation/wake/calling hours
A scheduled time when the deceased is present for viewing in a casket so that family and friends may come together in an environment of mutual support to pay their last respects to the deceased.
Threaded fastener
A screw type fastener.
Humanistic service
A service devoid of religion.
Memorial service
A service without the body present usually held days or weeks after the disposition.
Grief syndrome
A set of symptoms associated with loss.
Trenching
A shallow trench dug in the soil and filled with the cremains.
Bail handle
A single handle in which the lug, arm, and bar are combined into one unit.
T account
A skeleton form of an account used for instructional purposes.
Kneeler/prayer rail/prie dieu
A small bench placed in front of the casket or urn to allow a person to kneel for prayer.
Flush marker
A small headstone which is set with its top even with the surrounding terrain.
Bevel top marker
A small headstone, set above ground, with a slightly slanting top.
Marker
A small headstone, usually of one piece, used to identify individual graves.
Taboos
A social prohibition of certain actions.
Elegy
A song or poem expressing sorrow or lamentation for the dead.
Credit memorandum
A source document that grants credit to a buyer for purchase return or purchase allowance. Items the bank add to the account balance.
Funeral trolley car
A specially designed train car run on a city's trolley line to transport casket & mourners to cemeteries on the outskirts of the city.
Grief Couseling
A specialty in general counseling with the goal of helping the individual grieve and address personal losses in a healthy manner.
Impromptu
A speech given without preparation.
Extemporaneous speech
A speech planned in advance but presented in a direct, conversational manner.
Hammertone finish
A sprayed finish that has the appearance of small indentations in the metal (as if struck by a ballpeen hammer); the 'indentations' are in the paint and appear as the paint dries, usually found on inexpensive caskets.
Statue of frauds
A statute originally enacted by English Parliament, and now enacted in some form in all the American states, listing certain types of contracts which could only be enforced if in written form.
Flexible stretcher
A stretcher that is primarily used to move patient through confined spaces.
Fold/gimp
A strip of metal, plastic, or cloth that is attached to the inside of the panel, covering the area at which point the roll (cove) is anchored.
Gimp (fold)
A strip of metal, plastic, or cloth that is attached to the inside of the panel, covering the area at which point the roll (cove) is anchored.
Columbarium
A structure, room, or space in a mausoleum or other building containing niches or recesses used to hold cremated remains.
Monument
A structure, usually of stone or metal, erected to commemorate the life, deeds, or career of a deceased person; from the Latin word meaning to remind.
Insulated listening
A style in which the receiver ignores undesirable information.
Ambushing
A style in which the receiver listens carefully in order to gather information to use in an attack on the speaker.
Tufted interior
A style of casket interior created by placing a padding material between a lining material and a backing material, with subsequent stitches taken, forming small raised puffs.
Shirred interior
A style of casket interior in which the material is drawn or gathered in parallel fashion in a multiple needle head sewing process.
Lot
A subdivision in a cemetery which consists of several graves or interment spaces.
Section
A subdivision of a cemetery containing several blocks.
Block
A subdivision of a cemetery containing several lots.
Deacon
A subordinate officer in a Christian church.
Alloy
A substance composed of two or more metals.
Rabbi
A teacher or ordained leader in the Jewish faith.
Book of dates
A term used in the Buddhist faith to describe a calendar that is used to determine an accurate time for casketing the body.
Crepe
A thin crinkled cloth of silk, rayon, cotton, or wool.
Donee beneficiary
A third party beneficiary to whom no legal duty is owed and performance is a gift.
Combination case
A transfer container consisting of a particle board box with a cardboard tray and cover to satisfy air shipping regulations.
Combination case/"combo" unit
A transfer container consisting of a particle board box with a cardboard tray and cover to satisfy air shipping regulations.
Air tray
A transfer container consisting of a wooden tray with a cardboard covering for the casket.
Broadcloth
A twilled, napped, woolen or worsted fabric with a smooth lustrous face and dense texture; a fabric usually made of cotton, silk, or rayon woven in a plain or rib weave with a soft semi-gloss finish.
Malpractice insurance
A type of liability insurance that protects against financial loss arising from suits for negligence in providing professional services.
Specialty head panel
A unique design is created in the head panel.
Church truck
A wheeled collapsible support for the casket, used in the funeral home, church, or home.
Cot
A wheeled stretcher for hospital, mortuary, or ambulance service. Typically called a one-man cot.
Holographic will
A will written entirely by the testator with his own hand.
Post/closing trial balance
A work paper prepared for all temporary owner's equity account have been closed and all permanent accounts have been balanced and ruled, proving equality of the debits and credits.
Trial balance
A work paper proving the equality of the debit and credit balances in the ledger.
Plush
A woven cloth with a nap exceeding 1/8th inch.
Commercial paper/negotiable instrument
A writing drawn in a special form which can be transferred from person to person as a substitute for money or as an instrument of credit.
Springing power of attorney
A written instrument authorizing one person to act as an agent for another effective only upon a certain event occurring.
Notes receivable
A written promise of a customer to pay the business a sum of money at a future date.
Mortgage payable/a long-term liability
A written promise that pledges real property as security for payment of a debt.
Notes payable
A written promise to pay a creditor a certain amount in the future.
Petition/Complaint
A written request initiating a civil suit.
Bad debts expense/uncollectible expense/loss from uncollectible accounts
Accounts receivable that are uncollectible.
Temporary owner's equity accounts
Accounts utilized to accumulate income, expenses, and owner's withdrawals for one accounting period only.
Nuisance in fact
Acts, occupations or structures which are not nuisances per se, but may become nuisances by reason of the location or manner in which it is operated.
Nuisance per se
Acts, occupations or structures which are nuisances at all times and under all circumstances; it may be prejudicial to public morals, dangerous to life, or injurious to public rights.
Children and death: 13-18 Adolescence
Adolescents understand the meaning of death much like adults realizing that it is irreversible and that it happens to everyone. Problems such as frustration, anxiety, and confusion of normal puberty may intensify their grief.
Children and death: Birth - 2 years of age
After 6months until around 2 years, infants begin to experience normal grief reactions by manifesting despair and sadness and may eventually detach from everyone.
Consensus
Agreement between group members about a decision.
Hermetically sealed
Airtight; impervious to external influence; completely sealed by fusion or soldering.
Praeco
Aka crier, a special funeral functionary in ancient Rome who summoned participants to a public funeral.
Chart of accounts
Al list of all account titles and account numbers assigned to them.
Personal property
All property not classified as real property.
Rim (ogee)
An "S" shaped molding that is a component part of the casket cap.
Complicated grief
An abnormal grief response that is more intense than normal grief, yet different than clinical depression.
Contra account
An account designed to accumulate totals to offset a related account.
Compound journal entry
An accounting entry that involves more than two accounts.
Cash basis accounting
An accounting practice in which revenue is not recognized in the accounting records until received and in which expenses are not recognized until paid.
Euthanasia/right to die
An act or practice of allowing or causing the death of persons suffering from a life-limiting condition.
Euthanasia
An act or practice of allowing the death of a person suffering from a life-limiting condition. Also known as "mercy killing" or voluntary active euthanasia.
Moral turpitude
An act showing inherent baseness or vileness of principle or action; shameful wickedness; depravity.
