Project+

The value of the EV is $65,000, and the value of the AC is $40,000. Which of the following is the correct monetary value for the CV? A. $25,000 B. $65,000 C. -$65,000 D. $105,000

A. $25,000

If the EV is $3,000 and the AC is $4,000, which of the following is the CV for the project? A. -$1,000 B. $1,000 C. -$3,000 D. $3,000 E. There would be a 25 percent cost decrease. F. There would be a 75 percent cost increase. G. The project is over-budget. H. The project is under-budget.

A. -$1,000

The design activity of a project has the following cost attributes: PV = 100,000 EV = 20,000 AC = 90,000 Based on this scenario, calculate the schedule variance. A. -80,000 B. -70,000 C. 10,000 D. 120,000

A. -80,000

A project is having issues because the time required to do the smaller work items in the project were underestimated. This could have been avoided by using: A. A WBS B. Quality metrics C. A scope statement D. A budget

A. A WBS

A project manager has been presented a set of documents containing why a project is needed, how it fits in with the company objectives, and the revenue that will be generated by the product. Which of the following has the project manager just received? A. A business case B. A charter C. Key project deliverables D. Project objectives

A. A business case

Which of the following elements does a project charter contain? A. A project scope statement B. A change management template C. A completed request for proposal (RFP) D. A complete list of the key performance indicators (KPIs)

A. A project scope statement

Which of the following would require that the project risk register be updated? A. A qualitative risk analysis is performed. B. A stakeholder has concerns about material delays. C. The risk management plan is created. D. Increased costs for required materials.

A. A qualitative risk analysis is performed.

A project is having issues because uncertain events have occurred that were not tracked and planned for. This could have been avoided by using: A. A risk register. B. Change management. C. An issues log. D. A communication plan.

A. A risk register.

A project manager is completing a project schedule network diagram using dummy activities to show all logical relationships. Which of the following tools is the project manager using? A. ADM B. WBS C. AON D. PDM

A. ADM

An unexpected risk has been identified in a project. Which of the following actions should the project manager perform FIRST? A. Add the risk to the risk register B. Update the project probability / impact matrix C. Submit a change request D. Perform a risk qualitative analysis

A. Add the risk to the risk register

Which of the following describes a benefit of a post-project review meeting? A. Allows project team members to share what went right on the project. B. Allows project team members to begin reviewing the next project. C. Allows project team members to point fingers at people that did not perform. D. Allows project team members to review changes on a project.

A. Allows project team members to share what went right on the project.

In a Gantt chart, how are milestones displayed? A. An activity with zero day duration. B. An activity with one day duration. C. Activity-on-node with a finish-to-finish precedence. D. End-to-end bar graph showing the time to complete a task.

A. An activity with zero day duration.

A project team has been unable to complete a project because a functional manager has refused to allow access to the building to complete an asset inventory. Which of the following tools might the project manager use to document this occurrence? (Select TWO). A. An issues log B. A work authorization system (WAS) C. A risk register D. A responsibility assignment matrix (RAM) E. A RACI chart

A. An issues log C. A risk register

Which of the following is the MAIN difference between an open-ended and a close-ended problem statement? A. An open-ended problem statement leads to multiple solutions, while a close-ended one has limited solutions. B. An open-ended problem statement has a low success rate, while a close-ended problem statement has a high success rate. C. In open-ended problem statements, well defined resources cannot be allocated to the project, while a close-ended one allows for defined resources. D. An open-ended problem statement expands the scope of the project, while a close- ended one keeps the project in scope.

A. An open-ended problem statement leads to multiple solutions, while a close-ended one has limited solutions.

A new team has been put together for a construction project. The project currently does not have a cost estimate but the company has done other builds similar to the one at task and needs the estimate at the end of the week. Which of the following approaches would be BEST to determine the cost? A. Analogous B. Bottom up C. Top down D. Expert judgment

A. Analogous

A project manager has a change request from a key stakeholder. Which of the following is the FIRST action the project manager should take? A. Analyze the impact of the request. B. Discuss the request with the project sponsor. C. Send the request to the change control board. D. Inform the project team of the possible change.

A. Analyze the impact of the request.

Which of the following is the purpose of a post-project review? A. Analyzes project performance. B. Forms the control structure for the project. C. Manages stakeholder expectations. D. Identifies end products and intermediate deliverables.

A. Analyzes project performance.

Which of the following actions can be used to ensure the quality of project deliverables? A. Analyzing performance information B. Ensuring all vendors are ISO certified C. Updating the risk register D. A concise statement of work

A. Analyzing performance information

Which of the following is the BEST definition of a stakeholder? (Select Two). A. Anyone impacted negatively by the project. B. Anyone who is in the company where the project is taking place. C. Anyone who is interested in the project. D. Anyone who negatively impacts the project. E. Anyone impacted positively by the project.

A. Anyone impacted negatively by the project. E. Anyone impacted positively by the project.

Which of the following would be the MOST effective way for a project manager to create a budget estimate? A. Ask a subject matter expert to provide a cost estimate. B. Ask the customers to provide a cost estimate. C. Ask a key stakeholder to provide a cost estimate. D. Ask the project sponsor to provide a cost estimate.

A. Ask a subject matter expert to provide a cost estimate.

A project manager has been asked by a major stakeholder to modify the scope of a project in progress. Which of the following is the best FIRST step? A. Assess the impact the change will have on the project. B. Call a meeting and ensure all stakeholders agree to the changes. C. Submit a change request to the PMO. D. Obtain written approval from the project sponsor and make the requested changes.

A. Assess the impact the change will have on the project.

One of the MAIN purposes of a kick-off meeting is to: A. Assign and review roles and responsibilities to the project team. B. Allow the project sponsor to introduce the project manager to the team. C. Review the project definition document and make the appropriate changes. D. Ensure project team members communicate amongst each others.

A. Assign and review roles and responsibilities to the project team.

A project stakeholder wants to make changes to a project after work on the project has already started. Which of the following should the project manager do FIRST? A. Assign the request a tracking number and record in change request log B. Recruit new project team members to expedite the change's completion date C. Perform an analysis on the requested change submitted by the stakeholder D. Submit stakeholder's change request to the change control board

A. Assign the request a tracking number and record in change request log

Two project resources have been involved in several heated arguments based on approaches to meet project requirements. The first resource is convinced that the requirement is invalid, whereas the second resource believes that the requirement is valid but should be solved a certain way. As a project manager, which of the following is a suitable conflict resolution approach to attempt to remedy the situation? A. Attempt `smoothing' and `negotiation' techniques B. Threaten to report both employees to HR due to bullying C. Make an executive decision as the project manager D. Escalate the matter to the project sponsor

A. Attempt `smoothing' and `negotiation' techniques

Which of the following are included in operational process compliance? A. Audit trails, retention, and version control B. Local, state, and federal laws C. Tollgate approval, project phase transition D. Change control board, committee consulting

A. Audit trails, retention, and version control

A team member reports that a coworker is difficult and does not follow assigned tasks. Because the project manager needs to cut project costs, the team member who reported the issue is terminated. Which of the following conflict resolution techniques is the project manager using? A. Avoidance B. Forcing C. Acceptance D. Transference

A. Avoidance

There is a minor conflict between several members on a project team; the issue has no significant impact on the project. Which of the following would be the BEST conflict resolution technique for the project manager to employ? A. Avoiding B. Forcing C. Compromising D. Confronting

A. Avoiding

Which of the following is the MAIN difference between bottom up and top down cost estimation? A. Bottom up leads to a more accurate cost estimate than top down because it is performed by subject matter experts B. Top down leads to a more accurate cost estimate because it is performed by upper management with direct access to budget information C. Bottom up leads to a less accurate cost estimate because it is breaks down the task into smaller subtasks where some tasks may not have a cost D. Both top down and bottom up are equally accurate estimation of a project's total cost because they both refer to resources assigned by the project sponsor

A. Bottom up leads to a more accurate cost estimate than top down because it is performed by subject matter experts

A project manager creates a detailed list of costs for each activity involved in the project and then uses the sum of the individual activities to create the budget. Which of the following cost estimating techniques was used? A. Bottom-up B. Expert judgment C. Parametric D. Top-down

A. Bottom-up

Which of the following is an input into developing the project charter? A. Business case B. Project scope statement C. Requirements documentation D. Project schedule

A. Business case

During the execution phase of a large scale project, a new stakeholder is identified that has vital information that could impact the completion of the project. Which of the following is the FIRST activity the project manager should undertake? A. Call a meeting of the key stakeholders to introduce the new stakeholder and discuss the new input/requirements. B. Halt the project immediately; accept any changes requested by the new stakeholder once all current stakeholders have been informed. C. Discuss the new stakeholder's inputs/requirements with the project sponsor and take advice on the consequent actions. D. Request that the new stakeholder raise an urgent change request for authorization to change the scope of the project and submit it via the documented change request procedure.

A. Call a meeting of the key stakeholders to introduce the new stakeholder and discuss the new input/requirements.

Which of the following is an advantage of a functional organization? A. Centralization of resources. B. Increase of the project manager's authority. C. Functional manager controls resources. D. Decrease in overlap of projects.

A. Centralization of resources.

Which of the following would MOST likely possess the authority to approve a modification to the project? A. Change control board B. Key stakeholder C. Project manager D. Functional manager

A. Change control board

A project is having issues because people are making modifications to the servers without manager approval. This could have been avoided by using: A. Change management. B. An issues log. C. A communication plan. D. A risk register.

A. Change management.

Post-mortem analysis occurs in which of the following process groups? A. Closing B. Pre-project setup C. Monitoring / controlling D. Planning

A. Closing

The lessons-learned activity and formal acceptance documentation form part of which of the following process groups? A. Closing B. Planning C. Executing D. Monitoring/Controlling

A. Closing

Which of the following should be created in the project closing documentation? (Select Two). A. Closure report summarizing costs B. Responsibility assessment matrix C. Lessons learned D. Project timeline E. Statement of Work (SOW)

A. Closure report summarizing costs C. Lessons learned

Which of the following is a benefit of performing formal project closure? A. Collection of the historical information B. Approval of the quality metrics C. Creation of the risk register D. Approval of the responsibility assignment matrix

A. Collection of the historical information

The project is behind schedule. A project team member has analyzed the work performance information and has not created the weekly status update because they are uncertain when the update should be completed. Which of the following documents should the team member consult? A. Communication plan B. Risk plan C. Scope plan D. Quality plan

A. Communication plan

A key stakeholder has requested a change to the delivery frequency of the risk register. Which of the following documents should be updated? A. Communications Plan B. Risk Register C. Work Breakdown Structure D. Change Log

A. Communications Plan

A project sponsor has requested that weekly status updates are to be sent by email, detailing the schedule performance index (SPI) and schedule variance (SV) of the project. In which of the following documents should these requirements be included? A. Communications management plan B. Cost management plan C. Project charter D. Contract management plan

A. Communications management plan

The key stakeholder requires the project manager to advance the completion date before funding runs out. The project manager has had problems with this stakeholder in the past and wants to document this request. Which of the following should the project manager do? (Select TWO). A. Complete a project change request form. B. Analyze the project impact. C. Update the project scope statement. D. Revise the scope management plan. E. Monitor the work performance.

A. Complete a project change request form. B. Analyze the project impact.

Which of the following conflict resolution techniques is used to get people to face their conflicts directly and work through the issues? A. Confronting B. Forcing C. Compromising D. Smoothing

A. Confronting

A project manager needs to replace someone on the project team. Which of the following is the FIRST action they should take? A. Consult the project staffing plan. B. Notify the human resources department to open a job posting. C. Search for skilled subcontractors who could quickly fill the opening. D. Ask the project sponsor for another resource.

A. Consult the project staffing plan.

As a project nears completion, the project manager finds out that several key members of the project team have been reassigned to other projects. If the scope and schedule of the project stay the same which of the following will change? A. Cost B. Quality metrics C. Key Performance Indicators (KPIs) D. Work performance

A. Cost

Which of the following tools are used for quality planning? (Select Two). A. Cost / Benefit analysis B. Network diagram C. Benchmarking D. Critical Path Method (CPM) E. Parametric estimating

A. Cost / Benefit analysis C. Benchmarking

A project is in the execution phase. In review, Joe sees that the project will miss the next deadline due to delays in equipment delivery. Joe has asked the resource manager for additional resources, has been denied, and reminded that the deadline cannot be missed. Which of the following is the BEST option to meet the deadline? A. Crash the schedule B. Log the risk in the risk register C. He should perform the work needed D. Report to the project sponsor that the deadline will be missed

A. Crash the schedule

Which of the following is the project manager implementing when they allocate additional resources to a set of tasks that are in the critical path and are slowing down the project completion? A. Crashing B. Optimizing C. Controlling D. Fast tracking

A. Crashing

The change control board has requested that a project manager evaluate the impact of a major change request that will affect the timetable of several work-packages. Which of the following actions should the project manager undertake FIRST? A. Create a modified version of the project schedule applying the critical path method. B. Call a project team meeting to use combined expert judgment to accept or reject the change request. C. Create a Pareto chart for the outputs from the specific work-packages identified by the change control board. D. Crash the schedule to meet the original deadlines.

A. Create a modified version of the project schedule applying the critical path method.

Which of the following techniques modifies the schedule based upon resource constraints? A. Critical Chain Method B. Critical Path Method C. Arrow Diagramming Method D. Precedence Diagramming Method

A. Critical Chain Method

A network diagram is used to organize which of the following? A. Critical path B. Defects C. WBS D. Issues

A. Critical path

A healthcare company must store project records for seven years. This is an example of which of the following? A. Document retention compliance B. ISO compliance C. Version control compliance D. Document version control

A. Document retention compliance

When are project closure procedures determined? A. During the planning phase. B. During the monitoring/controlling phase. C. During the closure phase. D. During the execution phase.

A. During the planning phase.

The project has an AC of $5,000. Which of the following would be used to determine the budget needed to complete the project? A. ETC B. PV C. BAC D. EAC

A. ETC

Which of the following is the budget amount needed to finish a project? A. ETC B. VAC C. EAC D. BAC

A. ETC

Faced with a complex project with many stages, which of the following is the BEST action for the project manager to take? A. Employ phase closure meetings. B. Encourage vendors to work overtime. C. Request a schedule extension. D. Hire additional contractors.

A. Employ phase closure meetings.

As a result of changes in the economy, it has been communicated that the current costs for needed components have doubled from what was originally budgeted. If the procurement occurs, this would result in exceeding the cost baseline for the project. Which of the following actions should the project manager take? A. Evaluate alternatives that could be used that would result in the same scope to be produced B. Use contingency funds to cover the procurement of the components C. Create a change request to see if the baselines can be revised to incorporate the appropriate costs D. Contact the customer to let them know that the costs will be higher, and await approval from the customer before proceeding

A. Evaluate alternatives that could be used that would result in the same scope to be produced

During execution of the project, the project sponsor informs the project manager that a requirement needs to be added to the scope statement. Which of the following is the FIRST action that the project manager should take? A. Evaluate the impact of the change on the project. B. Call the project team members together to determine how to handle the change. C. Change the work breakdown structure (WBS) to include all the tasks involved with this change. D. Rewrite the statement of work (SOW) to include the proposed change.

A. Evaluate the impact of the change on the project.

A key supplier has informed the project manager that there will be a two month delay to fulfill an order. Which component of the project plan is affected and which of the following actions should be taken? A. Evaluate the project schedule and raise a project issue. B. Manage project quality and schedule a meeting. C. Implement approved changes by utilizing a change management form. D. Manage scope and consider a project change request.

A. Evaluate the project schedule and raise a project issue.

A project manager has identified a positive threat to the project and wants to ensure the event occurs. This is an example of which of the following risk response strategies? A. Exploit B. Mitigate C. Enhance D. Share

A. Exploit

Which of the following are common components of a project transition plan? (Select TWO). A. Extended support B. Work performance C. Ownership identification D. Risk assessment E. Budget analysis

A. Extended support C. Ownership identification

Due to unforeseen schedule blowouts, the project manager is forced to compress the next set of activities in order to avoid affecting the project delivery date. Which of the following techniques can be used to help achieve this? (Select TWO). A. Fast tracking B. Crashing C. Delaying D. Quality control E. Scope reduction

A. Fast tracking B. Crashing

Which of the following steps is required to validate a business case? A. Feasibility analysis B. Assign costs C. Schedule milestones D. Identify project scope

A. Feasibility analysis

A project manager confronts a team member about the use of personal instant messaging during working hours. This is an example of which of the following conflict resolution techniques? A. Forcing B. Smoothing C. Compromise D. Avoiding

A. Forcing

Although there is a difference of opinion among several team members, the project manager's authority is used to keep the project moving forward. Which of the following conflict resolution techniques is being used by the project manager? A. Forcing B. Avoiding C. Negotiating D. Confronting

A. Forcing

Design, launch, review and test are examples of which of the following work breakdown structure (WBS) schemes? A. Functions B. Organizational units C. Product components D. Geographical areas

A. Functions

A project manager is entering the list of a project's activities with their estimated begin and end time to visualize which activities overlap and when the project is scheduled to end. Which of the following is the project manager building? A. Gantt chart B. Work Breakdown Structure C. Critical Path D. PERT chart

A. Gantt chart

Which of the following should a project manager do for a team member who does not speak the same language? A. Hire a translator to assist the team member in communicating. B. Communicate with the team member using translation software. C. Send the team member to training on the desired language. D. Ask for a replacement team member that speaks the same language.

A. Hire a translator to assist the team member in communicating.

The project manager has constructed a graphical chart categorically representing the frequency of each data occurrence. This is an example of which of the following tools? A. Histogram B. Gantt chart C. Ishikawa diagram D. Control chart

A. Histogram

Which of the following is a KEY requirement to produce a project schedule? A. Identification of all the required activities B. The program evaluation and review technique C. A stakeholder and customer matrix D. Ensure all the resourcing costs are known

A. Identification of all the required activities

While in an operations meeting, the project manager hears that a new enhancement is being released that will impact the agreed upon scope. Which of the following should the project manager do NEXT? A. Identify the issue, perform an analysis, and create a change request B. Log the change and communicate it to the project team C. Inform the sponsor while allowing the change to continue D. Stop the development, communicating that changes have to be approved

A. Identify the issue, perform an analysis, and create a change request

Which of the following is the NEXT step within a project setup after the problem statement has been clearly defined? A. Identify the project B. Prepare a project plan C. Obtain approval D. Validate the project

A. Identify the project

A project manager notices that status meetings are poorly attended and that one or two team members try to dominate the meetings. Which of the following should the project manager do to make the project status meetings more productive? (Select Two). A. Include agenda items in the meeting invitation. B. Ensure that the meetings start and end on time. C. Provide criticism to poor team performers. D. Allow the team members to set the tone of the meeting. E. Discuss issues during the meeting until they are resolved.

A. Include agenda items in the meeting invitation. B. Ensure that the meetings start and end on time.

A project manager of a particular project receives formal notification that a vendor has gone out of business. New vendors with similar products at similar costs have been identified. Which of the following should the project manager do FIRST? A. Initiate RFQs to qualified vendors, update the project management plan and communicate the issue with the project sponsor following the project communications plan. B. Undertake a make-or-buy decision analysis; communicate the issue with the project sponsor following the project communications plan. C. Call a stakeholder meeting following the project communications plan to urgently review the project schedule; update the project management plan. D. Communicate the issue with the project sponsor following the project communications plan, call a project team meeting to discuss alternatives and update the project management plan.

A. Initiate RFQs to qualified vendors, update the project management plan and communicate the issue with the project sponsor following the project communications plan.

The business stakeholder has been engaged late and has just had a chance to review the approved requirements. Consequently, it has been identified that there are a number of gaps in the requirements which are critical to the stakeholder's business unit. Which of the following actions should the project manager take? A. Initiate change control B. Follow communications plan C. Manage project quality D. Prepare a performance report

A. Initiate change control

In which of the following project life cycle phases would one perform the first stakeholder's analysis? A. Initiation B. Controlling C. Planning D. Monitoring

A. Initiation

The project charter is an output of which of the following project phases? A. Initiation B. Planning C. Execution D. Closing

A. Initiation

A project manager reviews the effect of a submitted change request against the different sections of the project plan before presenting the request. The project manager performed a step from which of the following? A. Integrated change control B. Schedule control C. Performance evaluation D. Quality assurance

A. Integrated change control

Which of the following is the MOST important for a project manager to use when creating a diverse project team? A. Interpersonal skills B. Knowledge of local law C. Pre-defined staff assignments D. Programming skills

A. Interpersonal skills

Which of the following quality control tools illustrates the various factors that may be linked to potential problems or effects? A. Ishikawa diagram B. Histogram C. Run chart D. Scatter diagram

A. Ishikawa diagram

Why is it important to perform individual project team performance appraisals? A. It rewards superior performance and identifies inadequate performance. B. It allows individual team members to provide project input. C. It is a conflict resolution technique used to create project team unity. D. It provides a means for the team members to compare themselves to other team members.

