OP3
Which of the following is an example of a variable? Inspecting a car's paint finish for blemishes Inspecting a roll of fabric for snags Inspecting a piece of lumber for knotholes Inspecting the diameter of holes drilled into a pipe
Inspecting the diameter of holes drilled into a pipe
Which of the following is not an example of when to use a c-chart? Inspecting a piece of lumber for knotholes Inspecting the diameter of holes drilled into a pipe Inspecting a roll of fabric for snags Inspecting a car's paint finish for blemishes
Inspecting the diameter of holes drilled into a pipe
Which of the following are inventory holding costs? Multiple select question. Insurance Opportunity cost of capital IT network lease Storage facility costs Requisition
Insurance Opportunity cost of capital Storage facility costs
Lean Production
Integrated activities designed to achieve high-volume, high-quality production using minimal inventories of raw materials, work-in-process, and finished goods.
When designing a lean layout, the system designer must consider which type of logistics systems in regards to the plan? Internal External Internal and external This is not considered in lean design
Internal and external
Which type of quality cost deals with scrap, rework and repair? Prevention costs Appraisal costs Internal failure costs External failure costs
Internal failure costs
which type of quality cost deals with scrap, rework and repair?
Internal failure costs
_____ is the stock of any item or resource used in an organization.
Inventory
_____ turn is the ratio of costs of goods sold to average inventory value.
Inventory
Which of the following is influenced by the customer order decoupling point? Multiple select question. Supplier base Quality system Inventory investment Lead time
Inventory investment Lead time
What served as the basis for lean thinking?
JIT
What served as the basis for lean thinking? SPC Inventory management Quality management JIT
JIT
What type of production only produces what is needed when it is needed?
JIT
The Malcolm Baldrige National Quality Award was created as a response to the US quality shortfalls compared with which country?
Japan
What term is used to describe a philosophy that focuses on continuous improvement?
Kaizen
What term is used to describe a philosophy that focuses on continuous improvement? Quality Kanban Kaizen Improvement
Kaizen
_____ bursts are specific, short-term projects designed to implement changes to a process.
Kaizen
In a _____ pull system, downstream operations provide the authorization for upstream production to occur.
Kanban
What term represents a signaling device to regulate flow? Kanban Backflush Backlog Fishbone
Kanban
When space is marked on the floor to identify where products should be stored is an example of which type of kanban signal?
Kanban squares
When space is marked on the floor to identify where products should be stored, is an example of which type of kanban signal? Colored golf balls Container system Signal marker Kanban squares
Kanban squares
Which of the following would NOT be considered acceptable in the Toyota Production System?
Laying off employees when business is slow
The cost of quality has been estimated at what percentage of every sales dollar?
15-20%
The cost of quality has been estimated at what percentage of every sales dollar? 20-25% 5-10% 15-20% 10-15%
15-20%
Total Quality Management (TQM) became popular in what time frame?
1980s
Total quality management became a national concern in the United States during what decade?
1980s
Total quality management became a national concern in the United States during what decade? 1940s 1980s 1990s 2000s
1980s
The general belief is that the correct cost for a well-run quality management program is under
2.5%
The general belief is that the correct cost for a well-run quality management program is under 50% 10% 0% 2.5%
2.5%
In inventory management, the Pareto principle suggests that _____% of the items account for _____% of the total inventory cost.
20 80
What is the minimum number of sample sets suggested for control charts with variable measurement? 20 30 35 25
25
Firm ABC has an annual demand for 2,000 widgets. Their typical order quantity is 400 units and they maintain a safety stock of 50 units. What is their average inventory?
250
rank the steps in a critical path method (CPM) from first to last. 1. Determine the start/early finish and late start/late finish schedule. 2. Determine the critical path. 3. identify each activity and its duration. 4.construct a network showing the precedence relationships among activities.
3,4,2,1
How many defects per million units are permitted to meet Six Sigma standards?
3.4
How many defects per million units are permitted to meet Six Sigma standards? 4.3 3.4 10.0 6.0
3.4
In the ABC approach, B items account for approximately _____% of the items in inventory.
35
Sort the steps in the crashing procedure form first to last: 1.shorten the critical path at least the cost 2. plot direct, indirect, and total cost curves, and find the minimum cost schedule 3 determine the cost per unit of time to expedite each activity 4. prepare a cpm type network diagram 5 compute the critical path
4,3,5,1,2
Which of the following would NOT be considered acceptable in the Toyota Production System? Providing employees with promotion opportunities Training employees to learn new skills Laying off employees when business is slow Working with employees to solve disputes
Laying off employees when business is slow
What type of production focuses on eliminating as much waste as possible?
Lean
What type of production focuses on eliminating as much waste as possible? Lean Level JIT Customer focused
Lean
Which of the following is not a category that applies to lean design principles? Lean Transportation Lean concepts Lean Production Schedules Lean Supply Chains
Lean Transportation
What are the three sets of principles related to supply chain design? Multiple select question. Lean shipping policies Lean production schedules Lean supply chain Lean concepts
Lean production schedules Lean supply chain Lean concepts
Which lean supply chain design principle includes specialized plants and work with suppliers?
Lean supply chain
What type of schedule requires material to be pulled into final assembly in a uniform pattern?
Level
What type of schedule requires material to be pulled into final assembly in a uniform pattern? Level Chase Varied Even
Level
When a service is being provided, who is typically responsible for ensuring quality at the source?
Location operations manager
When a service is being provided, who is typically responsible for ensuring quality at the source? Manufacturing manager Service technician Location operations manager Customer
Location operations manager
In which part of a lean supply chain would you expect to see lean concepts applied to the movement of materials through the system?
Logistics
In which part of a lean supply chain would you expect to see lean concepts applied to the movement of materials through the system? Warehousing Manufacturing Logistics Customers
Logistics
If the percentage of defectives in acceptance sampling is greater than a specified amount, it is termed with which of the following? UCL Acceptable LCL Low quality
Low quality
Which of the following is not a benefit of lean supply chains?
Lower employee wages
Which of the following is not a benefit of lean supply chains? Reduced obsolescence costs Lower employee wages Improved customer responsiveness Reduced inventory levels
Lower employee wages
1. Identify each activity and its duration 2. Construct a network showing the precedence relationships among activities 3. Determine the critical path 4. Determine the early start/early finish and late start/late finish schedule
Rank the steps in the critical path method (CPM) from first to last.
Which of the following is not a type of waste? Transportation Excessive processing Waiting time Respect for people
Respect for people
What is used to periodically check that a process is in statistical control? Scrap parts Sampling The process is only measured in the beginning 100 percent inspection
Sampling
What section of OSCM are operation processes covered?
Section II: Manufacturing and Service processes--> how are processes that transform resources into products designed?
Which dimension of design quality refers to the ease of repair?
Serviceability
Which of the following is not considered in lead time when calculating the number of kanbans needed
Shipping time from supplier
crashing
Shortening the duration of an activity is known as
What types of machines are best suited to lean operations? Advanced Complex Simple Large
Simple
What types of machines do lean operations favor?
Simple
If a company is trying to find the optimal amount of inventory to produce for a single event, it is likely to deploy which type of inventory model? Single-period LIFO Fixed-order quantity Periodic
Single-period
What term refers to the philosophy and methods that companies use to eliminate defects in their products and processes? DPMO Design quality Quality Six Sigma
Six Sigma
An operation that is repeatable and standardized is a good candidate for Multiple select question. outsourcing. Six Sigma. lean production. process reengineering.
Six Sigma. lean production.
What is the preferable sample size in process control involving the measurement of variables? Large Unequal Small Variable
Small
If the process mean shifts away from the nominal value (middle) toward either the higher or lower specification, the capability index will shift which direction? Larger Smaller Median Average
Smaller
sort the steps in the crashing procedure from first to last: 1. Shorten the critical path at the least cost. 2. Plot direct, indirect, and total-cost curves and find the minimum- cost schedule 3. Determine the cost per unit of time to expedite each activity 4. prepare a cpm type network diagram 5. compute the critical path
4,3,5,1,2
Under the traditional approach the optimal order quantity is _____, where under the kanban approach the optimal order quantity is _____.
6 2
ISO _______________, standards are concerned with business-to-business transactions dealing with quality, while ISO _______________ standards are concerned with environmental management
9000, 14000
The z-score associated with a _____ percent probability of not stocking out is 1.64.
95
XYZ Company uses an inventory model where the amount requisitioned is fixed and ordering is triggered by inventory dropping to a specified level. What type of inventory system is XYZ using? Single-period Perpetual First In - First Out (FIFO) Fixed-order quantity
Fixed-order quantity
Which inventory system requires continuous monitoring of inventory levels? Fixed-order quantity system Fixed-time period system Single period system Time to maintain systems
Fixed-order quantity system
Which of the following is also called a periodic review system? Single-period Fixed-order quantity Perpetual Fixed-time period
Fixed-time period
Which of the following tools can be used in the Define step of the DMAIC cycle?
Flow charts Run charts
Which of the following highlights a dependent demand scenario? Gallons of milk purchased at a grocery store Smart phones purchased at a retailer Four tires that are needed to complete the assembly of a car Flowers purchased at a garden center
Four tires that are needed to complete the assembly of a car
What term refers to the period of time during which the schedule is fixed and no further changes are possible? Backflush Freeze window Open window Moderately firm window
Freeze window
When a project is housed within a functional division such as manufacturing, it is called
Functional
Amount of time Sequence of activities
Gantt charts show which of the following?
Which of the following is not a concept related to lean concepts in the supply chain? Collaboration with suppliers Specialized plants Generalized plants Building of a lean supply chain
Generalized plants
Which of the following is not a concept related to lean network design?
Generalized plants
ISO documents provide detailed requirements for meeting the standards and describing the tools used for improving quality in the firm. These documents are:
Generic and applicable to any organization.
What information is shown in a value stream map?
Information flow Product flow
Project management can be defined as planning, directing, and controlling resources to meet the technical, cost, and time constraints of the project.
TRUE Project management can be defined as planning, directing, and controlling resources (people, equipment, material) to meet the technical, cost, and time constraints of the project.