Replevin
An action to recover possession of wrongfully withheld personal property.
Codicil
An addition or amendment of a last will and testament executed with the same formality as the will.
Implied authority
An agent's authority to do things not specifically authorized in order to carry out express authority.
Guaranteed contract
An agreement where the funeral home promises that the services and merchandise will be provided at the time of need for a sum not exceeding the original amount of the contract plus any accruals, regardless of the current prices associated with providing the services and merchandise at the time of the funeral.
Prudent investment
An approach followed for managing an investment portfolio in a legally acceptable manner.
Cemetery
An area of ground set aside and dedicated for the final disposition of dead human bodies.
Compensatory damages
An award paid to the injured party to cover the exact amount of their loss, but no more.
Punitive damages
An award to the plaintiff in order to punish the defendant, not to compensate the plaintiff.
Grief
An emotion or set of emotions due to loss.
Solvent estate
An estate in which the assets exceed the liabilities.
Grave
An excavation in the earth as a place for interment.
Monsignor
An honorary title conferred upon a Priest.
Business interruption insurance
An insurance that protects companies during the period necessary to restore property damaged by an insured peril. Coverage pays for lost income and other expenses related to recovery.
Goodwill
An intangible asset such as the name of a funeral home; also an intangible asset which enables business to earn a profit in excess of the normal rate of profit earned by other businesses of the same kind.
Debilitative apprehension
An intense level of anxiety about speaking before an audience, resulting in poor performance.
Involuntary Euthanasia
An intervention intended to kill a person who is incapable of making a request to die: 1. Infant 2. Young child 3. Mentally incompetent patient 4. Someone or impaired consciousness who is unable to voice their own opinion.
Disaster
An occurrence of a severity and magnitude that normally results in death, injuries, property damage, and cannot be managed through the routine procedures and resources of the government.
Corner
An optional part of the hardware that is attached to the four corners of the body panel.
C Corporation
An ordinary corporation, taxed by the federal government as a separate legal entity.
International order of the Golden Rule (OGR)
An organization of independent, family-owned funeral homes established in 1928, whose mission is to build and support member interaction, information exchange and professional business development through a wide range of programs, services and resources; membership limited to one funeral home per community.
Balanced line
An out of date term used to describe having the correct number of caskets in each pricing quartile. The number of caskets displayed in each quartile is determined by the individual funeral home's pricing system.
Transfer container
An outer enclosure utilized for the protection of casketed remains during transportation.
Grave/concrete liner
An outer enclosure which offers protection from the earth load but without protection from the elements.
Accounts receivable
An unwritten promise by a customer to pay, at a later date, for goods sold or services rendered.
Accounts payable
An unwritten promise to pay a supplier for assets purchased or services received.
Accounts payable
An unwritten promise to pay creditors for property, such as merchandise, supplies, or equipment, purchased on credit, or for services received on credit.
Circle of necessity
Ancient Egyptian belief that the soul of the deceased would make a 3000 year journey and return to the body. Once reunited the whole man would live with the gods. This belief created the need for embalming.
Marketing
Any activity a funeral home engages in to create public awareness, generate new business, or retain present business.
Common Carrier
Any carrier required by law to convey passengers or freight without refusal if the approved fare or charge is paid (airline, train, etc.)
Stressor
Any event capable for producing stress.
Mitigation
Any event, person, or object that lessens the degree of pain in grief.
Cash advance item
Any item of service or merchandise described to a purchaser as an "accommodation", "cash disbursement" .
Softwood
Any light, easily cut wood; cone bearing or coniferous.
Ferrous metal
Any metal formed from iron (steel or stainless steel).
Non-ferrous metal
Any metal which is not formed from iron.
Combination unit
Any product consisting of a unit or a series of units which are designed or intended to be used together as both a casket and as a permanent burial receptacle
Gravity injector
Apparatus used to inject arterial fluid during the vascular (arterial) phase of the embalming process; relies on gravity to create the pressure required to deliver the fluid (.43 pounds of pressure per one foot of elevation).
VA Form 40-1330
Application for Standard Government Headstone or Marker.
VA Form 21-2008
Application for United States Flag for Burial Purposes.
VA Form 21-530
Application for burial benefits
Warmth
Approachability and willingness to be open, considerate, and friendly with clients.
Accounting equation
Assets = Liabilities + Owner's Equity
Tangible assets
Assets that can be appraised by value or seen or touched.
Employee exposure records must be maintained by the employer:
At least the duration of the employee's employment plus 30 years.
Active listening
Attentive listening that occurs when the listener focuses his or her complete attention on the speaker with observation of clues such as: 1. Eye contact 2. Posture 3. Facial expressions 4. Gestures 5. Being sensitive to tone, inflexion, speed, and intensity of what is being said.
Projection
Attribution of one's unacceptable thoughts, feelings, or behaviors to someone else.
Apparent authority
Authority an agent is believed by third parties to have because of the behavior of the principal.
Livery
Automotive equipment made available for hire.
Brushed finish
Bare metal is scratched with an abrasive material and then finished until a smooth high gloss is obtained.
Layers of the dead
Became an occupational specialty practiced by women in many larger US cities by the end of the 18th century; predecessor to the undertaker.
Average accounts receiveable
Beginning accounts receivable + Ending accounts receivable/2
Average inventory
Beginning inventory + Ending inventory/2
Folkways
Behaviors which are construed as somewhat less compulsive than mores of the same society, and do not call for a strong reaction from the society if violated.
Integrity
Being of sound moral principles, upright, and honest.
Bloodletting
Belief or practice of draining a quantity of blood to cure illness or disease.
Values
Beliefs that are held in high esteem.
Interstate
Between two or more states.
Anger
Blame directed toward another person.
Shame
Blame that is perceived to be directed toward one's self by others.
Repression
Blocking of threatening material from consciousness.
Summarizing
Bringing together the different aspects of your counseling session into a succinct review of what has occurred.
Wrought bronze
Bronze metal rolled into sheets.
Kafan
Burial garments utilized by Muslims.
Rescission
Canceling, annulling, avoiding.
Fiberboard
Cardboard.
Quick assets
Cash Marketable securities Accounts and not receivable
CBD
Cash before delivery
Current assets
Cash of other assets that will be converted into cash or consumed within one year.
COD
Cash on delivery
CWO
Cash with order
Style "E" state coffin
Casket designed for President Ulysses S. Grant by Stein Coffin Co. in 1885 which helped elevate acceptance of cloth-covered caskets.
State casket (vertical side square)
Casket in which the body panels are at a 90 degree angle to the bottom and the corners form 90 degree angles.
Full couch
Casket is fully opened at the head and foot.
Social stratification
Categorization of people by money, prestige and power; a ranking of social status (position) in groups such as upper, middle and lower class.
Purgatorial doctrine
Catholic belief that those whose souls are not perfectly cleansed undergo a process of cleansing before they can enter heaven.
Temple ordinances
Ceremonial instructions of the Mormon Church, given only within a Temple to worthy members of the sect.
Apostille
Certification/legalization of a document for international use (under terms of the 1961 Hague Convention).
Arraignment
Charging a person with a crime and asking for that person's plea.
Reconstituted family
Children from different marriages becoming one family after their divorced parents marry each other.
