Org 3310 -Final Exam
Which of the following are plans in which all or most employees can participate and that generally tie the reward to some measure of company-wide performance? A. Team incentive plan B. Employee stock ownership plan C. Profit sharing plan D. Organization-wide incentive plan E. Gainsharing plan
d
Which of the following coaching steps is often necessary to ensure that poor work habits do not reemerge? A. Analysis B. Planning C. Active coaching D. Follow-up E. Preparation
d
Which of the following describes a temporary team whose members work on specific analytical assignments? A. Departmental teams B. Quality circles C. Self-directed work teams D. Suggestion teams E. Problem-solving teams
d
Which of the following include things such as supplemental retirement, life insurance, and health insurance? A. Base pay B. Hourly wages C. Short-term incentives D. Executive perks E. long-term incentives
d
Which of the following is a discretionary benefit, not required by federal or most state laws? A. Worker's compensation B. Leave under the Family Medical Leave Act C. Unemployment insurance D. Employee assistance programs E. Social Security
d
Which of the following is a voluntary federation of about 56 national and international labor unions in the United States? A. AAA B. NLRB C. SEIU D. AFL-CIO E. Office of Arbitration Services
d
Which of the following is a one-time payment to an employee upon termination? A. Unemployment insurance compensation B. Supplemental pay benefits C. Vacation and holiday pay D. Severance pay E. Workers' compensation
d
Which of the following is the management of employee relations usually assigned to? A. line management B. fellow employees C. CEOs D. HR E. the Board of Directors
d
Which of the following legislation limited the courts' abilities to issue injunctions for peaceful picketing and payment of strike benefits? A. National Labor Relations Act (Wagner Act) B. Taft-Hartley Act (LMRA) C. Sarbanes-Oxley Act D. Norris-LaGuardia E. Landrum-Griffin Act
d
Which of the following pays survivor benefits or death benefits to the employee's dependents? A. Unemployment insurance compensation B. Severance pay C. Workers' compensation D. Social Security E. Pension plans
d
Which of the following, provided by the federal government, provides an income if you retire at age 62 or after? A. Workers' compensation B. Pension plans C. Unemployment insurance compensation D. Social Security E. Severance pay
d
A(n) ________ exception to termination at will is based on a precedent. A. public policy B. unsatisfactory performance C. misconduct D. common law E. statutory
d
A(n) ________ is a systematic approach to identifying and eliminating hazards before they occur. A. safety inspection B. safety analysis C. safety audit D. job hazard analysis E. operational safety review
d
Sarbanes-Oxley and the Dodd-Frank Law make ________ even more important than ever. A. broadbanding B. comparable worth C. total rewards D. board oversight E. competency-based pay
d
Ultimately, who must assume all of responsibility for an employee's career? A. Society B. The employer C. The industry D. The employee E. The government
d
________ serve as the anchors against which the relative importance or value of all other jobs is compared. A. Compensable factors B. Job evaluations C. Employee evaluations D. Benchmark jobs E. Job analyses
d
According to Modern Survey, what percentage of employees who would vote "yes" to unionization are disengaged? A. 75% B. 25% C. 40% D. 10% E. 50%
e
According to one survey described in the textbook, what is the leading cause of employees leaving their jobs? A. Work-life balance B. Career development C. Promotional opportunities D. Health care benefits E. Pay
e
After a manager gives a performance appraisal, what is often the next step? A. Eliminate middle management. B. Reevaluate productivity requirements. C. Reorganize the department. D. Hire new employees. E. Address career related issues.