Project management software available today combines CPM and other scheduling aids, like Gantt charting, to aid in tracking progress of project completion.
TRUE See the highlighted box on page 156 of the text "Project Management Information Systems"
A project milestone is a specific event to be reached by a particular point in time.
TRUE Specific events to be reached at points in time are called project milestones.
One of the advantages of a functional project organizational structure is that a team member can work on several projects.
TRUE That a team member can work on several projects in a functional organizational structure is listed as an advantage in the text.
1. Prepare a CPM-type network diagram 2. Determine the cost per unit of time to expedite each activity 3. Compute the critical path 4. Shorten the critical path at the least cost 5. Plot direct, indirect, and total-cost curves, and find the minimum-cost schedule
Sort the steps in the crashing procedure from first to last. Instructions
In statistical quality control (SQC) terminology, sigma is often called which of the following? Standard deviation Median Mode Sample average
Standard deviation
Which characteristics make an operation particularly well-suited to lean production and Six Sigma? Multiple select question. Standardized Chaotic Repeatable Uncertain
Standardized Repeatable
Which characteristics make an operation particularly well-suited to lean production and Six Sigma?
Standardized, Repeatable
a _________ _____ ________ is a written description of the objectives to be achieved during a project
Statement of work
A matrix project attempts to blend properties of functional and pure project structures.
TRUE The classic specialized organizational form, "the matrix project," attempts to blend properties of functional and pure project structures.
Which of the following terms describes testing a random sample of output from a process to determine whether the process is producing items within a preselected range? Statistical attribute control Statistical process control Process capability index Process tolerance limits
Statistical process control
What covers the quantitative aspects of quality management?
Statistical quality control (SQC)
Which of the following are important components to a lean system? Multiple select question. Wages Suppliers Customers Employees
Suppliers Customers Employees
When designing a lean supply chain, what type of approach should be taken to integrate partners? Vertical Piece meal Systems Arms length
Systems
True or false: Total quality management requires companies to deal with all dimensions of products and services that are important to the customer.
T
Which of the following is the correct total annual cost equation?
TC = DC + D/Q*S+Q/2*H
Which of the following is a quality management standard developed specifically for the telecommunications industry?
TL 9000
Which of the following is a quality management standard developed specifically for the telecommunications industry? ISO 140001 TL 9000 QS-9000 ISO 9000
TL 9000
A project may be defined as a series of related jobs directed toward some major output and requiring a significant period of time to perform.
TRUE A project may be defined as a series of related jobs usually directed toward some major output and requiring a significant period of time to perform.
Complex projects are often subdivided into a series of tasks that are typically configured to be not longer than several months in duration.
TRUE A task is a subdivision of a project. It is usually not longer than several months in duration and is performed by one group or organization.
The fact that organizations are flattening is one of the reasons that project management is important.
TRUE As organizations flatten (through reengineering, downsizing, outsourcing), more will depend on projects and project leaders to get work done, work that previously was handled within departments.
Upper level management must decide between pure, functional, and matrix structures as ways to organize projects. .
TRUE Before the project starts, senior management must decide which of three organizational structures will be used to tie the project to the parent firm: pure project, functional project, or matrix project
CPM is an abbreviation for Critical Path Method.
TRUE CPM is defined as an abbreviation for critical path method in the text.
Using the Time-Cost CPM model, the crash time is the shortest possible time allowed for each activity in the project.
TRUE Crash time (CT): is defined as the shortest possible activity time.
Derivative projects are those which address incremental changes to products or processes.
TRUE Derivative projects are those that produce incremental changes such as new product packaging or no-frills versions.
One of the assumptions made using CPM is that project activity sequence relationships can be specified and networked.
TRUE Determine the required sequence of activities and construct a network reflecting the precedence relationships.
Earned Value Management (EVM) has the capability to combine measurements of scope, schedule and cost in a project.
TRUE EVM has the ability to combine measurements of scope, schedule, and cost in a project.
Earned Value Management (EVM) is a technique for measuring project progress in an objective manner.
TRUE EVM is a technique for measuring project progress in an objective manner
The Gantt chart is an example of a project control chart.
TRUE Exhibit 5.4A is a sample Gantt chart, sometimes referred to as a bar chart, showing both the amount of time involved and the sequence in which activities can be performed.
One of the assumptions made using CPM is that project activities can be identified with clear beginning and ending points.
TRUE From the text, we are assuming that the activity times are known. Hence each activity must have clear beginning and ending points.
Which of the following is a reason for keeping a supply of inventory? To improve cash flow To meet variation in product demand To build a bank of inventory needed for lean manufacturing To improve suppliers' cash flow
To meet variation in product demand
gantt
To show the amount of time associated with an activity, as well as the sequence of activities, a project manager could use a chart.
From which company did lean evolve?
Toyota
Which of the following is not a cost associated with inventory management? Set up costs Transportation costs Shortage costs Holding costs
Transportation costs
A fixed-order quantity model is triggered by inventory dropping to a specified level.
True
T/F: A lean layout requires a balanced work flow
True
T/F: Anything other than the minimum is considered waste in lean production
True
T/F: Lean production uses a pull system for production.
True
T/F: Value stream includes both value-added and non-value-added activities.
True
True or False: when all the activities are completed, the project is finished
True
True or false: A lean layout requires a balanced work flow.
True
True or false: A product can have high design quality with low conformance quality, and vice versa.
True
True or false: Backflush is used where the parts that go into each unit of the product are periodically removed from inventory.
True
True or false: By taking advantage of economic purchase order sizes, one can usually achieve lower per-unit shipping costs.
True
True or false: For a firm to be lean, everyone has to be on the same page.
True
True or false: Just-in-time manufacturing helps to expose problems otherwise hidden by excess inventories and staff.
True
True or false: Lean production uses a pull system for production.
True
True or false: Producing more than the required amount is considered waste in lean production.
True
True or false: The economic order quantity depends upon three factors: the annual demand, the setup cost, and the annual holding cost of one unit of inventory.
True
True or false: The effect of setting specification limits on product design allows businesses to monitor processes against these limits.
True
True or false: The lot size has little effect on the risk associated with an acceptance sampling plan.
True
True or false: The order quantity in a fixed-order quantity model is the same, regardless if demand is known or uncertain.
True
True or false: The second step in the price-break model may not be necessary if the first feasible economic order quantity is the lowest price.
True
True or false: Total quality management requires companies to deal with all dimensions of products and services that are important to the customer.
True
True or false: Value stream includes both value-added and non-value-added activities.
True
True or false: When a vendor makes routine visits to a firm to take orders, a fixed-time period model may be a good choice.
True
True or false: When analyzing a price-break model, it is possible that the economic order quantity that is calculated is either higher or lower than the range to which the price corresponds.
True
True or false: When safety stock is expected to be on-hand, the average inventory value calculation is (Q/2+SS)*C.
True
one advantage of the pure project structure is that the project manager has full authority over the project true or false
True
true or false: a benefit of using three time estimates is that it allows you to estimate wether or not a project will be done by certain date
True
true
True or false: One advantage of the pure project structure is that the project manager has full authority over the project.
true
True or false: The process change area of projects accommodates activities such as new equipment purchases or upgrading current process.
false
True or false: Typically, a task is performed by multiple groups or organizations.
Which of the following is a policy and control of an inventory system? When stock should be replenished The payment terms associated with buying the stock from vendors Who should order the stock How one will finance the stock
When stock should be replenished
expected / estimated
When three time estimates are used to estimate the activity time, critical path calculation should use the _______ completion time for each activity.
expected time
When working on time-cost trade-off projects, which of the following pieces of information is not required?
Inventory control
Which of the following is NOT a major project category?
Project team members may be worried about their employment after the project is completed.
Which of the following is a disadvantage of the pure project structure?
Platform Breakthrough Derivative
Which of the following is a general type of project?
Most likely time (m) Pessimistic time (b) Optimistic time (a)
Which of the following is needed to calculate the expected time (ET) of an activity?
penalty fees
Which of the following is not a direct activity cost?
major
Which of the following is not a form of a matrix project?
Postponing the start of the entire project
Which of the following is not a motivation for using a late start schedule?
Place
Which of the following is not a resource considered in project management?
Calculate the shortest path.
Which of the following is not a step in the critical path method (CPM)?
pure project
Which project organization structure uses a self-contained team working full time on a single project?
matrix project
Which project organization structure uses team members who are assigned from the functional units and has a dedicated project manager?
matrix
Which project organizational structure blends properties of functional and pure strategies?
Earned value management
Which technique combines measures of scope, schedule and cost for evaluating project progress?
When larger samples are needed for finer variations in a process, which chart would be better suited? C-chart XX P-chart R-chart
X
Which two control charts are typically used together? Multiple select question. XX-chart C-chart P-chart R-chart
XX-chart R-chart
5 days
You have estimated the following times for an activity a (optimistic time) = 2 days b (pessimistic time) = 12 days m (most likely time) = 4 days What is the expected time (ET) for this activity?
benchmarking
a process in which one company studies the processes of another company (or industry) to identify best practices
a tool that shows how a company's strategy is delivered through a set of tailored activities is called a(n)
activity-systems map
the early finish time of a task is calculated by ________
adding the early start and duration
receivable turnover equation
annual credit sales/average account receivable
Waste
anything that does not add value from the customer's perspective
Waste
anything that does not add value from the customers perspective
quality control manager
applies techniques of statistical quality control, such as acceptance sampling and control charts, to the firm's products
business process improvement analyst
applies the tools of lean production to reduce cycle time and eliminate waste in a process
According to a rule of thumb, for every dollar that you spend in prevention, you can save $10 in what type(s) of costs?
appraisal failure
Lean suppliers
are able to respond to changers. Their prices are generally lower due to efficiencies of lean processes, and their quality has improved to the point that incoming inspection at the next link is not needed
The ratio of revenue to total assets is known as
asset turnover
Colored golf balls
at kawasaki engine plant, when a part in a subassembly is down to its queue limit, the assembler rolls a colored golf ball down a pipe to the replenishment machine center. This tells the operator which part to make nect
The _____ to produce or supply additional parts in a kanban pull system comes from downstream operations.
authority
Which of the following is an example of a goods producing business? - hospital - university - automobile manufacturer - call center
automobile manufacturer
When you remove the number of component parts based upon the number of units produced, you are conducting a level schedule. cycle count. backflush. kanban.
backflush
If the sample size varies, the standard deviation and upper and lower process control limits should be recalculated only every 200 units. have new limits calculated if equipment is calibrated. remain the same once calculated. be recalculated for each sample.
be recalculated for each sample.