Children and death: 9-12 Pre-Adolescence
Children in this age group have the cognitive understanding to comprehend death as final and inevitable. They may not talk about what is bothering them. This build up may manifest in behavioral problems, lack of concentration, and a drop in grades. Expression of feelings is encouraged.
Memorialized in art
Combination of cremains with paint to create pictures, with glass to form sculptures, and each year there seems to be some new form of art available.
Cultural universal
Common traits or patterns found in all cultures.
Interpersonal communication
Communication in which the two parties involved consider one another as individuals.
Intrapersonal communication
Communication with oneself.
Bridge/header/cap filler
Component part of cap/lid that is constructed into caskets that display a cut top; provides strength/rigidity at the point of the transverse cut.
Body panels
Composes the sides and ends of the casket shell.
Ratification
Conforming an act which was executed without authority or an act which was voidable.
Ethical/moral
Conforming to accepted standards of conduct.
Blended family
Consists of a biological parent, a stepparent, and the children of one or both parents.
Irrevocable contract
Contract for future funeral services which cannot be terminated or canceled prior to the death of the beneficiary.
Wrought copper
Copper metal rolled into sheets.
Wood by-products
Corrugated fiberboard is a cardboard often used to construct lightweight, inexpensive caskets. Sometimes caskets made of this material are marketed as alternative containers or caskets for direct dispositions.
Informational counseling
Counseling in which a counselor shares a body of special information with a counselee.
Supportive counseling
Counseling in which clarification of issues is established by questioning, probing, validating concerns, and responses, can bring peace and understanding.
Situational counseling
Counseling related to specific situations in life that may create crises and produce human pain, suffering, and significant feelings that are produced by the crisis.
Directive counseling
Counselor takes an active speaking role, asking questions, suggesting courses of action.
Automobile insurance
Covers motor vehicles, including automobiles, trucks, and motorcycles, the injuries to the driver and passengers.
Wood veneer
Created by gluing a thin layer of wood of superior or excellent grain to an inferior wood.
Subchapter s corporation
Creation of the tax codes in which shareholders elect to be taxed as a partnership (no double taxation) without losing corporation status.
Made into jewelry
Cremains processed under heat and pressure until the component carbon is turned into a man-made diamond which can be fashioned into jewelry.
Current ratio
Current assets/current liabilities
Agrarian
Dealing with agriculture, farm based. The locale of the extended (joint) family system.
Cardiac death
Death in which the heart has stopped functioning.
Current liabilities
Debts of a business that are generally paid within a year.
Opacity
Degree to which light is reduced when viewed through a smoke plume. Visible emissions.
Apostille
Department of State authentication attached to a notarized and county-certified document for possible international use.
Deposits in transit
Deposits that have been made and added to depositor's checkbook, but which have not yet been listed on the bank statement.
Personalization
Designing funerals that reflect and celebrate the life of the deceased. Personalized funerals tell the story of the person's life through word, activities, symbols or all of these.
Royal doors
Doors in the center of the Iconostasis leading directly to the altar: only ordained clergy are to go through these doors; never cross on the solea in front of the Royal Doors.
Professional mourners
Due to fear that the dead might be jealous, the ancient Romans and Greeks hired persons (often women) to shriek, tear their hair and rend garments, etc. in order to insure adequate display of emotion.
Life signals
Due to the fear of pre-mature burial, many early American coffins were designed and patented with a method to alert the living if someone was buried alive.
Sarcophagus
Early Egyptians cut massive coffins from a single mass of stone to protect from grave robbers. Same term is applied today to massive copper & bronze caskets. Derivation of term is from Greek, sarco for flesh and phagus for eaters because when opened, bodies inside were found to be in a state of decay.
Animistic view
Early Roman view of the afterlife which emphasizes the soul as the vital principle. The soul at death hovered around the place of burial and required constant attention of the descendants to be happy. Neglect would bring evil upon them.
Anibus
Egyptian god of embalming said to be of human form with the head of a jackal.
Osiris
Egyptian god of the underworld and judge of the dead.
W-4 form
Employees' withholding allowance certificate.
EOM
End of month
Intangible personal property
Evidences of ownership of personal property such as stock of corporations, checks, and copyrights.
Tying arrangements
Exists when a seller requires the purchase of unwanted items/services in order to obtain the desired item/service.
Durable power of attorney
Exists when one person appoints an agent; agent status which will become or remain effective in the event the original party she should later become incapacitated.
Operating expenses/Overhead
Expenses incurred in the normal operation of a business.
Other expenses and income
Expenses incurred or income received that is not the direct result of regular trading activities of a business.
Interpreting
Explaining the significant events or developments that occur, usually taking the form of analysis and comparisons.
Reflecting
Expressing the essential feelings of a counselee back to them in fewer or fresh words.
Balance sheet common/size statements/percentage method
Expression of the major items in the balance sheet as a percentage of the total assets compared with previous fiscal periods.
Income statement common/size statements/percentage method
Expression of the major items in the income statement as a percentage of Net Sales compared to previous fiscal periods.
Principal
Face value of a promissory note upon which interest is computed. A party who appoints a second party to serve as an agent.
A Safety Data Sheet is not permitted for consumer products.
False
A chemical in a secondary container that has not been labeled with a workplace label will still be in compliance, provided the worker who labeled it will be the same worker to use the chemical the following workday.
False
A liquified gas is not an example of gases with pressure.
False
A master list of hazardous chemicals is not required, provided the workplace has Safety Data Sheets for every hazardous chemical in the workplace.
False
A workplace label must always contain the name, address, and telephone number of the chemical's manufacturer or supplier.
False
All workplaces shipping Hazardous Materials must have a written security plan.
False
Businesses that have employees who travel for work at off-site locations are required to keep Safety Data Sheets in every vehicle.
False
Completing general Bloodborne Pathogens training will satisfy all OSHA BBP training requirements.
False
Drugs are always exempt from the requirements of the Hazard Communication Standard.
False
Hazardous waste may be placed in Regulated Medical Waste if it is placed in a sharps container.
False
Municipal solid waste may be mixed or commingles with Regulated Medical Waste.
False
Pathological waste and trace chemo waste are not considered to be Regulated Medical Waste.
False
Regulated Medical Waste (RMW) is considered a Hazardous Waste by EPA.
False
Safety Data Sheets must follow a uniform format consisting of 18 sections of information.
False
Sharps containers must be located no more than 50 feet from the immediate area where the sharp is used.
False
Shipping papers may be filled out in Spanish, if that is the principal language spoken in your particular workplace.
False
Stericycle will accept improperly packaged RMW, but extra charges will apply.
False
The only regulating agency that is concerned with Regulated Medical Waste is the Occupational Safety and Health Administration (OSHA)
False
The Hepatitis B vaccine must be available within 20 days of your first assignment and before you are placed in a position of possible exposure.
False; 10 days
Bloodborne Pathogens Training must be provided every 3 years.
False; Annually
Fortunately, a highly effective vaccine is available to prevent Hepatitis C.
False; There is only a vaccine that will prevent Hepititis B.
Launched into space
Families can launch a small portion (1-7 grams) of the cremated remains into space to either orbit the earth or be sent into deep space.
Joel Crandall
Father of restorative art.
Escheat
Forfeiture of a decedent's property to the state in the absence of heirs.