e
Approximately what percentage of employee benefits do wages and salaries account for? A. 15% B. 73% C. 50% D. 100% E. 37%
e
Approximately what percentage of workers surveyed ranked workplace safety higher than minimum wages, sick days, and maternity leave? A. 69% B. 51% C. 33% D. 95% E. 80%
e
Dismissal is a(n) ________ termination of an employee's employment with the company. A. rash B. mutual C. unplanned D. voluntary E. involuntary
e
FedEx has been one of the "Fortune Magazine's 100 Best Companies to Work For" for ________ of the past 15 years. A. 7 B. 10 C. 5 D. 15 E. 12
e
Health club benefits are a(n) ________ bargaining item. A. blue sky B. mediation C. mandatory D. illegal E. voluntary
e
In which of the following coaching steps is it important to offer ideas and advice in such a way that the subordinate can hear them, respond to them, and appreciate their value? A. Preparation B. Planning C. Analysis D. Follow-up E. Active coaching
e
In which step of coaching is the goal to obtain the employee's enthusiastic agreement on what change is required? A. Preparation B. Active coaching C. Analysis D. Follow-up E. Planning
e
In a(n) ________, employees who do not belong to the union still must pay the union an amount equal to union dues. A. preferential shop B. union shop C. closed shop D. maintenance of membership E. agency shop
e
John was hired by ABC Industries. John was told that within 30 days of employment he must join the union and pay dues or he will be terminated. ABC Industries is working under a union contract with a(n) ________ security clause. A. closed shop B. preferential shop C. maintenance of membership D. agency shop E. union shop
e
Medicare is administered by _______. A. Americans with Disabilities Act (ADA) B. Employee Retirement Income Security Act (ERISA) C. Health maintenance organizations (HMOs) D. Consolidated Omnibus Budget Reconciliation Act (COBRA) E. Social Security
e
OSHA regulations cover ________. A. local governments B. self-employed persons C. state governments D. farms employing only family members E. employees working in a private college or university
e
One drawback of punishment is that it does NOT gain ________. A. management support B. long-term compliance C. short-term compliance D. no compliance E. long-term cooperation
e
Personnel activities like screening, training, and appraising serve to ________ the organization. A. grow B. evaluate C. reorganize D. define E. staff
e
The bargaining unit is determined during the ________ stage of the union drive and election. A. campaign B. authorization cards C. election D. initial contact E. hearing
e
The part of FedEx's Guaranteed Fair Treatment Process where the complainant submits a written complaint to a member of management is called ________. A. open review B. officer complaint C. executive appeals review D. closed review E. management review
e
The perpetrator of workplace violence is most often a(n) ________. A. supplier B. stranger C. coworker D. employee's family member E. customer
e
The violation of good faith bargaining in which one side delays the meeting, refuses to meet, or requires an unreasonable meeting time or location is called ________. A. unwillingness to compromise B. surface bargaining C. withholding information D. unilateral change in conditions E. dilatory tactics
e
When used as a determinant for promotion, it is important to define and measure ________. A. retention B. voluntary turnover C. seniority D. satisfaction E. competence
e
Which of following are considered to be rewards for achieving short-term goals? A. Hourly wages B. Base pay C. Long-term incentives D. Executive perks E. Short-term incentives
e
Which of the following describes employee relations? A. Teams that identify and research work processes and develop solutions to work-related problems B. The characteristic values, traditions, and behaviors a company's employees share C. The study of standards of conduct and moral judgment; also the standards of right conduct D. Employer programs aimed at ensuring that all employees are treated fairly E. The activity that involves establishing and maintaining the positive employeedash-employer relationships
e
Which of the following is NOT a tangible cost of employee turnover? A. Screening costs B. Interviewing costs C. Recruiting costs D. Testing costs E. Cost of rework
e
Which of the following describes a gainsharing plan? A. An incentive plan that pays only for results B. An incentive plan in which the employer contributes shares of its own stock to a trust established to purchases shares of the firm's stock for employees C. An incentive plan in which employees share in some percentage of the company's annual profits D. An incentive plan that encourages teamwork and focuses on team members' performance E. An incentive plan that pays based on cost savings experienced by the company
e
John's pay is $30,000, and the midpoint for John's pay grade is $40,000. What is John's compa ratio? A. .75 B. .85 C. .25 D. 1.3 E. 1.0
a