A process in which one company studies the processes of another company for best practices is known as
benchmarking
To create a lean process, a full understanding of the _____ is required.
business
To create a lean process, a full understanding of the __________is required.
business
Which letter denotes the maximum number of defective items that can be found in the sample before the lot is rejected? a c b n
c
When the mean and standard deviation of a process is operating such that the control limits are acceptable relative to specification limits, the process is said to be capable. within range. acceptable. out of range.
capable.
There are two aspects to analyzing the data for benchmarking, they are
comparing actual processes. comparing performance of the process against certain measures.
There are two aspects to analyzing the data for benchmarking, they are Multiple select question. identifying performance measures and using the exact system for your firm. comparing actual processes. asking the firm analyzed to implement their process for your firm. comparing performance of the process against certain measures.
comparing actual processes. comparing performance of the process against certain measures.
Lean _____ utilizes group technology, quality at the source, and JIT production to support development of a lean supply chain.
concepts
value stream
consist of the value adding and non value adding activities required to design, order, and provide a product or service from concept to launch, order to delivery, and raw materials to customer
Fixed-order quantity models assume there is _________ tracking of inventory.
continual
The time-cost model considers the trade-offs between the time required to compete an activity and the _________ of that activity
cost
which of the following is not a step in the risk management process? - create an activity-system map -identify sources of potential disruptions -develop plans to mitigate risk -assess the potential impact of the risk
create an activity-system map
Value stream mapping is used to show both the _____ state of a process _____as well as a possible state.
current future
To calculate the reorder point for a fixed-order quantity model with safety stock, all of the following are required except
current inventory level.
Value stream mapping is used to show both the __________state of a process as well as a possible ______________ state.
current; future
Each step or activity, when using six sigma, a company performs represents an opportunity for a(n) _________ to occur.
defect
Each step or activity, when using six sigma, a company performs represents an opportunity for a(n) _________ to occur. mishap cost defect inspection
defect
Statistically, regardless of lot size, the probability of defects remains the same assuming that Multiple select question. there are no defects. defects are randomly spread throughout. each sample size is adjusted. the lot is randomly chosen.
defects are randomly spread throughout. the lot is randomly chosen.
Operations and supply chain management (OSCM)
defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services
Calculation of the reorder point for a fixed-quantity model with safety stock requires that one know the average daily _____ and the _____ time.
demand lead
When then number of needed items are computed based on the number of higher-level items produced, one is operating in a(n) _____ demand environment.
dependent
Fixed-time period is an inventory control method where firms place orders periodically, but the order quantity is ___________ every time.
different
Inventory turn is calculated by dividing cost of goods sold by average inventory value. dividing average inventory value by cost of goods sold. dividing prices for raw goods by the quantity ordered. dividing current inventory by average inventory value.
dividing cost of goods sold by average inventory value.
effectiveness
doing the right things to create the most value for the company
Inventory classifications of A, B and C are based on
dollar value or measure of importance.
Doing the things that will create the most value for the customer is known as
effectiveness
Which of the following is not a lean technique applied to service companies?
eliminate housekeeping
The two core philosophies of the Toyota Production System are Multiple select question. increasing profits. elimination of waste. reducing capital investment. respect for people.
elimination of waste. respect for people.
Which of the following is not an efficiency measure used by Wall Street? - inventory turnover -asset turnover -employee turnover - receivables turnover
employee turnover
facilities manager
ensures that the building facility design, layout, furniture, and other equipment are operating at peak efficiency
ISO 14000 addresses the need to be _______________ responsible.
environmentally
ISO 14000 addresses the need to be __________responsible.
environmentally
The economic order quantity (QoptQopt) occurs when the annual ordering and holding costs are _____.
equal
If Acme groceries wanted a 0.95 probability of not stocking out, the "z" value that would be used in the calculation to find the safety stock is _______.
equal to 1.64, located in the z chart.
Which of the following is not a type of process in the supply chain? -making - sourcing -evaluating - planning
evaluating
when three time estimates are used to estimate the activity time, critical path calculation should use the, _______ time for each activity
expected
The process of looking outside the company to compare the firm to excellent performers is called __________ benchmarking.
external
Demand is termed as independent if it comes from sources _____ to the firm and is not related to other _____.
external products
True or False Each activity in the strategic planning process is conducted only once a year
false
True or False: ISO 9000 recognizes companies each year for outstanding quality management systems
false
True or false: Waste reduction refers only to the elimination of non-value-adding activities that are part of the value stream.
false
true or false Stakeholders are individuals or companies that legally own a portion of the company and are not influenced by the actions of that company
false
true or false a firm can excel simultaneously on all competitive dimensions
false
true or false: typically, a task is performed by multiple groups or organizations
false
If manufacturing equipment within a facility produces at different rates, one can use inventory to maintain _______________ of operations.
flexibility
In a system using group technology, workers must be ______ to run several machines and processes.
flexible
In a system using group technology, workers must be ___________ to run several machines and processes. patient flexible enough on-time highly skilled
flexible enough
Group technology
is a philosophy in which similar parts are grouped into families, and processes required to make the parts are arranged in a manufacturing cell. These workers have increased job security due to the fact they run many machines
Value stream mapping
is a special type of flowcharting tool that is valuable for the development of lean processes.... Great visual way to analyze an existing system and to find areas where waste can be eliminated
Preventive maintnance
is emphasized to ensure that flows are not interrupted by downtime or malfunctioning equipment
if a delay of an activity delays the entire project project, then this activity.
is on the critical path
Level schedule
is one that requires material to be pulled into final assembly in a pattern uniform enough to allow the various elements of production to respond to pull signals
cycle time
is used to adjust resources to produce the precise quantity needed
Backflush
is used where the parts that go into each unit of the product are periodically removed from inventory and accounted for based on the number of units produced. This eliminates much of the shop floor data collection activity, which is required if each part must be tracked and accounted for during the process
what does the receivables turnover calculate?
it measures a company's efficiency in collecting its sales on credit
A company has recently implemented an automated online billing and payment processing system for orders it ships to customers. As a result, it has reduced the average number of days between billing a customer and receiving payment by 10 days. How will this affect the receivables turnover ratio?
it will increase
The acronym JIT stands for _____ _____ _____
just in time
___________ bursts are specific, short-term projects designed to implement changes to a process.
kaizen
Small specialized plants in lean supply chains are more important than plants that produce all of a firms products. large vertically managed facilities. medium facilities that produce almost all of a firms products.
large vertically managed facilities.
In a fixed-time period inventory model, the average demand over the vulnerable period depends on the review cycle (T) and the constant _____ time (L).
lead
The time between placing an order and receiving the item(s) is called the reorder point. lead time. demand variation. cycle count.
lead time.
What type of production focuses on eliminating as much waste as possible?
lean
Which of the following is not a category that applies to lean design principles?
lean transportation
In a fixed-time period system, inventory monitoring happens _____ frequently than in a fixed-order quantity system.
less
When comparing service processes to manufacturing processes, one would say that they are ______ controllable.
less
When comparing service processes to manufacturing processes, one would say that they are _________ controllable.
less
When comparing service processes to manufacturing processes, one would say that they are _________ controllable. far more less equally more
less
moving material in the supply chain is referred to a____
logistics
delivering
logistics processes such as selecting carriers, coordinating the movement of goods and information, and collecting payment from customers
Firms enter into _____________ relationships with vendors, this changes "how many is ordered" to "how many is delivered" with each order. short-term slow turn-time quick turn-time long-term
long-term
Reduced setup times are important because they lead to reductions in _____ size.
lot
Value stream mapping displays activities such as Multiple select question. lot size. labor costs. cycle time. percent uptime. changeover time.
lot size. cycle time. percent uptime. changeover time.
A supply of materials at a work center allows workers to use just-in-time production techniques. order materials more frequently. take frequent breaks from production. maintain independence of operations.
maintain independence of operations.
A way to eliminate problems from making final assembly changes are by making all the changes at one time. changing suppliers often. making large changes as often as possible. making changes that are as small as possible.
making changes that are as small as possible.
purchasing manager
manages the day-to-day aspects of purchasing, such as invoicing and follow-up
What are some of the challenging aspects of the COO?
managing the supply chain, service, and support
Work-in-process is considered ______ inventory.
manufacturing
Cost of quality (COQ) is a primary function for the
manufacturing manager.
Order winners and qualifiers represent a link between operations and what other business function?
marketing
The ability to produce a unique product exactly to a particular customer's requirements is known as
mass customization
A company known for delivering high-volume standardized services is - walmart - whole foods - great clips -mcdonalds
mcdonalds
Kanban
means "sign" or "instruction card" in japanses
Quality of source
means do it right the first time and, when something goes wrong, stop the process or assembly line immediately. Workers are empowered to do their own maintenance and housekeeping until the problem is fixed
what does the asset turnover ratio measure?
measures the amount of sales generated for every dollar's worth of assets. It measures a firm's efficiency at using its assets in generating sales revenue--the higher the number the better. It also indicated pricing strategy
Group C items may only be ordered _____ or _____ due to their low importance and value.
monthly bimonthly
In the beginning, it is best to have _______________ frequent sampling until confidence builds in the process.
more
which of the following is not a quality management principle in ISO 9000?
product design
Building service activities into a firm's product offering is known as - product service processing -product service handling - product service bundling -product service decoupling
product-service bundling
Kanban production control and minimized setup times are a part of the lean _____ _____principle.
production schedules
One purpose of inventory is to provide flexibility in _______________ _______________, this can increase lead times but reduce setup costs.
production scheduling
A project where all members of the team work on the project full time is an example of which project organizational structure
pure
which project organization structure uses a self-contained team working full time on a single project? Matrix project Pure project functional
pure project
In both services and manufacturing, waste associated with defects can be reduced by improving _____.
quality
When vendors adopt _____ practices, incoming receiving inspections of their products can be bypassed.
quality
A term used for the philosophy of making factory workers personally responsible for the quality of their output is quality at the source. six-sigma quality. customer value. respect for people.
quality at the source.