Passive Euthanasia
Forging or withdrawal of medical treatment that offers no hope or benefit to the total well-being of the patient with the intent of causing death.
Leagues of prayer
Formed in Middle Ages by lay persons to bury the dead and to pray for the souls of the faithful departed.
Gasketed channel
Found on cut top gasketed caskets; is an integral part of the foot panel header on gasketed caskets. The function is to hold the transverse gasket to seal the space between the head and foot caps.
Cognitive psychology
From the Latin, "to know;" the study of the origins and consequences of thoughts, memories, beliefs, perceptions, explanations, and other mental processes.
Inner panels
Functional or ornamental covering that usually covers the foot end of the casket in the full couch casket; may be located at both the head and foot of the full couch casket.
Pre-planned funeral arrangements
Funeral arrangements made in advance of need that do not include provisions for funding or prepayment.
Pre-funded funeral arrangements
Funeral arrangements made in advance of need that include provisions for funding or prepayment.
Obsequies
Funeral rites or burial ceremonies.
Temple clothing
Garments worn by endowed members of the Latter-day Saints at the Temple and for burial.
DOT training must cover which of the areas listed below?
General awareness & familiarization, function specific, safety, security.
Pseudolistening
Giving the appearance of listening.
Attending skills
Giving undivided attention by means of verbal and non-verbal behavior.
Attending/listening
Giving undivided attention by means of verbal and non-verbal behavior.
GHS stands for
Globally Harmonized System
Inventory/Merchandise
Goods purchased for sale at a profit.
Lawncrypt
Grave space where two or more persons may be buried in grave liners which have been stacked one on top of the other, with the first person who dies being buried in the deepest grave liner with subsequent burials on top.
Anomic grief
Grief where mourning customs are unclear due to an inappropriate death and the absence of prior bereavement experience.
Net earnings/net pay/take home pay
Gross pay - payroll deductions An employees take home pay.
Gross profit percentage
Gross profit/Net sales
Ward
Group of Latter-day Saints members sharing familial, linguistic, or cultural characteristics.
Employee training records must be kept by the employer
for 3 years.
The GHS system provides for
improved understanding and communication
Top seal
in burial vaults, a method of sealing that utilizes an epoxy compound in conjunction with a tongue-in-groove closure at the top of the vault.
Direct care services
Having a grief counselor on staff or retainer, sponsoring support groups, sponsoring grief related seminars or workshops, special ceremonies during holidays, or providing a visit to the family's home by a funeral home staff member.
Sincerity
Having a real interest in people and their problems.
Pope
Head of the Roman Catholic Church and the Bishop of Rome.
Libitinarius
Head undertaker in ancient Rome; the secular role model for today's funeral director; conducted his business at the temple of Libitina where death were also registered.
Aron
Hebrew meaning container; a casket made entirely of wood with no metal parts.
Chevrah Kadisha
Hebrew phrase meaning "Holy Society," a group of men or women from the synagogue who care for the dead; they may be referred to by laymen as the "C;" in the past, took care of all funeral arrangements and preparation for Jewish funerals.
Kriah
Hebrew term meaning rending or tearing; a symbol of grief; a tear in the upper corner of the garment or a tear on a symbolic ribbon which is worn by the survivors.
Grief Counseling
Helping people facilitate grief to a healthy completion of the tasks of grieving within a reasonable time frame.
Cortege
Historical term for funeral procession.
Respect
Holding a person in high regard.
Haptics
How touch effects the communication process.
Direct lighting
Illumination directly shining on an object.
Undue influence
Improper influence that is asserted by one dominant person over another, without the threat of harm.
Chronological
In accounting, to record in order of time.
Service of encasketing
In the Buddhist faith, a service performed as a part of casketing the body.
Reader
In the Church of Christ, Scientist, one authorized to read the lessons and scriptures.
Solea
In the Eastern Orthodox Church, the open area (sometimes raised) before the altar.
Icon
In the Eastern Orthodox faith, a holy picture; usually mosaic or painted on wood.
Trisagion
In the Eastern Orthodox faith, three short services or blessings that are part of the funeral rite.
Jinazah
In the Islam faith, the funeral or funeral prayer.
Imam
In the Islam faith, the leader of the local congregation.
Menorah
In the Jewish faith, a candelabrum with a central stem bearing seven candles; it is the oldest symbol in Judaism.
Mogen David (Star of David)
In the Jewish faith, a hexagram formed by the combination of two triangles. May be called the Jewish Star. It symbolizes a new hope for the Jewish people.
Yizkor
In the Jewish faith, a memorial service recited four times a year.
El Malei Rachamin
In the Jewish faith, a memorial service; literally "God full of compassion"; usually the last prayer of the funeral service; sometimes referred to as the Malei.
Kaddish
In the Jewish faith, a prayer recited for the deceased by the direct mourners (parents, siblings, spouse, and children) for the first time at the conclusion of interment service. It is subsequently recited by children for parents at every service for eleven months. All other categories of mourners have the obligation to say the prayer for 30 days.
Shivah
In the Jewish faith, a seven (7) day mourning period.
Shomer
In the Jewish faith, a watcher; one who sits with the body until burial.
Tehillim
In the Jewish faith, prayers said before the funeral by a group of friends and the shomer. These prayers come from the book of Psalms.
Yahrzeit
In the Jewish faith, the anniversary of the death.
Taharah
In the Jewish faith, the ceremony of washing the deceased before the burial; serves as a ritual purification or cleansing of the body and should be performed by the Chevra Kaddisha.
Levaya
In the Jewish faith, the funeral procession.
Kippah/Yamaka/Yarmulke
In the Jewish faith, the skull cap worn by the men at temple services and funeral services.
Cardinal
In the Roman Catholic faith, Bishops who have the right to participate in a Papal election.
Diocese
In the Roman Catholic faith, a geographical grouping of parishes under the jurisdiction of a Bishop.
Archbishop
In the Roman Catholic faith, the head of an archdiocese.
Information oriented services
Includes sending family grief oriented literature one or more times after the funeral. This can include cards, letters, brochures, books, newspapers, or a directory of local grief support groups or agencies.
Gross earning/Gross pay
Income before any deductions have been made.
Public relations
Inducing the public to have a positive feeling about a particular business.
General liability insurance
Insurance covering business liability to customers who might be injured on or off premises or from the product sold to them.
Buy-sell life insurance
Insurance on an owner of a business that will supply enough money for a partner to buy his share of the business on death.
Deductible clause
Insurance policy provision that makes the insurer liable only for losses in excess of the stated deductible.
Liability insurance
Insurance that covers business liability to customers or others who might be injured from the product sold to them.
Product liability insurance
Insurance that protects a firm against claims that its product caused bodily injury or property damage to the user.
Credit insurance
Insurance that protects non-retailing businesses from abnormal bad-debt losses.
Life insurance
Insurance that provides death benefits to the survivors of the insured.
Casualty insurance
Insurance that provides monetary benefits to a business that has experienced an unforeseen peril such as flood, fire, etc.
Hertzberg's Two-Factor Theory
Intrinsic factor - Motivators 1. Achievement 2. Recognition 3. The work itself 4. Responsibility 5. Advancement Extrinsic factor - Hygienes 1. Company policies 2. Supervision 3. Salary 4. Interpersonal relations with co-workers 5. Working condiditons
Brain death
Irreversible loss of brain function where there is no blood flow or oxygen being delivered to the brain.
