Practice Exam Ch 1-4
Which of the following is an example of global outsourcing?
A cell phone company in the United States contracts with a company in China to produce batteries.
Which of the following violates Title VII of the Civil Rights Act?
Ahmed was fired because he took an hour off every Friday for prayers.
What is the major difference between entrepreneurs and intrapreneurs?
Although both use creative thinking, intrapreneurs continue to operate within an organization.
Which of the following is an accurate statement of the utilitarian rule?
An ethical decision is one that produces the greatest good for the greatest number of people.
Which of the following is true of ethics and laws?
Different people can decide which actions are unethical depending on their personal self-interest.
Which of the following is true of levels of management?
First-line managers are at the lowest level.
Which of the following examples best illustrates brand loyalty?
Kathleen has bought the same brand of moisturizer for years because it works well on her skin even though it is priced higher than competitors' brands.
Jason, Gia, Kylie, and Tamika have noticed opportunities for product or service improvements. Who among them is an intrapreneur?
Kylie, who designed a more efficient process for making one of her company's products
What is the other term used to describe Hispanics?
Latinos
Which of the following is the best example of an instrumental value?
Linda aims to be more compassionate towards others
Which of the following is most likely to be characteristic of a conservative organizational culture rather than an innovative culture?
Managers establish clear reporting relationships and hierarchies.
_____ is the extent to which an individual has a strong desire to perform challenging tasks well and to meet personal standards for excellence.
Need for achievement
Sophia Gattas is a manager who is especially likely to take risks, and she is innovative in her planning and decision making. These behaviors suggest Sophia's dominant personality trait as a manager is
Openness to experience
Which of the following is the best example of organizational citizenship behavior?
Pedro stays late to decorate the office before the Christmas party
Which of the following statements is true of the distributors for an organization?
They can influence an organization to reduce the prices of its goods and services.
Which of the following statements is true regarding societal ethics?
They emerge from a community's customs, laws, and attitudes.
________ are individuals who notice opportunities and decides how to mobilize resources necessary start a new business venture.
Top managers
Which of the following is true of mores and folkways?
Violation of mores brings greater retribution.
Which of the following would typically be included in a top management team?
a COO
Which of the following defines mood?
a feeling or state of mind
An orientation program for new employees is an example of
a rite of passage
Which of the following actions encouraging diversity is most typical of a manager performing a decisional role in an organization?
allocating resources to support and encourage the effective management of diversity
Reggie is in a staff meeting when he hears other managers complaining about the "glass ceiling" in their industry. To what does this term refer?
barriers that prevent minorities and women from being promoted to top positions
Li lives in a nation that has a worldview that values subordination of the individual to the goals of the group. Li's country also follows the principle that people should be judged by their contribution to the group. Li's country is
collectivist
Superior efficiency, quality, innovation, and responsiveness to customers are the four building blocks of
competitive advantage
Fredo's supervisor warns him that the country he is emigrating to is high in uncertainty avoidance. If what the supervisor says is true, which of these situations is Fredo most likely to encounter after he emigrates?
conformity to the values of the social and work groups to which a person belongs
According to most experts, which of the following stakeholder groups is most critical to an organization?
customers (because without them the company lacks income)
"Conceptual skills of a manager" refers to the ability to
distinguish between cause and effect
Identify the factor that would help managers understand and relate well to other people.
emotional intelligence
Who monitors an organization's practices and procedures to be sure they are ethical?
ethic officer
Who monitors an organization's practices and procedures to be sure they are ethical?
ethics officer
Who monitors an organization's practices and procedures to be sure they are ethical?
ethics officers
The tendency to locate responsibility for one's fate in outside forces and to believe one's own behavior has little impact on outcomes is called
external locus of control.
The main task of middle managers is to
find the best way to organize human and other resources to achieve organizational goals.
The daily supervision of nonmanagerial employees is the responsibility of
firs-line managers
The task environment is the set of forces and conditions that originate with
global suppliers, distributors, customers, and competitors.
Lata, a respiratory therapist, emigrates from Bangladesh to the United States for better job opportunities. This is an example of the flow of ________ capital.
human
When a manager chooses inappropriate goals, but makes good use of resources to pursue these goals, it usually results in a product that
is of high quality but customers do not want.
Which of the following is true of the World Trade Organization (WTO)?
it imposes sanctions on countries that break global agreements
A terminal value is a personal conviction about
lifelong goals
The eight rounds of GATT negotiations over the years were aimed at
lowering international tariff barriers
Who bears the responsibility of deciding which goals an organization should pursue to most benefit stakeholders and how to make the most efficient use of resources to achieve those goals?
managers
An ethical decision is a decision that best maintains and protects the fundamental or inalienable privileges of the people affected by it; this is a definition of the ________ rule.
moral rights
The main purpose of the rite of enhancement is to
motivate employee commitment to organizational norms and values.
Valuing the quality of life, warm personal relationships, and services and care for the weak describes societies that have a(n)
nurturing orientation
Smythe, a manager at ActionSports, Inc., has strong positive feelings and beliefs about ActionSports and continually works to convince others to believe in the merits of the company. Which of the following qualities does Smythe exhibit?
organizational commitment
WOW Coffee Company, a chain of coffee retailers, expects its workers to always be positive and cheerful. It also follows a set work routine that involves reciting the company mission statement as a team at the beginning of each shift, and it maintains a policy that each senior barista must mentor a junior barista for one month. These distinctive features are examples of WOW Coffee Company's
organizational culture
A U.S. firm trains a company located in India in American accounting practices. The Indian company then performs all bookkeeping tasks for the U.S. firm. This is an example of
outsourcing
According to Hofstede, societies that have a nurturing rather than an achievement orientation would be most likely to value
personal relationships
When a harasser asks or forces an employee to perform sexual favors to keep a job or receive a promotion, this is an example of
quid pro quo sexual harassment.
A company drastically reduced the number of its employees at various levels by eliminating product teams, shrinking departments, and reducing levels in the hierarchy. What is such a change called?
restructuring
The primary purpose of rites of enhancement in organizations is to
reward employees' contributions and strengthen their commitment to organizational values.
Programs determining how individuals enter, advance within, and leave an organization are examples of
rites of passage.
Which of the following accurately defines "trust"?
the willingness of one person or group to have faith or confidence in the goodwill of another person, even though this puts them at risk
A critical ingredient in the success of diversity management initiatives is the commitment of
top managers
The creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources and allow it to survive and eventually prosper refers to ________ management.
turnaround
Maria's new boss tells her, "At this company, you should strive to produce the greatest good for the greatest number of people whenever possible." Which ethical rule is Maria's boss applying?
utilitarian