Cost of quality (COQ) is a primary function for the quality control department. manufacturing manager. customer service supervisor. supply chain manager.
quality control department.
A fixed-order _____ model uses a reorder point, R, to trigger an order of an optimal amount of product, labeled Q.
quantity
Supply chain disruption risks are
random and difficult to predict
returning
receiving worn-out, excess, and/or defective products back from customers
Freeze window
refers to that period of time during which the schedule is fixed and no further changes are possible
What does operations refer to?
refers to the manufacturing and service processes that are used to transform the resources employed by a firm into products desired by customers
waste reduction
relates to the optimization of the value adding activities and the elimination of non value adding activities that are part of the value stream
In companies using a fixed-order quantity model, a consistent inventory level is used as a trigger to order more product. This inventory level is called the ordering guideline. point of entry. execution threshold. reorder point.
reorder point.
In the Toyota Production System, _____ for people is exemplified by providing opportunities and job security for employees.
respect
All of the following are competitive dimensions that form a firm's competitive position except -cost -flexibility -retail store -delivery speed
retail store
asset turnover equation
revenue (or sales)/ total assets
What tools involves the probability or relative frequency of an event against the aggregate severity of the loss?
risk mapping
Stock carried to absorb variation in demand is known as _______________ stock.
safety
Acme Company carries an additional level of inventory beyond the expected demand during reorder lead times. This additional inventory is known as safety stock. backorder stock. raw material. just-in-case supplies.
safety stock.
The purpose of _______________ is to find when the process has changed in some nonrandom way.
sampling
When a customer audits its supplier in regards to ISO certification, this form of certification is referred to as ____________. customer third party first party second party
second party
When a customer audits its supplier in regards to ISO certification, this is referred to as a ____________ certification.
second party
sourcing
selection of suppliers that will deliver the goods and services needed to create the firm's product
A price-break model suggests that the _____ price of an item varies with order _____.
selling size
Delta Company uses special equipment and personnel to changeover production runs quickly. The costs associated with this changeover approach are considered carrying costs. rapid stock costs. purchasing costs. setup costs.
setup costs.
ISO 9000 standards are based on the _______________ quality management principles.
seven
For a process to be considered six sigma capable, the design specification limits are _______________ standard deviations away from the process mean.
six
Uniform plant loading
smoothing the production flow to dampen the reaction waves that normally occur in response to schedule variations
Which of the following dimension of the triple bottom line considers such stakeholders as employees, the local community and other entities that are impacted by the firm's existence?
social
Kanban squares
some companies use marked spaces on the floor or on a table to identify where material should be stored. When the square is empty, the supplying operations are authorized to produce; when the square is full no parts are needed
Lean logistics
some key areas include: optimized mode selection and pooling orders; combined multistop truckloads; optimized routing; cross docking; import/export transportation processes and backhaul minimization
Container system
sometimes the container itself can be used as a signal device. in this case, an empty container on the factory floor visually signals the need to fill it. The amount of inventory is adjusted by simply adding or removing containers
When price varies with the order size, the first step in the analysis process is to
sort the prices from lowest to highest and calculate the EOQ for each price level.
What do people who pursue careers in OSCM do?
specialize in managing the production and distribution of goods and services
____ and a ____ response to changes are keys to success of a lean supply chain.
speed quick
what term best describes the written of the objectives to be achieved in a project.
statement of work
When a company seeks to match the benefits of a successful position and maintain their current position in the marketplace it is attempting a(n) ________ approach.
straddling
Design quality is considered a(n) __________ for the firm.
strategic decision
Design quality is considered a(n) __________ for the firm. strategic decision unimportant decision service decision insignificant cost
strategic decision
What are the three elements that require integration to be successful in operations and supply chain management?
strategy, processes, analytics
The ability to meet current resource needs without compromising the ability of future generations to meet their needs is known as
sustainability
Which current issue in OSCM relates to the ability of a firm to maintain balance in a system, considering the ongoing economic, employee, and environmental viability of the firm?
sustainability
Lean manufacturing
systems produce what the customer wants, the quantity they want, when they want it, and with minimum resources
which of the following is not an advantage of the functional project structure
team member report to a dedicated product manager
In constructing any inventory model, there has to be a functional relationship between the variable of interest and the measure of effectiveness. average product costs and average daily lead time. order cycle time and transportation costs. annual demand and lead time in days.
variable of interest and the measure of effectiveness.
The cost of quality involves the cost of
warranties. rework. scrap.
The cost of quality involves the cost of Multiple select question. supplies. warranties. rework. scrap.
warranties. rework. scrap.
When measurements from periodic samples stay _______________ the control limits, the process can be assumed to be working properly.
within
Chief Operating Officer (COO)
works w/ the CEO and company president to determine the company's competitive strategy. Their idea's are filtered down through the rest of the company. They determine an organization's location, facilities, and what vendors it will use, and the implementation of the hiring policy
When considering a lean supply chain, which of the following components can have a lean focus? 1. Suppliers 2. Warehousing 3. Managers
1,2
Uncertainty regarding services can arise from which of the following? 1. Task times 2. Demand 3. Customer's role in production
1,2,3
What type of inventory is impacted by lean production? 1. Raw materials 2. Work-in-process 3. Finished goods
1,2,3
which of the following attributes are used to define a project? 1. Requires A Significant time periods to preform. 2. a series of relates jobs 3. directed toward some major output. 4. has no specific beginning or end
1,2,3
Which of the following are advantages of the matrix project structure 1. resource duplication is minimized 2. team members are less concerned about their future employment after the project is completed. 3. team member report to two bosses 4. Communication between functional areas is enhanced
1,2,4
Which of the following are features of an earned value management (EVM) implementation ? 1. a valuation of each activity 2. Predefined metrics that quantify the accomplishment of work. 3. subjective descriptions of project completion 4. a project plan that identifies activities to be accomplished
1,2,4
Which of the following is needed to calculate the expected time of an activity? 1. Pessimistic time (b) 2. Most likely time (m) 3. desired time (d) 4. Optimistic time (a)
1,2,4
Lean Supply chain principles
1. Lean layouts 2. Lean production schedules 3.Lean Supply chain
Lean Services
1. Organize problem solving groups 2. Upgrade housekeeping 3.Upgrade quality 4.Clarify process flows 5. Revise equipment and process technologies 6. level the facility load 7. eliminate unecessary activities 8. Reorganize physical configuration 9. Introduce demand pull scheduling 10. Develop supplier networks
An activity has the following costs and durations. Calculate the crash cost per day. Normal Cost- $1,000 Crash Cost- $1,200 Normal Duration- 5 days Crash Duration- 3 Days
100
Work to be completed and proposed schedule Budget performance measures Completion steps or milestones
A statement of work (SOW) should include:
Starting and completion times for a group of activities Description of what is to be done Performance measures
A work package includes which of the following elements?
Computer cycle counting programs can produce a cycle count notice after which events?
A zero balance on-hand A specified level of activity A positive balance but a backorder was created
What is a work breakdown structure?
A. A list of the activities making up the higher levels of the project **B. A definition of the hierarchy of project tasks, subtasks, and work packages C. A depiction of the activities making up a project D. A Gantt chart E. A structure that is incompatible with the Critical Path Method The work breakdown structure defines the hierarchy of project tasks, subtasks, and work packages.
In a Gantt chart the horizontal axis is usually which of the following?
A. Activities B. Cost C. Profit **D. Time E. Milestones
You are looking at a chart that has the terms BCWS, BCWP and AC indicating lines on the chart. What kind of chart are you looking at?
A. Gantt Chart B. PERT Chart C. Bar/Milestone Chart D. Total Program Cost Breakdown **E. EVM Chart
A project can be subdivided into which of the following?
A. Job orders B. Sub-jobs **C. Work Packages D. Sub-paths E. Events and decisions A work package is a group of activities combined to be assignable to a single organizational unit. The other elements named are not commonly used in project management.
In CPM analysis it is generally expected that the relationship between activity direct costs and project indirect costs will be which of the following?
A. Positively related B. Optimally related **C. Negatively related D. Not related E. Fractionally related Activity direct costs and project indirect costs are opposing costs dependent on time.
PERT is an abbreviation for which of the following methodologies?
A. Product Evaluation, Result and Treatment B. Programming and Evaluation Realization Technology **C. Program Evaluation and Review Technique D. Process Evaluation and Review Technology E. It is a name, not an abbreviation for anything The Program Evaluation and Review Technique (PERT) was developed for the U.S. Navy's Polaris missile project.
Which of the following is a graphic project report used in project management?
A. Project proposal B. Approved project plan C. Humphrey chart D. Equipment and supplies chart **E. Cost and performance tracking schedule
You have just been assigned to oversee a series of projects. Functional areas will loan you personnel for each project and separate project managers will be responsible for separate projects. These project managers will report to you. Which project management structure is being used?
A. Pure Project B. Task force **C. Matrix Project D. Functional Project E. PERT The matrix form: projects borrow resources from functional areas
An advantage of a pure project where self-contained teams work full time on a project is which of the following?
A. Team members can work on several projects B. Functional area is a "home" after the project is completed C. There are duplicated resources **D. Lines of communication are shortened E. Overall organizational policies and goals can be ignored An advantage of the pure project structure listed in the text is that lines of communication are shortened and decisions are made quickly
For an activity in a CPM analysis, the Early Start time is 8 and the Late Start time is 10. Which of the following statements is true?
A. The Late Finish is 12 B. The Early Finish is 10 **C. The slack for this activity is 2 D. The duration of this activity is 2 E. The activity is on the critical path The difference between the late start time and early start time is the slack time.
For an activity in a CPM analysis the Early Finish time is 20 and the Late Finish time is 20. Which of the following statements is true?