The ________ piece of a fair discipline process is a system of effective discipline. A. orientation B. rules and regulations C. rewards D. penalties E. appeal process
d
________ are financial rewards that are paid out when production exceeds set standards. A. Financial incentives B. Management bonuses C. Benefit incentives D. Sales bonuses E. Contingency pay
a
The _______ phase of industrial hygiene involves eliminating or reducing the hazard. A. evaluation B. estimation C. comparison D. control E. recognition
d
The ________ provided a bill of rights for union members. A. Norris-LaGuardia Act B. National Labor Relations Act (Wagner Act) C. Taft-Hartley Act D. Landrum-Griffin Act E. Sarbanes-Oxley Act
d
Which of the following means that an employer or an employee can end the employment relationship at any time for any reason? A. Termination at will B. Turnover C. Promotion management D. Involuntary termination E. Seniority
a
Which of the following means advising, counseling, and guiding? A. Mentoring B. Appraising C. Coaching D. Disciplining E. Evaluating
a
Which of the following promotion procedures is the best way to defend against claims of discrimination? A. Consistent B. Loosely defined C. Unbending D. Variable E. Flexible
a
Tuition reimbursement is a(n) ________ bargaining item. A. mandatory B. illegal C. blue sky D. voluntary E. arbitration
d
The ________ allows the U.S. President to temporarily bar national emergency strikes. A. Sarbanes-Oxley Act B. Landrum-Griffin Act C. Norris-LaGuardia Act D. Taft-Hartley Act E. National Labor Relations Act (Wagner Act)
d
Which of the following provides government protection of pensions for all employees with company pension plans? Employee Retirement Income Security Act B. Walsh-Healey Public Contract Act C. Fair Labor Standards Act D. Equal Pay Act E. Title VII of the Civil Rights Act of 1964
a
Which of the following receives preferred tax treatment by the IRS? A. Qualified plan B. Contributory plan C. Defined contribution plan D. Nonqualified plan E. Defined benefit plan
a
Which of the following refers to a system of distributing rewards and discipline in which the actual results or outcomes are even-handed and fair? A. Distributive justice B. Social responsibility C. Procedural justice D. Process justice E. Ethics
a
Which of the following usually refers to incentive plans that tie a group's pay to company profitability? A. Variable pay B. Piecework C. Standard hour plan D. Productivity E. Merit pay
a
Which of the following are company-wide plans in which the employer contributes shares of its own stock to a trust established to purchase shares of the firm's stock for employees? A. Employee stock ownership plans B. Earnings-at-risk pay plans C. Profit sharing plans D. Group incentive plans E. Golden parachute plans
a
Which of the following consists of fixed salary, plus any guaranteed bonuses? A. Base pay B. Hourly wages C. Long-term incentives D. Short-term incentives E. Executive perks
a
Which of the following guarantees defined benefit plans that terminate without sufficient funds? A. Pension Benefits Guarantee Corporation (PBGC) B. Health Insurance Portability and Accountability Act (HIPAA) C. Vested funds D. Consolidated Omnibus Budget Reconciliation Act (COBRA) E. Employee Retirement Income Security Act (ERISA)
a
Which of the following is the first line of defense against workplace violence? A. Heightened security B. Citations C. Emergency procedures D. An internal policy E. Job hazard analysis
a
Which of the following would make it easier for employees to unionize? A. The Employee Free Choice Act B. Mediation C. Class action lawsuits D. Right to work laws E. Binding arbitration
a
"Honesty is the best policy" is an example of a(n) ________. A. value B. expectation C. goal D. commitment E. result
a
Which of the following legislation requires employers to continue to provide health benefits to terminated employees, at the employee's cost? A. Consolidated Omnibus Budget Reconciliation Act (COBRA) B. Health Insurance Portability and Accountability Act (HIPAA) C. Employee Retirement Income Security Act (ERISA) D. Newborn Mother's Protection Act E. Pregnancy Discrimination Act
a
A strategy that emphasizes ________will help the labor relations movement. A. fairness and trust B. impasses C. adversarial relations D. arbitration E. efficiency
a
A survey of Milliken & Company employees found a positive employee engagement level of ________. A. 80% B. 70% C. 90% D. 60% E. 50%
a
A visible workplace hazard might be _______. A. slippery floors B. asbestos C. ergonomics hazards D. chemicals E. drug abuse
a
ABC Industries paid a bonus to each member of the Quality Team based on its performance. This is an example of a(n) ________. A. team incentive plan B. commission plan C. employee stock ownership plan D. profit sharing plan E. gainsharing plan
a
Costco pays about ________ of the health insurance costs of its over 90,000 domestic employees. A. 90% B. 80% C. 50% D. 30% E. 70%
a
Costco uses ________ to measure employee engagement. A. turnover B. employee surveys C. dependent care assistance plans D. sales E. care networks
a