Debit memorandum
Items the bank deducts from the account balance.
Canopic jars
Jars made of alabaster, limestone, basalt, clay and other materials used by the early Egyptians to store viscera of the deceased.
Real property
Land and everything permanently attached to land.
Fee simple estate
Largest and most complete right in property. The right to own forever.
Caveat emptor
Latin for "let the buyer beware." buyer's risk: the commercial principle that the buyer is responsible for making sure that goods bought are of reasonable quality, unless the seller is offering a guarantee of their quality.
Caveat venditor
Latin for "let the seller beware." The commercial principle that the seller is responsible for the product and discourages selling goods of unreasonable quality.
Funeralis
Latin for torchlight procession; word 'funeral' is derived from this.
Statutory law
Law created by legislative bodies in contrast to law generated by judicial opinions (case law) and administrative bodies.
Ordinance
Law enacted by a municipality.
Statutes
Laws enacted by state and federal legislatures.
Antitrust
Laws which seek to promote competition among businesses.
Bishop
Leader of multiple churches in a particular denomination; in the Roman Catholic faith, the head of a diocese; in the Latter-day Saints (Mormon) church, Bishop of the ward is leader of a single congregation.
A chemical in hazard category 4 represents which category of hazard?
Least hazardous in that hazard class.
Fixed liabilities/long term liabilities
Liabilities that are not due and payable within one year.
Stress
Life events that exert pressure or strain.
Endowment life insurance
Life insurance that allows the insured, rather than the beneficiary, to collect the face value of the policy upon maturity or to collect that value in annual payments.
Whole life insurance
Life insurance that gives lifetime protection to the insured person.
Term life insurance
Life insurance that has no cash value whenever the policy expires.
Key-person life insurance
Life insurance that protects a firm against losses due to the death of a key employee.
Necropolis
Literally means "city of the dead"; cemeteries located on the west bank of the Nile River, they included mortuary temples and residences of mortuary workers.
Divine Liturgy
Liturgical celebration of the Eucharist in Eastern Orthodox churches.
Masjid/Mosque
Local Islamic religious facility containing no icons, statutes, symbols, pews, chairs or musical instruments.
Laminates
Made by uniting superimposed layers of different materials.
Die/tablet
Main part of a monument, the upright portion above the base where the inscription is located.
Advertising
Making the public aware of services or a commodity that a business has for sale.
Egalitarian
Male and female have equal rights, duties, and governing power
Artificial veneer
Man made or artificial laminates, such as vinyl, may be adhered to a wood or wood by-product base material. Tend to be inexpensive and provide an alternative to traditional wood and metal caskets.
Designator
Master of ceremonies and director of the ancient Roman funeral procession.
Sholoshim
Meaning 30 in the Jewish faith; the 30-day mourning period.
Liquidity analysis
Measurement of the ability of the firm to meet its current obligations.
Age of accounts receivable
Measurement of the average time required to collect receivables. Calculation: 365 days/Accounts receivable turnover.
Age of accounts inventory
Measurement of the average time required to sell inventory. Calculation: 365 days/Inventory turnover
Gross casket profit (margin)
Measures profit of each casket to the funeral director/firm.
Mental anguish
Mental suffering resulting from grief, severe disappointment, indignation, wounded pride, shame, public humiliation, despair, etc., usually accompanied by physical injury or by an outrageous intentional or grossly negligent act.
MOM
Middle of month
Base molding
Molding along the lowermost edge of the body panels.
Cast bronze
Molten bronze poured into a mold and allowed to cool.
Cast
Molten metal is poured into a mold forming a seamless unit.
Interest
Money paid for the use of money
Soul shot
Mortuary fee paid to insure entrance of the decedent's soul into heaven.
Pollinctores
Name of the ancient Roman embalmers. They were either slaves or employees of Libitinarius.
Profit margin
Net income/Net sales
Gross margin/Gross profit
Net sales - cost of goods sold
Limited liability company
Newest form of business ownership recognized in the U.S.; combines features of both the corporation and partnership.
N.S.F
Not Sufficient Funds
Triggering event
Occurrence or situation that requires certain action for giving out the GPL in a face-to-face meeting.
Social facilitation
Occurs when an individual's performance improves because of the presence of others.
Aftercare
Offering services, literature, or emotional support to the bereaved after the funeral is over; as a means to help them adjust to their loss.
Rim flange
Ogee Flange - the turned under edge or horizontal potrtion of the rim that comes into contact with the gasket or body ledge flange (top body molding flange).
Non-guaranteed Contract
One in which the funeral home only agrees that the amount prepaid plus any accruals will be credited to the balance due. However, the price of the funeral will be whatever the current price is for the services and merchandise at the time the death occurs.
Consignee
One to whom goods are shipped by common carrier.
Crucifier/crossbearer
One who carries the crucifix/cross during an ecclesiastical procession.
Trustee
One who holds title to property or another position of trust to a beneficiary; in funeral arrangements, the person who has the right to control funeral does so on behalf of all survivors.
Legatee
One who inherits personal property under a will.
Heir
One who inherits, or is entitled to receive, property by will or laws intestacy.
Consignor
One who ships goods by common carrier.
Domestic corporation
Operates in the state in which it was incorporated.
Nuncupative will
Oral will declared or dictated by testator during last illness before appropriate witnesses to dispose of personal property and afterwards reduced to writing (not valid in all states).
Burial club
Organizations intended to assist people of the working classes, particularly guild members, to defray the heavy expenses of the funeral and to perpetuate the memory of dead friends; costs were shared by others via weekly collections; were the forerunners of industrial insurance.
National funeral directors and mortician association
Organized in 1924 as the Independent National Funeral Directors Association (present name adopted in 1957); established to represent specific interests of African American funeral directors.
Catacombs
Originated in ancient Rome as excavated cemeteries cut out of soft rock for the tombs of wealthy Christians; later became a place for religious rites to avoid persecution.
Mourning
Outward expression of grief.
Regulated Medical Waste falls into which DOT Packaging Group?
PG II
Composition board
Particles of wood bonded together with waterproof glue.
Limited partner
Partners who have their liability for the firm's debts limited to the amount of their investment.
Fisk metallic coffin
Patented in 1848 as form-fitting, airtight metallic coffin designed to improve ability to preserve the body; also had a glass plate to allow for viewing of the face
Al-Ghusl
Practical and ceremonial washing of the deceased Muslim.
Children and death: 2-5 years of age
Preschoolers do not understand the permanence of death.
VA Form 40-0247
Presidential Memorial certificate application. An engraved paper certificate signed by the current president, to honor the memory of honorable discharged deceased veterans.
Masselin
Pressed paper in sheet form; used in casket construction as a backing (upholstery) material.
Outer burial container price list
Printed or typewritten list of outer burial containers normally offered for sale by the funeral provider which do not require special ordering. The funeral director must offer the list upon beginning discussion of, but in any event before showing the containers.
Fixed assets/long term assets
Property of a relatively permanent nature used in the operation of a business and not intended for resale.