A. The activity's late start must happen before its early start **B. The activity is on the critical path C. The slack for this activity is 20 D. The duration of this task is zero E. The duration of this task is 20
Which of the following is not a reason to use inventory as a safeguard against raw material delivery time variation? An unexpected strike at a vendor's plant As a supplement to vendor-managed inventory programs Shortage of material at the vendor's plant Normal variation in shipping time
As a supplement to vendor-managed inventory programs
Which of the following is variation that is caused by factors that can be clearly identified?
Assignable variation
Which of the following is variation that is caused by factors that can be clearly identified? Assignable variation Common variation Random variation Normal variation
Assignable variation
When you remove the number of parts used in production to adjust on-hand inventory balances, you are conducting a
Backflush
Which of the following is an operational goal of total quality management (TQM)? 1. Careful design of the product or service. 2. Ensuring that the organization's systems can consistently produce the design. 2 only Neither 1 or 2 Both 1 and 2 1 only
Both 1 and 2
Typically when using ABC classification, the low dollar value, or measure of importance, items are in group _____, while high dollar value items are in group _____.
C A
When a product or service can have more than one defect per unit, which of the following is the most appropriate chart? Range chart Mean chart P-chart C-chart
C-chart
inventory turnover equation
COGS/ Avg inventory value
Which of the following is the ratio of the range of values produced by a process divided by the range of values allowed by the design specification? Control limit Capability index Tolerance Specification limit
Capability index
Which of the following is variation that is inherent in the process itself?
Common variation
Which of the following is variation that is inherent in the process itself? Assignable variation Common variation Controlled variation Real variation
Common variation
Which quality term refers to the degree to which the product or service design specifications are met?
Conformance
Which quality term refers to the degree to which the product or service design specifications are met? Dimension Engineering Conformance Design
Conformance
In the acronym DMAIC, what does the C stand for? Conformance Charts Continuous improvement Control
Control
In the _____ process, the duration of an activity is reduced.
Crashing
shortening the duration of an activity is known as
Crashing
Operations and supply chain management is concerned with the design and management of the entire system that has what function?
Creates and delivers a firm's products and services
Value stream mapping is a two-part process that details what?
Current and future states
Value stream mapping is a two-part process that details what? Past and future states Two proposed future states Current and future states Current and past states
Current and future states
Which of the following is not considered when calculating the order quantity in a fixed-time period model?
Current stock at the supplier
In lean production, what is defined as something for which the customer is willing to pay?
Customer value
In lean production, what is defined as something for which the customer is willing to pay? Waste Effectiveness Efficiency Customer value
Customer value
_____ _____ is a physical inventory-taking technique in which inventory is counted frequently, often times on a time-based schedule.
Cycle counting
Which of the following is not an example of process waste?
Defect-free products
Which of the following is not an example of process waste? Transportation Defect-free products Inventory Defective products
Defect-free products
Which six sigma tool requires changing each individual variable to determine the most influential one?
Design of experiments (DOE)
Which six sigma tool requires changing each individual variable to determine the most influential one? Cause-and-effect diagrams Pareto Charts Design of experiments (DOE) Flowcharts
Design of experiments (DOE)
What term refers to the inherent value of the product in the marketplace?
Design quality
What term refers to the inherent value of the product in the marketplace? Conformance Design quality Reliability Performance
Design quality
Which of the following are typical objectives of process control plans? Multiple select question. Identify new design specifications. Detect shifts in the process. Provide information about whether items are meeting design specifications. Develop new processes.
Detect shifts in the process. Provide information about whether items are meeting design specifications.
_____ inventory includes items in-transit or at a warehouse ready for shipment to the customer.
Distribution
Which technique combines measures of scope, schedule and cost for evaluating project progress?
Earned value management
a method for evaluating the success of a project.
Earned value management, when properly applied, provides:
Which of the following is not a lean technique applied to service companies? Clarify process flows Develop supplier networks Eliminate housekeeping Eliminate unnecessary activities
Eliminate housekeeping
Where in a process is there an opportunity for defects? Critical steps or activities Every step or activity Final step or activity First step or activity
Every step or activity
when working on time-cost trade off projects, which of the following pieces of information is not required
Expected time
time-cost model
Extending the critical path model to consider the trade-off between activity time and activity cost is known as the
Warranty costs and customer complaints are examples of which type of quality cost?
External failure costs
Warranty costs and customer complaints are examples of which type of quality cost? Appraisal costs External failure costs Prevention costs Internal failure costs
External failure costs
A disadvantage of a matrix project organizational structure is that a project manager is held responsible for successful completion of the project.
FALSE A project manager is held responsible for successful completion of the project is listed as an advantage of a matrix organizational structure.
The second step in managing a project is writing the Statement of Work.
FALSE A project starts out as a statement of work
A matrix project structure is often referred to as a "skunkworks."
FALSE A pure project is nicknamed skunkworks.
A work breakdown structure is used in project management but it is not used when the critical path method is involved.
FALSE Activities are identified as part of the work breakdown structure. Activities are also the essence of the Critical Path Method. Hence, the work breakdown structure is used when the critical path method is involved.
Breakthrough projects are those that provide fundamental improvements to existing products.
FALSE Breakthrough projects involve major changes that create entirely new markets. Platform projects are those that provide fundamental improvements to existing products.
Calculating the early start and early finish times for each activity in a CPM analysis does not provide any useful information.
FALSE One motivation for using a late start schedule is that savings are realized by postponing purchases of materials, the use of labor, and other costs until necessary. Using an early start schedule allows handling unforeseen circumstances on non-critical activities without disrupting critical path activities
You are managing a project and need to cut the cost of the project. You decide to transfer workers to another job to cut the project's costs. Costs associated with transferring the workers are an example of project indirect costs.
FALSE The costs associated with expediting activities are termed activity direct costs and add to the project direct cost. Some may be worker-related, such as overtime work, hiring more workers, and transferring workers from other jobs; others are resource-related, such as buying or leasing additional or more efficient equipment and drawing on additional support facilities.
The critical path in a CPM analysis is always the shortest path through the network.
FALSE The critical path of activities in a project is the sequence of activities that form the longest chain in terms of their time to complete.
The critical path of activities in a project is the sequence of activities that form the shortest chain in a project network of activities.
FALSE The critical path of activities in a project is the sequence of activities that form the longest chain in terms of their time to complete.
In a CPM analysis if you subtract the late finish from the early finish the result is the activity's slack time.
FALSE The difference between the late start time and early start time is the slack time.
Slack activity time is the difference between the early start and the late finish of a project activity time.
FALSE The difference between the late start time and early start time is the slack time.
When reducing the planned duration of a project using the Time-Cost CPM model we select the activity to crash by determining the cost of each alternative and selecting the one whose cost is the greatest.
FALSE The easiest way to proceed is to start with the normal schedule, find the critical path, and reduce the path time by one day using the lowest-cost activity.
One of the disadvantages of a pure project organizational structure is that the project manager has full authority over the project.
FALSE The project manager having full authority over the project is listed as an advantage in the text.
The valuations in an Earned Value Management analysis must be either profits or revenue.
FALSE The valuations could be based on either a value measure (revenue or profit) or a cost measure.
An event unit package is a subdivision of a project.
FALSE There is no such item as an event unit package described in the text.
Which tool in Six Sigma projects is a structured approach to identify, estimate, prioritize, and evaluate risk of possible failures at each stage of a process?
Failure mode and effect analysis
Which tool in Six Sigma projects is a structured approach to identify, estimate, prioritize, and evaluate risk of possible failures at each stage of a process? Cause-and-effect diagrams Design of experiments Failure mode and effect analysis Opportunity flow diagrams
Failure mode and effect analysis
T/F: A kanabn system produces zero inventory
False
T/F: Waste reduction refers only to the elimination of non-value-adding activities that are part of the value stream
False
T/F: When backflushing parts, the actual number of parts used in production mush be tracked.
False
T/F: When comparing service processes and manufacturing, the same sources of variation cause waste.
False
T/F: When utilizing a quality at the source approach, employees do not have the authority to stop the process if there is a problem.
False
The fixed-order quantity model has a larger average inventory because it must also protect against stock-out during the review period, T; fixed-time period model has no review period.
False
True of false: there are relatively few project management software options for practitioners
False
True or false: A kanban system produces zero inventory.
False
True or false: An OC curve should be shallow in the region of most interest.
False
True or false: Companies should only benchmark firms that are in the same industry to get accurate results.
False
True or false: ISO 9000 recognizes companies each year for outstanding quality management systems.
False
True or false: Waste reduction refers only to the elimination of non-value-adding activities that are part of the value stream.
False
True or false: When comparing service processes and manufacturing, the same sources of variation cause waste.
False
True or false: When utilizing a quality at the source approach, employees do not have the authority to stop the process if there is a problem.
False
The Baldrige Quality Award is given annually in all of these categories except?
Film industry
Which of the following is considered distribution inventory? Raw material inventory awaiting a machining operation Finished goods inventory in a distribution center Work-in-process inventory Finished goods at a department store waiting to be sold
Finished goods inventory in a distribution center
Which of the following is/are manufacturing inventory items? Multiple select question. Finished products Work-in-process Component parts in manufacturing In-transit supplies
Finished products Work-in-process Component parts in manufacturing
An assumption in a p-chart calculation is that the sample size is which of the following? Fixed Variable Static Dynamic
Fixed
Which analytical tool of Six Sigma breaks down a problem into the relative contributions of its components?
Pareto charts
Which analytical tool of Six Sigma breaks down a problem into the relative contributions of its components? Run charts Control charts Pareto charts Flow charts
Pareto charts
Which of the following is a form of inventory? Multiple select question. Parts waiting to be assembled Finished products held in a warehouse Raw material held in a warehouse Money owed to a firm by its customers
Parts waiting to be assembled Finished products held in a warehouse Raw material held in a warehouse
Brand name recognition is an example of which dimension of quality?
Perceived quality
Brand name recognition is an example of which dimension of quality? Features Serviceability Reliability/durability Perceived quality
Perceived quality
When conducting preventive maintenance, how often should inspection and repair be planned?
Periodically
When conducting preventive maintenance, how often should inspection and repair be planned? Periodically Biannually Daily Annually
Periodically
which of the following is not a resource considered in project management
Place
What are the 5 process activities?