During the ________ stage of a union drive and election, the union determines the employees' interest in organizing. A. initial contact B. hearing C. election D. campaign E. authorization cards
a
During the ________ stage of a union drive and election, the union establishes an organizing committee. A. initial contact B. authorization cards C. election D. campaign E. hearing
a
Employee bonuses are a type of ________. A. direct financial payments B. employee wages C. indirect financial payments D. employee salaries E. employee perks
a
Employees who ________ are more likely to leave the company. A. feel they are under compensated B. feel they are suited for their jobs C. get along with other employees D. have a sense of autonomy E. are interested in their jobs
a
Excessive absenteeism is an example of ________. A. unsatisfactory performance B. insubordination C. misconduct D. lack of qualifications E. changed requirements
a
In ________employees have the legal right to a voice in setting company policies. A. codetermination B. mediation C. nonbinding arbitration D. arbitration E. binding arbitration
a
Personnel activities like screening, training, and appraising serve to ________ the organization. A. staff This is the correct answer. B. grow C. evaluate Your answer is not correct. D. define E. reorganize
a
SAS's unusual claim is that it has never ________. A. laid off an employee B. fired an employee C. produced an unprofitable product D. failed to give employees an annual wage increase E. lost a customer
a
The Family and Medical Leave Act (FMLA) of 1993 applies to employers with ________ or more employees. A. 50 B. 90 C. 45 D. 100 E. 30
a
The globalization of the world economy has been a boon by ________. A. powering lower prices B. powering lower quality C. powering higher governmental control D. powering lower living standards E. powering higher prices
a
The purpose of ________ is to encourage action that will drive up the value of the company stock. A. long-term incentives B. competency-based pay C. short-term incentives D. executive perks E. comparable worth
a
To increase employee engagement, a company should emphasize _________. A. total rewards B. comparable worth C. benchmarking D. a wage curve E. a pay grade
a
Under OSHA, employers with ________ or more employees must record and report occupational injuries and illnesses. A. 11 B. 5 C. 10 D. 7 E. 12
a
Which method of job evaluation categorizes jobs into groups, or classes, in which each job has approximately the same value for pay purposes? A. Classification B. Analysis C. Evaluation D. Ranking E. Point method
a
Which of the following allows employees to pay for certain benefit expenses with pretax dollars? A. Flexible spending accounts B. Defined benefit plans C. Health plans D. Cafeteria plans E. Flexible work schedules
a
Which of the following are generally paid in the form of cash or stock bonuses? A. Short-term incentives B. Base pay C. Long-term incentives D. Hourly wages E. Executive perks
a
Which of the following are plans in which all or most employees can participate and that generally tie the reward to some measure of company-wide performance? A. Organization-wide incentive plans B. Employee stock ownership plans C. Profit sharing plans D. Gainsharing plans E. Team incentive plans
a
A clause agreeing to hire union members exclusively would be a(n) ________ bargaining item. A. unrealistic B. illegal C. mandatory D. blue sky E. voluntary
b
A visible workplace hazard might be _______. A. ergonomics hazards B. unguarded equipment C. asbestos D. drug abuse E. chemicals
b
A workplace hazard that an employee causes for him or herself is _______. A. slippery floors B. drug abuse C. ergonomic hazards D. chemicals E. unguarded equipment
b
ABC Industries pays its employees a percentage of the cost savings it experienced during the year. ABC Industries has developed a ________. A. team incentive plan B. gainsharing plan C. employee stock ownership plan D. profit sharing plan E. commission plan
b
An employee who states, "The department's procedures allow request for clarification or additional information," indicates he or she believes that there is ________. A. External justice B. procedural justice C. Process justice D. Distributive justice E. Individual justice
b
Approximately how many U.S. workers belong to unions? A. 29 million B. 14 million C. 43 million D. 6 million E. 1 million
b
During the _______ phase of industrial hygiene, the exposure is measured and compared to a benchmark; it is then determined whether the risk is within tolerances. A. recognition B. evaluation C. comparison D. control E. estimation
b
During the ________ stage of a union drive and election the union attempts to get employees to sign their interest in joining the union. A. campaign B. authorization card C. hearing D. election E. initial contact
b
During the ________ stage of a union drive and election, the union will claim it can improve working conditions, raise wages, and increase benefits. A. campaign B. authorization card C. initial contact D. election E. hearing
b