Services
Providing a service as opposed to a product. 25-300 employees
Net purchases
Purchases - Purchase returns Allowance - Purchase discounts
Merchandising
Purchasing finished goods for resale.
Acid - Test ratio (quick ratio)
Quick assets/current liabilities
Catafalque
Raised platform (with or without a canopy) used for a body to lie in state.
Exaggerated grief
Reactions that are excessive and disabling.
Ossuary
Receptacle for communal placement of cremated remains.
Uniform Commercial Code
Recognized as the most important statute in business law, it includes provisions which regulate certain sales of goods and negotiable instruments.
Accrual Accounting
Recording in each fiscal period applicable expenses, whether paid or not and income, whether collected or not.
Displacement
Redirecting feelings toward a person or object other than one who caused the feelings originally.
Sublimination
Redirection of emotions to culturally or socially useful purposes.
Pulverization/processing
Reduction of identifiable bone fragments after the completion of the cremation by manual or mechanical means and reducing to granulated particles.
Commission
Refers to the Federal Trade Commission.
Indirect lighting
Reflected illumination of an object.
Directing (Actuating)
Regulating the activities or course of activities of an organization; to guide and/or supervise the activities of an organization.
Degree of kindred
Relationship to decedent of his relatives; each generation is one degree, counting to a common ancestor.
Casting/scattering
Releasing cremated remains in the wind.
Non-traditional service
Religious orientated but follows a more modern interpretation, including favorite music, poems, and readings.
Paraphrasing
Repeating back key words used, usually the most important part of what was said.
Burial in Woolen Act of 1666
Required that woolen cloth be substituted for linen in the shroud and lining of the coffin; was an attempt to shift the use of imported linen to the expanding paper industry of England and provide customers for the wool industry. Heavy fines were assessed for violation; not repealed until 1814.
Regression
Returning to more familiar and often more primitive modes of coping.
Vestments
Ritual garments worn by the clergy.
Under the requirements of the GHS system, manufacturers will transmit information about hazardous chemicals through
Safety Data Sheets
Net Sales
Sales - Sales returns Allowances - Sales discounts
Informing
Sharing knowledge you have with the client usually where the funeral director feels the most comfortable with being the experts.
Stamped
Sheets of metal are pressed by a hydraulic pump in designed forms. The component parts are welded together.
The words "danger" or warning" are examples of
Signal words
Perception Checking
Similar to clarifying with further explanation to ensure complete understanding of what was said.
Modified declining price
Similar to declining method except the lowest priced casket is less expensive.
Exigent circumstances
Situation requiring immediate action or urgency; FTC requires that funeral provider might embalm without permission.
Keepsakes
Small amounts of cremains can be placed inside pendants for families to wear as jewelry, or there are specialized small containers that are used to divide cremains among family members.
Jargon
Special words or expressions that are used by a particular profession or group and are difficult for others to understand.
Grief Therapy
Specialized techniques which are used to help people with complicated grief reactions
Verbal commuication
Spoken, oral communication.
SSA-721
Statement of Death by Funeral Director
Galvanized
Steel that has been coated with zinc for increased resistance to rust.
Ergonomics
Study of workplace design; the study of how a workplace and the equipment used therin can best be designed for comfort, efficiency, safety, and productivity.
Defensive listening
Taking innocent comments as personal attacks.
DMORT (Disaster mortuary operational response team)
Team of 25 primary responders with an additional team base of one hundred members who provide technical assistance and personnel to facilitate the difficult tasks of recovery, identification, processing, preparation, and disposition of deceased victims. The scope of severity of the emergency determines how many team members are dispatched to a disaster scene. DMORT maintains mobile mortuary container depots in Rockville, Maryland.
Trade embalmer
Term originated when some of the original graduates of early embalming courses gave up regular employment with a single firm to provide embalming service to firms which had no trained embalmer.
Hinge cover/hinge skirt
That portion of the casket interior covering the hinges that attach the casket cap to the casket body; usually extends from the roll and becomes a part of the body lining.
Body
That portion of the casket shell containing the top body molding, body panel, base molding, and casket bottom.
Depreciation expense
That portion of the original cost of a fixed asset that is assigned as an expense to the reporting period expected to benefit from its use.
Non-verbal communication
That which is expressed by posture, facial expression, actions, or physical behavior; that which is communicated by any means except verbally.
Nirvhana
The Buddhist idea of heavenly peace or Pure Land.
Pagoda
The Buddhist place of worship.
Shabbat
The Jewish Sabbath; begins at sundown Friday and ends at sundown Saturday.
Organ and tissue donation
The Routine Referral Act requires that hospitals contact the local organ procurement organization (OPO) and tissue and eye banks about each death, or pending death, that occurs in the hospital.
Funeral Service Commission membership (Ch. 651.051)
The Texas Funeral Service Commission consists of 7 members appointed by the governor 2 members who are licensed as both an embalmer and a funeral director for at least 5 years preceding appointment to the commission. 1 member who is a crematory owner or operator 4 members who represent the public and re not regulated under this chapter and have consistently shown interest in supporting consumer protection.
Empathy
The ability to perceive accurately the feelings of clients.
Genuflect
The act of bending the right knee as an indication of reverence or as an act of humility.
Management
The act of motivating people towards the achievement of a goal or goals. Achieving goals of a funeral home through the use of people and resources.
Bereavement
The act or event of separation or loss that results in the experience of grief.
Throw (overlay, overthrow)
The aesthetic covering for the foot cap or inner foot panel of the casket.
Capital/Net worth/Owner's Equity/Proprietorship
The amount by which the total assets exceed the total liabilities of a business. An owner's financial interest in a business.
Liquidated damages
The amount of damages stipulated in a contract to be paid in the event one party breaches the contract.
Libitina
The ancient Roman goddess of corpses and funerals.
Rate
The annual percentage used to compute interest.
Syntax
The arrangement of words in a sentence.
Douglas McGregor's Theory X
The assumption that employees dislike work, are lazy, dislike responsibility, and must be coerced to perform.
Mores/must behavior
The basic and important patterns of ideas and acts of a people as related to treatment of the dead, which calls for a strong reaction from the society if violated.
Civil law
The body of law concerned with private or purely personal rights.
General ledger
The book of accounts. A complete set of all accounts used by a business.
Debtor
The business or individual who owes a debt.
Half couch
The casket top is divided into two sections. Only the head section is open.
Range
The caskets sold in the 2nd and 3rd quartile.
Shell
The component parts of the casket comprised of the cap (lid) and body of the casket.
Testate
The condition of leaving a will at death.
Insolvent estate
The condition of the estate of a deceased person which is unable to pay the debts of the decedent and/or the estate.
Eucharist
The consecrated elements of Holy Communion.
Bill of lading
The contract existing between the consigner and the carrier.
Bureaucratization
The creation of a system which govern through departments and subdivisions managed by sets of officials following an inflexible routine.
Manfacturing
The creation of finished goods from raw materials by hand or machinery. 500-1500 employees
Raking
The cremated human remains are poured onto the ground and raked into the soil or garden.
Maturity date
The date on which payment is due on a promissory note.
Tip
The decorative or ornamental part of the casket handle that covers the exposed ends of the bar.
Suicide
The deliberate act of oneself.
Net income/net profit
The difference between gross profit and expenses when gross expenses are larger.
