OCA Ch6

A person's belief that the effort they put into completing a task will lead to performing at a desired level is called -instrumentality. -conscientious. -expectancy. -equity. -valence.

expectancy.

Harold's boss frequently exhorts his subordinates to work harder by promising them a substantial bonus at the end of each quarter. However, bonuses are only sporadically awarded regardless of meeting performance goals. As a result, Harold's ________ may be low. -expectancy -equity -instrumentality -incentive -valence

-instrumentality

Which of the following is meant to foster intrinsic motivation? -job security -monetary bonus -skill development -promotion -praise

-skill development

Fran is a customer service representative for Universal Equipment in Chicago. Fran enjoys living and working in downtown Chicago because of the availability of public transportation as she does not own a car. Universal Equipment recently announced that they are giving a free parking space to the worker with the highest level of customer service. This announcement does not affect Fran's level of motivation is due to the impact it has on her -self-efficacy. -instrumentality. -valence. -expectancy. -enthusiasm.

-valence.

Kyle knows that each person in his job level receives the same increase in pay for a high performance appraisal rating. (Merit Pay) -Extrinsic Motivation -Equity Theory -Goal-Setting Theory: Individual-Focused -Goal-Setting Theory: Unit-Focused -Expectancy Theory: Instrumentality

Equity Theory

Ian is certain that he will be paid $25 for every claim he processes, so he is motivated to work faster. (Piece-Rate Systems) -Extrinsic Motivation -Equity Theory -Goal-Setting Theory: Individual-Focused -Goal-Setting Theory: Unit-Focused -Expectancy Theory: Instrumentality

Expectancy Theory: Instrumentality

In the call center where Meredith works, the managers award gift cards or other small prizes at unpredictable times to employees who are overheard giving exceptional customer service. (Recognition Awards) -Extrinsic Motivation -Equity Theory -Goal-Setting Theory: Individual-Focused -Goal-Setting Theory: Unit-Focused -Expectancy Theory: Instrumentality

Extrinsic Motivation

Kacee's boss set a standard that each employee must secure $200,000 in new contracts in the next 60 days. Everyone that does so will receive a 5 percent bonus. (Lump-Sum Bonuses) -Extrinsic Motivation -Equity Theory -Goal-Setting Theory: Individual-Focused -Goal-Setting Theory: Unit-Focused -Expectancy Theory: Instrumentality

Goal-Setting Theory: Individual-Focused

Megan's shift supervisor issued the challenge that each employee can earn a bonus if material waste is decreased by 10% in the next 30 days. (Gainsharing) -Extrinsic Motivation -Equity Theory -Goal-Setting Theory: Individual-Focused -Goal-Setting Theory: Unit-Focused -Expectancy Theory: Instrumentality

Goal-Setting Theory: Unit-Focused

Your successful overseas experience with WWOOF can best build self-efficacy through -vicarious experience. -verbal persuasion. -All of these choices are correct. -past accomplishments. -emotional cues.

INCORRECT ANSWERS: -vicarious experience.. -All of these choices are correct. -emotional cues.

Which of these would be an example of verbal persuasion used correctly? -You watch a training video about exciting work experiences in other countries. -Your boss says, "You have the skills to succeed in an overseas assignment." -Performance numbers for your office are announced to all employees. -You overhear other expatriates talk about their good experiences. -A mentor says, "Here are all of the facts that you need for the assignment."

Your boss says, "You have the skills to succeed in an overseas assignment."

Employees feel control over their work because Hot Topic allows -autonomy in employee decision making. -no walls in the work environment for more feelings of family. -employees to work on their passions like music with some reimbursement creativity. -basic health care benefits. -anyone to interact with any other level of employee.

autonomy in employee decision making.

If Hot Topic can help employees see themselves as respected and valued by the company, it can raise their -esteem. -relatedness. -existence. -meaning. -control.

esteem.

Providing employees with health care fulfills what need? -existence -relatedness -esteem -meaning -control

existence

Some people may not believe they would be able to be successful working overseas, or have low ____, but if they want to learn, it might be because they know coworkers who have worked overseas and been promoted, increasing ____. -valence; expectancy -instrumentality; situational resources -expectancy; instrumentality -valence; instrumentality -expectancy; situational resources

expectancy; instrumentality

Which of the following can raise self-efficacy through vicarious experiences? -reading to gain knowledge about organic farming -getting excited about travel -All of these qualify as vicarious experiences. -follow the Fellows blog -Lockheed handout about tax laws overseas

follow the Fellows blog

HSBC calling participants in its international management program exciting names like 'dreamers' and 'explorers' can raise self-efficacy using -fear and anxiety. -emotional labor. -pride and enthusiasm. -emotions through moods. -emotional contagion.

pride and enthusiasm.

At Hot Topic, employees fulfill the need for meaning in their work because -anyone can interact with any other level of employee. -the company values appeal to issues they care about. -customers experience self-respect in the plus-sized Torrid line. -they make decisions and take risks. -the work environment is 'like working from home'.

the company values appeal to issues they care about.

At Hot Topic, employees fulfill their need for relatedness because -basic needs such as health care benefits are provided. -retirement benefits are very good compared to other companies. -the office environment is 'like working from home'. -they make decisions and take risks. -company values inspire passion for the work.

the office environment is 'like working from home'.