How frequently should supervisors in every department perform a safety inspection? A. hourly B. daily C. Monthly D. weekly E. quarterly
b
In which of the following do employees share in some percentage of the company's annual profits? A. Commission plan B. Profit sharing plan C. Team incentive plan D. Employee stock ownership plan E. Gainsharing plan
b
Managing exposure hazards falls under the area of _______. A. security B. industrial hygiene C. ergonomics D. labor E. risk management
b
Moving an employee from an "engineer" position to a "senior engineer" position, like at BP, utilizes a ________ method of promotion. A. seniority-based B. parallel career path C. vertical D. competence E. lateral
b
Older workers have a workplace fatality rate that is ________ times higher than younger workers. A. 5 B. 3 C. 7 D. 10 E. 2
b
Salary surveys are often used to monitor which of the following? A. Process equity B. External equity C. Individual equity D. Procedural equity E. Internal equity
b
Supervisors in every department should perform a safety inspection ________. A. annually B. daily C. weekly D. monthly E. quarterly
b
The centerpiece of Milliken's safety process is its ________. A. audits B. involvement-based employee engagement program C. goals D. subcommittees E. management
b
The part of FedEx's Guaranteed Fair Treatment Process where the complainant submits a written complaint to an officer is called ________. A. management review B. officer complaint C. closed review D. open review E. executive appeals review
b
The ________ declared yellow dog contracts unenforceable. A. National Labor Relations Act (Wagner Act) B. Norris-LaGuardia Act C. Sarbanes-Oxley Act D. Taft-Hartley Act E. Landrum-Griffin Act
b
Under OSHA, employers with ________ or more employees must record and report occupational injuries and illnesses. A. 36 B. 11 C. 20 D. 5 E. 50
b
Union membership in America declined from about 20% in 1983 to about ________ in 2013. A. 18% B. 11% C. 3% D. 8% E. 15%
b
What is the purpose of discipline? A. To provide an opportunity to sample the quality of one's employee relations B. To encourage employees to adhere to rules and regulations C. To ensure fair processes D. To establish and maintain the positive employeedash-employer relationships E. To reduce morale and increase stress
b
What is turnover? A. The process of educating, instructing, and training subordinates B. The rate at which employees leave the company C. A systematic process by which a terminated person is trained and counseled in the techniques of self-appraisal and securing a new position D. Involuntary termination of an employee's employment with the firm E. The process of advising, counseling, and guiding employees
b
When an employee violates one of the rules, which of the following is necessary? A. Procedures B. Discipline C. Policies D. Employee handbooks E. Recognition
b
Which of the following are the principles of conduct governing an individual or a group? A. Social responsibilities B. Ethics C. Organizational culture D. Employee relations E. Rights
b
Which of the following describes a job hazard analysis? A. A summons that informs employers and employees of the regulations and standards that have been violated in the workplace B. A systematic approach to identifying and eliminating hazards before they occur C. The total depletion of physical and mental resources caused by excessive striving to reach an unrealistic work-related goal D. A review conducted by an agency to ascertain whether units under their jurisdiction are complying with all the applicable safety laws, regulations, orders, and rules E. A program that enables trained supervisors to orient new workers arriving at a job site regarding common safety hazards and simple prevention methods
b
Which of the following describes the indirect financial and nonfinancial payments employees receive for continuing their employment with the company? A. Commissions B. Benefits C. Wages D. Bonuses E. Salaries
b
Which of the following helps to protect employees against hospitalization costs and the loss of income arising from off-the-job accidents or illnesses? A. Severance pay B. Hospitalization, health, and disability insurance C. Unemployment insurance compensation D. Vacation and holiday pay E. Workers' compensation
b
Which of the following includes compensation, benefits, personal and professional growth opportunities, and a motivating work environment? A. Competency-based pay B. Total rewards C. Board oversight D. Broadbanding E. Comparable worth
b
Which of the following is a salary increase awarded to an employee based on his or her individual performance? A. Standard hour plan B. Merit pay C. Piecework D. Productivity E. Variable pay
b
Which of the following is an example of a fixed payment plan? A. Stock option B. Salary plan C. Merit pay plan D. Standard hour plan E. Commission plan
b
Which of the following is the lifelong series of activities that contributes to a person's career exploration, establishment, success, and fulfillment? A. Career determination B. Career development This is the correct answer. C. Career identification D. Career management E. Career planning