A. It rewards superior performance and identifies inadequate performance.

Which of the following components of a project charter include identifying important milestones of the project? A. Key project deliverables B. High level assumptions C. Identify stakeholders D. High level constraints

A. Key project deliverables

Which of the following avenues would allow the project manager to communicate project expectations, general timelines, and roles and responsibilities? A. Kick-off meeting B. Stakeholder analysis C. Communication plan D. Scope document

A. Kick-off meeting

Which of the following regarding project documentation can be found in organizational governance documents? (Select TWO). A. Length of time project documents must be kept B. Rules regarding the usage of documentation version numbers C. Issue management procedures D. Asset management documentation E. Team member contact information

A. Length of time project documents must be kept B. Rules regarding the usage of documentation version numbers

Which of the following would be found in a post-mortem analysis? (Select TWO). A. Lessons Learned B. Transition Plan C. Project sponsor signoff D. Maintenance responsibilities E. Reasons for early termination of the project

A. Lessons Learned E. Reasons for early termination of the project

A post implementation review is being performed as a part of project closure. Which of the following are applicable areas that the review should cover? (Select TWO). A. Lessons learned during the project B. Produce operational support documentation C. Gathering and centralizing project documentation D. Organizing the communication of project closure E. Identify the key project achievements F. Provide a recap of the overall solution

A. Lessons learned during the project E. Identify the key project achievements

Which of the following are included in phase gate approvals? A. Lessons learned, budget schedule review B. Change control board, committee consulting C. Audit trails, retention, and version control D. Cost estimate and resources required

A. Lessons learned, budget schedule review

A project scope statement includes which of the following items? (Select THREE). A. Major deliverables B. Success criteria C. Constraints D. WBS E. Scope management plan F. Mandatory dependencies

A. Major deliverables B. Success criteria C. Constraints

Which of the following would a project manager utilize to improve the quality of a work breakdown structure (WBS)? (Select THREE). A. Make assumptions regarding uncertain project activities. B. Include project activities in chronological order. C. Involve the project sponsor in the creation of the WBS. D. Review historical information from similar projects. E. Involve the people who will be doing the work. F. Include associated risks of project activities.

A. Make assumptions regarding uncertain project activities. D. Review historical information from similar projects. E. Involve the people who will be doing the work.

Resources for a project report to a project manager and a functional manager. The organizational structure is: A. Matrix B. Ad hoc C. Functional D. Projectized

A. Matrix

Which of the following is a zero time activity? A. Milestone B. Critical path C. Deliverable D. Work package

A. Milestone

Two staff members argue about how a work package should be completed. Which of the following techniques is recommended to facilitate a solution to satisfy everyone's differences? A. Negotiate B. Confront C. Compromise D. Avoidance

A. Negotiate

After a change control board meeting, which of the following actions should the project manager do NEXT? A. Notify the requester of the verdict. B. Review the impact of proposed change. C. Update the project scope statement. D. Document the specific change request.

A. Notify the requester of the verdict.

In order to complete the pre-project setup, which of the following is the MOST important task of the project sponsor? A. Obtain funding for the project. B. Provide quality review of the deliverables. C. Provide leadership to the project team. D. Obtain resolution of the application development issues.

A. Obtain funding for the project.

The project sponsor has asked for the project to be delivered two months earlier than originally planned with no changes to the deliverables, cost, or the project team. Which of the following schedule planning techniques could be used to meet this request? A. Optimizing B. Crashing C. Delaying D. Resource leveling

A. Optimizing

A project manager has identified a minor skills gap in the operational team that will end up supporting the project solution. Which of the following is the BEST risk mitigation strategy that the project manager should use? A. Organize adequate training and have one of the operational staff as part of the project team. B. Raise a risk in the risk register, identify the likelihood and the consequence of the risk occurring. C. Have the project adequately document the solution and ensure a transition is in place. D. Escalate this as an issue to the project control board and ensure that there is adequate discussion.

A. Organize adequate training and have one of the operational staff as part of the project team.

Which of the following components is included in a transition plan? A. Ownership B. Quality metrics C. Project budget D. Quality baseline

A. Ownership

Which of the following is a type of network diagram illustrated with boxes for activities and arrows between boxes to show sequence? A. PDM B. CDM C. ADM D. CCM

A. PDM

A project team is estimating the amount of time needed to perform an activity. They have recommended an optimistic, pessimistic, and most likely duration to complete the activity. Which of the following would be the BEST tool to estimate the final duration? A. PERT B. GANTT C. GERT D. WBS

A. PERT

To determine the MOST likely estimate for the length of project activities, a project manager would use which of the following? A. PERT B. Gantt chart C. WBS Dictionary D. SPI

A. PERT

The project manager uses historical data to determine it takes two hours to install a piece of machinery. The current project requires twenty of the same machine to be installed. The project manager estimates it will take forty hours to install all the machines. This is an example of which of the following estimating techniques? A. Parametric B. Bottom-up C. Rough order of magnitude D. Top-down

A. Parametric

Which of the following is the BEST tool to determine which causes have the largest impact on a process? A. Pareto chart B. Gantt chart C. Run chart D. Ishikawa diagram

A. Pareto chart

Which of the following tools is used to determine the prevalent issues related to quality? A. Pareto chart B. Scatter diagram C. Upper control limit D. Flow chart

A. Pareto chart

Which of the following techniques can a project manager use to assist with quality planning? (Select THREE). A. Peer review B. Critical Chain Method (CCM) C. Inspection D. Performance Evaluation and Review Technique (PERT) E. Work Breakdown Structure (WBS) F. Benchmarking

A. Peer review C. Inspection F. Benchmarking

A project manager receives an inquiry from the human resources department about the work ethic of a certain team member. Which of the following should the project manager give to the HR department? A. Performance reports B. Meeting attendance C. Key Performance Indicators (KPIs) D. Quality metrics

A. Performance reports

A stakeholder wants to add another requirement to the deliverable. Which of the following will the project manager do to determine the change's effect on the project? A. Performing an impact analysis B. Identifying a change C. Coordinating with stakeholders to select the course of action D. Filling out a change control

A. Performing an impact analysis

Senior executives within a company have noticed an increasing number of projects failing to deliver to requirements. Which of the following project governance methods will help to meet this need? A. Phase gate approval B. Project phase transition C. ISO standards compliance D. Audit trail

A. Phase gate approval

At which of the following phases would a project manager initially identify available resources required to perform tasks? A. Planning B. Monitoring C. Initiating D. Execution

A. Planning

The initial project management plan is a key deliverable of which of the following process groups? A. Planning B. Initiating C. Monitoring D. Executing

A. Planning

After final acceptance, which of the following would the project manager use to assess the strengths and weaknesses of the project? A. Post-project review B. Transition plan C. Project kick-off meeting D. Quality analysis

A. Post-project review

During which of the following process groups is the project charter developed? A. Pre-project setup B. Project execution C. Project planning D. Project control

A. Pre-project setup

A project manager has just completed the work breakdown structure (WBS) with the project team. Which of the following would be used during activity sequencing? A. Precedence diagramming method B. Monte Carlo analysis C. Resource availability D. Resource leveling technique

A. Precedence diagramming method

Which of the following processes incorporates the make-or-buy analysis? A. Procurement management B. Risk management C. Quality management D. Scope management

A. Procurement management

Which of the following is created using the work breakdown structure (WBS) as an input? A. Procurement management plan B. Vendor selection criteria C. Project scope statement D. Project charter

A. Procurement management plan

Which of the following project plan components would include information regarding the management of issues? A. Project Management Plan B. Human Resources Plan C. Risk Management Plan D. Scope Management Plan

A. Project Management Plan

Which of the following would MOST likely be used as input to the project scope statement? A. Project acceptance criteria B. Risk register C. Work Breakdown Structure (WBS) D. Quality metrics

A. Project acceptance criteria

Which of the following circumstances could lead to initiating administrative closure? A. Project cancellation B. Resource constraints C. Contract closure D. Changes in the critical path

A. Project cancellation

Which of the following would be a direct output of the initiating process group? (Select Two). A. Project charter B. Project management plan C. Statement of Work (SOW) D. Work Breakdown Structure (WBS) E. Preliminary scope statement

A. Project charter E. Preliminary scope statement

Which of the following would be included in a project scope document? (Select TWO). A. Project constraints B. WBS dictionary C. Project assumptions D. Project charter E. Work Breakdown Structure (WBS)

A. Project constraints C. Project assumptions

Which of the following would be included in a project scope document? (Select THREE). A. Project constraints B. Gantt chart C. Work Breakdown Structure (WBS) D. Project roles and responsibilities E. Key Performance Indicators (KPIs) F. Detailed project objectives

A. Project constraints E. Key Performance Indicators (KPIs) F. Detailed project objectives

In pre-project setup, which of the following must be completed prior to validating a project? A. Project definition B. Preliminary SOW C. Project charter D. Stakeholder approval

A. Project definition

Which of the following would be included in the project charter? (Select TWO). A. Project description B. Risk management plan C. Change management plan D. Statement of Work (SOW) E. High level business case

A. Project description E. High level business case

Which of the following statements is considered a project management best practice? A. Project initiation occurs before project planning begins B. When execution begins, monitoring and controlling begins C. Completion of the charter is the first deliverable of project planning D. Each of the five process groups within the project management life cycle should be completed consecutively

A. Project initiation occurs before project planning begins

Which of the following tools can be used to estimate the number of resources required to complete a project? (Select TWO). A. Project management software B. Expert judgment C. Monte Carlo analysis D. Risk assessment E. Quality checklist

A. Project management software B. Expert judgment

Which of the following BEST describes the general idea of the project? A. Project objectives B. Project milestones C. Project assumptions D. Project scope

A. Project objectives

A customer has requested an increase in the scope of a current project, but the project schedule remains the same. Which of the following is MOST likely impacted? (Select TWO). A. Project quality B. Project cost C. Project baseline D. Project milestones E. Deployment plan

A. Project quality B. Project cost

Which of the following are included in a risk register? (Select TWO). A. Project risk responses B. Identified risks C. Major milestones D. Risk analysis tools E. Risk control board members

A. Project risk responses B. Identified risks

The primary purpose for documenting lessons learned during project closure is to: A. Provide a historical resource for future projects of a similar nature. B. Complete the post implementation/closeout report. C. Identify post project needs for functional teams. D. Report project deficiencies to the sponsor.

A. Provide a historical resource for future projects of a similar nature.

Determining how to communicate general project information with a globally dispersed team has created scheduling challenges. Which of the following would BEST remedy the situation? A. Provide a written forum that allows for asynchronous participation B. Conduct a meeting at a time where everyone is inconvenienced C. Schedule a meeting when the majority of the team is available D. Establish a conference call with all team members

A. Provide a written forum that allows for asynchronous participation

A project manager conducted a risk probability and impact assessment with the project team. In which of the following risk management processes did this occur? A. Qualitative risk analysis B. Quantitative risk analysis C. Risk response planning D. Risk identification

A. Qualitative risk analysis

During monitoring/controlling, a defect is found in the project deliverable. In which of the following processes did this occur? A. Quality control B. Risk assessment C. Quality assurance D. Stakeholder analysis

A. Quality control

Which of the following is the MOST appropriate definition for quality control? A. Quality control is the monitoring and analysis of specific project and test results to evaluate whether the project and its outputs comply with relevant quality standards. B. Quality control is the process of understanding, analyzing, defining and managing customer expectations so that customer requirements are met. C. Quality control is the application of planned and systematic quality actions necessary to provide confidence that the project is deploying all the correct processes. D. Quality control is the process of identifying appropriate quality standards that are pertinent to the project and determining how to satisfy them.

A. Quality control is the monitoring and analysis of specific project and test results to evaluate whether the project and its outputs comply with relevant quality standards.

Which of the following is a component of a quality management plan that measures values of the output? A. Quality metrics B. Quality assurance C. Quality control D. Quality baseline

A. Quality metrics

Company ABC is looking into which technologies and suppliers could help it achieve business process automation. Which of the following methods should the company FIRST use to help it validate its thinking? A. RFI B. CDM C. RFQ D. RFP

A. RFI

Which of the following are reasons why formal project closure is important? (Select THREE). A. Releases staff from the project. B. Reassigns staff to another project. C. Releases leftover funding from the project. D. Provides historical information. E. Allows for final changes to the work breakdown structure (WBS). F. Confirms completed/non-completed objectives.

A. Releases staff from the project. D. Provides historical information. F. Confirms completed/non-completed objectives.

Which of the following documents is used when soliciting vendors? A. Request for Proposal (RFP) B. Work Breakdown Structure (WBS) C. Statement of Work (SOW) D. Responsibility Assignment Matrix (RAM)

A. Request for Proposal (RFP)

During the execution stage, the project manager learns that a team member has resigned from the company. The project manager determines that there are no existing qualified team members available to fill the vacancy. Which of the following should the project manager do FIRST? A. Review the staffing plan. B. Outsource the position. C. Delay the scheduled delivery date. D. Remove the tasks from the WBS.

A. Review the staffing plan.

A project manager is using a vendor with a fixed bid contract. The vendor would like to help out with other parts of the project. Which of the following should the project manager do NEXT? A. Review the vendors SOW and determine if the additional work items can be included. B. Allow the vendor to accept the additional work on a time and material (T&M) basis. C. Allow the vendor to accept the additional work, but honor the fixed bid price. D. Explain to the vendor that the work is already assigned to the vendor with the lowest cost.

A. Review the vendors SOW and determine if the additional work items can be included.

A project manager has a project with staff in four different countries. When generating the resource management plan, which of the following should be considered FIRST? A. Reviewing holiday and vacation schedule with all team members. B. Getting the email address of all the employees. C. Locating each employee on the map in the office. D. Understanding the international country code of all the team members.

A. Reviewing holiday and vacation schedule with all team members.

The project manager will define a scale of probability from "unlikely" to "certain" in which of the following documents? A. Risk management plan B. Scope management plan C. Quality management plan D. Schedule management plan

A. Risk management plan

Which of the following strategies would be used to reduce the impact of a risk? A. Risk mitigation B. Risk avoidance C. Risk acceptance D. Risk transfer

A. Risk mitigation

Exploiting is considered to be a response of which of the following? A. Risk opportunity B. Conflict resolution technique C. Risk threat D. Resource leveling technique

A. Risk opportunity

A draft structure for a risk trackingsheet has been provided below: 1.Risk identifier 2.Risk status 3.Risk description 4.Mitigation steps 5.Mitigation status Which of the following should be ADDED to the risk tracking sheet? A. Risk rating B. Stakeholder risk tolerance C. Revised project schedule D. Risk matrix

A. Risk rating

Which of the following risk response strategies involves shifting the negative impact of a threat, along with ownership of the response, to a third party? A. Risk transfer B. Risk avoidance C. Risk sharing D. Risk mitigation

A. Risk transfer

When creating a communication plan, the project manager should include the escalation path, format and frequency of meetings, and: A. Roles and responsibilities B. Risk and issue log C. Budget D. Scope

A. Roles and responsibilities

During customer acceptance, a project manager meets with the stakeholders who claim a bridge was built with two toll gates instead of three. Which of the following documents would clarify the discrepancy? A. Scope Statement B. Lessons Learned C. Closeout report D. Risk Management Plan

A. Scope Statement

A conflict has developed among two project team members. The project manager reiterates the areas of agreement and avoids the areas of disagreement. Which of the following BEST describes this conflict resolution technique? A. Smoothing B. Compromising C. Avoiding D. Negotiating

A. Smoothing

Key stakeholders cannot agree on the project scope. In order to reach a consensus, the project manager emphasizes their common interests and lessens their differences. The project manager is using which of the following conflict resolution styles? A. Smoothing B. Confronting C. Forcing D. Compromising

A. Smoothing

Which of the following BEST describes a project risk? A. Something that may positively or negatively impact the project B. Something that has already affected the project C. Something that is outside of the control of the project manager D. Something that will negatively impact the project

A. Something that may positively or negatively impact the project

A stakeholder of the project has bypassed the project manager and communicated directly with one of the team members to develop and add a change to the project. Which of the following should the project manager do to address the issue? A. Speak individually to the stakeholder and the team member, and remind them of the change control process. B. Have an immediate meeting with all stakeholders and team members to strongly remind them of the responsibilities of the project manager. C. Remove the team member from the project and request the stakeholder speak directly with the project manager concerning communication issues with the project. D. Speak with both resources directly at the same time to tell them they must follow the project manager's rules.

A. Speak individually to the stakeholder and the team member, and remind them of the change control process.

Communication preferences, cultural differences, and language barriers are BEST described as which of the following? A. Special communication needs of project members. B. Critical aspects of managing stakeholder expectations. C. Items within the risk management plan. D. Reasons for premature project failure / abandonment.

A. Special communication needs of project members.

A project is a (an): A. Specific solution. B. Business strategic plan. C. Group of products. D. Ongoing endeavor.

A. Specific solution.

When would a project manager have a closure meeting? (Select THREE). A. Stage completion B. Task completion C. Document completion D. Project cancellation E. Project completion F. Vendor cancellation

A. Stage completion D. Project cancellation E. Project completion

Which of the following is the activity to determine the individuals that will be affected by the project? A. Stakeholder identification B. Project team acquisition C. Staff management planning D. Feasibility analysis

A. Stakeholder identification

The project manager of a wireless networking project receives a 'stop work' order from the local building inspector because a roof-mount wireless antenna was not properly grounded, creating an electrocution hazard. This could have been avoided if the project manager investigated which of the following? A. Standards compliance B. Stakeholder approval C. Task dependencies D. Expert judgment

A. Standards compliance

Which of the following is used in the development of a project charter? A. Statement of Work (SOW) B. Cost Management Plan (CMP) C. Work Breakdown Structure (WBS) D. Risk matrix

A. Statement of Work (SOW)

The greatest amount of conflict occurs in which of the following team development stages? A. Storming B. Performing C. Norming D. Forming

A. Storming

Schedule dependencies include:(Select TWO). A. Successor activities B. Risks C. Constraints D. Predecessor activities E. Issues F. Assumptions

A. Successor activities D. Predecessor activities

Which of the following are characteristics of a project? (Select TWO). A. Temporary B. Ongoing C. Unique D. Repetitious E. Contains multiple objectives

A. Temporary C. Unique

Which of the following defines a purpose of a Work Breakdown Structure (WBS)? A. The WBS helps to specifically identify and organize the scope of the project. B. The WBS allows only one check of the specifics of the deliverables of the project. C. The WBS makes the project deliverables less concise and concrete. D. The WBS combines the project objectives into less specific criteria.

A. The WBS helps to specifically identify and organize the scope of the project.

A company is validating a project. The project has a high probability of success. Which of the following is the MOST important consideration before authorizing the project? A. The company's strategic goals B. Training requirements C. The project manager's experience D. Resource availability

A. The company's strategic goals

A project has a CPI of 0.6. Which of the following would BEST describe the cost-efficiency of the project? A. The costs are currently over the estimates. B. The costs and the estimates are about the same. C. The costs are currently under the estimates. D. The earned value is greater than the actual cost.

A. The costs are currently over the estimates.

Which of the following are characteristics of a projects critical path? (Select Two). A. The critical path is the longest duration. B. The critical path has the least amount of resources. C. The critical path is the shortest duration. D. The critical path has less than or equal to zero float time. E. The critical path has a greater than zero float time.

A. The critical path is the longest duration. D. The critical path has less than or equal to zero float time.

A project manager has been asked to create an issues log. Which of the following should be included in the issues log? (Select TWO). A. The description of the issue B. The cost of the issue C. The risk log D. The date the issue was submitted E. The work breakdown structure (WBS)

A. The description of the issue D. The date the issue was submitted

During the initial project planning process, which of the following is MOST important to consider when completing a project for a regulated entity? A. The influence of standards compliance. B. The influence of skilled resources. C. The influence of the task assignments. D. The influence of project peer review regulations.

A. The influence of standards compliance.

During which of the following phases should project requirements be determined? A. The initiating phase B. The execution phase C. The planning phase D. The monitoring phase

A. The initiating phase

In order to ensure higher commitment levels, estimates should be created, or approved by: A. The person doing the work B. The customer C. The project manager D. Key stakeholders

A. The person doing the work

A key stakeholder asks the project manager to change the scope of a project four days prior to the completion of the project. Which of the following is the NEXT step that the project manager should take to accommodate this request? A. The project manager should ask the stakeholder to submit the request to the change control board. B. The project manager should revise the statement of work (SOW) for the key stakeholder. C. The project manager should make the requested change for the key stakeholder. D. The project manager should tell the stakeholder that it is too late in the project to accept the scope change.

A. The project manager should ask the stakeholder to submit the request to the change control board.

In which of the following situations would a project manager conduct a post mortem? A. The project sponsor stopped the project. B. A key stakeholder is upset with the quality of a deliverable. C. A new project manager has been assigned to the project. D. To determine why the change control board rejected a change request.

A. The project sponsor stopped the project.

Which of the following is a benefit of identifying the project's stakeholders during the stakeholder analysis? A. The project will have increased support. B. The project cost will be decreased. C. The project will finish on schedule. D. The team members will have their roles clearly defined.

A. The project will have increased support.

A project sponsor has just signed a document that authorizes the project manager for an upcoming project. Which of the following elements would be included in this document? A. The purpose of the project. B. Quantitative analysis for all major project risks. C. Team member responsibilities. D. The technical specifications of the final deliverable.

A. The purpose of the project.

Which of the following would be an output of a qualitative risk analysis? A. The risk register is updated. B. The risk management plan is created. C. The risk management plan is updated. D. The risk register is created.

A. The risk register is updated.

A project manager has noted that a vendor is providing a poor quality product. The vendor states that its products meet the quality standards outlined in the current contract. Which of the following documents outline the contractual requirements? A. The statement of work (SOW) B. The milestone schedule C. The request for proposal (RFP) D. The work breakdown structure (WBS)

A. The statement of work (SOW)

Additional company employees have been assigned to the project. Which of the following will be affected? A. The timeline may be positively affected at the expense of the project cost. B. This change does not affect the triple constraint because the additional employees are already on the company payroll. C. The quality of the product will improve but it will add more time to the project to train the new employees. D. Total project cost will be reduced because the project can now be completed sooner.