Connotation
The emotional associations of a term.
Cultural relativism
The emotional attitude that all cultures are equal and pertinent.
Ethnocentrism
The emotional attitude that one's own race, nation, group, or culture is superior to all others.
Foyer/Narthex/Vesitbule
The entry way into a church, funeral establishment or other public building; entrance hall.
Useful life
The estimated determinable life of a fixed asset.
Salvage value
The estimated value of a fixed asset at the end of its useful life.
Ademption
The extinction or withdrawal of an inheritance because decedent did not own the property at the time of death.
Plated finish
The finish created when base metal is coated by another metal via an electrolytic process; often found on casket hardware; in casket construction is identified by the term "deposit" as in "copper deposit".
Gatha
The first two and last two verses of a Buddhist hymn sung at the funeral service.
Cap panel
The focal part of the interior which fills the inside of the crown, sometimes bordered by the roll (cove); may be referred to as the panel.
Constitution
The fundament that establishes the government, limits what government can and cannot do, and states the underlying principles to which the government will conform.
Speed of questions and pronounciation
The funeral director's conversation should be slightly slower than that of a normal telephone conversation.
Hardware
The handles, ornamental fixtures and their fittings that are attached to the casket shell.
Mecca
The holiest city of Islamic faith; Muslims are buried facing the city.
Koran/Quran
The holy book of the Islam faith as revealed to Mohammed by the angel Gabriel.
Body ledge flange/top body molding flange
The horizontal portion of the top body molding (body ledge) where the gasket is placed on gasketed caskets.
Top body molding flange
The horizontal portion of the top body molding (body ledge) where the gasket is placed on gasketed protective caskets.
Fluorescent lighting
The illumination produced by a tubular electric discharge lamp; the fluorescence of phosphors coating the inside of a tube.
Incandescent lighting
The illumination resulting from the glowing of a heated filament.
Crisis intervention
The immediate assessment and short term treatment for individuals experience a crisis, with the goal of returning the person to their pre-crisis level functioning.
Eminent domain
The inherent power of a government to take private property for public use. In the U.S. just compensation to the property owners is required.
Homicide
The killing of one person by another.
Section
The largest subdivision of a cemetery.
Debit (Dr)
The left side of a standard account.
Apron
The lining attached to the undersurface of the foot panel of the casket and/or a component part of the throw (overlay) which extends downward into the body of the casket.
Depreciation
The loss in value of a fixed asset due to wear and tear and the passage of time. A method of matching the cost of a fixed asset against the revenues that the fixed asset will help produce during its useful life.
Base
The lower or supporting part of a monument.
The responsibility for classifying chemicals is a requirement for
The manufacturer, producer, importer
Arrangement conference
The meeting between the funeral director and the client family during which the funeral arrangements are discussed.
Enculturation/socialization
The method by which the social values are internalized (learned).
Per stripes
The method of proportionately dividing an estate between beneficiaries according to their deceased ancestor's share.
Direct selection room procedure
The method of selling merchandise whereby the funeral director remains in the selection room throughout the selection process.
Median
The middle score (midpoint) in a distribution; half the scores are above it and half are below it
Submerged underwater as a reef
The mixing of cremains with concrete then fashioned into a reef that is eventually submerged into ocean water.
Cast hardware
The most expensive hardware production method in which molten metal is poured into a mold, allowed to cool, and is then removed from the mold.
Mode
The most frequently occurring score(s) in a distribution.
Neo-localism
The movement of families away from where they were born.
Recession/Recessional
The movement, in an orderly fashion, at the end of a service.
Congruence
The necessary quality of a counselor being in touch with reality and other's perception of oneself.
Contractual capacity
The necessity that the parties desiring to enter into contracts meet all requirements.
Sales frequency
The number of times sales in a given price bracket occur over a fixed period of time.
Inventory turnover
The number of times the average in inventory has been sold or used up (turned over) during a period. Calculation: Cost of goods sold for period/Average inventory.
Denotation
The objective, emotion - free meaning of a term.
Arm
The part of the casket handle that attaches the bar to the lug.
Ear/lug
The part of the casket handle that is attached to the casket body.
Lug
The part of the casket handle that is attached to the casket body.
Bar
The part of the casket handle, attached to the lug or arm, which is grasped by the casket bearer.
Iconostasis/Iconostas/Iconostation
The partition that extends across the front of an Eastern Orthodox Church separating the sanctuary from the solea (on which singers stand).
Assignor
The party making the assignment.
Payee
The party to whom any negotiable instrument is made payable.
Assignee
The party to whom the assignment is made.
Bailee
The party who acquires possession, but not the title, of personal property by one party to another, under agreement.
Bailor
The party who gives up possession, but not the title, of personal property in a bailment
Consumer value index (CVI)
The percentage derived by dividing the wholesale cost of the merchandise by the retail price of the merchandise.
Offeree
The person to whom an offer is made.
Estrangement
The physical and/or emotional separation for a period of time showing the lack of affection, trust and regard.
Entombment
The placing of remains in the crypt of a mausoleum.
Extendover
The portion of the casket interior which extends over the top body molding (body ledge) for aesthetic value.
Bed
The portion of the casket upon which the deceased human remains are placed.
Chancel
The portion of the church surrounding the altar, usually enclosing the clergy; area behind the altar or communion rail.
Authority
The power to act for someone else.
Face of note
The principal sum the maker of a note promises to pay.
Stare decisis
The principle that the decision of a higher court should serve as a guide or precedent and control the decision of a similar case in the future.
Cultural assimilation
The process by which a person or group's language and/or culture come to resemble those of another group.
Accounting Cycle
The process involved in journalizing, posting to the ledger, taking a trial balance, preparing statements, making adjusting and closing entries, and preparing a post-closing trial balance.
Articulation
The process of correctly pronouncing all the necessary parts of a word.
Job analysis
The process of determining the critical components of a job for the purpose of selecting, training, and rewarding personnel.
Proving cash
The process of determining whether the amount of cash (both on hand and in the back) is the same as that which is indicated in the accounting process.
Attending
The process of focusing on certain stimuli from the environment.
Clarifying
The process of getting a better understanding of something the client has said.
Actuating/Directing/Leading
The process of guiding and/or supervising the activities of an organization to achieve plans and objectives.
Economic order quantity
The quantity to be purchased which minimizes total costs.
Copyrights
The registered right of a creator to reproduce, publish, and sell the work which is the product of the intelligence and skill of that person.
Patents
The registered right of an inventor to make, use, and sell an invention.
Merchandise value ration (MVR)
The relationship between the wholesale cost of the merchandise and the total cost (both service and merchandise) to the consumer.
Reciprocity
The relationship existing between two states whereby each extends some privileges of licensure to licensees of the other state.
Islam
The religion of Muslims (Moslems) that began at the time of Mohammed; Muslims believe that Islam stands for purity, peace, submission to God's (Allah's) will, and obedience to his laws.
Exhumation/disinterment
The removal of a human remains previously buried in the earth.
Disaffirmance
The repudiation of, or election to avoid, a voidable contract.
First call
The request, usually made by a surviving family member, for a funeral home to transfer a deceased from the place of death to the funeral home and for the funeral home to carry out the wishes of the next of kin regarding funeral services and disposition.