b
Which of the following is the lifelong series of activities that contributes to a person's career exploration, establishment, success, and fulfillment? A. Career planning B. Career development C. Career determination D. Career management E. Career identification
b
Which of the following is the most common problem that employee assistance programs address? A. Financial concerns B. Personal mental health C. Legal concerns D. Family problems E. Family mental health
b
Which of the following pays for the skills and knowledge an employee is capable of using rather than the responsibilities of the job? A. Comparable worth B. Competency-based pay C. Broadbanding D. Board oversight E. Total rewards
b
Which of the following requires equal pay for jobs that are of comparable value? A. Market-competitive pay system B. Comparable worth C. Pay grade D. Compa ratio E. Broadbanding
b
Which of the following show how the jobs compare to one another and determine the pay for each job? A. Benchmark jobs B. Compensable factors C. Job analyses D. Employee evaluations E. Job evaluations
b
the ________ limited union unfair labor practices. A. Norris-LaGuardia Act B. Taft-Hartley Act C. Sarbanes-Oxley Act D. National Labor Relations Act (Wagner Act) E. Landrum-Griffin Act
b
A(n) ________ exception to termination at will includes federal and state equal employment and workplace laws that prohibit certain dismissals. A. employment B. statutory C. seniority D. public policy E. common law
b
IBM's on-demand staffing effort improves ________. A. development needs B. employee retention C. disciplinary needs D. merger integration E. production efficiencies
b
The ________ banned employer unfair labor practices. A. Taft-Hartley Act B. Landrum-Griffin Act C. Sarbanes-Oxley Act D. National Labor Relations Act (Wagner Act) E. Norris-LaGuardia Act
d
The ________ piece of a fair discipline process covers issues such as theft and destruction of property and insubordination. A. penalties B. orientation C. appeal process D. rules and regulations E. rewards
d
An educational subsidy is an example of a ________. A. social benefit B. pension benefit C. personal services benefit D. heath benefit E. retirement benefit
c
A 401(k) plan allows ________. A. employees to set aside pre-tax money and save on health care costs B. employers to opt out of providing defined contribution plans C. employees to deduct a sum from their paycheck before taxes and invest it in the savings D. employers to contribute a percentage of employees' current pay to the employees' pension plans every year E. employers to contribute stock to a trust for eventual use by employees who retire
c
County of Washington v. Gunther was a pivotal case for ________. A. grade definition B. broadbanding C. comparable worth D. board oversight E. job evaluation
c
Employee assistance is an example of a ________. A. health benefit B. pension benefit C. personal services benefit D. retirement benefit E. social benefit
c
From an employee's perspective, a great workplace is one where the employees MOST likely ________. A. receive the most training B. are paid the highest wages C. enjoy the people they work with D. receive the most vacation E. have the most flexible hours
c
High seasonal layoff rates, where accidents occur more frequently, are categorized as ________. A. unsafe working conditions B. employee's unsafe acts C. other working condition factors D. management unsafe acts E. chance occurrences
c
In the four-step process of coaching, which of the following is understanding the problem, the employee, and the employee's skills? A. Planning B. Active coaching C. Preparation D. Analysis E. Follow-up
c
In a(n) ______, companies can only hire current union members. A. agency shop B. union shop C. closed shop D. maintenance of membership E. preferential shop
c
Many employees today think of themselves as ________. A. irreplaceable B. unimportant C. free agents D. consultants E. lifetime employees
c
One way to build positive employee relations is to provide ________. A. unpredictable disciplinary procedures B. outdated appraisal systems C. employee recognition programs D. slow communications E. unorganized training
c
Sales commission is a type of ________. A. employee perk B. indirect financial payments C. direct financial payments D. employee wages E. employee salaries
c
Severance pay is a(n) ________ bargaining item. A. blue sky B. mediation C. mandatory D. voluntary E. illegal
c
Supervisors, secretaries, and support staff involved with an employee assistance program must understand the importance of ________. A. reputation B. efficiency C. confidentiality D. convenience E. cost
c
The ________ method of job evaluation identifies compensable factors and the degree to which each factor is present in the job. A. ranking B. evaluation C. point D. classification E. analysis
c
Unfair treatment can lead to ________. A. employee loyalty B. increased satisfaction C. increases in theft and sabotage D. less absenteeism E. reduced stress
c