A. The timeline may be positively affected at the expense of the project cost.

Which of the following would result from a CPI of 1.2? A. There is positive return on the money invested. B. The final cost for the project will be two percent higher than planned. C. The project is losing two cents for every dollar spent. D. Work has been progressing at a two percent higher than expected rate.

A. There is positive return on the money invested.

When dealing with remote project team members, it is important to recognize their needs in terms of which of the following? (Select TWO). A. Time zone differences B. Programming language differences C. Cultural differences D. Project management differences E. Compensation differences

A. Time zone differences C. Cultural differences

Which of the following may have a significant adverse impact upon the successful completion of an international project? (Select THREE). A. Time zones B. Travel costs C. Co-location of resources D. The project plan E. Scheduled vacations F. Language barriers

A. Time zones B. Travel costs F. Language barriers

A project manager is working with a large team on an important project. Many of the team members work remotely. The project manager requires each team member to submit weekly status reports at a certain time each week. One team member consistently submits late status reports. Which of the following should the project manager consider FIRST? A. Time zones for various work locations B. Necessity of weekly status reports C. Format of the status report D. Past performance reviews of the team member

A. Time zones for various work locations

In project management, the term 'triple constraint' refers to: A. Time, cost, scope. B. Project charter, project scope statement, project management plan. C. Roles, responsibilities, activities. D. Resources, processes, assets.

A. Time, cost, scope.

Which of the following would be the MOST important objective of a kick-off meeting? (Select Two). A. To educate team members on what will be expected. B. To give official notification for the project. C. To inform the project sponsor on what will be expected. D. To create a work breakdown structure (WBS). E. To develop the statement of work (SOW).

A. To educate team members on what will be expected. B. To give official notification for the project.

Which of the following options is the BEST reason for a project manager to develop a version control standard? A. To ensure the project team is looking at the same information. B. To present each date that the project information was created. C. To identify who authored the project information. D. To justify why the document was created.

A. To ensure the project team is looking at the same information.

Which of the following represents the purpose of performing qualitative risk analysis? A. To prioritize risks B. To identify risk owners C. To determine contingency reserves necessary D. To identify new risks

A. To prioritize risks

Which of the following represents a good reason for formally closing out a project? A. To provide historical information for future projects B. To manage stakeholders' expectations C. To promote team cohesiveness D. To keep a record in case someone comes back later with an issue after transition

A. To provide historical information for future projects

After completing a WBS, a project manager has been asked to identify human resource requirements. Which of the following should be included in the project plan? A. Training needs B. Communication needs C. Transportation needs D. Conflict resolution preferences

A. Training needs

Which of the following risk management strategies is being applied when a project manager purchases insurance to address a perceived risk event? A. Transfer B. Mitigation C. Acceptance D. Avoidance

A. Transfer

The project team is not comfortable moving an expensive material. A third party is hired to move the material. This is an example of risk: A. Transference B. Sharing C. Avoidance D. Acceptance

A. Transference

A project team is reviewing the deliverables and identifies a deliverable no one on the team has experience with. The lack of expertise is identified as a risk. The project manager decides, as a workaround, to contract with a third party. This type of risk response is called: A. Transference. B. Avoidance. C. Monitor and Prepare. D. Acceptance.

A. Transference.

A project is nearing completion. Which of the following tasks is required to ensure continuity after the project closes? A. Transition ownership to operational team B. Extended support delivered by project members C. Ensure the operation team provides warranty prior to handover D. Periodic training of project team resources

A. Transition ownership to operational team

A project manager is reviewing the ownership, date, and the necessary training for a deliverable. Which of the following documents would include this information? A. Transition plan B. Quality plan C. Change Control plan D. Procurement plan

A. Transition plan

Which of the following documents would contain the date the ownership of a project's final deliverable would be turned over to operations? A. Transition plan B. Risk plan C. Communications plan D. Quality plan

A. Transition plan

Which of the following documents would include product warranty information? A. Transition plan B. Quality management plan C. Procurement plan D. Project charter

A. Transition plan

A project team is requesting an annual review; however, the project manager has been managing multiple large scale projects and has not been able to work closely with the team. Which of the following is the BEST way to conduct a thorough performance review? A. Use the 360-degree feedback principle empowering the project team to evaluate each other. B. Spend more time with the team, providing detailed information to create an evaluation. C. Review each project team member's weekly status reports to determine the level of effort put into the project. D. Review the staff management plan to determine when reviews can be conducted.

A. Use the 360-degree feedback principle empowering the project team to evaluate each other.

A statement of work (SOW) has been heavily revised by the stakeholders. Which of the following should be implemented to make it easier to determine how many times the document has been revised? A. Version control B. A document revision date C. Approval signatures from each stakeholder D. A change request

A. Version control

Which of the following tools would be used to decompose a project? A. WBS B. SOW C. PDM D. WBS Dictionary

A. WBS

Which of the following should be used when determining the details of a project component or scope entry? A. WBS Dictionary B. Project Management Plan C. Work Breakdown Structure D. Project Charter

A. WBS Dictionary

Which of the following BEST identifies the correct number of layers in a WBS? A. WBS should decompose to a manageable level to use the activity. B. WBS decomposition depends on the complexity of the overall project. C. WBS should decompose until activities are broken into small, specific tasks. D. WBS decomposition has the same number of levels for all objectives.

A. WBS should decompose to a manageable level to use the activity.

An effective scope statement should answer which of the following questions? A. What are the project deliverables? B. Who will be the team members? C. How much work is required? D. How will risks be avoided?

A. What are the project deliverables?

Which of the following is an example of withdrawal? A. Withdrawal is considered an avoidance technique. B. Withdrawal is a way of confronting a problem to find the best solution. C. Withdrawal is considered a win-win situation. D. Withdrawal is considered a win-lose situation.

A. Withdrawal is considered an avoidance technique.

Two team members have a personality conflict. The project manager determines that the project is so close to completion, no further action is required. The project manager is using which of the following conflict resolution styles? A. Withdrawing B. Smoothing C. Confronting D. Forcing

A. Withdrawing

Which of the following is the lowest level of work within a WBS? A. Work package B. Cost analysis C. Work activities D. Phase

A. Work package

Which of the following conflict resolution techniques describes compromising? A. Working out an agreement that is acceptable to both sides B. One side making the other side do what they are told C. Focusing on common interests D. Not addressing the conflict

A. Working out an agreement that is acceptable to both sides

A WBS dictionary includes which of the following items? (Select THREE). A. Written description of activity to be performed. B. Written description of the strategic objectives. C. Estimated value of each activity. D. Identification of a task's dependencies. E. Estimated time to complete each activity. F. Alternate tasks that could replace an activity.

A. Written description of activity to be performed. D. Identification of a task's dependencies. E. Estimated time to complete each activity.

There is a high probability of a needed resource becoming unavailable. The project manager determines the impact to be low; therefore, the MOST likely response to the identified risk is to: A. accept it B. avoid it C. minimize it D. mitigate it

A. accept it

The purpose of a WBS dictionary is to provide: A. additional details for each component of the WBS, and for each component provide a brief definition of its statement of work, outputs, actual activities and pertinent milestones B. a detailed glossary of terms used in the WBS C. written authorization to sanction work on a particular work-package within the WBS, and define the methods for its implementation and the monitoring of its performance D. a hierarchical decomposition of the work to be undertaken to address the objectives and meet the requirements of the project at the lowest level

A. additional details for each component of the WBS, and for each component provide a brief definition of its statement of work, outputs, actual activities and pertinent milestones

As a project continues through a lifecycle, approved changes: (Select THREE) A. can add costs to the overall projects B. can be incorporated by the project manager at their discretion C. can hold the costs of a project D. can decrease costs of the overall project E. need to be incorporated into the project charter F. will reduce focus from the original scope

A. can add costs to the overall projects C. can hold the costs of a project D. can decrease costs of the overall project

A task on the critical path has been delayed. The project manager calls a project team meeting, including the project sponsor, and begins analyzing cost and schedule trade-offs in order to compress the schedule and get the project on-track. This activity is an example of: A. crashing B. roles and responsibilities matrix C. fast-tracking D. decision tree analysis

A. crashing

Customs and value systems are all examples of dealing with: A. cultural differences B. language barriers C. time zone differences D. communication differences

A. cultural differences

All of the following occur during the project closure phase EXCEPT: A. ensure the project is aligned with organizational goals B. ensure document retention compliance is being performed C. release project team resources D. close contracts and pay vendors

A. ensure the project is aligned with organizational goals

A Pareto chart is a special type of: A. histogram B. Ishikawa diagram C. scatter diagram D. run chart

A. histogram

To validate a project, it would be important to: A. identify the key stakeholders B. analyze the CPI C. define the quality metrics D. recommend corrective actions

A. identify the key stakeholders

All of the following are characteristics of a project EXCEPT: A. is managed by consensus B. is a temporary endeavor to create a unique product or service C. is limited by human and financial resources D. adheres to the triple constraint

A. is managed by consensus

The process of decomposing deliverables into smaller components is complete when: A. manageable cost and duration estimates can be developed B. project justification has been established C. change requests have been approved D. each work element is found in the WBS and the WBS dictionary

A. manageable cost and duration estimates can be developed

A project risk is defined as a condition or event that: A. might occur and needs monitoring. B. cannot be avoided. C. does not directly affect the project. D. occurs and needs mitigating.

A. might occur and needs monitoring.

The WBS is a direct input into all of the following EXCEPT: A. scope management plan B. risk management plan C. cost management plan D. quality management plan

A. scope management plan

An organization with a matrix structure typically: A. shares resources between project and functional teams. B. has specific levels of authority and supervision. C. relies on functional structure to manage projects. D. replaces functional structure with project based teams.

A. shares resources between project and functional teams.

All of the following are characteristics of a WBS EXCEPT: (Select TWO). A. shows a graphical timeline of project activities B. shows a hierarchal breakdown of project work C. shows major project milestones D. used as a tool to make project cost estimates E. includes a dictionary as a supporting document

A. shows a graphical timeline of project activities C. shows major project milestones

A customer has stringent requirements on their vendors and service providers to ensure their environmental compliance. This is a key element of the customer's marketing to their own customers. The customer provides a detailed list of requirements regarding the nature and source of the components that the project will use. The project sponsor agrees to meet the requirements, which become a subsequent part of the project scope. These requirements are an example of: A. standards compliance B. internal process compliance C. ISO compliance D. legislature compliance

A. standards compliance

The difference between a risk matrix and a risk register is that: A. the risk register states the risk owner. B. the risk register contains less information than the risk matrix. C. the risk matrix states the risk owner. D. the risk matrix lists the risk description.

A. the risk register states the risk owner.

All of the following are part of the monitoring and controlling process group EXCEPT: A. updating the project charter B. updating the project management plan C. implementing change requests D. updating the project scope

A. updating the project charter

A project has two resources scheduled to work 40 hours a week for four weeks, both at $85.00 an hour. One resource called in sick for 16 hours, while the other resource worked four hours additional. Which of the following is the cost of the resources? A. $25,840 B. $26,180 C. $27,200 D. $27,540

B. $26,180

A company has 50 percent of a project complete. The project plan states: The project will last 10 months The company will create 150 gadgets per month The cost to make each gadget will be $55 The total budget is $9,000 Which of the following is the planned value for the project? A. $1,500 B. $4,500 C. $8,250 D. $9,000

B. $4,500

A project with a total budget of $100,000 is in the ninth month and has an earned value of $80,000 and actual costs of $90,000. The project's cost variance is: A. -$5,000. B. -$10,000. C. +$10,000. D. +$170,000.

B. -$10,000.

If the EV is $3,000 and the PV is $5,000, which of the following is the SV for the project? A. $1,000 B. -$2,000 C. -$3,000 D. $5,000

B. -$2,000

If the EV is $3,000 and the AC is $4,000, which of the following would be the CPI for the project? A. .50 B. .75 C. 1.25 D. 1.75

B. .75

A project has an earned value (EV) of $5,000 and $6,000 has been spent to date. Which of the following is the cost performance index (CPI) and the project status? A. 1.2 and over-budget B. 0.83 and over-budget C. 0.83 and under-budget D. 1.2 and under-budget

B. 0.83 and over-budget

A project team has estimated the amount of time needed to perform an activity. Their optimistic estimation is eleven days, their pessimistic estimation is fifty-nine days, and their most likely estimation is seventeen days. Which of the following is the BEST calculation of the actual activity duration? A. 17 B. 23 C. 29 D. 35

B. 23

A project manager has requested a part from a supplier. A supplier may be able to provide the part within two days. Because there is a trade embargo, it may take six days to receive the part. A local supplier will be able to provide the part within four days. How many days might it take to receive the part? A. 2 B. 4 C. 5 D. 6

B. 4

Given the schedule estimates of Best Case = 2 days, Worst Case = 12 days, and Most Likely = 4 days, calculate PERT. A. 4 days B. 5 days C. 6 days D. 8 days

B. 5 days

Which of the following shows the number of communication channels for a team with twelve stakeholders? A. 56 B. 66 C. 72 D. 132 E. determine vendor resource availability F. hold a bidders conference G. a list of qualified sellers

B. 66

Which of the following types of document formally authorizes and defines the scope of a project? A. A project approval B. A project charter C. A project deliverable D. A project milestone

B. A project charter

Which of the following should the project charter include? A. A risk register B. A project description C. A post-mortem analysis D. An issues log

B. A project description

A project's Critical Path is: A. A sequence of activities that takes the shortest time to complete. B. A sequence of activities that takes the longest time to complete. C. A sequence of the activities that can be delayed without impacting the project's end date. D. A sequence of the project's activities required to meet the defined milestones.

B. A sequence of activities that takes the longest time to complete.

During project execution, the project manager would create: A. A WBS B. A status report C. An issue log D. A risk register

B. A status report

The project manager is sequencing a set of activities. They discover that some of the activities may or may not occur based on the outcome of other activities. Which of the following is BEST suited in this situation to show the activities' logical relationship? A. Gantt B. ADM C. CCB D. CCM

B. ADM

A project manager is mapping out a project based upon the dependencies of the project activities. Which of the following would be BEST for this process? (Select TWO). A. CPM B. ADM C. PDM D. Gantt E. PERT

B. ADM C. PDM

Which of the following is indicative of a `finish-to-start' direct relationship in a project schedule? A. Activity A must end before Activity B can end. B. Activity A must end before Activity B can begin. C. Activity A must begin before Activity B can begin. D. Activity A must begin before Activity B can end.

B. Activity A must end before Activity B can begin.

Which of the following describes crashing a project schedule? A. Project activities that would normally be completed in sequence are performed concurrently. B. Additional resources are deployed. C. All float time is removed from the project schedule. D. The project manager reviews the project scope to determine unnecessary requirements.

B. Additional resources are deployed.

The project team is recognized for contribution efforts and is officially released from the project during which of the following stages? A. Formal acceptance B. Administrative closure C. Lessons learned D. Transition plan

B. Administrative closure

Which of the following are benefits of formal project closure? (Select TWO). A. Ensures the project complies with organizational goals B. Allows lessons learned to be used in future projects C. Ensures all pending contracts are closed D. Assures buy-in from all project stakeholders E. Distributes a new workload and tasks to all project team members

B. Allows lessons learned to be used in future projects C. Ensures all pending contracts are closed

A change request has been submitted to the project manager containing the date, the details of the request, and the impact to the project. Which of the following needs to accompany the change request before it can be reviewed for consideration? A. Stakeholder sign-off B. Alternative options C. Requirements document D. Customer acceptance

B. Alternative options

A project budget has been reduced by 10 percent, but the project has a critical deadline. Which of the following should the project manager do FIRST to complete the project on time? A. Lower the quality standards for the finished product. B. Analyze the impact of the change. C. Eliminate 10 percent of the projects resources. D. Document the approved change request.

B. Analyze the impact of the change.

A vendor that provides critical services to the project has been acquired by a competitor. Despite assurances from the vendor, a political decision has been made to engage a new vendor that has no association with a competitor. Which of the following is the MOST appropriate format for informing the team of the termination of one vendor and engagement of a replacement vendor? A. Email from the project manager. B. As specified in the communication plan. C. Telephone conference call. D. Email from the project sponsor.

B. As specified in the communication plan.

A stakeholder asks a project manager to cut costs by lowering the quality of the finished product. Which of the following should the project manager do NEXT? A. Communicate the change to the project resources. B. Ask the stakeholder to submit a change request. C. Revise the project scope statement. D. Crash the schedule.

B. Ask the stakeholder to submit a change request.

A project team member has been re-assigned to another project. Which of the following should the project manager do FIRST? A. Notify the executive sponsor of the team member's reassignment. B. Assess the impact on the project schedule. C. Request additional funds to pay overtime to the remaining team members. D. Request additional staff to complete the work of the re-assigned team member.

B. Assess the impact on the project schedule.

In which of the following areas would a transition plan be used? A. As a project phase is completed and the project shifts to a new phase B. At the end of the project to transfer maintenance responsibilities C. After the project receives approval and becomes an active project D. When the project manager is added to the project and the project authority shifts to their responsibility

B. At the end of the project to transfer maintenance responsibilities

Changing the project schedule to prevent a known risk is an example of which of the following risk responses? A. Mitigation B. Avoidance C. Acceptance D. Transference

B. Avoidance

A project team member reports that another team member is always listening to their MP3 player during work time. This behavior has not affected the performance of the member, or the project team overall. Which of the following conflict resolution techniques should the project manager use under these circumstances? A. Compromise B. Avoiding C. Smoothing D. Forcing

B. Avoiding

The initial quality measurements used to determine if a variance has occurred is known as the: A. Quality checklist B. Baseline C. Quality metrics D. Control limit

B. Baseline

Which of the following is a common project selection method? A. Work Breakdown Structure (WBS) B. Benefit measurement C. User acceptance testing D. System design specification

B. Benefit measurement

Which of the following should be included in a business case? (Select TWO). A. A budget estimate with a plus to minus 10% B. Benefits to the company C. Project Milestones D. Cost Benefit Analysis E. One proposed option to address the issue

B. Benefits to the company D. Cost Benefit Analysis

Which of the following is the definition of decomposition? A. Using Ishikawa diagrams to analyze quality issues and determine the root cause of the issues. B. Breaking down the project deliverables into easily manageable work packages. C. Evaluating project characteristics in a mathematical model to predict total project costs. D. Calculating the project's early start and finish dates and late start and finish dates to determine the overall project schedule.

B. Breaking down the project deliverables into easily manageable work packages.

Which of the following is included in decision oversight? A. Local, state, and federal laws B. Change control board, committee consulting C. Tollgate approval, project phase transition D. Audit trails, retention, and version control

B. Change control board, committee consulting

A project is struggling because the sponsor continually has to increase funding which may cause the project to get cancelled. This could have been avoided by using: A. Quality metrics. B. Change control. C. A WBS. D. Fixed costs.

B. Change control.

To ensure the quality of implemented project change requests, which of the following will need to occur? (Select TWO). A. The project team is not notified of the approved change. B. Change is tracked and is either accepted or rejected by the change control board. C. Change is logged and updated in the change log document. D. Once a change is forwarded to the change control board, it will be removed from the change log. E. Once the change is submitted to the change control board, it will be approved and placed into production.

B. Change is tracked and is either accepted or rejected by the change control board. C. Change is logged and updated in the change log document.

A change request has been reviewed and denied by the project governance. Which of the following components should be updated by the project manager? A. WBS B. Change log C. Scope document D. Communications log

B. Change log

Which of the following project phases includes the transition plan? A. Executing B. Closing C. Planning D. Monitoring / Controlling

B. Closing

Which of the following activities are associated with a project kick-off meeting? (Select TWO). A. Obtaining a signature on the project charter. B. Communicating project goals and objectives. C. Communicating work package assignments. D. Creating a rough draft of the transition plan. E. Communicating stakeholder expectations.

B. Communicating project goals and objectives. E. Communicating stakeholder expectations.

A project team has determined that all status reports will be sent via email. Which of the following components of the project plan documents this information? A. Status report plan B. Communication plan C. Discussion plan D. Decision log

B. Communication plan

In a strong matrix project organization structure, a functional business manager becomes frustrated with the project manager over the reduced availability of a key resource, due to project requirements. Which of the following BEST describes the cause of this conflict? A. Expert judgment B. Competing resource demands C. Resource-limited schedule D. Varying work styles

B. Competing resource demands

A team member notifies the project manager about a new technology that will increase the quality of a deliverable and lower the manufacturing cost. Which of the following is the FIRST action the project manager should take? A. Notify project stakeholders. B. Complete a change request form. C. Conduct an emergency status meeting. D. Purchase the new technology.

B. Complete a change request form.

Which of the following are lose-lose conflict resolution techniques? A. Negotiating B. Compromise C. Confronting D. Avoiding

B. Compromise

Which of the following conflict resolution techniques involves a solution that partially satisfies all interested parties? A. Confronting B. Compromise C. Avoiding D. Forcing

B. Compromise

Project team members are located in two different time zones, with a five hour time difference. The team members cannot agree on a time of day to have a standing meeting. Which of the following is the BEST approach to finding a meeting time? A. Forcing B. Compromising C. Avoiding D. Smoothing

B. Compromising

Which of the following conflict resolution techniques is described as having conflicting parties each give something up and be partially satisfied so they can come to an agreement? A. Forcing B. Compromising C. Smoothing D. Avoiding

B. Compromising

Which of the following are inputs to a risk matrix? (Select TWO). A. Resource to which the risk is assigned. B. Contingency plan. C. Identifying if the risk can be assumed by another party. D. Type of risk. E. Costs associated with the risk.

