Organizational Behavior Chapter 1

-1886 -paper titled The engineer as an economist -philosophy of scientific management -father of modern management

Frederick W. Taylor

The most publicized study of organizations is called the

Hawthorne Studies

what is a psychological contract?

an unwritten agreement between an employee and the organization that specifies what each expects to give to and receive from the other.

what are the 4 principles of scientific management pg 6

-develop a science for each element of an employee's work which replaces the old rule of thumb -Scientifically select and train, teach and develop the worker -cooperate with each other to ensure that all work was done in accordance with principles of science Strive for equal division of work and responsibility between management and nonmanagers

Other than the Hawthorne effect what other conclusions did the Harvard group come to

-economic rewards did not totally explain worker behavior -social pressures could restrict output. -major impetus behind emphasis on understanding and dealing with human resources.

What are the 2 main conclusions of systems theory?

-effectiveness criteria (productivity, quality, adaptiveness) must reflect the entire input-process-output cycle -effectiveness criteria must reflect the interrelationships between the organization and its outside environment. org is element of environment.

What are the 2 main conclusions of systems theory

-effectiveness criteria must reflect the entire input-process-output cycle -effectiveness criteria must reflect the interrelationships between the organization and its outside environment.

what is systems theory

-is an all-encompassing concept about how products or services are produced or provided. -suggests an organization is a managed system that changes inputs into outputs. -enables managers to describe the behavior of organizations both internally and externally

What is organizational behavior?

Draws on psychology, sociology, political science and cultural anthropology, study of the impact that individuals, groups and organizational structure and processes have on behavior within organizations

True or False: Eighteen of the top 25 largest, in market value, global companies are from the United States.

False

- French industrialist -first comprehensive statement of general theory of management in 1916, translated 1949 -administrative management

Henri Fayol

The first comprehensive general theory of management applied to organizations was offered by:

Henri Fayol

Administrative management who and what was AM's greatest contribution?

Henri Fayol -Management is a separate body of knowledge that can by applied in any type of organization -a theory of management can be learned and taught -there is a need for teaching management in colleges

What is the key to an organization's success?

Human resources. Organizations need human resources that work hard, think creatively and perform excellently. Rewarding, encouraging and nurturing the human resources in a timely and meaningful manner is required.

Who created the concept of Total Quality Management?

J. M. Juran

An American icon who emphasized the importance of quality production and products was

W. Edwards Deming

What is the Hawthorne effect? who did the study>

Workers feel important and increased their productivity because someone was observing and studying them at work. Harvard.

The 6 forces reshaping Management Practice?

- Power of human resources - Globalism - Diversity -Speed of change -New psychological contract -Technology

What innovative management practices that managers like Tony Hsieh of Zappos use to be successful

- inject fun into the company - customer service important -sometimes violate efficiency push.

Organizational behavior as a field is considered to be

multidisciplinary

What is technology?

the processes that convert raw materials or intellectual capital into products or services.

Why does the field of organizational behavior draw on so many different disciplines?

OB is the study of the impact that individuals, groups and organizational structure and processes have on behavior within orgaizations. These areas cross multiple areas and as such require the understanding of multiple disciplines.