Union salting was declared to be a legal tactic in the Supreme Court decision of ________. A. Faragher v. City of Boca Raton B. Griggs v. Duke Power Company C. NLRB v. Town and Country Electric D. Meritor Savings Bank v. Vinson E. Oncale v. Sundowner Offshore Services, Inc
c
Wages are a(n) ________ bargaining item. A. voluntary B. blue sky C. mandatory D. illegal E. fact-finding
c
What the employers and employees expect from each other is called a(n) ________. A. job description B. career contract C. psychological contract D. job analysis E. employment contract
c
Which of the following allows for sharing exceptional productivity gains between the employer and the employee? A. Productivity B. Piecework C. Standard hour plan D. Merit pay E. Variable pay
c
Which of the following are the principles people use to decide what their conduct should be? A. Discipline B. Employee relations C. Ethics D. The three pillars of fair discipline E. Organizational culture
c
Which of the following collapses salary grades into just a few wide levels? A. Comparable worth B. Competency-based pay C. Broadbanding D. Pay grade E. Wage curve
c
Which of the following describes a bad barrel? A. Someone who is inclined to make an unethical choice B. A lack of fair treatment C. A company environment that fosters or condones unethical choices D. A situation that is ripe for an unethical choice E. A procedure that corrects or punishes a subordinate
c
Which of the following describes an operational safety review? A. A review and analysis of safety-related data, conducted by management B. The total depletion of physical and mental resources caused by excessive striving to reach an unrealistic work-related goal C. A review conducted by an agency to ascertain whether units under its jurisdiction are complying with all the applicable safety laws, regulations, orders, and ruless D. A program that enables trained supervisors to orient new workers arriving at a job site regarding common safety hazards and simple prevention methods E. A systematic approach to identifying and eliminating hazards before they occur
c
Which of the following focuses on the relationship between the worker, the task, the tools, and the work environment? A. Safety analysis B. Safety audit C. Job hazard analysis D. Operational safety review E. Safety inspection
c
Which of the following has NOT contributed to the decline of unions? A. A poor economy B. The deregulation of trucking, airlines, and communications C. A decrease in service-sector and white-collar service jobs D. Laws such as OSHA and Title VII E. Intense international pressure
c
Which of the following includes nonfinancial and intangible rewards? A. Comparable worth B. Competency-based pay C. Total rewards D. Market-competitive pay system E. Compa ratio
c
Which of the following involves the most fundamental questions of what is right and wrong? A. Employee relations B. Organizational culture C. Morality D. Quality circle E. Guaranteed fair treatment
c
Which of the following is a formal and systematic comparison of jobs to determine the worth of one job relative to another? A. Appraisal B. Job classification C. Job evaluation D. Grade definition E. Job analysis
c
Which of the following is a likely result of unfair treatment? A. Improves employee relations B. Increased trust C. Reduced morale D. Reduced stress E. Increased productivity
c
Which of the following is a process for enabling employees to better understand and develop their career skills and interests? A. Career development B. Career determination C. Career management D. Career planning E. Career identification
c
Which of the following often precedes promotion decisions? A. Employee surveys B. Onboarding C. Career planning D. Appraisals E. Employee orientation
c
Which of the following refers to how fair a particular job's pay rate is when compared to other jobs within the same company? A. Individual equity B. Process equity C. Internal equity D. External equity E. Procedural equity
c
Which of the following refers to the fairness of an individual's pay as compared with what his or her coworkers are earning? A. External equity B. Process equity C. Individual equity D. Internal equity E. Procedural equity
c
Which of the followings argues that women are treated more harshly for acting unexpectedly? A. Evil Manager Thesis B. Evil Person Thesis C. Evil Woman Thesis D. Evil Man Thesis E. Evil Supervisor Thesis
c
Workplace violence costs employers about ________ per year. A. $550 million B. $19 billion C. $4 billion D. $70 million E. $836 million
c
Workplace ________relates to protecting employees from internal and external risks. A. productivity B. analysis C. security D. performance E. safety
c
A(n) ________ exception to termination at will occurs when a discharge violates a well-established public policy. A. seniority B. employment C. public policy D. statutory E. common law
c
Ultimately, who must assume all of responsibility for an employee's career? A. The employer B. The government C. The employee Your answer is correct. D. The industry E. Society
c