Credit (Cr)
The right side of a standard account
Funeral
The rites held at the time of disposition of human remains.
Culture
The rules, ideas, and beliefs shared by members of society of and for living and dying, which are learned directly or indirectly.
Funeral service sociology
The science of social groups and its effects on funeral practices and disposition.
Nave
The seating or auditorium section of a church.
Philosophy
The set of values, ideas, and opinions of an individual or group.
Constructive custody
The situation whereby one a party has a right to acquire actual custody/possession of the dead body although another party has actual physical possession.
Leading
The skill of encouragement towards further exploration of major issues with anticipation of where the client is going.
Barber-surgeon
The sole trade permitted to embalm and perform anatomical dissections in the city of London.
Classifying
The sorting of the many business transactions in an orderly and systematic manner.
Intestate
The state or condition of dying without having made a will.
Alienation
The state or experience of being isolated from a group or an activity to which one should belong or in which one should be involved.
Kinesics
The study of body movements, gestures, and posture.
Thanatology
The study of death and dying.
Chronemics
The study of how humans use and structure time.
Proxemics
The study of how people and animals use space.
Semantics
The study of meaning of words and phrases in language.
Novation
The substitution of a new party for one of the original parties to a contract, such that the prior contract terminates and a new one substitutes for it.
SIDS - Sudden Infant Death Syndrome (crib death)
The sudden, unexpected death of an infant less than 1 year of age that has no identifiable cause.
Average (mean)
The sum of a group of numbers divided by the number of units.
Bonze
The title of the Buddhist priest.
Cap
The top most part of the casket shell, including the ogee, crown, pie, and header.
Dome
The top of an air seal burial vault which entraps air as it is put in position; it also supports the weight of the earth above.
Retort/Cremator
The total mechanical unit for the cremation process (CANA - Cremation Association of North American definition) Designed specifically for the incineration of human remains (NFDA - National Funeral Directors Association) The burning chamber in a crematory (ABFSE - American Board of Funeral Service definition)
Bailment
The transfer of possession but not the title of personal property by one party to another, under agreement.
Transfer/removal of remains
The transfer of the deceased from the place of death to the funeral home.
Header flange
The turned under edge or horizontal portion of the header of the casket cap.
Crown
The uppermost part of the cap, extending from rim to rim; everything above the rim.
Crown/Swell
The uppermost part of the cap, extending from rim to rim; everything above the rim.
Infant removal
The use of a bassinet with a rubber or plastic blanket underneath the infant and covered with a baby blanket.
Sundry items
The various miscellaneous items provided or used to complement the services of a funeral director.
Elysian fields
The version of heaven in Greek mythology.
Parastas/Parastasis
The watch or all-night vigil over the deceased in the Eastern Orthodox community.
Fishtail/Pie
The wedge shaped portion of the cap (lid) at each end of the crown.
Pie (fishtail)
The wedge shaped portion of the cap (lid) at each end of the crown.
Kingdom Hall
The worship facility for Jehovah's Witnesses.
Complaint/petition
The written request which initiates a civil law suit.
Children and death: 6-9 years of age
These latency-age children have a more complex understanding death and dying realizing that it is irreversible yet, finding it difficult to believe that death will happen to them.
Flat/Flush maker
These lay flush with the ground.
Plywood
Thin sheets of wood glued together so that the grains are at right angles to one another; an odd number of sheets will be used so that the grain on the front and back will always run the same direction.
Executory contract
Those contracts in which the terms have not been completely executed or fulfilled by the parties.
Long term liabilities
Those debts that are obligations of the business due to paid beyond 1 year.
Shareholders/stockholders
Those having title to one or more shares of stock in a corporation; combined, they represent ownership of the corporation.
Fixed assets
Those that are tangible and used in the trade of business.
Embossed
To ornament with raised work. To raise relief from the surface. Material having designs raised above the surface. Frequently seen on cloth covered caskets.
Casting
Tossing cremated remains to the wind.
Makura-gyo
Traditionally, in the Buddhist faith, a bedside prayer which may now be performed by the bonze just before funeral arrangements are made.
Posting
Transfer of data from the journal to the ledger.
A workplace Hazard Communication Program must also contain information about any non-routine tasks that involve potential exposure to hazardous chemicals.
True
A written Hazard Communication Program is required for every workplace with the possibility of employee exposure to hazardous chemicals.
True
Controlled substances may be discarded in Regulated Medical Waste.
True
Do not continue to use a sharps container after its contents have reached the fill line.
True
Federal OSHA provides a good general definition of Regulated Waste, but individual states may have their own particular definition.
True
No cauterizers or batteries may be placed in Regulated Medical Waste receptacles, including Sharps Containers.
True
Regulated Waste must be placed in containers that are closable.
True
Safety Data Sheets kept in electronic format should also be backed up with printed copies.
True
Stating that all human blood and other potentially infectious materials should be treated as if they are infectious sums up the concept of Universal Precautions.
True
The only way to determine if you, or a patient, are infected with HIV is to be tested.
True
The practice of Standard Precautions also incorporates the requirements of Universal Precautions.
True
The practice of Standard Precautions includes: Hand hygiene, barrier protection, such as using gloves and/or PPE, safer needles practices, respiratory hygiene and cough etiquette.
True
Warning labels are required on refrigerators, freezers, waste containers, etc., if they contain biohazardous materials.
True
Weight limitations stated on transport containers must never be exceeded.
True
Cohabitants
Two unrelated adults of the opposite sex sharing the same living quarters.
Standard size casket
Typical in size from 24" wide and 79" long
Oversize casket
Typical in size from 29"-36" wide and 82"-84" long
U.C.F
Uncollectible funds
Accidental and health insurance
Under which benefits are payable in case of disease, accidental injury, or accidental death. Also called health insurance, personal health insurance, and sickness and accident insurance.
Questioning
Use of skillful probing questions to clarify understanding which aides in the exploration of thoughts and feelings.
W-2 form
Wage and tax statement. A report furnished by employer for each employee indicating gross earnings and deductions.
Implied warranties
Warranties imposed by law, arising automatically because the sale has been made.
Masked grief
When a person experiences symptoms and behavior which causes them difficulty but they do not recognize the fact that these are related to loss.
Physician-assisted suicide
When a physician provides medications or other means for a patient to use on himself to end life. The physician does not control the act, the patient does.
Aerial scattering
When cremated remains are cast from a private plane.
Water scattering
When cremated remains are scattered over a body of water.
Transepts
Wings of the main part of the church which may serve as small chapels for baptism, weddings, and even small funeral services.
Intrastate
Within a state.
Hardwood
Wood that comes from trees that lose their leaves annually (deciduous trees). Close-grained resistant wood; usually more expensive than softwood caskets.
Excelsior/wood wool
Wood that has been shredded into spaghetti like strings.
Equivocal terms
Words that have more than one dictionary meaning.
Douglas McGregor's Theory Y
Work is a natural activity and people can enjoy it. Employees are motivated by responsibility and opportunity. Employees can motivate and control themselves. Managers use participative style.
A Safety Data Sheet number is
assigned by an employer, if desired.
The Hepatitis B Vaccination must be offered to employees
within 10 days of employment.
After receiving the results of a monitoring for formaldehyde, the employer must notify the employee of the results
within 15 business days.