B. Contingency plan. D. Type of risk.

Which of the following can be used as a quality metric when performing quality planning? A. Quality control B. Cost benefit analysis C. Perform preventative actions D. Quality assurance

B. Cost benefit analysis

A chart of accounts is included in which of the following plans? A. Quality management B. Cost management C. Risk management D. Procurement management

B. Cost management

A project manager is informed that material expenditures will increase. Which of the following documents should be referenced to address this increase? A. Work Breakdown Structure (WBS) B. Cost management plan C. Approved project charter D. Project scope document

B. Cost management plan

Which of the following is created as part of the closing phase? A. Quality baseline B. Cost review C. Activity estimation D. Feasibility analysis

B. Cost review

The project manager has had a large number of change requests approved by the project steering committee, but has been given no extra time to deliver the project. Which of the following schedule compression techniques should be used by the project manager? A. Rescheduling B. Crashing C. Rebaselining D. Control scope

B. Crashing

A project team is about to deliver on a two year long project when they are informed of new Government laws that directly affect the product. The team meets with their stakeholders to discuss the impact to the project and determine that additional laws need to be taken into account before go-live. The NEXT step the project manager needs to take is: A. Re-direct the development team. B. Create a change request. C. Update the issues log. D. Hold a meeting with the users.

B. Create a change request.

When performing quantitative risk analysis, which of the following should be produced? A. Control chart B. Decision tree C. Run chart D. Scatter diagram

B. Decision tree

Industry regulations require that an organization keep all project-related documents for no less than seven years. Which of the following should the project manager implement to BEST address this requirement? A. Version control policy B. Document retention policy C. Auditing policy D. Standards compliance

B. Document retention policy

During the execution of an assigned task the developer informs the project manager of a missing component. Which of the following should the project manager do next? A. Inform the sponsor and have the developer include it in the same task. B. Document the change and determine the impact of the modification. C. Add the task to the project plan and assign the task to the developer. D. Inform the sponsor that the change is out of scope.

B. Document the change and determine the impact of the modification.

The BEST time to communicate stakeholder expectations to the project team is: A. During bi-weekly status meetings. B. During the project kick-off meeting. C. During the development of the work breakdown structure. D. At regular intervals as defined in the communications management plan.

B. During the project kick-off meeting.

A project manager has identified a positive threat to the project and wants to increase the impact of the event. This is an example of which of the following risk response strategies? A. Mitigate B. Enhance C. Share D. Exploit

B. Enhance

During execution, a project manager of a construction project requires certain project team members to work outdoors, atop tall buildings. Which of the following would BEST mitigate the risk of injury to those team members, without affecting the approved project schedule? A. Ensure that project team members do not work in very windy weather. B. Ensure that project team members are furnished with slip-resistant boots. C. Ensure that project team members are trained in injury response. D. Ensure that project team members are covered by applicable insurance.

B. Ensure that project team members are furnished with slip-resistant boots.

Before a change request is presented to the change control board, which of the following should the project manager do? A. Suggest the board study the cost of the change. B. Evaluate the affect on all other parts of the project. C. Review the change request with the project sponsor. D. Request team member input on the value of the change.

B. Evaluate the affect on all other parts of the project.

Which of the following is an appropriate response to an expected risk opportunity? A. Mitigation B. Exploiting C. Acceptance D. Avoidance

B. Exploiting

A key stakeholder has informed the project manager that the project must be completed on time. The project is currently running behind schedule. The budget provided for the project will not allow for additional resources. In order to meet the demands of the key stakeholder, which of the following is the BEST action for the project manager to take? A. Crash the schedule. B. Fast track the schedule. C. Negotiate for more resources. D. Negotiate a new schedule.

B. Fast track the schedule.

Task B is not planned to start until Task A is completed. Task A is delayed and will not be completed on time. Starting Task B prior to Task A completing is an example of: A. Managing change B. Fast tracking C. Rolling wave planning D. Crashing

B. Fast tracking

Two SMEs disagree with the designed plan for a particular component. The project will be delayed if the plan is not approved today. The project manager demands the SMEs work together to incorporate their modifications by the close of business today. Which of the following resolution techniques was used? A. Negotiating B. Forcing C. Smoothing D. Compromise

B. Forcing

Two team members refuse to work together and have undermined the project with their constant bickering. The project manager terminates one of the team members to ensure the successful completion of the project. The project manager is using which of the following styles of conflict resolution? A. Confronting B. Forcing C. Smoothing D. Compromising

B. Forcing

Which of the following conflict resolution techniques involves pushing a single viewpoint at the expense of others? A. Smoothing B. Forcing C. Confronting D. Avoiding

B. Forcing

Which of the following terms describes a project team that is comprised of persons from different cultures? A. Homogeneous B. Heterogeneous C. Attribution D. Ethnocentricity

B. Heterogeneous

Which of the following is the BEST tool to use for estimating project costs? A. Vendor estimates B. Historical documents C. Expert judgment method D. Project team members

B. Historical documents

A project manager is implementing a new community park and wants to build public support. Which of the following communication mediums would BEST facilitate the goal? A. Send a personally signed letter to the residents. B. Hold a public ceremony at the location for the residents. C. Hold a teleconference for residents. D. Send an email to the community residents.

B. Hold a public ceremony at the location for the residents.

A new technology being implemented will result in project team member layoffs. Which of the following actions can the project manager take to address team member concerns? A. Cancel the project. B. Host a meeting to provide a status update. C. Outsource the project. D. Select a different technology that will not result in layoffs.

B. Host a meeting to provide a status update.

Which of the following represents the appropriate order of an effective change management process? A. Identify change, perform impact analysis, approve or deny change, update applicable project plan components, document change. B. Identify change, document change, perform impact analysis, approve or deny change, update applicable project plan components. C. Identify change, document change, perform impact analysis, update applicable project plan components, approve or deny change. D. Identify change, document change, approve or deny change, perform impact analysis, update applicable project plan components.

B. Identify change, document change, perform impact analysis, approve or deny change, update applicable project plan components.

While performing a scheduled walkthrough at a construction site, the customer points out a discrepancy. Which of the following is the FIRST step that should be taken before submitting a change control form? A. Consult the project sponsor B. Identify the change C. Perform a feasibility study D. Perform impact analysis

B. Identify the change

At the project kick-off meeting, there is rumor that the company is about to be acquired by a competitor, and the project may be cancelled during the execution stage. Which of the following actions should the project manager take FIRST? A. Identify a sympathetic executive in the competitor organization and send them a copy of the project plan. B. Identify the risk, prioritize it, assess its impact and then enter it on the risk register. C. Attempt to engage someone from the executive staff to alleviate fears amongst the project team. D. Dismiss the rumor as untrue and try to get the project team focused on the work at hand.

B. Identify the risk, prioritize it, assess its impact and then enter it on the risk register.

Which of the following tools would a project manager use to determine the root cause of an issue? A. Pareto Chart B. Ishikawa Diagram C. Histogram D. Monte Carlo Analysis

B. Ishikawa Diagram

Which of the following is also known as a fishbone diagram? A. Histogram B. Ishikawa diagram C. Pareto diagram D. Run diagram

B. Ishikawa diagram

Which of the following are tools used in quality control? (Select TWO). A. Gantt chart. B. Ishikawa diagram. C. Parametric estimating. D. Probability and impact matrix. E. Pareto chart.

B. Ishikawa diagram. E. Pareto chart.

Which of the following can aid in the identification of root causes of defects? A. Run charts B. Ishikawa diagrams C. Histograms D. Pareto charts

B. Ishikawa diagrams

A project manager needs to determine how much it will cost for a third party to complete certain deliverables and the steps they will take to complete those deliverables. Which of the following should the project manager do to gather this information? A. Issue a RFQ B. Issue an RFP C. Create a WBS D. Develop a SOW

B. Issue an RFP

While working on a project, an unforeseen event arises that impacts a project objective. Which of the following should be updated as a result? A. Stakeholder register B. Issue log C. Risk register D. Change log

B. Issue log

A project has just finished performance testing and found that the application can only handle 100 concurrent users where the requirement was to handle 500 concurrent users. In which of the following components of the project plan should this be documented? A. Scope statement B. Issues log C. WBS D. Change form

B. Issues log

Which of the following are the benefits of a work breakdown structure (WBS)? (Select Two). A. It determines the project milestones. B. It determines the project budget. C. It outlines the communication plan for the team. D. It determines the resources required to complete project tasks. E. It outlines the statement of work (SOW) for the project.

B. It determines the project budget. D. It determines the resources required to complete project tasks.

Why does the project manager determine the risk tolerance for a project? A. It is used to determine the variance of the project deliverable from the acceptance criteria. B. It is used to determine which risks should be accepted. C. It is used to determine the impact of project risks if they occur. D. It is used to determine the probability of project risks.

B. It is used to determine which risks should be accepted.

A project scope document would include which of the following? (Select TWO). A. WBS B. Key performance indicators C. Assumptions D. Risk matrix E. Network diagram

B. Key performance indicators C. Assumptions

Which of the following components would be included in a project charter? (Select TWO). A. Communications plan B. Key project deliverables C. Work Breakdown Structure D. High level cost estimates E. Specific project milestones

B. Key project deliverables D. High level cost estimates

Which of the following is the MOST likely reason projects fail to satisfy stakeholder expectations? A. Lack of technology B. Lack of planning C. Lack of resources D. Lack of quality

B. Lack of planning

A project manager's experience shows that when using four laborers they can produce ten deliverables. Now the project manager uses eight laborers and produces fifteen deliverables. This is an example of which of the following? A. Learning curve B. Law of diminishing return C. 80/20 rule D. Parametric cost estimating

B. Law of diminishing return

A company is replacing their file server with a new one. During the data migration, the old file server experiences critical hardware failure. The data migration cannot continue until the hardware is replaced. This repair will put the project behind schedule by a week. Which of the following actions should the project manager do FIRST? A. Prepare performance report B. Manage the issue C. Schedule a meeting D. Update communication plan

B. Manage the issue

Within a corporation, project managers are assigned people based on defined roles and responsibilities. Project resources are temporarily provided to the project but still report the functional managers as well as the project manager. Which of the following styles of management is this also known as? A. Projectized management B. Matrix management C. Functional management D. SCRUM / agile

B. Matrix management

There are three teams assigned to the same project. Two of the project teams are ahead of schedule; however, the product does not meet the needed quality standards. The third project team is behind schedule, but their product meets the quality standards. Which of the following should be the NEXT step for the project manager? A. Inform the stakeholders that the project is behind schedule. B. Meet with the teams to clarify the schedule and the quality standards expected. C. Crash the schedule to meet the project timeline. D. Fast track the schedule to complete the project on time without impacting the quality of the product.

B. Meet with the teams to clarify the schedule and the quality standards expected.

Which of the following is the BEST report to provide to senior management? A. Daily progress report B. Milestone report C. Quality audit D. Work performance report

B. Milestone report

Which of the following is an acknowledgement that risks may occur, but a response is in place to minimize the risk impact? A. Acceptance B. Mitigation C. Avoidance D. Enhancing

B. Mitigation

An important team member will not be available to complete a project. The project manager selects a new team member and trains the new team member on the project tasks. The project manager is using which of the following risk response techniques to resolve the issue? A. Monitor the risk B. Mitigation of the risk C. Acceptance of the risk D. Transference of the risk

B. Mitigation of the risk

The IT department is currently resource constrained managing daily operational tasks. However, there are a number of subject matter experts (SME) within the department who are critical to making the project succeed. Which of the following should the project manager use to ensure the success of the project? A. Engage a services company to deliver the project B. Negotiate staff augmentation with the SME's managers C. Recruit staff form the organizations strategy area D. Perform a request for proposal

B. Negotiate staff augmentation with the SME's managers

A customer requests that the products quality be reduced to control its cost. Which of the following actions should the project manager take FIRST? A. Modify the project schedule. B. Obtain approval for the change. C. Reduce the amount of project resources to control costs. D. Modify the project budget.

B. Obtain approval for the change.

Ann, one of the affected stakeholders, feels that the project team has not been giving periodic stakeholder updates and that her input has not been taken into account. Which of the following should the project manager do to ensure stakeholder expectations are met? A. Ensure that Ann is involved during the testing phase of the project so she can call out functional gaps B. Organize a walkthrough of the solution and ensure face-to-face updates occur every two weeks C. Escalate the issue to the project steering committee that Ann is criticizing the project quality D. Organize a requirements workshop to capture any gaps

B. Organize a walkthrough of the solution and ensure face-to-face updates occur every two weeks

A project is experiencing quality issues with the deliverable product. Which of the following tools would be used to identify and prioritize the MOST commonly occurring issues? A. Scatter diagram B. Pareto chart C. Ishikawa diagram D. Trend analysis

B. Pareto chart

Which of the following tools is based on the 80-20 principle? A. Histograms B. Pareto chart C. Run charts D. Ishikawa diagram

B. Pareto chart

The project manager is reviewing the Pareto chart to identify if the life cycle of a deliverable is producing software bugs. Which of the following are represented in the chart? (Select TWO). A. Number of work units affected by the bug B. Percentage of bug types occurring C. Software bug counts D. Root cause of bug occurrence E. Affect of the bug occurrence

B. Percentage of bug types occurring C. Software bug counts

An equipment reseller with limited manufacturing capacity is introducing a new product line that requires a custom fabricated part. Which of the following would be the FIRST action that should be taken to obtain the custom part? A. Submit an RFI to a local manufacturing facility B. Perform a make or buy analysis C. Create an RFP to be sent out to current product vendors D. Develop detailed drawings and submit to manufacturing for production

B. Perform a make or buy analysis

A project manager is presented with a change request for an ongoing project. Which of the following would be the FIRST action? A. Update the project plan to accommodate the changes. B. Perform an impact analysis. C. Organize a stakeholder meeting to review the changes. D. Change the project scope to reflect the change request.

B. Perform an impact analysis.

Which of the following activities would happen LAST in procurement management? A. Request seller responses B. Perform contract administration C. Perform vendor selection D. Perform a make or buy analysis

B. Perform contract administration

A project team is comfortable working as a group and has accepted all the project ground rules. They support each other to reach the project goals. Which of the following stages of team development is the project team demonstrating? A. Storming B. Performing C. Conforming D. Forming

B. Performing

A project manager is managing a project that is scheduled to take ten months to complete. The project is in its sixth month and $450,000 has been spent. The project budget is $990,000. Which of the following will the project manager use to determine the budgeted cost of work scheduled? A. Estimate to completion B. Planned value C. Cost performance index D. Budget at completion

B. Planned value

During which of the following process groups is the preliminary project risk assessment performed? A. Monitoring/Controlling B. Planning C. Initiating D. Executing

B. Planning

A project manager is performing activity sequencing with the project team. Each activity is written in a box with arrows linking the boxes according to their dependencies. Which of the following tools is the project manager utilizing? A. Arrow Diagramming Method (ADM) B. Precedence Diagramming Method (PDM) C. Critical Path Method (CPM) D. Critical Chain Method (CCM)

B. Precedence Diagramming Method (PDM)

Which of the following is included in the project charter? A. Work assignments B. Problem statement C. Cost-benefit analysis D. Feasibility assessments

B. Problem statement

Which of the following would be included in the Project Charter? A. Communication activities B. Problem statement C. Cost baseline D. Activity plan

B. Problem statement

Which of the following is true of fast tracking a schedule? A. Project schedule critical path will change. B. Project activities will be performed concurrently. C. Project schedule is shortened by decreasing the project scope. D. Project schedule lead times are increased.

B. Project activities will be performed concurrently.

The stakeholder has notified the project manager that new priorities have caused them to shift all of the business subject matter expert resources to a new project for one year. The BEST course of action for the project manager is: A. Phase gate review. B. Project cancellation. C. Project completion. D. Stage completion.

B. Project cancellation.

After which of the following documents is signed off by stakeholders can a project begin? A. Project stakeholder requirements B. Project charter C. Project scope D. Project schedule

B. Project charter

The initiation process concludes with the creation of which of the following? A. Contingency reserve B. Project charter C. Project schedule D. Project scope statement

B. Project charter

Which of the following documents provides formal approval to start the project? A. Resource assignment matrix B. Project charter C. Work Breakdown Structure (WBS) D. Contract administration

B. Project charter

A project manager has been informed that a project deliverable must be completed by September 1st. Which of the following BEST describes this situation? A. Project assumption B. Project constraint C. Project risk D. Acceptance criteria

B. Project constraint

Final project acceptance criteria are contained in which of the following? A. Transition plan B. Project scope document C. Project charter D. Quality plan

B. Project scope document

The stakeholders make a decision to outsource project resources to complete the project early and to reduce costs. Which of the following project constraints would be MOST affected by this change? (Select TWO). A. Project quality B. Project time C. Project budget D. Project scope E. Project risks

B. Project time C. Project budget

Transition plans include which of the following elements? A. Work Breakdown Structure (WBS) B. Project warranty C. Project process reports D. Earned value calculations

B. Project warranty

A project manager should inform the key stakeholders of the risks involved if which of the following changes are approved for a project? (Select THREE). A. Change management B. Quality C. Technology D. Resources E. Time F. Cost

B. Quality E. Time F. Cost

A quality audit would be performed during which of the following processes? A. Quality planning B. Quality assurance C. Quality control D. Pareto analysis

B. Quality assurance

A customer is reporting that the projects deliverables are not meeting the acceptance criteria. Which of the following documents MOST likely needs to be updated? A. Deliverable summary B. Quality checklist C. Risk register D. Resource assignment matrix

B. Quality checklist

Which of the following components of a quality management plan eliminates output that is not up to standards? A. Quality assurance B. Quality control C. Quality baseline D. Quality metrics

B. Quality control

Control limits would be found in which of the following plans? A. Procurement management plan B. Quality management plan C. Change management plan D. Scope management plan

B. Quality management plan

A project team is writing a new customized point of sale software. The software needs to calculate sales tax 100% of the time on all taxable items of a receipt. This requirement should be documented in which of the following? A. Quality control process B. Quality metrics C. Quality assurance process D. Quality check list

B. Quality metrics

A project manager was called into the office of the Chief Information Officer (CIO) and informed that the resource budget for the company has been reduced by 10%. The CIO expects that the project must be completed on time. Which of the following will be impacted? A. Project scope will be impacted. B. Quality will be impacted. C. WBS will be impacted. D. SOW will be impacted.

B. Quality will be impacted.

Which of the following is a component of a risk management plan? A. RAM B. RBS C. COQ D. KPI

B. RBS

A project team is deciding on whether to "make or buy". As part of the decision-making process, the team decides to request a product update from key product suppliers. Which of the following should be used to facilitate this? A. RFQ B. RFI C. RFP D. Vendor selection

B. RFI

Which of the following purchasing processes should a project team use to ensure that the work will be done per company specifications, while selecting the overall cheapest provider? A. RFI B. RFP C. RFC D. RFQ

B. RFP

The project team needs to collect three different prices for a specific deliverable. Which of the following documents will be sent to potential vendors? A. RFP B. RFQ C. RFI D. RFO

B. RFQ

During the feasibility study, it is determined there are insufficient human resources to complete a critical project. Which of the following should the project manager suggest? A. Increase the schedule so the resources will have more time to complete the project. B. Raise the budget to hire contractors. C. Start the project immediately and expect a lower quality of outcome. D. Delay the project until more resources become available.

B. Raise the budget to hire contractors.

A stakeholder has indicated that a three phase project must be completed in four months instead of the previously agreed upon six months. It is determined that fast-tracking the project is the only option. Which of the following is a characteristic of fast-tracking a project? A. Minimizes risk due to decreased timeline. B. Requires planning and execution to be completed in parallel. C. Minimizes cost since work is completed in four months instead of six. D. Requires rework due to decreased timeline.

B. Requires planning and execution to be completed in parallel.

A project has been going on for three weeks, and the project manager notices that Resource A is beginning to fall behind schedule. The project manager should FIRST schedule a meeting with: A. The project stakeholders to communicate the delay. B. Resource A to confirm estimates. C. The other team members to make up the schedule slippage. D. The manager of Resource A for corrective action.

B. Resource A to confirm estimates.

A project manager needs to assign team members to begin project work. Which of the following items must the project manager have before assignments can be made? (Select TWO). A. Quality Management Plan B. Resource Availability C. Work Breakdown Structure (WBS) D. Feasibility Analysis E. Risk Management Plan

B. Resource Availability C. Work Breakdown Structure (WBS)

Several key staff members have worked overtime to complete a project. With the increased overtime, the quality of the finished product has decreased. Which of the following may be the reason for the loss of quality? A. Critical path conflicts B. Resource overloading C. Failure to set stakeholder expectations D. Failure to monitor costs

B. Resource overloading

Which of the following is a function of the change control board? A. Responsible for creating the work packages in the work breakdown structure (WBS). B. Responsible for reviewing change requests to determine if additional analysis is required. C. Responsible for updating the project sponsor on all changes that occur during the project. D. Responsible for making changes to high level projects.