________means using good management to improve security. A. Mechanical security B. Enterprise security C. Natural security D. Organizational security E. Individual security
c
A ________ pays each person the same amount based on the performance of the team. A. profit sharing plan B. commission plan C. employee stock ownership plan D. team incentive plan E. gainsharing plan
d
Ethical decisions are rooted in ________. A. procedures B. policies C. corporate culture D. morality E. responsibility
d
Frayed wiring is an example of a(n) ________. A. chance occurrence B. employee's unsafe act C. management unsafe act D. unsafe working condition E. other working condition factor
d
From an employee's perspective, a great workplace is one where the employees MOST likely ________. A. receive the most vacation B. are paid the highest wages C. have the most flexible hours D. trust the people they work for E. receive the most training
d
Improperly guarded equipment is an example of a(n) ________. A. other working condition factor B. management unsafe act C. chance occurrence D. unsafe working condition E. employee's unsafe act
d
Joe is terminated for poor performance. What is this an example of? A. Voluntary turnover B. Reduction C. Development D. Involuntary turnover E. Engagement
d
Long hours and fatigue are categorized as ________. A. employee's unsafe acts B. chance occurrences C. unsafe working conditions D. other working condition factors E. management unsafe acts
d
The first line of defense in accident prevention is ________. A. eliminating every hazard B. hiring a safety manager C. beginning a safety program D. reducing unsafe conditions E. reducing unsafe acts
d
Which of the following is TRUE about a closed shop? A. Employees do not have to belong to the union, but union members employed by the firm must maintain membership in the union for the contract period. B. Union members get preference in hiring, but the employer can still hire nonunion members. C. The company can hire nonunion people, but they must join the union after a prescribed period and pay dues. D. Employees who do not belong to the union still must pay the union an amount equal to union dues. E. The company can hire only current union members.
e
Which of the following is a discretionary benefit, not required by federal or most state laws? A. Leave under the Family Medical Leave Act B. Worker's compensation C. Social Security D. Unemployment insurance E. Disability insurance
e
Which of the following is a plan in which the employee is given a budget to select the benefits preferred for his or herself and family? A. Health plan B. Flexible spending accounts C. Flexible work schedule D. Work sharing E. Cafeteria plan
e
Which of the following is an example of an unsafe working condition? A. Disconnecting safety devices B. Throwing materials C. Working at unsafe speeds D. Improper lifting E. Frayed wiring
e
Which of the following is an example of an unsafe act? A. Improper ventilation B. Unsafe storage C. Improperly guarded equipment D. Faulty scaffolds E. Operating at unsafe speeds
e
Which of the following is the most expensive benefit? A. Unemployment insurance B. Vacation C. Retirement plans D. Workers' compensation E. Health insurance
e
Which of the following legislation requires CEOs and CFOs to pay back bonuses and other incentives if misconduct can be proven? A. Equal Pay Act B. Davis-Bacon Act C. Walsh-Healey Public Contract Act D. Fair Labor Standards Act E. Sarbanes-Oxley Act
e
Which of the following makes it illegal to discriminate against minority employees for employment promotions? A. Age Discrimination in Employment Act B. National Labor Relations Act C. HIPAA D. Americans with Disabilities Act E. Title VII of the Civil Rights Act
e
Which of the following statements about unions is FALSE? A. Most union members are in the public sector. B. Unions are always bad for employers. C. The median weekly wages for union workers is hire than for nonunion workers. D. Union workers generally receive more holidays and sick leave than nonunion workers. E. Hire morale, job security, and good communication foster unionization.
e
Workplace ________ is the measures taken to protect employees from criminal acts by outside perpetrators. A. analysis B. safety C. productivity D. performance E. security
e
the ________ would make it easier for employees to unionize. A. Wagner Act B. Taft-Hartley Act C. Norris-LaGuardia Act D. Landrum-Griffin Act E. Employee Free Choice Act
e
A(n) ________ puts some portion of employees' normal pay at risk if they don't meet their goals. A. employee stock ownership plan B. gainsharing plan C. profit sharing plan D. team incentive plan E. earnings-at-risk pay plan
e
A(n) ________ to setting pay rates involves conducting salary surveys to determine what others are paying for jobs. A. job analysis approach B. governmental approach C. job evaluation method D. broadband approach E. market-based approach
e
________ promotion procedures are the best way to defend against claims of discrimination. A. Variable B. Unbending C. Loosely defined D. Flexible E. Clear
e