Planning, Sourcing, Making, Delivering, Returning (Please Save My Darn Rabbit)
The underlying distribution for the c-chart is which of the following? Gamma Normal Poisson Exponential
Poisson
Because of favorable pricing in the short-term, a company is looking at ordering a larger-than-needed optimal quantity of an item, and keeping the excess in inventory. Which model is the company likely using to arrive at this decision?
Price break
In a lean supply chain, which component includes automation for sourcing, bidding, and auctions?
Procurement
In a lean supply chain, which component includes automation for sourcing, bidding, and auctions? Procurement Manufacturing Customers Suppliers
Procurement
What information is shown in a value stream map? Multiple select question. Product flow Information flow Monetary flows Process information
Product flow Information flow
Which of the following is a disadvantage of the matrix project structure
Project managers may hoard resources for their own projects
If you are a self-Contained project team working full time on a project, you are most likely experiencing the ___________ project structure
Pure
Which of the following is a quality management standard developed specifically for the automobile industry?
QS-9000
Which of the following is a quality management standard developed specifically for the automobile industry? QS-9000 ISO 9000 ISO 140001 TL 9000
QS-9000
Which of the following is a plot of the average of the range within each sample? P chart C chart R-chart XX-chart
R-chart
Which of the following charts is used when the measure for the sample is weight, volume, number of inches or other variable measurements? Multiple select question. R-chart P-chart XX-chart C-chart
R-chart XX-chart
Which of the following is defined as the difference between the highest and lowest numbers in a sample? Range Standard deviation Mode Median
Range
Which of the following are the four main issues to address in creating a control chart? Multiple select question. The number of samples The design specifications The frequency of samples The size of the samples The control limits
The number of samples The frequency of samples The size of the samples The control limits
To achieve quality at the source, in general, who is responsible for ensuring that quality specifications are met?
The person who does the work
To achieve quality at the source, in general, who is responsible for ensuring that quality specifications are met? The supplier of the raw materials The person who does the work The customer is responsible for ensuring quality Customer service representative
The person who does the work
The variance of an activity's completion time time requires knowledge of click all that apply The most likely time The pessimistic time The optimistic time the activities predecessors
The pessimistic time the optimistic time
Activity A is a predecessor for activities B and C. When determining the late finish time for activity A.
The smaller of the late starts for B and C
develop a minimum-cost schedule. control expenditures.
The time-cost model attempts to
the optimistic time (a). the pessimistic time (b).
The variance of an activity's completion time requires knowledge of
Value stream
These are the value-adding and non-value-adding activities required to design, order, and provide a product from concept to launch, order to delivery, and raw materials to customers.
Which is the best form of ISO certification?
Third party
Which is the best form of ISO certification? There is no best form Third party Second party First party
Third party
Uncertainty regarding services can arise from which of the following? 1. Task times 2. Demand 3. Customer's role in production Only 2 and 3 Only 1 and 3 1, 2 and 3 Only 1 and 2
1, 2 and 3
When determining the size of a kanban, which of the following do you need to consider? 1. Expected demand 2. Safety Stock 3. Size of Container 1, 2, and 3 1 and 3 only 1 and 2 only 2 and 3 only
1, 2, and 3
Which of the following are assumptions that justify the costs of quality? 1. Failures occur 2. Prevention is cheaper 3. Performance can be measured
1, 2, and 3
Which of the following are assumptions that justify the costs of quality? 1. Failures occur 2. Prevention is cheaper 3. Performance can be measured 1, 2, and 3 only 1 and 2 only 2 and 3 only 1 and 3
1, 2, and 3
Lean Warehousing
This relates to eliminating non-value added steps and waste in product storage processes. Typical functions include the following: 1. receiving material 2. put away storing 3. picking inventory 4.
The standard practice in statistical process control for variables is to set control limits to how many standard deviations from the mean? Three One Two Four
Three
business analytics
involves the analysis of data to better solve business problems
Safety stock inventory levels are determined by the _____ of stock out at a given desired service level.
probability
planning
processes needed to operate an existing supply chain strategically
making
producing the major product or service
Which of the following is not a quality management principle in ISO 9000? process approach customer focus continual improvement product design
product design
Which of the following are signals that could be used in a kanban system? 1. Containers that identify the next production step 2. Cards to mark product movement 3. Colored golf ball Only 2 and 3 Only 1 and 2 Only 1 and 3 1, 2, and 3
1, 2, and 3
Which categories of inventory typically go through a cycle count?
"A" items "C" items "B" items
7 prominent types of waste
(1) waste from overproduction (2) waste of waiting time (3) Transportation waste (4) inventory waste (5) processing waste (6) waste of motion (7) waste from product defects
the crash-cost per day ( or other time unit) is calculated using which of the following formulas.
(cc-nc)/(nt-ct)
A project starts out as which of the following?
**A. A Statement of Work B. Critical Path Method (CPM) C. A series of milestones D. A Gantt chart E. A latest-start-time estimate A project starts out as a statement of work.
A listing of immediate predecessor activities is important information in a CPM analysis for which of the following reasons?
**A. It specifies the relationships in the CPM network of activities B. It provides useful timing information C. It includes cost information D. It is the probability information required in the final step of CPM E. None of the above
A series of projects that are organized in such a way that each project utilizes people from different functional areas is using which of the following organizational structures?
**A. Matrix project B. Integrated Task Force C. Functional project D. Pure project E. Cross-functional flexible team The matrix project utilizes people from different functional areas.
You have been placed in charge of a large project. Shortened communication lines are required to insure quick resolution of problems as they arise. You recognize that the project is going to take a lot of time and require a lot of team pride, motivation, and commitment by all members. Which project management structure should you use in this situation? .
**A. Pure Project B. Task force C. Matrix Project D. Functional Project E. PERT The pure project has the advantages that lines of communication are shortened, decisions are made quickly and team pride, motivation, and commitment are high
Uncertainty regarding services operations can arise from which of the following?
-Uncertainty in task time -Uncertainty in demand -Customers' production roles
Value stream mapping (VSM) is a two-part process. What are those two parts?
-current state -future state
efficiency
-doing something at the lowest possible cost - the goal is to produce a good or provide a service by using the smallest input of resources
Value stream mapping (VSM) is used to visualize what?
-information flows -product flows
When designing a lean layout, the system designer must consider what type of logistics systems tie to the layout?
-internal -external
Lean production requires a stable schedule that is accomplished by which of the following?
-level scheduling -freeze windows
When considering a lean supply chain, which of the following components can have a lean focus?
-logistics -suppliers -procurement -warehousing -manufacturing -customers
What does supply chain refer to?
-refers to the processes that move information and material to and from the manufacturing and service processes of the firm -includes the logistics processes that physically move product and the warehousing and storage processes that position products for quick delivery to the customer
In which type of operations does lean production work best?
-repeatable -standardized
Lean supply chains design principles can be divided into three major categories. Which of the following components are part of lean supply chains?
-specialized plants -collaboration with suppliers -building a lean supply chain
In cycle counting, the accuracy level recommended by experts for "A" items is +/-
0.2%.
What is the ideal lot size when using JIT production?
1
Level production requires a stable schedule that requires which of the following: 1. Level scheduling 2. Freeze windows 3. Over utilization of capacity 2 and 3 1 and 2 1, 2 and 3 1 and 3
1 and 2
Seven prominent types of waste from supply chain
1) waste from overproduction 2) waste of waiting time 3) transportation waste 4) inventory waste 5) processing waste 6) waste of motion 7) waste from product defects
Six Sigma refers to Multiple select question. The number of quality experts each firm should employ. A description of the quality goal of no more than 3.4 defects per million opportunities. The quality award given to the supplier with the fewest defects. A quality improvement philosophy and program.
A description of the quality goal of no more than 3.4 defects per million opportunities. A quality improvement philosophy and program.
a company's strategic strategy.
A firm should have a mix of projects that best support
Which category of inventory is managed most closely by the firm?
A items
Lean Procurement
A key is automation, the term e-procurement relates to automatic transaction, sourcing, bidding, and auctions using web based applications, and use software that removes human interaction and integrates with the financial reporting system of the firm. the key to it is visibility. Suppliers must be able to see into the customers operations and the customer must be able to see into their suppliers operations
It is possible to have multiple critical paths.
A project has how many critical paths?
pure
A project where all members of the team work on the project full time is an example of which project organizational structure?
start; finish
A schedule that completes the project and all its activities as soon as possible is known as an early __________ or early ____ schedule
a late start schedule
A schedule that delays each activity as long as possible without delaying the overall project completion is known as _____.
Early start schedule
A schedule that lists all activities by their early start times is a(n)?
Project milestone
A specific event that should be reached at a certain point in time is often referred to as?
Some of the advantages of a functional project where the project is housed in a functional division include which of the following?
A. The project manager has full authority over the project B. Team pride, motivation, and commitment are high **C. A team member can work on several projects D. Needs of the client are secondary E. None of the above An advantage of the functional project structure listed in the text is that a team member can work on several projects.
You know when you have arrived at the optimal solution in using the Time-Cost CPM Scheduling model analysis when what happens?
A. You have found the critical path B. You have run out of crash time C. You no longer have a linear relationship with costs **D. You have reached the minimum total cost E. You have run out of crash costs
You have just performed a CPM analysis and have found that more than one path through the project network has zero slack values. What can you conclude?
A. You have incorrectly performed the analysis **B. You have multiple critical paths C. Only one path is optimal D. More than one path is optimal E. The project will not be completed by the desired time It is possible and it often happens that there are multiple paths of the same length through the network so there are multiple critical paths.
The highest interest of an operating characteristic curve is between the and the _______________ LTPD.
AQL
Which term describes sampling performed on goods that already exist to determine what percentage of products conform to specifications? Conforming sampling Sampling limits Sampling error Acceptance sampling
Acceptance sampling
In any inventory system, _____ is important for a smooth production process so that customer orders can be processed as scheduled and not held up because of unavailable products.
Accuracy
Immediate predecessors
Activities that need to be completed immediately before an activity are?