B. Responsible for reviewing change requests to determine if additional analysis is required.

As part of the planning process, the change control board meets every other week. Immediately after the last change control meeting, a primary examiner called and indicated a new regulation was passed and must be implemented within ten days. Which of the following should be done to ensure the change is implemented within the prescribed timeframe? A. Incorporate it as a task into the project plan and begin making the change B. Review the change control procedures for emergency changes C. Wait for the next change control meeting and introduce it then D. Ask the regulator for an extension of time

B. Review the change control procedures for emergency changes

The project manager can use the lowest level of the risk breakdown structure (RBS) to create which of the following documents? A. Risk register B. Risk checklist C. Probability and impact matrix D. Risk budget

B. Risk checklist

Which of the following documents would a project manager review to determine all the identified risks on a project? A. Risk matrix B. Risk register C. Risk response D. Risk baseline

B. Risk register

Which of the following project documents lists risks and describes the strategy to deal with a risk? A. Risk categorization B. Risk register C. Risk analysis D. Risk breakdown structure

B. Risk register

Which of the following is a component of a performance evaluation for an individual? A. Resource utilization B. Role assessment C. Scope management D. Variance management

B. Role assessment

A common agenda item in a project kick-off meeting should include which of the following? A. Communication plan B. Roles and responsibilities C. Change control process D. Dependencies

B. Roles and responsibilities

The formula for Schedule Performance Index (SPI) is: A. SPI = SV/PV B. SPI = EV/PV C. SPI = EV/SV D. SPI = PV/EV

B. SPI = EV/PV

The schedule estimates for a particular work package that is underway were not properly considered and the timescales are too tight. Which of the following methods should the project manager select to investigate? A. PDM B. SPI and SV C. CPM D. Issues log

B. SPI and SV

A department has had several absences due to illness; as a result, the project team has not been meeting the set milestones. Which of the following techniques would assist the project manager to determine the affect on the project schedule? A. CPI B. SV C. PV D. EV

B. SV

Information gathering resources for an initial risk assessment for a project include. (Select THREE) A. precedence diagramming method B. SWOT analysis C. brainstorming D. crashing E. delphi technique F. critical chain method

B. SWOT analysis C. brainstorming E. delphi technique

When performing risk analyses, which of the following areas are the MOST closely examined? (Select TWO). A. Environment B. Schedule C. Cost D. Leadership E. Quality

B. Schedule C. Cost

Which of the following MUST be clearly defined in a project charter? A. Quality B. Scope C. Action items D. WBS

B. Scope

A project manager learns that a key staff member is making unauthorized product changes. How will this impact the project? A. Quality standards will improve B. Scope creep will occur C. Risks will decrease D. Acceptance testing will decrease

B. Scope creep will occur

The project team is geographically split between two time zones. Which of the following should be performed by the project manager? A. Escalate to the project sponsor with a preference to replace the remote members with local members. B. Set up meeting times that are not necessarily a perfect fit, but are fair to both locations. C. Schedule two separate meetings at the desired local time for the participants. D. Convert traditional meetings into email updates and catch up on an exceptions basis.

B. Set up meeting times that are not necessarily a perfect fit, but are fair to both locations.

Which of the following is an appropriate risk response for diverting a portion of the project risk? A. Avoiding B. Sharing C. Enhancing D. Exploiting

B. Sharing

Which of the following is the FINAL step in pre-project setup? A. Complete the work breakdown structure (WBS). B. Sign the approval document. C. Create the needed stakeholder forms. D. Validate the project.

B. Sign the approval document.

Which of the following conflict resolution techniques focuses on a positive relationship and deemphasizes the area of conflict? A. Avoiding B. Smoothing C. Compromising D. Forcing

B. Smoothing

Which of the following individuals BEST represents the authority to authorize changes to the triple constraints? A. Functional manager B. Sponsor C. Team member D. Project manager

B. Sponsor

Which of the following would aid in the creation of a communication distribution plan? A. Risk register B. Stakeholder register C. Issue log D. Change control log

B. Stakeholder register

A project manager who is responsible for a data cabling project investigates whether a municipal license or permit is required, prior to project implementation. Which of the following is the project manager concerned about? A. Audit trail B. Standards compliance C. Risk management D. Internal process compliance

B. Standards compliance

Which of the following items represents potential inputs to the project charter? (Select THREE). A. Cost Performance Index (CPI) B. Statement of Work (SOW) C. Customer contract D. Work Breakdown Structure (WBS) E. Bill of Materials (BOM) F. Stakeholder expectations

B. Statement of Work (SOW) C. Customer contract F. Stakeholder expectations

Which of the following would be used to facilitate communication to investors, customers, and the stakeholders throughout the project? A. Scope boundaries B. Status report C. Work breakdown structure D. Resource plan

B. Status report

Which of the following would measure a project's validity? A. Risk analysis B. Strategic alignment C. Resource allocation D. Gantt chart

B. Strategic alignment

The project manager has been informed the project's CPI is 0.85 on a multi-year project that is 30% complete. Which of the following actions would be BEST for the project manager to take? A. Ask the project sponsor to extend the project schedule. B. Submit an RFQ to find a less expensive material. C. Assign additional team members to Quality Control. D. Fast track the project to reduce risk.

B. Submit an RFQ to find a less expensive material.

The project sponsor approaches a member of the project team to request a scope change. The team member makes the change without consulting the project manager. Which of the following steps should the project manager take to avoid unauthorized scope changes in the future? (Select TWO). A. Ask the project sponsor to email change requests to the project team. B. Submit changes to the change control board prior to implementation. C. Tell the project sponsor that changes cannot be made to the project. D. Schedule a team meeting to set expectations. E. Terminate the team member.

B. Submit changes to the change control board prior to implementation. D. Schedule a team meeting to set expectations.

Risk identification typically involves which of the following? A. Resource loading B. Team brainstorming C. Team kick-off meeting D. Vendor solicitation

B. Team brainstorming

Which of the following does the Critical Path tell the Project Manager? (Select TWO). A. Where potential delays in the project might occur B. The earliest completion for project work C. Activities that can be done in parallel D. The allocation time for each person assigned to the project E. The longest series of activities

B. The earliest completion for project work E. The longest series of activities

A project manager notices that the scope of a project is constantly changing. The project scope should have been determined during which project phase? A. The closing phase B. The initiating phase C. The planning phase D. The execution phase

B. The initiating phase

How is the critical path method (CPM) determined? A. The longest path in the network diagram and the earliest and latest date an activity can be started. B. The longest path in the network diagram and the earliest and latest date an activity can start and be completed. C. The shortest path in the network diagram and the earliest and latest date an activity can start and be completed. D. The longest path in the network diagram and the earliest and latest date an activity can be completed.

B. The longest path in the network diagram and the earliest and latest date an activity can start and be completed.

Which of the following BEST describes the chart of accounts? A. The numbering system used to monitor the quality measurements during the life of the project. B. The numbering system used to track project costs depending on their activity type. C. The numbering system used to decompose project activities into sub-project activities. D. The numbering system used to identify each activity on the work breakdown structure.

B. The numbering system used to track project costs depending on their activity type.

Which of the following conclusions can be drawn when a project has a CPI of 1.2? A. The project is taking longer than the estimated schedule. B. The project is costing less than the estimated budget. C. The project is taking less time than the estimated schedule. D. The project is costing more than the estimated budget.

B. The project is costing less than the estimated budget.

A project with a projected budget of $100,000 is 75% complete and has a CPI of .85. Which of the following is TRUE regarding this project? A. More project work than projected has been completed B. The project is currently in cost overrun C. The project EV is 63.75 D. $85,000 has been spent in the project

B. The project is currently in cost overrun

The project sponsor indicates that one of the key stakeholders is very unhappy with the project schedule. The other stakeholders are happy with the schedule. Which of the following is the MOST likely reason why the stakeholder is unhappy with the schedule? A. The stakeholder has unrealistic expectations. B. The project manager did not obtain buy-in from the stakeholder. C. The project manager did not discuss the schedule with the stakeholders. D. The project manager did not schedule the project team appropriately.

B. The project manager did not obtain buy-in from the stakeholder.

During the kick-off meeting which of the following is done? A. The project sponsor is able to ask for additional funding from senior management. B. The project manager is able to discuss the project timeline and milestones. C. The project owner is able to determine the resources needed to complete the project. D. The stakeholders are able to discuss their concerns about the project.

B. The project manager is able to discuss the project timeline and milestones.

After the ground breaking at a new construction site, the pile driving operation comes to a full stop due to the nature of the terrain. Which of the following is MOST likely to occur? A. The project communication plan must be updated and a stakeholder meeting must be scheduled. B. The project manager must manage the new issue as the project schedule could be delayed. C. The project manager must implement conflict resolution and review the resource requirement. D. The project scope statement must be reviewed and the project manager must prepare a performance report.

B. The project manager must manage the new issue as the project schedule could be delayed.

Which of the following statements highlights key performance indicators to be documented in the project scope? A. Efficiency gains will enable five fewer days to provide staff access B. There will be a reduction in technology costs of one million dollars a year C. The solution will not include integration with the finance system D. IT staff will be able to maintain the project after completion

B. There will be a reduction in technology costs of one million dollars a year

Which of the following statements BEST describes the project sponsor? A. They actively participate during the project. B. They have an active interest in the project's outcome. C. They have an impact on the process. D. They attend the weekly team meetings.

B. They have an active interest in the project's outcome.

Which of the following types of risk responses would an insurance policy describe? A. Acceptance B. Transference C. Avoidance D. Mitigated

B. Transference

Details of eventual ownership, training requirements for end users, extended support and warranty/maintenance information regarding the project deliverables are included in which of the following documents? A. Procurement management plan B. Transition plan C. Staff management plan D. Project scope statement

B. Transition plan

Which of the following would document any extended support for the final project deliverables? A. Procurement plan B. Transition plan C. Communications plan D. Quality plan

B. Transition plan

A product does not meet the customer's quality specifications. Which of the following can the project manager use to bring the product quality into alignment with the specifications? (Select TWO). A. Fast tracking B. Trend analysis C. Pareto chart D. High level cost estimate E. Monte Carlo

B. Trend analysis C. Pareto chart

A change request has been identified and submitted to the Change Control Board for approval. After gaining approval, which of the following should occur NEXT? A. Document using the appropriate change control forms B. Update the project plan components C. Request a meeting with the project sponsor D. Perform impact analysis

B. Update the project plan components

Which of the following is a result of an approved change request? A. Update the project charter to reflect the approved change request. B. Update the project plan to reflect the approved change request. C. Update the issues log for review during project closure. D. Ensure no further action is required by the change request board.

B. Update the project plan to reflect the approved change request.

The portion of the project charter that deals with expected, but not proven, conditions in the project are the high level: A. constraints B. assumptions C. risks D. cost estimates

B. assumptions

The method of cost-estimating whereby the costs of the individual work packages are aggregated to form the full cost-estimate is called: A. parametric estimating B. bottom-up estimating C. expert judgment D. analogous estimating

B. bottom-up estimating

A stakeholder asks the project manager to finish a project early. The project manager should ask the stakeholder to FIRST: A. speak to the other stakeholders to get their opinion B. complete a change request form C. speak to the project sponsor D. consider how this might impact the quality of the product

B. complete a change request form

Engineer A is taking excessive breaks. Engineer B reports that they constantly have to answer Engineer A's phone during these breaks. After discussion, Engineer B agrees to answer the phone of Engineer A, and in exchange, Engineer A will cover Engineer B's phone for an additional thirty minutes during lunch. This type of conflict resolution is called: A. confronting B. compromising C. avoiding D. smoothing

B. compromising

It is important to complete a formal project closure process to: (Select Three). A. assure that the customer will work with all vendors in the future B. confirm that the stated project objectives were met C. confirm that the customer accepts the final deliverables D. collect new information to enter into the issue log for further review E. assure that the contract is complete and the team members can be released F. collect additional scope requirements that need to be entered into the project plan

B. confirm that the stated project objectives were met C. confirm that the customer accepts the final deliverables E. assure that the contract is complete and the team members can be released

For planning purposes, assumptions are: A. used to resolve constraints. B. considered true without demonstrated proof. C. only used during the initiation of a project. D. resolved as the project is progressively elaborated.

B. considered true without demonstrated proof.

The portion of the project charter that deals with project limitations is the high level: A. milestones B. constraints C. assumptions D. risks

B. constraints

An organization can initiate a project charter by: A. approving change requests B. defining the business requirements C. tracking team member performance D. identifying the risk response plans

B. defining the business requirements

By completing the lessons learned during project closure, the project manager can: A. modify the project budget B. determine the reasons for the success or failure of a project C. manage stakeholder expectations D. determine the critical path of the project schedule

B. determine the reasons for the success or failure of a project

Paperwork related to the project is not being signed in the correct order. The BEST way to correct this problem would be to implement a procedure for managing: A. required forms B. document routing C. change D. document version control

B. document routing

A key stakeholder changed the specifications and the testing criteria for the product. The finished product was defective and unacceptable to the customer. A post-mortem analysis is performed to: A. assess responsibility for the failure of the project B. document the reasons for the failure of the project C. accept the cost figures from the project D. release the resources associated with the project

B. document the reasons for the failure of the project

The project manager should officially release team members: A. when the resource manager requests return B. during project closure process C. as soon as the resource's assigned tasks are complete D. at the end of the executing phase

B. during project closure process

Two consultants on a project disagree about the most appropriate solution to an issue identified during the executing phase. The project manager intervenes and mandates that they resolve their differences and present a solution to the project team before the end of the day. This type of conflict resolution is called: A. confronting B. forcing C. negotiating D. smoothing

B. forcing

A project manager sits down to discuss with team members the strengths and weaknesses of a project. This is BEST described as: A. managing stakeholder expectations B. post-project review C. work performance review D. human resource management

B. post-project review

A purpose of formal project closure is to: A. assess blame for the failure of the project B. provide lessons learned for future projects C. start a new project D. outline the responsibilities of each team member

B. provide lessons learned for future projects

A WBS dictionary: A. is a granular hierarchical breakdown of the work to be undertaken by the project team, to meet the objectives of the project B. provides a description of all of the components of a WBS, and a brief summary of its SOW, scope and deliverables C. allocates the WBS components to appropriate teams or named individuals within teams D. describes how a project will be decomposed into smaller, manageable subprojects or work packages

B. provides a description of all of the components of a WBS, and a brief summary of its SOW, scope and deliverables

As a project is going through testing, a quality manager indicates that certain requirements cannot be met. In an attempt to keep the project on schedule, requirements are modified. This action is a type of: A. risk assumption B. risk avoidance C. risk control D. risk transfer

B. risk avoidance

The project manager has performed earned value management on a project and determined that the CPI is 1.2 and the SPI is .75. The project is: A. over-budget and behind schedule B. under-budget and behind schedule C. over-budget and ahead of schedule D. under-budget and ahead of schedule

B. under-budget and behind schedule

A project needs software. After analyzing the choices, it is determined that if made in-house, it will cost $100,000. However, if the software is purchased, the cost would be $25,000. After reviewing the successful implementations in the past, if made in-house, there is a 20% chance that $30,000 would be spent on bug fixes. If the software is purchased, there is a 70% chance that $200,000 in training and customizations would be required. Which of the following reflects the expected monetary value of purchasing the software? A. $106,000 B. $157,500 C. $165,000 D. $225,000

C. $165,000

Using the given information: AC = $75,000 BAC = $225,000 ETC = $160,000 Which of the following represents the EAC of this project? A. $65,000 B. $150,000 C. $235,000 D. $300,000

C. $235,000

An ongoing project has a CV of $15,000 and an EV of $45,000. Which of the following represents the project's AC? A. .33 B. 3 C. $30,000 D. $60,000

C. $30,000

A project manager has contracted with a landscaping service to complete the grounds work on a new building. The landscaper provides the project manager with the following cost estimate: $150 per hour, estimated time to completion=40 hours The landscaper has completed 35 hours of work. Which of the following is the Earned Value of this portion of the project? A. $750 B. $3000 C. $5250 D. $6000

C. $5250

A project was originally budgeted for $500,000. So far, the EV and AC on the project are equal. Two approved change requests have been submitted since the project began. One necessitated a change in the project that would increase costs by $50,000. The second change request increased costs by $270,000. Which of the following is the new BAC for the project? A. $500,000 B. $550,000 C. $820,000 D. $920,000

C. $820,000

A project has an earned value (EV) of $5,000 and $6,000 has been spent to date. Which of the following is the cost variance and status of the project? A. -$1,000 and under-budget B. $1,000 and under-budget C. -$1,000 and over-budget D. $1,000 and over-budget

C. -$1,000 and over-budget

The project manager wants to report to the stakeholders to date project's cost performance. If the total of completed work to date is $200,000 and the actual cost is $210,000, which of the following is the cost variance? A. -5% B. 5% C. -$10,000 D. $10,000

C. -$10,000

A project has 45 lines of communication. Which of the following shows how many stakeholders does the project have? A. 5 B. 9 C. 10 D. 15

C. 10

Upper and lower control limits could be set at a standard deviation of three. Which of the following represents the associated confidence level? A. 68% B. 95% C. 99.7% D. 99.999%

C. 99.7%

A project is having issues because the team is unclear what they should be doing and who should be doing it. This could have been avoided by using: A. A risk register. B. Change management. C. A communication plan. D. An issues log.

C. A communication plan.

Which of the following is included in the project charter? A. A work performance report B. A cost assessment C. A high level plan D. A risk assessment

C. A high level plan

Which of the following is the BEST description of a baseline? A. A view of the project's status B. An assessment of risks for the project C. A snapshot of the project at a particular point in time D. A calculation of the project's CPI and SPI

C. A snapshot of the project at a particular point in time

Which of the following directly utilize the WBS? (Select TWO). A. Communication plan B. Monte Carlo technique C. Activity estimation D. Variance analysis E. Resource assignment

C. Activity estimation E. Resource assignment

Crashing a schedule involves which of the following? A. Performing a re-baseline of the project schedule. B. Performing critical path activities simultaneously. C. Adding resources to critical path activities. D. Estimating the earned value of the project activities.

C. Adding resources to critical path activities.

Which of the following elements would be needed to prepare an effective project scope document? A. An approved project milestone schedule B. An approved risk assessment document C. An approved project charter D. A responsibility assignment matrix

C. An approved project charter

When working to ensure the quality of project deliverables, which of the following steps must take place before variances can be identified? (Select TWO). A. Generate change requests. B. Perform impact analysis. C. Analyze performance information. D. Implement change requests. E. Monitor work performance.

C. Analyze performance information. E. Monitor work performance.

An end user advises the project manager that they will require extensive training to learn how to use the new system that is being developed. Which of the following should the project manager do FIRST? A. Create an RFP for vendors who can train the end users. B. Schedule the necessary training for the end users before the completion of the project. C. Analyze the impact of including the training in the project. D. Advise the end user that training was not included in the project charter, and another project charter will need to be created.

C. Analyze the impact of including the training in the project.

In the planning phase of a project, which of the following activities is performed? A. Solicitation B. Perform a feasibility study C. Appoint a project team D. Project Charter

C. Appoint a project team

A project sponsor wants to remove an individual team member from the project. The project manager has determined that the team member in question has all the skills and knowledge required to fulfill the assigned activities, and is on schedule. Which of the following actions would be the BEST course of action for the project manager? A. Identify a replacement for the individual and then remove the individual from the project. B. Ignore the requests from the project sponsor as they have no bearing on the project deliverables. C. Arrange a meeting with the project sponsor to discuss the issue, and to explain the negative impact of removing the individual from the project. D. Arrange a meeting with the individual team member to explain the situation with the project sponsor and remove the individual from the project.

C. Arrange a meeting with the project sponsor to discuss the issue, and to explain the negative impact of removing the individual from the project.

Which of the following activity sequencing techniques uses nodes to symbolize the dependencies of each activity? A. Critical Path Method B. Critical Chain Method C. Arrow Diagramming Method D. Gantt Chart Method

C. Arrow Diagramming Method

Which of the following activities occur in the planning phase of a project? (Select TWO). A. Obtain product acceptance. B. Identify the Executive Sponsor. C. Assign and explain tasks. D. Perform project kick off. E. Prepare a project charter.

C. Assign and explain tasks. D. Perform project kick off.

A project team is meeting monthly for their project risk review. During the brainstorm, one of the team members mentions that a risk to the project could be a delay with the servers. Which of the following is the BEST response? A. Exploit B. Enhance C. Avoid D. Share

C. Avoid

'Changing the subject' is an example of which of the following conflict management strategies? A. Confrontation B. Forcing C. Avoidance D. Compromising

C. Avoidance

Which of the following can the project manager do to manage scope creep? A. Be open minded to new ideas to the project. B. Be flexible about what needs to be done to complete the project. C. Be specific when defining project objectives in the project plan. D. Be positive when approached with changes to ensure customer satisfaction.

C. Be specific when defining project objectives in the project plan.

In order to compare a current projects quality to that of a previously completed project, a project manager should use which of the following techniques? A. Process improvement B. Quality metrics C. Benchmarking D. Cost-benefit analysis

C. Benchmarking

Which of the following estimating types requires the MOST effort when creating a work breakdown structure (WBS)? A. Expert judgment B. Top-down C. Bottom-up D. Rough order of magnitude

C. Bottom-up

Which of the following estimating techniques is the MOST accurate? A. Parametric estimating B. Top-down estimating C. Bottom-up estimating D. Order-of-magnitude estimating

C. Bottom-up estimating

Which of the following areas are addressed in the Project Charter? A. Project team members B. Work Breakdown Structure (WBS) C. Business needs D. Communications venue

C. Business needs

Which of the following scheduling algorithms establishes floats, durations, and paths between work schedule activities? A. AON B. PERT C. CPM D. GERT

C. CPM

A project manager is trying to ensure the quality of the design and reduce the number of potential defects. The project manager would like to use the fishbone diagram to perform this analysis. This type of modeling relies on: A. Prioritizing the specific event. B. Variance in the process over time. C. Causes of a specific event. D. Determining the number of events.

