Organizational Behavior: Chapter 8

5 Stages- Rank Tuckman's five stages of group development starting with the first stage at the top:

1. forming 2. storming 3. norming 4. performing 5. adjourning (page 265 figure 8.2)

Team- Interacts constructively with team members

Listens to teammates and accepts feedback (page 270A)

Cross-functional- A team that has specialists from several different areas such as finance, marketing, production and design is:

a cross-functional team (page 274 A)

Norm- A norm is a(n) __________________________ shared by two or more people that guides behavior.

attitude opinion feeling (page 261 A)

Group- The task roles that facilitate a groups' work include:

clarifying a common purpose defining a common purpose (page 260 A)

Cohesiveness- The "we feeling" that binds group members together is group:

cohesiveness (page 266 A)

Team- A team can be described as having:

complementary skills commitment to a common purpose mutual accountability for achieving their goals (page 267 A)

Group- Contributes to the team's work

completes work accurately and on time (page 270 A)

Cross-functional- A product development team with members from finance, production, marketing, and engineering are part of a _______________________-_____________________________ team.

cross-functional (page 274 A)

Group- Group influence weaves individuals into the group's social fabric by communicating and ____________________ role expectations and ____________________________.

enforcing norms (page 258 B)

Team- Activities of self-managed teams include:

scheduling monitoring planning (page 274 B)

Team- According to your book, a team's composition includes the collection of:

skills and abilities of members knowledge and experience of members (page 283 A)

Team- A group whose effectiveness is measured by its collective outcomes can be described as a(n)_________________.

team (page 268 A)

Virtual Team- A team that works together over time and distance to combine efforts and achieve common goals is a(n):

virtual team (page 276 A)

Role- A _________________ is a set of behaviors for a particular position.

role (page 258 A)

Team- Keeps team on track

helps plan and organize work (page 270A)

Group- Match the group task role description in the right column to the role listed on the left.

initiator-suggests new goals or ideas coordinator-pulls together ideas and suggestions recorder-documents discussions and outcomes evaluator-test groups' accomplishments against criteria (page 259 Table 8.2)

Team- Possesses relevant skills, knowledge, and abilities

is able to make meaningful contributions to the team (page 270A)

Group- The tendency of individual effort to _________________________ as group size ______________________________ is social loafing.

A. decline B. increases (page 271 A)

Team- Participative leadership, high levels of trust and open communication, and shared responsibility are all characteristics of:

high-performing teams (page 282 B)

Trust- A reciprocal belief that another person will consider the effects of his ________________________ and ___________________________ on you is trust.

A. intentions B. behaviors (page 279 A)

Team- Expects quality work

expects the team to succeed and cares about producing quality work (page 270A)

Team- Research has found that the most effective size for teams is:

fewer than 12 members (page 284 A)

Formal Group- A(n) ____________________ group is assigned by organizations or managers to accomplish specific goals.

formal (page 256 A)

Virtual Team- Face time is important to the formation of virtual teams if at all possible because it:

increases trust builds credibility (page 278 A)

Informal Group- A card clun meets monthly to play and have dinner. It is a(n)

informal group (page 256 C)

Group- The size of a group is limited by:

mutual awareness potential for mutual interaction (page 256 D)

5 Stages- The stage in Tuckman's group development process when the group resolves its power struggles in order to accomplish its goals is the ______________________ stage.

norming (page 265 A)

Team- Match the characteristic of high performing teams in the left column with the explanation of it on the right.

participative leadership-create interdependency by empowering and serving others shared responsibility-all members feel a responsible as the manager for the performance of the work group future focus-see change as an opportunity for growth rapid response- identify and act on opportunities aligned with purpose-know why the team exists and the function it serves

Team- Starting a team quickly is best done by matching individual team members' skills to the responsibilities and goals of the team which is known as:

playing to strengths (page 273 A)

Roles- Individuals often play multiple ________________ at the same time, whether at home or at work.

roles (page 258 C)

Team- Developing a team charter early in the development process will help the team succeed because it describes:

the decision making process how the team will share information how the team will operate (282 A)

Group- A group is defined as having:

two or more freely interacting individuals common goals and norms a shared identity (page 256 B)

Team Building- Experimental exercises such as role play and trust exercises are techniques used in _____________ ______________________.

team building (page 272 A)