Which of the following are guidelines to building a lean supply chain? Multiple select question. All firms along the value stream must make an adequate return on their investment relevant to the value stream. Every participating firm has the right to examine every activity in every firm relevant to the value stream. All firms should try and be the most profitable regardless of the impact to other firms along the value stream. All firms must work together to identify and eliminate waste.
All firms along the value stream must make an adequate return on their investment relevant to the value stream. Every participating firm has the right to examine every activity in every firm relevant to the value stream. All firms must work together to identify and eliminate waste.
People constraints
All of the following are constraints addressed in project management except:
process
All of the following are types of project organization structures except:
selecting new partners. outsourcing major activities. selecting carriers.
Alliance & Partnership during project execution involves activities such as
In which step of the DMAIC cycle do you determine the most likely causes of defects and understand why defects are generated?
Analyze
In which step of the DMAIC cycle do you determine the most likely causes of defects and understand why defects are generated? Define Measure Analyze Improve
Analyze
The classic "I love Lucy" scene where they are inspecting the chocolates on the assembly line is an example of what type of quality cost? Appraisal External failure Internal failure Prevention
Appraisal
Which of the following is not a dimension of quality?
Appraisal
Which of the following is not a dimension of quality? Perceived quality Durability Appraisal Aesthetics
Appraisal
ISO documents provide detailed requirements for meeting the standards and describing the tools used for improving quality in the firm. These documents are: Specific to a particular industry. Generic, but do not apply to manufacturing. Generic and applicable to any organization. Generic, but do not apply to services.
Generic and applicable to any organization.
What term describes a philosophy in which similar parts are grouped into families, and the processes to make the parts are arranged into manufacturing cells? JIT production Group technology Lean layout Quality at the source
Group technology
Which of the following people was not considered one of the quality gurus?
Henry Ford
Which of the following people was not considered one of the quality gurus? Joseph Juran Henry Ford W. Edwards Deming Philip Crosby
Henry Ford
Which of the following people was not considered one of the quality gurus? - Henry Ford - Philip Cosby -William Demy - Joseph Juran
Henry Ford
Match the inventory costs with their definition. Instructions Holding costs Setup costs Ordering costs Shortage costs Costs associated with initiating production of a product. Costs incurred when a product is not available when ordered by a customer. Costs of shortage, loss, handling, insurance, obsolescence. Costs associated with placing an order with a supplier.
Holding costs: Costs of shortage, loss, handling, insurance, obsolescence. Setup costs: Costs associated with initiating production of a product. Ordering costs: Costs associated with placing an order with a supplier. Shortage costs: Costs incurred when a product is not available when ordered by a customer.
Which is the ISO certification regarding quality management requirements in business-to-business dealings?
ISO 9000
Platform project
Identify the type of project that primarily involves fundamental improvements to existing products.
is on the critical path.
If a delay of an activity delays the entire project, then this activity
4 days
If the optimistic estimate of an activity's completion is 3 days and the pessimistic estimate is 15 days, what is the estimated variance (σ2) of the activity's completion time?
pure
If you are part of a self-contained project team working full time on a project, you are most likely experiencing the ______ project structure.
In which step of the DMAIC cycle would you identify ways to remove the cause of defects and confirm key variables? Measure Improve Control Analyze
Improve
immediate
In a network diagram, the activities that need to be completed directly before another activity are known as _____ predecessors.
Kanban pull system
In a paperless control system, containers can be used instead of cards or containers
Customer Value
In the context of lean production, something for which the customer is willing to pay
The expected duration
In the following identification of Activity C, the number represents which of the following? C(4)
Lean layouts
Include the following 1. Group technology 2. Quality at the source 3. JIT production
Lean supply chains
Include the following 1. Specialized plants 2. Work with suppliers 3. Building a lean supply chain
Lean production schedules
Include the following 1. Uniform plant loading 2. Kanban production control system 3. Determine number of kanbans needed 4. Minimize setup times
Match the advantages of inventory with their definitions. Maintain independence of operations Meet variation in product demand Take advantage of economic purchase order size Accommodate variability in raw material delivery time Provide a buffer to absorb unexpected shortages or disruptions from vendors Acts as a buffer to absorb unexpected periods of high demand Order larger quantities to reduce shipping, receiving, and clerical costs Allow the work center flexibility to work without undue influence from other work centers
Maintain independence of operations: Allow the work center flexibility to work without undue influence from other work centers Meet variation in product demand: Acts as a buffer to absorb unexpected periods of high demand Take advantage of economic purchase order size: Order larger quantities to reduce shipping, receiving, and clerical costs Accommodate variability in raw material delivery time: Provide a buffer to absorb unexpected shortages or disruptions from vendors
According to the inventory control system matrix, if a company has highly independent products and high transaction costs, it is likely to deploy what type inventory control process? Rate-based synchronous systems Materials requirements planning Reorder point Manual two-bin
Manual two-bin
Expenditures related to achieving product or service quality include all of the following except:
Manufacturing costs
Expenditures related to achieving product or service quality include all of the following except: Appraisal costs Manufacturing costs Failure costs Prevention costs
Manufacturing costs
Which project organization structure uses team members who are assigned from the functional units and has a dedicated product manager?
Matrix project
a specific event that is to be reached at a certain point in time is known as a project _________
Milestone
Prototype testing Completion of design Production of a prototype
Milestones for a project can include:
Which distribution is used to calculate the probability of producing a defect? Exponential Weibull Poisson Normal
Normal
_______ is a functional field of business with clear line management responsibilities
OSCM
_______concerned with the management of the entire system that produces a product or delivers a service
OSCM
the foundational principle of earned value management (EVM) is that a true understanding of cost and schedule performance depends upon measuring technical performance __________
Objectively
When considering a lean supply chain, which of the following components can have a lean focus? 1. Suppliers 2. Warehousing 3. Managers Only 2 and 3 Only 1 and 3 1, 2, and 3 Only 1 and 2
Only 1 and 2
The graphical display of the probability of accepting lots with varying percentages of defects is termed? Lot tolerance percent defective Operating characteristic curves P-chart and C-chart Acceptance sampling
Operating characteristic curves
In a lean system, who typically performs preventative maintenance? Operators Interns Management Executives
Operators
Which of the following control charts must use a sample large enough to allow counting of the attribute? C-chart Range chart Mean chart P-chart
P-chart
The activity direct costs associated with a project might include giving workers overtime to complete a project in less-than the expected time.
TRUE The costs associated with expediting activities are termed activity direct costs and add to the project direct cost. Some may be worker-related, such as overtime work, hiring more workers, and transferring workers from other jobs; others are resource-related, such as buying or leasing additional or more efficient equipment and drawing on additional support facilities.
The project indirect costs associated with a project include overhead, facilities, and resource opportunity costs.
TRUE The costs associated with sustaining the project are termed project indirect costs: overhead, facilities, and resource opportunity costs.
The critical path in a CPM analysis is found by locating the activities times with zero slack.
TRUE The critical path is the longest sequence of connected activities through the network and is defined as the path with zero slack time.
The critical path in a project is that sequence of activities that consume the longest amount of time in a project network of activities.
TRUE The critical path of activities in a project is the sequence of activities that form the longest chain in terms of their time to complete.
In a CPM analysis if you subtract the early start from the late start the result is the activity's slack time.
TRUE The difference between the late start time and early start time is the slack time.
In CPM the late start time estimate is the latest time you can start an activity and still keep the entire project on schedule.
TRUE The late start and late finish are the latest times activities can start and finish without delaying the project.
In the Time-Cost CPM model, cost is assumed to be a linear function of time.
TRUE We assume a linear relationship between time and cost. This assumption is common in practice and helps us derive the cost per day to expedite
When breaking down a project into smaller elements, what term is used to describe subdivision Task and menial tasks activity and grantt charts activity and tasks task and subtasks
Task and subtasks
ISO, international standards for quality management and assurance, was developed by?
The International Organization of Standardization
ISO, international standards for quality management and assurance, was developed by? International Support of Standards The International Organization of Standardization International Suppliers Organization Kaoru Ishikawa
The International Organization of Standardization
When placing an order for a single period, which of the following is considered? Multiple select question. The cost of transportation The cost of overestimating demand The cost of placing an order The cost of underestimating demand
The cost of overestimating demand The cost of underestimating demand
indirect costs
The costs associated with sustaining a project are referred to as
the longest chain of activities in a project.
The critical path is
Question Mode Multiple Select Question Select all that apply The uniqueness of service delivery leads to which of the following sources of variation? Multiple select question. Quality of manufactured product Uncertainty in demand Uncertainty in task times Customers' role in production
Uncertainty in demand Uncertainty in task times Customers' role in production
_______________ and ________________ specification limits define acceptable parameters and the target value of a process.
Upper Lower
Earned ________ management combines measures of scope, schedule and cost for evaluating project progress.
Value
What term describes the value-adding and non-value-adding activities required to design, order and provide a product or service?
Value stream
What term describes the value-adding and non-value-adding activities required to design, order and provide a product or service? Value stream Flowcharting Product mapping Project management
Value stream
What is a special type of flowcharting tool that is used in lean processes?
Value stream mapping
What is a special type of flowcharting tool that is used in lean processes? Production process mapping Value stream mapping Service blueprinting Process flowcharting
Value stream mapping
What type of activities transform materials and information into something the customer wants?
Value-adding
What type of activities transform materials and information into something the customer wants?
Value-adding activities
What type of activities transform materials and information into something the customer wants? Production scheduling Non-value adding activities Value-adding activities Service calls
Value-adding activities
_______________ are characteristics that can be measured numerically, such as weight, length, or diameter.
Variables
What do Six Sigma programs seek to reduce in processes? Standardization Redundancy Excess Variation
Variation
Which of the following is not considered in lead time when calculating the number of kanbans needed? Time transporting materials to user Waiting time due to equipment breakdowns Waiting time while other materials are processed Processing time for the container
Waiting time due to equipment breakdowns
What is defined as anything that does not add value from the customer's perspective?