C. Causes of a specific event.

Which of the following would a project manager organize and implement in order to provide decision oversight to scope changes? A. Request for Proposal (RFP) B. Quality management plan C. Change control board D. Version control system

C. Change control board

Which of the following would a project manager implement to ensure any proposed modifications to a project's scope follow a standardized process? A. WBS dictionary B. PERT chart C. Change management D. Cost control

C. Change management

The project stakeholders have approved a number of critical changes. Which of the following documents should be updated and/or included in the project folder for audit purposes? (Select TWO). A. Statement of Work (SOW) B. Project charter C. Change management form D. Status report E. Project schedule

C. Change management form E. Project schedule

Which of the following occurs during administrative closure? A. Requiring input from the sponsor on the project objectives. B. Updating quality expectations for the deliverables. C. Closing out contracts with vendors. D. Revealing new WBS tasks to team members.

C. Closing out contracts with vendors.

During the project management process, an organization develops a document that details preferred and authorized interactions among project team members, senior management, and other project stakeholders. Which of the following types of documents were developed? A. Quality management plan B. Change control plan C. Communications management plan D. Risk management plan

C. Communications management plan

Which of the following human resource outputs would a project manager use to determine a team member's skills? A. Role B. Accountability C. Competency D. Responsibility

C. Competency

In a functional structured organization, which of the following is a common cause of conflict with project team members? A. Inadequate budget B. Failure to communicate project goals and objectives C. Competing demands for resources D. Lack of proper training

C. Competing demands for resources

Which of the following conflict resolution techniques results in a lose-lose scenario? A. Forcing B. Confronting C. Compromise D. Negotiating

C. Compromise

Which of the following is the definition of compromising? A. Compromising is emphasizing a difference of opinion and not an agreement between resources. B. Compromising is ignoring the problem and letting the problem work out without assistance. C. Compromising is finding a solution that brings a level of satisfaction to both resources. D. Compromising is considered a win-win solution.

C. Compromising is finding a solution that brings a level of satisfaction to both resources.

The project team has just completed all of the design activities and will begin construction next week. Which of the following will the project manager do prior to beginning the construction work? A. Review all open design issues B. Complete a team member performance appraisal C. Conduct a phase gate review D. Ask the project sponsor for permission to fast track

C. Conduct a phase gate review

A project manager has been assigned two team members who do not get along. On past projects they have proven very difficult to work with and are often at odds with one another. Which of the following conflict resolution techniques would be BEST to address this? A. Forcing B. Avoiding C. Confronting D. Compromising

C. Confronting

Two team members refuse to work together and have delayed the project with their constant bickering. The project manager needs both team members to complete the project on time. The project manager calls a meeting and instructs the two team members to work out their differences. The project manager is using which of the following conflict resolution styles? A. Compromising B. Smoothing C. Confronting D. Forcing

C. Confronting

Which of the following conflict types is amicably resolved with a face-to-face meeting to attempt working through the disagreement? A. Smoothing B. Avoiding C. Confronting D. Forcing

C. Confronting

Which of the following would be used to cover the cost of an identified risk? A. Management reserve B. Budget baseline C. Contingency fund D. Earned value

C. Contingency fund

Which of the following determines the minimum and maximum acceptable values of process variation? A. Project budget B. Quality metric C. Control limit D. Cost baseline

C. Control limit

Which of the following are main aspects of organizational governance? (Select TWO). A. Project team development B. Implementing approved changes C. Decision oversight D. Conflict resolution E. Standards compliance

C. Decision oversight E. Standards compliance

Which of the following is the primary purpose of a WBS? A. To track project milestone completions B. Show project tasks scheduled for a specific time period C. Decomposition of the project deliverables D. Assign specific tasks to project team members

C. Decomposition of the project deliverables

An organization has started a project to upgrade all computers in an organization. During the implementation phase of the project, the computer vendor notifies the project manager that the computer systems are on backorder. The vendor anticipates delivery of the systems within five business days. Which of the following resource leveling techniques would be MOST appropriate in this scenario? A. Crashing B. Optimizing C. Delaying D. Fast tracking

C. Delaying

The communication plan states the weekly project status updates will be distributed via email. Which of the following components of a communication plan is missing? A. Frequency B. Format C. Distribution list D. Method of distribution

C. Distribution list

Which of the following are components of an internal / external communication plan? (Select Two). A. Technology requirements B. Communication budget C. Distribution list D. Stakeholders list E. Communication frequency

C. Distribution list E. Communication frequency

Which of the following would be done LAST, at the end of an integrated change control process? A. Verify the project quality conforms to predefined standards. B. Accept the proposed change. C. Document the completed change request. D. Update the budget and schedule.

C. Document the completed change request.

Quality assurance is performed during which phase of a project? A. During the controlling phase. B. During both controlling and execution phase. C. During the execution phase. D. During the planning phase.

C. During the execution phase.

Three of the team members are having a conflict with each other. Which of the following steps should the project manager take to minimize the conflict? A. Resolve the conflict by terminating the team members. B. Ignore the conflict and keep working on the project. C. Encourage the team members to resolve the conflict. D. Ask the project sponsor to resolve the conflict.

C. Encourage the team members to resolve the conflict.

Which of the following risk responses would be characterized by having knowledge of a risk event and taking advantage of the risk? A. Accepting B. Enhancing C. Exploiting D. Sharing

C. Exploiting

During the execution phase, a customer approaches the project manager demanding a change. Which of the following are the steps the project manager should take? (Select TWO). A. Make the change. B. Notify the Executive Sponsor. C. Fill out a change request form. D. Evaluate the impact of the change. E. Deny the change.

C. Fill out a change request form. D. Evaluate the impact of the change.

Activity A is the predecessor to activity B. The project manager cannot begin work on activity B until activity A is completed. This is an example of which of the following dependencies? A. Start-to-Start B. Start-to-Finish C. Finish-to-Start D. Finish-to-Finish

C. Finish-to-Start

During activity sequencing Activity B cannot start until Activity A is completed. Which of the following dependencies does this represent? A. Finish-to-Finish B. Start-to-Start C. Finish-to-Start D. Start-to-Finish

C. Finish-to-Start

Which of the following is a sequential visual representation of a process used to show activities and decision points? A. Ishikawa diagram B. Histogram C. Flow chart D. Control chart

C. Flow chart

Which of the following conflict resolution techniques involves one party overpowering another without regard to relationships within the group? A. Avoiding B. Smoothing C. Forcing D. Compromising

C. Forcing

Which of the following is MOST likely to be included in a communication plan? A. Change request B. Risk register C. Frequency D. Statement of Work (SOW)

C. Frequency

Which of the following components are included in a communication plan? (Select Two). A. Statement of Work (SOW) B. Risk matrix C. Frequency D. Work Breakdown Structure (WBS) E. Distribution list

C. Frequency E. Distribution list

During the planning phase of the project, a subject matter expert (SME) estimates that one of the tasks identified for the project will take 120 hours to complete. Which of the following actions should the project manager take to make sure the work is scheduled correctly? A. Advise the SME that the work must be completed in less than 120 hours. B. Consult with others on the team to determine their estimates for the work. C. Further decompose the work of the task to no more than 80 hours. D. Increase the estimate to ensure work is completed on time.

C. Further decompose the work of the task to no more than 80 hours.

Which of the following tools would a project manager use to show task dependencies? A. Project plan B. Pareto chart C. Gantt chart D. PERT analysis

C. Gantt chart

Which of the following bodies has external influence regarding standards compliance? A. PMO B. OBS C. ISO D. CCB

C. ISO

Which of the following is an activity within the initiation process group? A. Controlling the schedule B. Creating the WBS C. Identifying stakeholders D. Controlling costs

C. Identifying stakeholders

Some of the stakeholders are losing interest in the project because of its length. Which of the following should the project manager implement in this situation? A. Remove the stakeholders who are losing interest to ensure successful completion of the project. B. Limit communication with the stakeholders to the bare minimum and only report on the progress and not the issues. C. Implement a concise and reoccurring communication plan which focuses on the project goal and accomplishments. D. Review the project goal with the stakeholder and allow them to make the appropriate changes to keep them interested.

C. Implement a concise and reoccurring communication plan which focuses on the project goal and accomplishments.

Which of the following is a use for a Pareto diagram? A. In procurement management to evaluate vendor proposals. B. In cost management to determine actual versus expected project costs. C. In quality management to identify and prioritize problem areas. D. In risk management to assess potential project risk occurrences.

C. In quality management to identify and prioritize problem areas.

A project manager has an initial problem with a remote team member's performance. Which of the following is the BEST form of communication to address this issue? A. Formal written communications B. Informal written communications C. Informal verbal communications D. Formal verbal communications

C. Informal verbal communications

Which of the following is the correct order of the project life cycle? A. Planning, initiating, monitoring / controlling, executing, closing. B. Initiating, planning, monitoring / controlling, executing, closing. C. Initiating, planning, executing, monitoring / controlling, closing. D. Planning, initiating, executing, monitoring / controlling, closing.

C. Initiating, planning, executing, monitoring / controlling, closing.

During which of the following processes in the project lifecycle is risk to the project at its HIGHEST? A. Monitoring/Controlling B. Planning C. Initiation D. Execution

C. Initiation

Which of the following describes a work breakdown structure (WBS)? A. Determines the critical path of a project schedule. B. Identifies stakeholders and their roles. C. Is deliverable-oriented and hierarchical in nature. D. Measures the quality of the project objectives.

C. Is deliverable-oriented and hierarchical in nature.

Which of the following describes the purpose of a war room on a project? A. It is a space where project managers negotiate for project team resources B. It is a wireless access room which allows for strong Internet connectivity C. It is a location set aside for project use D. It is a room used to send conflicting team members to work out conflicts

C. It is a location set aside for project use

In order to satisfy a difficult stakeholder, a project manager has asked the project team to include more services than were outlined in the statement of work (SOW). Which of the following will be the MOST likely impact on the outcome of the project? A. It may decrease the scope of the project. B. It may satisfy the project sponsor. C. It may increase the cost of the project. D. It may require the use of fewer resources.

C. It may increase the cost of the project.

A project scope document should include which of the following items? (Select TWO). A. Cost control B. Continuous service improvements C. Key performance indicators D. Detailed objectives E. Risk management plan

C. Key performance indicators D. Detailed objectives

The project charter details which of the following? A. The transition plan B. Scope boundaries C. Key project deliverables D. Communication plan

C. Key project deliverables

Which of the following is a document used iteratively during a project to capture strengths and weaknesses? A. Quality plan B. Scope document C. Lessons learned D. SWOT analysis

C. Lessons learned

Which of the following are included in regulatory compliance? A. Change control board, committee consulting B. Audit trails, retention, and version control C. Local, state, and federal laws D. Tollgate approval, project phase transition

C. Local, state, and federal laws

Which of the following would be included in the project transition plan? A. Specifications used for quality control measurements. B. Comparison of project deliverables with organizational strategic goals. C. Maintenance responsibilities of the project deliverables. D. Analysis of the project expenditures.

C. Maintenance responsibilities of the project deliverables.

A hurricane is forecasted near the corporations call center. The project manager has arranged for a redundant call center in another location to accept calls if the corporate call center is unable to receive calls. Which of the following risk responses is the project manager using? A. Avoidance B. Acceptance C. Mitigation D. Transference

C. Mitigation

A project manager has decided to reduce the impact of a possible threat. Which of the following risk response strategies BEST describes this action? A. Avoidance B. Exploiting C. Mitigation D. Acceptance

C. Mitigation

Which of the following risk response strategies reduces the impact of an event without changing the project's objectives? A. Acceptance B. Avoidance C. Mitigation D. Transfer

C. Mitigation

A project sponsor is adamant that a complex project must be completed within 12 months. Based on lessons learned from previous projects of this type, the project manager believes that the project cannot possibly finish in less than 24 months. Which of the following tools can the project manager use to show the improbability of the proposed timeline? A. Pareto Diagram B. Decision tree C. Monte Carlo analysis D. Quantitative risk analysis

C. Monte Carlo analysis

Which of the following shows the interdependencies between activities on a project schedule? A. Milestone chart B. Pareto diagram C. Network diagram D. Scatter diagram

C. Network diagram

A project manager has been assigned to a software development solution at the ABC Inc. Which of the following should the sponsor expect within the scope document? (Select THREE). A. Risk register template B. Milestones C. Objectives D. Issue log template E. Resource requirements F. Project exclusions G. Communication expectations H. Constraints

C. Objectives F. Project exclusions H. Constraints

A key stakeholder has asked the project manager to complete the project a week earlier than expected. To accomplish this objective, the project manager will have to ask the project team to work overtime, which will increase the cost of the project. Which of the following should be the NEXT step? A. Ask the key stakeholder for more funding for the project. B. Ask the project team to work overtime to finish the project. C. Obtain an approved change control document before changing the project schedule. D. Agree to complete the project using the new schedule.

C. Obtain an approved change control document before changing the project schedule.

Which of the following is the BEST way to manage stakeholder expectations? A. Provide the stakeholder with a copy of the project charter. B. Approve stakeholder requests. C. Obtain stakeholder buy-in. D. Have the stakeholders complete a change request form.

C. Obtain stakeholder buy-in.

During a conflict, which of the following resolution techniques describes forcing? A. Working out an agreement that is acceptable to both sides B. Not addressing the conflict C. One side making the other side do what they are told D. Focusing on common interests

C. One side making the other side do what they are told

The project team determined that using a multipoint estimate is more appropriate than single point estimate. Which of the following network diagram methods would be MOST appropriate? A. GERT B. Critical chain C. PERT D. Critical path

C. PERT

An organization's quality control team has informed the project manager that a project deliverable is not within specifications. Which of the following tools would be the MOST useful to determine the most common issues? A. Key Performance Indicators B. Scatter Diagram C. Pareto Chart D. SWOT Analysis

C. Pareto Chart

Which of the following techniques is premised by a relatively small number of causes resulting in the majority of defects? A. Law of averages B. Six sigma C. Pareto analysis D. Ishikawa diagram

C. Pareto analysis

When a project ends unexpectedly, which of the following should the project manager do? A. Create an end document to add to the file before moving on to another project. B. Create a document identifying the negative impact of the early project ending to give to the customers management. C. Perform project close out with full documentation and review. D. Perform a limited project close that consists of releasing team members.

C. Perform project close out with full documentation and review.

Which of the following aspects of project closure deals with the rating of areas of project progress and participation? A. Weighted scoring B. Facility disposition C. Performance evaluations D. Supply disposition

C. Performance evaluations

When forming a project team, there are a number of phases. When a project team is productive and effective this phase is known as which of the following? A. Forming B. Norming C. Performing D. Storming

C. Performing

A specific deliverable is needed in order to meet a project requirement. Another project has already constructed this deliverable and there is a strategic push for re-usable, leveraged components to be utilized. Which of the following actions should the project manager take? A. Ignore the other project so as not to introduce inter-dependencies between projects as this could adversely affect the project schedule. B. Identify project dependency as a threat, update risk register and inform stakeholders so that a decision can be made. C. Plan to leverage the other project's deliverables, make a direct project cost savings and meet organizational strategic goals. D. Escalate the issue to the project sponsor so that a project decision can be made so that the project has clear direction going forward.

C. Plan to leverage the other project's deliverables, make a direct project cost savings and meet organizational strategic goals.

A project manager has received a written request to make a large change to one of the project deliverables. Which of the following would be the FIRST step taken after analyzing the impact? A. Crash the schedule to implement the change. B. Update the risk register with the appropriate change. C. Present the stakeholders with possible courses of action. D. Update the appropriate project plan to reflect impact.

C. Present the stakeholders with possible courses of action.

Stakeholders have submitted change requests via email, telephone calls, stopping by, during meetings, and using the change request form. Also, once the change request is made, the stakeholders expect the request to be immediately acted upon. Which of the following can be produced to aid in the stakeholders' understanding of how change control is performed on the project? A. Issue log B. Stakeholder register C. Process flow diagram D. Work breakdown structure

C. Process flow diagram

An individual's responsibilities for Project A include:1) Select the project leader, 2) Assure objectives are in-line with strategic goals/directions of the organization, 3) Assure the needed resources are available for successful project completion. This individual's role is: A. Project Stakeholder. B. Project Manager. C. Project Sponsor. D. Project Analyst.

C. Project Sponsor.

A project team member, Joe, has completed his project work. Although the project is not completed yet, Joe has been assigned by the PMO director to a new project. Which of the following describes the organization structure Joe works in? A. Functional B. Matrix C. Project based D. Strong Matrix

C. Project based

Which of the following is an indication of project closure? A. Removal of the key stakeholder B. Reduction of resources C. Project cancellation D. Project rescheduling

C. Project cancellation

Which of the following documents is used as an input to project scope development? A. Risk register B. Roles and responsibilities assignment matrix C. Project charter D. Work Breakdown Structure (WBS)

C. Project charter

Before the execution phase begins, who is in control of the project? A. Project sponsor B. Program manager C. Project manager D. Project coordinator

C. Project manager

Which of the following could be identified as a main stakeholder in any project? A. Upper management B. Project team member C. Project manager D. End user

C. Project manager

Which of the following are components of a project charter? (Select THREE). A. Communication requirements B. Risk assessment C. Project objectives D. Problem statement E. Stakeholder identification F. Work Breakdown Structure (WBS)

C. Project objectives D. Problem statement E. Stakeholder identification

Which of the following documents are required to create a risk management plan? (Select TWO). A. Work Breakdown Structure (WBS) B. Risk register C. Project scope statement D. Statement of Work (SOW) E. Project management plan

C. Project scope statement E. Project management plan

Under which of the following organization structures do subject matter experts (SMEs) comprise an independent project team that reports solely to a project manager? A. Traditional B. Strong matrix C. Projectized D. Weak matrix

C. Projectized

Which of the following would be the benefit of saving a project binder in a centralized location? A. Provides an opportunity for another project manager to review the binder and make corrections. B. Provides an opportunity for team members to review their contributions. C. Provides other project managers the opportunity to review the project information. D. Provides stakeholders the opportunity to modify the change request forms.

C. Provides other project managers the opportunity to review the project information.

When evaluating project management risks, which of the following methods is being used if risk identification is difficult and time-consuming? A. Quantitative analysis B. Narrative analysis C. Qualitative analysis D. Probability analysis

C. Qualitative analysis

The design of standards and specifications by which to test the functionality of a deliverable is a component of which of the following? A. Scope control B. Change control C. Quality assurance D. Risk matrix analysis

C. Quality assurance

Which of the following components of a quality management plan ensures that the required quality is achieved? A. Quality metrics B. Quality control C. Quality assurance D. Quality baseline

C. Quality assurance

Which of the following is the MOST appropriate definition for quality assurance? A. Quality assurance is the monitoring and analysis of a specific project and test results to evaluate whether the project and its outputs comply with relevant quality standards. B. Quality assurance is the process of identifying appropriate quality standards that are pertinent to the project and determining how to complete them. C. Quality assurance is the application of planned and systematic quality actions necessary to provide confidence that the project is deploying all the correct processes required to meet the project objectives. D. Quality assurance is the identification, via provided statistical information, of ways to eliminate causes of unsatisfactory performance, or defects within product architecture.

C. Quality assurance is the application of planned and systematic quality actions necessary to provide confidence that the project is deploying all the correct processes required to meet the project objectives.

The testing of a deliverable to determine whether or not it meets previously defined acceptance criteria is an example of which of the following? A. Quality assurance B. Change control C. Quality control D. Risk matrix analysis

C. Quality control

When looking for solutions, which of the following procurement documents should be used? A. CDM B. CCM C. RFI D. RFQ

C. RFI

A customer is a qualified service provider for government entities. The customer is extremely clear about the importance of the finished product meeting government standards. Which of the following is their MOST important requirement? A. Delivery deadline B. Product quantity C. Regulatory compliance D. Overall cost

C. Regulatory compliance

Administrative closure of a project includes which of the following activities? A. Close all contracts. B. Create performance reports. C. Release project team members. D. Obtain a formal sign-off from the project team.

C. Release project team members.

A large increase in the price of a critical component threatens to increase the project costs significantly and the current vendor will not renegotiate. Which of the following should the project manager do NEXT? A. Provide a change order to the customer. B. Continue the project according to the schedule. C. Return to the qualified sellers list. D. Ask the project sponsor for more money.

C. Return to the qualified sellers list.

A team member has approached the project manager for an update on the project status and next tasks. Which of the following should the project manager do NEXT? A. Speak with the team member's manager about their performance B. Resend the latest status report and project plan to the team member C. Review the communications plan to determine why they were unaware D. Send the communications plan to the team member

C. Review the communications plan to determine why they were unaware

Which of the following plans would MOST likely contain a probability and impact matrix? A. Communication B. Resource C. Risk D. Project

C. Risk

An organization has developed a project that will be taking place in a volatile climate. Which of the following aspects of the project plan will be affected, and what action should the project manager take? A. Scope management; complete a communications plan B. Cost management; prepare a budget analysis C. Risk management; create a risk matrix D. Work performance information; implement a WBS

C. Risk management; create a risk matrix

Which of the following will reduce the impact of a project threat? A. Risk acceptance B. Risk enhancing C. Risk mitigation D. Risk monitoring

C. Risk mitigation

A project manager is recording the probability and impact of an uncertain event. Which of the following would be the BEST document to capture this data? A. Issues log B. Responsibility assignment matrix C. Risk register D. Activity log

C. Risk register

At the end of the kick off meeting, team members appear confused and do not understand what is expected of them. Which of the following could have been communicated more clearly during the meeting? A. Project goals B. Timeline C. Roles and responsibilities D. Stakeholder expectations

C. Roles and responsibilities

A new project manager has been assigned to a high profile project. In order to determine project status, which of the following should the project manager do? (Select Two). A. Ask the key stakeholders for the project status. B. Leave a voicemail message to key personnel requesting the project status. C. Schedule a meeting with the team members to determine the project status. D. Send an email to the team members to request project status reports. E. Schedule a meeting with the project sponsor to determine the project status.

C. Schedule a meeting with the team members to determine the project status. D. Send an email to the team members to request project status reports.

The project manager is reviewing the earned value of work completed compared to the planned value and is representing it in a dollar figure. This type of analysis is an example of which of the following? A. Cost performance index B. Risk mitigation C. Schedule variance D. Cost variance

C. Schedule variance

A project manager is involved with minimizing unauthorized changes to the project. Which of the following will BEST assist with these changes? A. Risk register B. Quality management metrics C. Scope statement D. Budget scope

C. Scope statement

Which of the following analyses is used to determine which risks may have the highest impact to a project? A. Expected monetary value analysis B. Probability analysis C. Sensitivity analysis D. Decision tree analysis

C. Sensitivity analysis

The customer has agreed to pay 20% more for the project deliverable if it can be turned over to them in four weeks. The project manager has the team members to complete the project, but is having difficulty procuring enough material from a vendor. The project manager agrees to pay 5% more for the material if complete shipment can be made within a week. This is an example of which of the following risk response strategies? A. Transferring B. Enhancing C. Sharing D. Exploiting

C. Sharing

Which of the following conflict resolution techniques emphasizes agreeable points in order to move the project forward? A. Avoiding B. Confronting C. Smoothing D. Forcing

C. Smoothing

Which of the following is a result of an effective communications plan? A. Required project standards compliance is achieved B. All project tasks are completed on time C. Stakeholder expectations are managed D. A central depository of project materials is created

C. Stakeholder expectations are managed

A project manager has noticed low attendance at weekly meetings for a new project. Which of the following can the project manager do to improve meeting attendance? A. Cancel the meetings because of a lack of attendance. B. Address all issues as they arise during the meeting. C. Start and end the meetings on time. D. End the meetings when all topics have been discussed.

C. Start and end the meetings on time.

A project has produced 2000 of the same deliverable. The project manager does not have time to inspect every deliverable, but would like some assurance the deliverables are meeting the specifications. Which of the following techniques should be used? A. Defect repair review B. Process analysis C. Statistical sampling D. Design of experiments

C. Statistical sampling

A change request has been approved to decrease the project schedule by thirty days without altering the scope of the project. Which of the following will MOST likely occur as a result? A. The amount of resources on the project will decrease. B. The quality of the project will increase. C. The cost of the project will increase. D. The quality of the project will decrease.

C. The cost of the project will increase.

A network diagram for a project indicates that the earliest the project team can start Activity #1 is the beginning of week eight. The earliest the project team can finish Activity #1 is the end of week ten. The earliest the project team can finish Activity #2 is the end of week eight. Which of the following is the earliest the entire project can be finished? A. The end of week eighteen. B. The end of week eight. C. The end of week ten. D. Beginning of week ten.

C. The end of week ten.

Which of the following would be contained in the problem statement within the project charter? A. The issues that might block a vendor's success. B. The conflict between management and the project vendors. C. The issues the customer wants resolved. D. The conflict management style that will be used during the project.

C. The issues the customer wants resolved.

Which of the following describes the work package level of a WBS? A. Project phases B. Major deliverables C. The lowest level D. The project name

C. The lowest level

A project manager has calculated their project to have a SV of -$5,000. Which of the following conclusions is correct? A. The project is over budget B. The project baseline is incorrect C. The project is behind schedule D. The project is under budget

C. The project is behind schedule

A project manager notices that the scope of a project is constantly changing. Which of the following steps can the project manager take to control the scope of the project? A. The project manager can change the cost of the project to meet stakeholder expectations. B. The project manager can discontinue the project until the scope can be more clearly defined. C. The project manager can meet with the key stakeholders to review the scope of the project. D. The project manager can change the scope of the project to meet stakeholder expectations.

C. The project manager can meet with the key stakeholders to review the scope of the project.

A project's deliverable has been assigned to a team located in a different country. Although it is understood that daily reports are due by close of business every weekday, the external team's reports are consistently being delivered after business hours. Which of the following is MOST likely occurring? A. The external project team did not understand the report requirements due to the language barrier. B. External project team members are always allowed to deliver reports late. C. The project manager has not taken into consideration the time zone difference. D. Cultural differences between the project manager and the external team were not considered.

C. The project manager has not taken into consideration the time zone difference.

Given the circumstances below, which of the following would be the BEST action for the project manager to take? One of the key stakeholders disagrees with the project. Two of the key staff members refuse to work with each other. The budget for the project has been reduced. The scope of the project has changed. A. The staff members who refuse to work together should be terminated so that the project can proceed on schedule. B. The project should be closed because the scope has changed. C. The project manager should work with the stakeholders to resolve the areas of disagreement. D. The project manager should fast track the schedule because the project budget was reduced.

C. The project manager should work with the stakeholders to resolve the areas of disagreement.

Which of the following actions would require a formal project closure? (Select Two). A. The project is delayed indefinitely because a required vendor part cannot be delivered. B. The project is producing a product that is no longer compliant with new Federal regulations. C. The project work is completed. D. The project has run out of money. E. The project sponsor has become disinterested in the project.

C. The project work is completed. D. The project has run out of money.

A project charter should allow the approver to easily identify which of the following? A. The specific budget needed to complete the project. B. How the risk management plan will be mitigated. C. The project's problem statement. D. How the resources for the project will be assigned.

C. The project's problem statement.

Which of the following BEST describes the critical path of a project? A. A modified version of a project schedule taking into account limited resources and external dependencies. B. The length of time between the two most critical milestones of a project. C. The shortest possible path through a project, represented by the sum of the duration of all scheduled activities, with zero float. D. A PDM network diagram illustrating, in detail, all mandatory, discretionary and external dependencies for a given project.

C. The shortest possible path through a project, represented by the sum of the duration of all scheduled activities, with zero float.

Two team members have been assigned to a specific project task. Neither can agree on how the task should be completed. Which of the following is the MOST likely cause of the problem? A. The project manager provided an unrealistic schedule. B. The team members have a personality conflict. C. The work package was not clearly defined. D. The team members have different management styles.

C. The work package was not clearly defined.

During a project, which of the following shows when risks should be reassessed? A. A risk reassessment should occur at project closeout B. Risks should be reviewed during lessons learned C. Throughout the project lifecycle D. When a risk has become an issue and has to be acted upon

C. Throughout the project lifecycle

Which of the following is the BEST reason to review the historical information from a similar project? A. To get a good idea of the writing style of the project manager. B. To get an understanding of the number of managers within the organization. C. To get an understanding of the resources needed to complete the project. D. To get an understanding of the document approval process.

C. To get an understanding of the resources needed to complete the project.

Which of the following is the purpose of identifying stakeholders? A. To identify who is not affected by a project B. To identify who is not required for the project C. To identify who will be affected by a project D. To identify who provides resources

C. To identify who will be affected by a project

Which of the following is the MOST unreliable budget method? A. Expert B. Historical C. Top-down D. Bottom-up

C. Top-down

Which of the following would be found in a transition plan? (Select TWO). A. Key milestones B. Project acceptance criteria C. Training requirements D. Tollgate approvals E. Extended support

C. Training requirements E. Extended support

Several project tasks cannot be completed because local resources are not available. The project manager has to outsource the work to find qualified resources. Which of the following risk responses is the project manager using? A. Acceptance B. Mitigation C. Transference D. Avoidance

C. Transference

Which of the following risk response strategies BEST describes the project manager's decision to choose a subcontractor to complete a high probability risk activity? A. Avoidance B. Mitigation C. Transference D. Acceptance

C. Transference

Which of the following describes an assumption? A. Not used on projects, because certainty is needed to proceed with planning B. An unqualified estimate that can be firmed up later C. Treated as true for the purpose of planning D. A limitation that can impact the project that must be considered

C. Treated as true for the purpose of planning

A change request has been approved for a project. Which of the following actions should be taken FIRST by the project manager? A. Perform an analysis to determine the impact on the project B. Create an updated Pareto chart C. Update the appropriate project plan documents D. Identify project cost and schedule variances

C. Update the appropriate project plan documents

Which of the following is the BEST way for an organization to obtain qualified vendors? A. Use the largest vendors with access to enhanced resources. B. Use the vendors with the closest location for easy access. C. Use the established vendor approval process. D. Use the lowest priced vendors.

C. Use the established vendor approval process.

In certain industries, laws may require that all changes to a document are tracked. Which of the following should be implemented by the project manager in this situation? A. Standards compliance B. Change control system C. Version control system D. Change management form

C. Version control system

A project team is ready to identify activities needed to accomplish the project. Which of the following needs to occur FIRST? A. PERT B. RBS C. WBS D. OBS

C. WBS

When would parametric estimating be utilized? A. When definitive information is not available to base time estimates. B. When total cost data is not available. C. When definitive unit cost information is available. D. When reserve analysis information is available.

C. When definitive unit cost information is available.

Which of the following describes the point in time when resources can be assigned to scheduled tasks? A. When the project statement of work (SOW) has been created. B. When the project deliverables have been defined. C. When the work breakdown structure (WBS) is decomposed into work packages. D. When the project WBS dictionary has been created.

C. When the work breakdown structure (WBS) is decomposed into work packages.

Which of the following would be MOST helpful in creating project roles and resource requirements? A. Responsibility Assignment Matrix B. Project Charter C. Work Breakdown Structure D. Human Resources Plan

C. Work Breakdown Structure

A project team member is uncertain how many activities are required to complete a task. Which of the following documents should be referenced? A. Key Performance Indicators (KPIs) B. Project charter C. Work Breakdown Structure (WBS) D. Statement of Work (SOW)

C. Work Breakdown Structure (WBS)

A cause and effect diagram can also be called: A. a control chart B. a scatter diagram C. an Ishikawa diagram D. a Pareto Chart

C. an Ishikawa diagram

A quality assurance process should include: A. trend analysis B. human resource management C. continuous service improvements D. cost estimation

C. continuous service improvements

In order to obtain the best pricing and product quality, a project manager should: A. obtain an RFP from one vendor who can provide the products B. obtain an RFP from the vendor who provides the lowest priced products C. obtain responses from different vendors to compare the products D. use past vendors who have provided all project deliverables

C. obtain responses from different vendors to compare the products

A project manager has failed to obtain the necessary permits from the local building commission. The project has been stopped because of a failure to understand the importance of: A. internal process compliance B. risk avoidance C. standards compliance D. audit trail compliance

C. standards compliance

All of the following are included in a project closure report EXCEPT: A. the transition plan for the project B. final team member's performance reviews C. the earned value analysis D. the post-mortem analysis

C. the earned value analysis

The stakeholders have asked for numerous changes to the project plan document. In order to effectively track all of the changes, the project manager should mandate: A. using an issues log B. a review of all documents by the change control board C. version control D. creating quality metrics

C. version control

In a highway project 5 miles (8 kilometers) out of the total 15 miles (24 kilometers) have been completed. The BAC is $900,000. Which of the following represents the ETC of this project? A. $150,000 B. $300,000 C. $450,000 D. $600,000

D. $600,000

If the CV of a particular project is $32,000 and the EV is $104,000, which of the following is the AC of the project? A. $136,000 B. 0.31 C. 3.25 D. $72,000

D. $72,000

The project has spent $5,000 to date. The earned value of the project is $7,500. Which of the following is the project's CPI? A. -$2,500 B. $12,500 C. 0.67 D. 1.5

D. 1.5

Various technologies exist to complete a project, but the project manager is not well versed in these technologies. Which of the following can the project manager initiate to assist with the decision? A. A Statement of Work (SOW) B. A project needs assessment C. A vendor contract D. A Request for Proposal (RFP)

D. A Request for Proposal (RFP)

Which of the following is crucial to scope management? A. A Work Breakdown Structure dictionary B. A final statement of project objectives C. An automated scope management system D. A formal change management process

D. A formal change management process

A project is struggling because additional requirements keep being requested that prevent the team from focusing on the purpose of the project. This could have been avoided by using: A. Quality metrics B. A budget C. A WBS D. A scope statement

D. A scope statement

A project can be defined as which of the following? A. A high level cost estimate. B. An ongoing work assignment. C. A temporary endeavor with unlimited time or cost for completion. D. A temporary endeavor limited by time or cost.

D. A temporary endeavor limited by time or cost.

The MOST detailed component of the WBS is known as: A. An activity B. A cost account C. A sub-phase D. A work package

D. A work package

During the course of a project, key stakeholders have requested new requirements after the business requirements document has already been signed off. Which of the following should have been performed earlier in the project in order to deal with this situation? A. Ensure that stakeholders understand that once requirements are approved the scope cannot be changed. B. Develop a clear communications flow between the project and business stakeholders. C. Perform multiple rounds of requirements solicitation before permanently locking down the scope. D. Agree on a process to deal with project change requests.

D. Agree on a process to deal with project change requests.

If the SPI and CPI are both above 1, then the project is: A. Behind schedule and under budget. B. Behind schedule and over budget. C. Ahead of schedule and over budget. D. Ahead of schedule and under budget.

D. Ahead of schedule and under budget.

Which of the following is required to validate a project? A. Problem statement B. Signed project charter C. Key project deliverables D. Alignment with the organization's strategic goals

D. Alignment with the organization's strategic goals

Which of the following personnel should sign the project charter? A. A representative from the project management office. B. The project manager. C. The most senior project team member. D. An executive with the power to authorize the project.

D. An executive with the power to authorize the project.

Which of the following BEST describes a functional organization? A. An organization where each employee reports to a Project Manager, who reports to the next level of management. There are no Department Heads. B. An organization where each employee reports to a Department Head and a Project Manager, splitting their time between department work requirements and projects. C. An organization where each employee reports to a Department Head, who reports to the next level of management. Departments are managed independently, and Project Managers are staff who report to the Department Heads. D. An organization where each employee reports to a Department Head, who reports to the next level of management. Departments manage projects independently.

D. An organization where each employee reports to a Department Head, who reports to the next level of management. Departments manage projects independently.

Which of the following cost estimating techniques uses previous, similar projects as a basis of estimating costs for the current project? A. Top-down estimating B. Parametric estimating C. Bottom-up estimating D. Analogous estimating

D. Analogous estimating

One of the team members assigned to a project is not performing well. The team member is new and is not experienced in the type of work involved with this project. Which of the following is the BEST response to this situation? A. Ask other team members to help. B. Assign the team member to another project. C. Talk to the team member to encourage better performance. D. Arrange for training for the team member.

D. Arrange for training for the team member.

While working on a project, a workaround is implemented to deal with an unforeseen event. Which of the following should be the NEXT step? A. Continue with the project as planned B. Update the risk register C. Update the project management plan with information about the workaround D. Assess the action taken to determine additional impacts to the project

D. Assess the action taken to determine additional impacts to the project

A new project manager is beginning work on a high profile project with a budget of $3.2 million. The project manager has not spoken directly to the IT department regarding the necessary hardware for this project. The project manager has determined, based on past experience, that it will not be necessary to purchase additional servers for the project. This is an example of which of the following? A. Constraints B. Standards compliance C. Acceptance criteria D. Assumptions

D. Assumptions

Which of the following shows how often contracts would be closed for the procurements on a project? A. During phase gate review B. After the project is completed C. At the end of the project D. At the end of the contract

D. At the end of the contract

Which of the following risk response planning techniques is a project manager using when they are changing the project plan to remove the risks impact? A. Transference B. Mitigation C. Acceptance D. Avoidance

D. Avoidance

Which of the following conflict resolution techniques is described as having one of the conflicting parties not deal with the problem? A. Negotiating B. Compromise C. Smoothing D. Avoiding

D. Avoiding

Which of the following would use the WBS to aid in the creation of the cost estimate? A. Analogous B. Top down C. Parametric D. Bottom up

D. Bottom up

Which of the following components would be important in creating a project charter? A. Work Breakdown Structure (WBS) B. Portfolio manager C. Communications strategy D. Business need

D. Business need

When authoring a project charter, which of the following would be found in the body of the document? A. Project title, description and resources assigned. B. Constraints, assumptions, issues and mitigation. C. Project team members and project workbook. D. Business need and project justification.

D. Business need and project justification.

In order to prepare a project charter, which of the following items are required for the pre-project setup? A. Assumptions, constraints, project deliverables, and all resources required for the project. B. Client name, client project manager, organization project manager, and a complete project budget. C. Direction from team members, development methodology, and staff requirements. D. Business need, assumptions, constraints, project deliverables, and staff requirements.

D. Business need, assumptions, constraints, project deliverables, and staff requirements.

Which of the following shows a project that is presently over its financial budget? A. CPI = 1.4 B. CPI = 0 C. CV = +$11,000 D. CPI = 0.8

D. CPI = 0.8

In month nine of a 12 month project, the customer approaches the project manager believing the project is at risk because 85% of the funds have been expended already. To give the customer a more accurate assessment, the project manager calculates the Cost Variance (CV) using which of the following formulas? A. CV = PV - AC B. CV = AC - EV C. CV = EV - PV D. CV = EV - AC

D. CV = EV - AC

Who has the MOST control over project scope changes? A. Key stakeholders B. Project sponsor C. Project manager D. Change control board

D. Change control board

During the weekly status meeting, it is determined the project will take two months longer to complete. The customer asks the project manager to modify the original end date to the new project end date. Which of the following documents should be completed FIRST? A. Project schedule B. Project management plan C. Statement of Work (SOW) D. Change request form

D. Change request form

Which of the following may include meetings, status reports, and email distribution lists? A. Change control plan B. Meeting minutes C. Project schedule D. Communication plan

D. Communication plan

A key stakeholder is annoyed because they have not been informed of the project status meetings. Which of the following documents has the stakeholder been overlooking? A. Work performance report B. Transition plan C. Milestone report D. Communications plan

D. Communications plan

A project manager is finding that stakeholders are not up-to-date on the project status. When determining how to correct the problem, the project manager should FIRST review which of the following documents? A. Responsibility matrix B. Statement of Work (SOW) C. Issue log D. Communications plan

D. Communications plan

Which of the following are components in the communications management planning process? A. Communications planning, information distribution, performance reporting, project Implementation. B. Communications planning, information distribution, performance reporting, closing. C. Communications planning, information distribution, performance reporting, initiating. D. Communications planning, information distribution, performance reporting, manage Stakeholders.

D. Communications planning, information distribution, performance reporting, manage Stakeholders.

Which of the following is a common cause of resource conflicts? A. Scope creep B. Multiple start-to-finish dependencies C. No resource baseline D. Competing demands

D. Competing demands

Several managers are sharing a project team member, which is impacting the progress of both projects. Which of the following BEST describes the situation? A. Varying work styles B. Schedule variance C. Scope creep D. Competing resource demands

D. Competing resource demands

Which of the following conflict resolution techniques results in mutual agreement among conflicting parties? A. Forcing B. Avoiding C. Smoothing D. Compromise

D. Compromise

Two team members refuse to work together and have undermined the project with their constant bickering. The project manager needs both of them to complete the project. The team members meet and agree to work at different times. Which of the following conflict resolution styles is being used? A. Forcing B. Smoothing C. Confronting D. Compromising

D. Compromising

Which of the following conflict resolution techniques is considered to be lose/win for the parties involved? A. Collaboration B. Avoidance C. Accommodation D. Compromising

D. Compromising

The project is running behind schedule because one of the developers has taken an unscheduled vacation. The project manager informs the developer that any further unauthorized absence will result in removal from the project. Which of the following resolution techniques was used? A. Forcing B. Negotiating C. Avoiding D. Confronting

D. Confronting

Two project team members are routinely in conflict. The project manager schedules a meeting between them to discuss the circumstances and to determine how best to resolve the conflict. This is an example of which of the following conflict management strategies? A. Forcing B. Avoidance C. Compromising D. Confronting

D. Confronting

Which of the following is typically the LAST step when acquiring a product or service from a vendor? A. Vendor selection B. Evaluate seller response C. Contract development D. Contract signing

D. Contract signing

Which of the following tools can be used to determine if a project deliverable is out of specification? A. PERT B. RACI chart C. Gantt chart D. Control chart

D. Control chart

An ongoing project that is currently on schedule has had the required completion date moved up by one week; however, the project scope remains the same. Which of the following would be the effect on the project? A. Cost will decrease and time will increase. B. Cost will decrease and time will decrease. C. Cost will increase and time will increase. D. Cost will increase and time will decrease.