Waste
What is defined as anything that does not add value from the customer's perspective? Trash Waste Junk Excess
Waste
JIT
What lean production came from was pioneered in in Japan at toyota
Statement of work
What term best describes the written description of the objectives to be achieved in a project?
work package
What term describes the group of activities assigned to a single organizational unit?
functional
When a project is housed within a functional division, such as manufacturing, it is called a ________ project.
three time estimates
When a single time estimate of an activity completion time is not reliable, you should use
task and subtasks
When breaking down a project into smaller elements, what terms are used to describe the subdivisions?
expected time
When calculating the critical path for a three time estimate project, you use the ______________ as the activity duration time.
4
When calculating the expected completion time, the most likely time is weighted ____ times more than the optimistic and pessimistic times.
on the critical path with the lowest crash cost per day.
When crashing a project, the first activity you choose as a candidate for crashing should be
one advantage of the _______ project structure is that team members can work on several projects without having to report to multiple project managers
functional.
Lean customers
have a great understanding of their business needs and specify meaningful requirements. They value speed and flexibility and expect high levels of delivery performance.
A fixed-time period inventory model carries a ____ level of safety stock than a fixed-order quantity system.
higher
Process limits relate to how consistent the process is for making a product. the design of a part. the number of trade-offs involved in determining the upper and lower specification limits. how consistent the process is with 100% inspection.
how consistent the process is for making a product.
Which of the following is not a major activity of a typical strategic planning process? - translate the strategy - plan operations and supply -implement the strategy -develop the strategy
implement the strategy
Lean principles throughout the supply chain can primarily be seen in
improved responsiveness to the customer.
Lean principles throughout the supply chain can primarily be seen in hiring practices of employers. less raw material usage. lower costs of wages. improved responsiveness to the customer.
improved responsiveness to the customer.
functional
in a _______ project structure, team members do not report to a dedicated manager, but remain part of their functional units.
crashing
in the _____ process of a project, the duration of an activity is reduced.
Customers value
in the context of lean production, is defined as something for which the customer is willing to pay.
Lean production
in the context of supply chains, lean production refers to a focus on eliminating as much waste as possible
Often, a(n) ___________ in productivity occurs as a by-product of efforts to reduce the cost of quality.
increase
Campbell's Soup makes products for Kroger and other grocery stores based on sales to the final consumer. This inventory management environment is characterized as ________ demand. marketing forecasted dependent independent
independent
the costs associated with sustaining a project are referred to as
indirect costs
A process that cannot be weighed or measured is known as
intangible
Lean production requires that activities be ______ to achieve production using minimal inventories.
integrated
Lean production requires that activities be __________________ to achieve production using minimal inventories.
integrated
Lean production requires that activities be __________________ to achieve production using minimal inventories. quick integrated separate close together
integrated
A single-period _____ model helps in situations where a company is trying to produce the optimal quantity of inventory for a single event, minimizing overproduction costs and potential lost revenues.
inventory
The set of policies and controls that monitor levels of inventory and determine what levels should be maintained, when stock should be replenished, and how large orders should be is called a(n) _____ system.
inventory
When calculating the order quantity in a fixed-time period model with safety stock, the formula is Order Quantity = Average demand over the vulnerable period + safety stock - _____ currently on-hand.
inventory
The current amount of inventory (on-hand quantity plus on-order minus backordered) is known as the inventory demand. inventory position. inventory available. inventory level.
inventory position.
The ratio of COGS to average inventory value is known as
inventory turnover
In a lean supply system, supply coordination must exist with the managers on different shifts. raw material supplier and the customer. needs of the production facilities. customer and the production facility.
needs of the production facilities.
If the desired completion time for a project (D) is less than expected completion time (T v E) the value of Z will be
negative
supply chain manager
negotiates contracts with vendors and coordinates the flow of material inputs to the production process and the shipping of finished products to customers
Lean logic
nothing will be produced until it is needed
Colored markers or cards are used in kanban production control systems to make the production floor more visually appealing. notify previous work centers that work is completed. notify the manager of which employee completed the work. notify upcoming centers of the work required.
notify upcoming centers of the work required.
when crashing a project, the first activity your crash should be
on the critical path with the lowest crash cost per day
In fixed-order quantity systems, the amount of inventory that minimizes total costs is called the _____ _____ _____.
optimal order quantity
Waste reduction is the ______________ of the value-adding activities and the _____________ of non-value-adding activities that are part of the value stream.
optimization; elimination
As it relates to inventory, a buyer's time expended to prepare the purchase order for more material is considered a(n) ____ cost. ordering holding buffer execution
ordering
The managerial and clerical costs to prepare purchase or production orders are called shortage costs. ordering costs. logistics costs. holding costs.
ordering costs.
_______ and _______ are forcing companies to find flexible ways to meet customer demand
outsourcing and mass customization
In a single period model, CoCorepresents the cost per unit associated with the _____ estimating of demand.
over
which of the following is not a direct activity cost? leasing equipment support facilities overtime work overhead
overhead
branch manager (bank)
oversees all aspects of financial transactions at a branch
warehouse/distribution manager
oversees all aspects of running a warehouse, including replenishment, customer order fulfillment, and staffing
department store manager
oversees all aspects of staffing and customer service at a store
hospital administrator
oversees human resource management, staffing, supplies, and finances at a health care facility
plant manager
oversees human resource management, staffing, supplies, and finances at a health care facility
call center manager
oversees staffing and customer service activities at a call center
logistics manager
oversees the movement of goods throughout the supply chain
Value stream mapping displays activities such as
percent uptime. lot size. cycle time. changeover time.
project manager
plans and coordinates staff activities, such as new-product development, new-technology deployment, and new-facility location
production control analyst
plans and schedules day-to -day production
Rank the following terms in regards to a project from the highest level down to the lowest Task Project Work package Subtask Portfolio
portfolio project task subtask Workpackage
Which of the following is not a motivation for using a late start schedule
postponing the start of an entire project
Since it is not easy to determine how well a sampling plan discriminates between good and bad quality, you should always examine __________ before using a sampling plan. the P-chart an R-chart the C-chart the OC curve
the OC curve
matrix
the ________ project structure minimizes the duplication of resources?
sustainability
the ability to maintain balance in a system
what does inventory turnover measure?
the average number of times inventory is sold and replaced during the fiscal year. it measures the company's efficiency in turning its inventory into sales
When choosing how often to take samples, there is a trade-off between the costs of sampling and the number of employees in the quality department. the readings from the last set of samples. the amount of time it takes to get the sample. the benefit of adjusting the system.
the benefit of adjusting the system.
supply chain management
the central idea is to apply a total system approach to managing the flow of information, materials, and services from raw material suppliers through factories and warehouses to the end customer
ISO 14000 has a three-pronged approach that includes
the development of environmentally friendly products and services. standards for monitoring air, water, and soil. environmental management requirements.
ISO 14000 has a three-pronged approach that includes Multiple select question. the development of environmentally friendly products and services. environmental management requirements. standards for monitoring air, water, and soil. the cheapest cost for raw materials among all suppliers.
the development of environmentally friendly products and services. environmental management requirements. standards for monitoring air, water, and soil.
A purist view of the cost of quality is one that references all costs until 100% perfection is attained. A less stringent viewpoint is defined as
the difference between expected excellent performance and the current costs.
A purist view of the cost of quality is one that references all costs until 100% perfection is attained. A less stringent viewpoint is defined as the difference between 100% perfection and the industry standard. the difference between expected excellent performance and the current costs. whatever it takes to reach 100% perfection. not attainable in today's society.
the difference between expected excellent performance and the current costs.
Inventory turn is a key measure for a business and directly relates to the supply chain manager's performance. the quality of management. the price paid for raw materials. the financial performance of the firm.
the financial performance of the firm.
Kaizen
the japanese philosophy that focuses on continuos improvement
When calculating the reorder point for a fixed-quantity model with safety stock, the value "z" represents
the number of standard deviations associated with a given service probability.
Waste reduction
the optimization of value-adding activities and elimination of non-value-adding activities that are part of the value stream
When placing an order for a single period, the order quantity should be increased as long as the probability of selling what is ordered is less than or equal to Co/Cu-Co the probability of selling what is ordered is greater than Cu/Cu+Co the probability of selling what is ordered is less than or equal to Cu/Cu+Co
the probability of selling what is ordered is less than or equal to Cu/Cu+Co
Customers play a role in production with services because
they typically have to provide information to begin the service process.
when a single time estimate of an activity completion time is not reliable, you should use
three time estimates
One way that hospitals have reorganized physical configuration with services is through the use of higher charges to increase revenue. through the use of lower cost outsourced providers. through the use of routing patients to multiple locations for treatments. through the use of more microclinics for specialty procedures.
through the use of more microclinics for specialty procedures.
When you want to express the ratio of all outputs to all inputs, you should use a _____ productivity measure
total
The sum of annual purchasing costs, annual ordering costs, and annual holding costs is known as the total inventory cost. total order cost. total annual cost. annual product cost.
total annual cost.
The benchmark for lean manufacturing is known as the _____ _____ _____.
toyota production system
The benchmark for lean manufacturing is known as the
toyota production system
lean improvement manager
trains organizational members in lean production and continuous improvement methods
True or False A process is made up of one ore more activities that transform inputs into outputs
true
True or False An operations and supply chain manager helps firms determine the best way to deliver its goods and services
true
True or False Business analytics is defined as the analysis of data to better solve business problems
true
True or False Electric commerce is defines as the use of the internet as an essential element of business activity
true
True or False Many product offerings are a combination of goods and services
true
True or False Operations and Supply chain management is focused on the systems that create and deliver an organization's products and services
true
True or false: Lean production uses a pull system for production.
true
True or false: Value stream includes both value-added and non-value-added activities.
true
true or false Operations effectiveness is related directly to the costs of doing business
true
All of the following are types of waste in a lean process except waiting time. motion. product defects. underproduction.
underproduction.
When production flow is smoothed to dampen the schedule variation, we call this
uniform plant loading
When production flow is smoothed to dampen the schedule variation, we call this uniform plant loading. backflush. kanban system. level production.
uniform plant loading.
The attractiveness of a product relative to its costs is known as
value
What term describes the value-adding and non-value-adding activities required to design, order and provide a product or service?
value stream