D. Cost will increase and time will decrease.

A project manager added some experienced team members to work on certain project activities in conjunction with inexperienced team members because the project is behind schedule. Which of the following BEST describes the technique the project manager is using? A. Schedule optimization B. Fast tracking C. Resource management D. Crashing

D. Crashing

Which of the following tasks are performed within the initiation phase? A. Create a WBS B. Create a budget C. Create a risk register D. Create a charter document

D. Create a charter document

The change control board has approved a change to the scope of a project. Which of the following actions should the project manager take NEXT? A. Obtain additional approval from the project sponsor. B. Discuss this change during the next status meeting. C. Perform a probability and impact analysis on the change. D. Create a plan to implement the change.

D. Create a plan to implement the change.

Which of the following would occur at a project kick-off meeting? (Select TWO). A. Identification of the project manager. B. Development of the project charter. C. Creation of the work breakdown structure. D. Definition of the project team roles and responsibilities. E. Communication of stakeholder expectations.

D. Definition of the project team roles and responsibilities. E. Communication of stakeholder expectations.

The project manager has received an approved change request. Which of the following actions should the project manager take NEXT? A. Schedule a meeting with the change advisory board to discuss the impact of the change B. Perform a probability and impact assessment on the approved change C. Hold a team meeting to ensure the change is immediately implemented D. Develop a plan to incorporate the change into the project

D. Develop a plan to incorporate the change into the project

Which of the following is a common cause of conflict when dealing with the human resource aspect of project management? A. Similar personal values among team members B. Different roles among team members C. Similar project goals among team members D. Different work styles among team members

D. Different work styles among team members

A software development project is nearing completion when a stakeholder requests additional functionality that would greatly improve the user experience with the product. Which of the following is the FIRST thing the project manager should do? A. Consult the sponsor for direction B. Inform the stakeholder that this functionality is out of scope C. Identify secondary risks D. Document the request

D. Document the request

A team member on a project uncovers a minor risk with the quality of a purchased component. The team uses their combined expert judgment to determine that the risk to the deliverable is very low. Which of the following is the MOST likely action the project manager should take? A. Issue a change request to the change control board to select a different vendor from the qualified sellers list and request early termination of the current vendor's contract. B. Call a project team meeting to discuss the risk and communicate the issue directly with the project sponsor. C. Contact the vendor and request a thorough review of the products architecture. D. Document the risk in the risk register, accept it and refer to the agreed vendor contracts for methods of raising the issue with the vendor.

D. Document the risk in the risk register, accept it and refer to the agreed vendor contracts for methods of raising the issue with the vendor.

Which of the following is the purpose of a post mortem analysis? A. Determines the degree of accuracy of activity duration estimates B. Compares the initial project baselines to end of project baselines C. Highlights detected quality issues and the resolution to the issues D. Documents the reasons for an early project closure

D. Documents the reasons for an early project closure

Which of the following represents an ongoing project with a CPI equal to .9? A. AC is $90,000; EV is $100,000 B. CV is $10,000; AC is $100,000 C. CV is $10,000; EV is $100,000 D. EV is $90,000; AC is $100,000

D. EV is $90,000; AC is $100,000

A project manager has been engaged to deliver a project in South America and does not speak Spanish. More than 50 percent of the project team will be Spanish speaking. Which of the following would be the project manager's BEST option? A. Insist that all communication be in English. B. Use automated translation technologies to communicate with team members in writing. C. Engage only bi-lingual team members. D. Engage interpreters at both locations for all key team communication.

D. Engage interpreters at both locations for all key team communication.

The project manager has noticed that meeting attendance rates are declining. Regular attendees prefer to talk about the past or upcoming weekend as opposed to reporting on project updates. Which of the following shows how the project manager should respond? A. Take no action. Team bonding is important. Those that cannot attend are probably attending more important meetings as this project is not the only initiative within the organization. B. Change the meeting format to be a daily stand-up of no longer than 15 minutes. C. Escalate non attendance to functional line managers. Cut off non-related discussions. D. Establish ground rules, distribute an agenda, and use a facilitator.

D. Establish ground rules, distribute an agenda, and use a facilitator.

Which of the following would be common kick-off meeting activities? (Select TWO). A. Develop Work Breakdown Structure B. Determine if the project meets organizational goals C. Create project charter D. Establish project roles and responsibilities E. Communicate stakeholder expectations

D. Establish project roles and responsibilities E. Communicate stakeholder expectations

A project has just entered the execution phase. The deadline to respond to the RFP has expired. Which of the following activities describes the NEXT action to take? A. Develop a contract for each vendor. B. Perform a make or buy analysis. C. Determine the type of contract for the project. D. Evaluate and select a seller response.

D. Evaluate and select a seller response.

Which of the following risk strategies can be used to ensure a positive risk is realized? A. Accept B. Enhance C. Share D. Exploit

D. Exploit

During a project status meeting a positive project risk is identified and is within the team's control. Which of the following would be the BEST response? A. Accept the risk. B. Transfer the risk. C. Mitigate the risk. D. Exploit the risk.

D. Exploit the risk.

An approved change request has delayed the project start date without modifying the completion date. The project sponsor has requested the project manager to pursue an option with the LOWEST initial cost. Which of the following methods should the project manager consider? A. Parametric estimating B. Rolling wave planning C. Crashing D. Fast tracking

D. Fast tracking

During the execution phase of a project, a change request has been approved to add activities to the critical path without altering the schedule. Which of the following techniques will the project manager MOST likely use to deliver the project on time? A. Bottom-up estimating B. Rolling wave planning C. Resource leveling D. Fast tracking

D. Fast tracking

Which of the following represents a lead that is done in response to project compression? A. Delaying B. Crashing C. Overtime D. Fast tracking

D. Fast tracking

Which of the following steps must be achieved to validate a project? A. Stakeholder approval B. Communication plan C. Project charter D. Feasibility study

D. Feasibility study

Which of the following MUST be submitted as part of a project change request? A. Request for information B. Project charter C. Updated detailed design D. Financial impact analysis

D. Financial impact analysis

Which of the following describes a task dependency where the predecessor task must be completed before the succeeding task can begin? A. Start-to-Start B. Finish-to-Finish C. Start-to-Finish D. Finish-to-Start

D. Finish-to-Start

Which of the following is the BEST method to avoid staffing conflict between resource managers and project managers? A. Allow team members to enter the project as best fits their schedule. B. Ask the project sponsor for team member assignments. C. Claim the best department resources before the project starts. D. Formally request team members early.

D. Formally request team members early.

A project manager has documented the work performance report will be emailed to each internal team member. Which of the following information is needed in the communications plan? A. Format B. Priority C. Method of distribution D. Frequency

D. Frequency

In which of the following project organizations would the project management be handled by a marketing manager? A. Matrix B. Balanced C. Projectized D. Functional

D. Functional

When dealing with indirect project team members, it is important to recognize which of the following? A. Differences of efficiency B. Motivation to be engaged on a project C. Communication preferences D. Functional or hierarchical barriers

D. Functional or hierarchical barriers

Which of the following documents should be used to present the length of identified tasks? A. CPM B. Key event/activity list C. PERT D. Gantt

D. Gantt

A new critical requirement has been identified after the project charter was approved. Which of the following is the NEXT step the project manager should take? A. Convene another meeting with the entire group reviewing the requirements one last time and incorporating the additional requirement. B. Determine the effort of the missing requirement and incorporate it into the work plan. C. Revise the approved requirements document and forward to the project team for review. D. Generate a change request and submit it to the change control board for review.

D. Generate a change request and submit it to the change control board for review.

After a project team has almost completed the development on the project's original requirements, the users identify functionality that is necessary but was not in the original requirements. The project manager MUST: A. Update the risk register. B. Implement the change. C. Cancel the project. D. Generate a change request.

D. Generate a change request.

The project's network map has a loop with multiple project outcomes. This is the result of which of the following scheduling tools? A. Establishing project schedule baselines B. Critical Path Analysis C. Critical Chain Method D. Graphical evaluation and review technique

D. Graphical evaluation and review technique

The project sponsor is very disappointed by the status update given to senior management. The status report contained very detailed information about specific project tasks. Which of the following communication barriers is this an example of? A. Technology B. Language C. Cultural D. Hierarchical

D. Hierarchical

Which of the following is the FIRST step in a proper change management procedure? A. Coordinate with appropriate stakeholders B. Update the project plan C. Perform impact analysis D. Identify a change

D. Identify a change

In QC testing, the project manager determines that the deliverable is outside of the specification limits. Which of the following processes allowed the project manager to make this determination? A. Review change log B. Regression analysis C. Monitoring work performance D. Identify variance

D. Identify variance

Which of the following tasks is essential to update a critical production component prior to project delivery? A. Perform post-change testing B. Release project costs C. Receive vendor sign-off D. Initiate change control process

D. Initiate change control process

Which of the following are process groups in the project life cycle? (Select Three). A. Accepting B. Mitigating C. Avoiding D. Initiating E. Closing F. Planning

D. Initiating E. Closing F. Planning

During which of the following phases is funding FIRST approved for the project? A. Planning B. Execution C. Monitoring D. Initiation

D. Initiation

A project manager has to complete an asset inventory project for a large corporation. Several departments have refused to allow access to the equipment to complete the project. The project manager should update which of the following? A. Change control form B. Risk register C. Work Breakdown Structure (WBS) D. Issues log

D. Issues log

Which of the following would MOST likely be included in a project scope document? A. WBS B. Quality metrics C. Risk responses D. KPIs

D. KPIs

The plan sponsor cancels a project prior to its completion. Which of the following should the project manager use to document the strengths and weaknesses of the project? A. Performance review B. Transition plan C. Summary of costs D. Lessons learned

D. Lessons learned

A Pareto diagram focuses attention on which of the following? A. Identifying the stage of failure during the process. B. Predicting future problems based on historic results. C. Checking for variances in quality over time. D. Locating defects with the highest occurrence.

D. Locating defects with the highest occurrence.

An adjustment to the project has been approved and funding granted, but the project manager feels the modification is out of scope. Which of the following should the project manager do? A. Schedule a meeting with the project sponsor to reject the adjustment. B. Refuse to make the adjustment and send a recommendation to the review board. C. Make the adjustment and wait for another review. D. Make the adjustment but document the concern.

D. Make the adjustment but document the concern.

The team members have notified the project manager of several risks which may have a significant impact upon the project. Which of the following should the project manager do FIRST to address these risks? A. Manage the risks with the lowest impact. B. Recommend the cancellation of the project. C. Ignore the risks. D. Manage the risks with the highest impact.

D. Manage the risks with the highest impact.

Which of the following steps oversees the productivity of the project team? A. Analyze performance information B. Review change log C. Identify variance D. Monitoring work performance

D. Monitoring work performance

Which of the following is an advantage of using GERT? A. Discretionary dependencies can be used B. Allows using dummy activities C. Slack time is more easily shown D. Multiple outcome options can be shown

D. Multiple outcome options can be shown

Which of the following would a project manager do NEXT after selecting a vendor for a project? A. Determine a list of qualified sellers. B. Determine vendor resource availability. C. Hold a bidders conference. D. Negotiate the contract.

D. Negotiate the contract.

Which of the following conflict resolution techniques describes avoiding? A. Reassigning one of the two parties to a different team B. Focusing on common interests C. Working out an agreement that is acceptable to both sides D. Not addressing the conflict

D. Not addressing the conflict

Which of the following is a FINAL step when closing an approved change request? A. Notify the executive steering committee of the approved changes. B. Notify the project sponsor affected by the approved change. C. Notify the project manager of the approved changes. D. Notify all members of the project team that the changes have been approved.

D. Notify all members of the project team that the changes have been approved.

Which of the following is the FIRST step of project closure? A. Release project team. B. Close project contracts. C. Capture lessons learned. D. Obtain customer acceptance.

D. Obtain customer acceptance.

A project manager is completing a project schedule network diagram using boxes to represent the project activities that are connected by lines to show their dependencies. Which of the following tools is the project manager using? A. AOA B. WBS C. ADM D. PDM

D. PDM

A project manager is using historical data from multiple projects to estimate activity durations. Which of the following network diagrams would BEST allow for the utilization of the information available? A. CPM B. GERT C. CCM D. PERT

D. PERT

Which of the following would be the BEST tool to estimate activity time durations? A. Gantt chart B. CPM C. Estimating model D. PERT

D. PERT

Which of the following can aid in the identification of the cause of the majority of the defects on a given project? A. Ishikawa diagrams B. Run charts C. Histograms D. Pareto charts

D. Pareto charts

Which of the following would be used to allow a project team to take action to fix problems that are causing the GREATEST number of defects? A. Flow charting B. Statistical sampling C. Scatter diagram D. Pareto diagram

D. Pareto diagram

A project team member has identified a required change to one of their assigned tasks. The change would alter the order in which other tasks must be completed. Which of the following should be done NEXT? A. Implement the change B. Update the change registry C. Document the change D. Perform an impact analysis

D. Perform an impact analysis

The project manager of a project that involves a system-wide computer update receives a report that some computers cannot be updated. Which of the following is a BEST practice? A. Contact the stakeholders in the project to determine the best course of action. B. Complete a project management change form without notifying the sponsor. C. Document the change to the project without informing the stakeholders. D. Perform an impact analysis and contact the project sponsor.

D. Perform an impact analysis and contact the project sponsor.

The project manager has documented a change request from a key project stakeholder. Which of the following actions should the project manager take NEXT? A. Discuss this change during the next status meeting. B. Ask other stakeholders for recommendations. C. Send the request to the change control board. D. Perform an impact analysis.

D. Perform an impact analysis.

Fast tracking a schedule involves which of the following? A. Adding resources to critical path activities. B. Increasing the budget for the project. C. Allowing team members to work overtime. D. Performing critical path activities simultaneously.

D. Performing critical path activities simultaneously.

A project manager has just completed the planning of a project, but cannot start the project execution until granted permission from the project sponsor. This is an example of which of the following actions? A. Stakeholder analysis B. Risk assessment C. Audit review D. Phase gate

D. Phase gate

During which of the following process groups is the availability of required resources for the project determined? A. Executing B. Monitoring/Controlling C. Initiating D. Planning

D. Planning

Which of the following techniques graphically represents schedule activities as nodes and uses arrows to define the sequence relationship between them? A. Activity-on-Arrow (AOA) B. Arrow Diagram Method (ADM) C. Work Breakdown Structure (WBS) D. Precedence Diagram Method (PDM)

D. Precedence Diagram Method (PDM)

Which of the following activity sequencing techniques uses nodes to symbolize activities and arrows to show how their dependencies are connected? A. Critical Path Method B. Arrow Diagramming Method C. Critical Chain Method D. Precedence Diagramming Method

D. Precedence Diagramming Method

Objectives contained in the charter should resolve the: A. Scope statement B. Assumptions C. Risks D. Problem statement

D. Problem statement

In which of the following documents is the business purpose, including assumptions and constraints included? A. Communications Plan B. Statement of Work (SOW) C. Work Breakdown Structure (WBS) D. Project Charter

D. Project Charter

Which of the following are created using information contained in the work breakdown structure (WBS)? (Select TWO). A. Project scope statement B. Project statement of work C. Project charter D. Project activity estimates E. Project resource estimates

D. Project activity estimates E. Project resource estimates

Due to external market conditions, the Chief Executive Officer (CEO) has announced a company shift in strategic priorities. As such, more focus will be spent on tuning current operational capabilities. Which of the following is the MOST likely outcome of an existing project that is currently in an initiation phase and about to enter stage-gate review and now falls outside of the new strategic priorities? A. Stage extension B. Project completion C. Stage completion D. Project cancellation

D. Project cancellation

Which of the following types of closure occurs when a project has been delivered to the satisfaction of all parties? A. Project post mortem B. Project cancellation C. Project phase closure D. Project completion

D. Project completion

Which of the following occurs during a project kick-off meeting? (Select Two). A. Work performance information is established. B. Risk analysis is performed. C. Quality metrics are defined. D. Project goals are communicated. E. Roles and responsibilities of the project team are identified.

D. Project goals are communicated. E. Roles and responsibilities of the project team are identified.

As part of the business case, which of the following criteria will drive a feasibility study to be performed? A. Low complexity project B. Aligns with the provided RFP C. There is a legal/regulatory requirement D. Project has never been done before

D. Project has never been done before

A project manager is reviewing the scope statement of a project. Which of the following project management plan components would define the measureable tasks of the project? A. Issues log B. Quality metrics C. Resource requirements D. Project schedule

D. Project schedule

A new software solution is being deployed. The customer realizes that an important piece of the software must be purchased in order for the project to be successful. Which of the following is TRUE about this scenario? A. The new piece of software will most likely expand the scope of the project therefore a new scope statement must be written. B. The current project must be completed and a new project can be started to implement the additional software. C. Quality management metrics are affected therefore the project manager should review the quality of the project. D. Project schedule may be affected and the project manager must follow the change control process.

D. Project schedule may be affected and the project manager must follow the change control process.

Which of the following is MOST likely to approve a project charter? A. Project manager B. Business analyst C. Subject matter expert (SME) D. Project sponsor

D. Project sponsor

In which of the following organization types is it LEAST likely that a conflict regarding competing demands for resources would take place? A. Functional B. Weak Matrix C. Balanced Matrix D. Projectized

D. Projectized

In which of the following organizational structures does the project manager have the MOST authority? A. Strong matrix B. Weak matrix C. Functional D. Projectized

D. Projectized

Which of the following components of a quality management plan is an initial quality measurement? A. Quality specifications B. Quality control C. Quality assurance D. Quality baseline

D. Quality baseline

A company complies with regulatory requirements. As part of the regulatory audit process, projects are reviewed to verify that they conform to the pre-defined corporate methodology. Which of the following would be a helpful tool to ensure all project documentation remains consistent? A. Work Breakdown Structure (WBS) B. Project schedule C. Scope statement D. Quality checklist

D. Quality checklist

Which of the following processes is a way to give a rating to a risk associated with a project? A. Risk register B. Expert judgment analysis C. Qualitative risk analysis D. Quantitative risk analysis

D. Quantitative risk analysis

Which of the following is a benefit of the final performance review? A. Close out open issues. B. Clarify roles and responsibilities. C. Remove disloyal team members. D. Recognize individual performance.

D. Recognize individual performance.

A project manager has analyzed work performance information and identified alarming variances in the project deliverable. Which of the following would be the BEST response for the project manager? A. Perform a qualitative risk assessment. B. Speak with the project sponsor about possible solutions. C. Approve a change request to correct the actions. D. Recommend corrective actions.

D. Recommend corrective actions.

Which of the following is a goal of a kick-off meeting? A. Review project progress with key stakeholders B. Gain customer acceptance of the deliverable C. Implement an approved change request D. Relationship building between project team and stakeholders

D. Relationship building between project team and stakeholders

A key team member is performing poorly on a project. The project manager has verified that the team member knows the project expectations. The project manager has met repeatedly with this team member to outline expectations. Which of the following is the NEXT step the project manager should take to keep the project on schedule? A. Ignore the team member's behavior. B. Terminate the team member. C. Move the team member to another project. D. Request the resource manager's assistance.

D. Request the resource manager's assistance.

The finance manager wants to track costs for internal resources as they are used on a project. Which of the following documents will MOST likely contain this information? A. Work breakdown structure B. Organizational breakdown structure C. RACI matrix D. Resource breakdown structure

D. Resource breakdown structure

A project manager has inherited a project that is $5 million over budget. Which of the following would the project manager do to help determine the root cause of the budget overrun? A. Ensure the project plan reflects all tasks were documented during planning B. Review the change control log C. Perform qualitative risk analysis D. Review if the project has maintained alignment with the scope

D. Review if the project has maintained alignment with the scope

Which of the following are common activities performed during a kick-off meeting? A. Project planning, new change requests and review of work performance indicators. B. Review of approved corrective actions and preventative actions. C. A high level review of issues. D. Review of project tasks and communication management plan.

D. Review of project tasks and communication management plan.

Which of the following activities occur during a project kick-off meeting? (Select TWO). A. Ensuring the project meets the organization's strategic objectives. B. Signing the project charter and statement of work. C. Selecting the project manager and project sponsor. D. Reviewing the project goals and objectives. E. Defining the project team roles and responsibilities.

D. Reviewing the project goals and objectives. E. Defining the project team roles and responsibilities.

In the scope statement it is mentioned there is a strong possibility of a hurricane impacting the schedule at any given time. This notation would be considered a(n): A. Assumption B. Issue C. Constraint D. Risk

D. Risk

As a way to systematically identify risks inherent to a project, which of the following tools would be used? A. Risk response plan B. Risk probability and impact matrix C. Risk Matrix D. Risk Breakdown Structure

D. Risk Breakdown Structure

Key resources on a project are being shared. The stakeholders are aware of the shared resources and do not expect this to impact the progress of the project. In which of the following should the shared resource be documented? A. Quality management metrics B. Work Breakdown Schedule (WBS) C. Scope statement D. Risk register

D. Risk register

Which of the following risk response strategies involves the use of insurance, performance bonds, or warranties? A. Risk acceptance B. Risk mitigation C. Risk avoidance D. Risk transfer

D. Risk transfer

Several key resources will be unavailable at the end of the project. The key stakeholders want to outsource the project to a third party. Which of the following risk responses is described in this situation? A. Risk avoidance B. Risk mitigation C. Risk acceptance D. Risk transference

D. Risk transference

A project manager needs to determine the trends a process is exhibiting over time. Which of the following tools should the project manager use? A. Histogram B. Ishikawa diagram C. Pareto chart D. Run chart

D. Run chart

Which of the following can aid in the identification of trends? A. Pareto charts B. Ishikawa diagrams C. Histograms D. Run charts

D. Run charts

A status report shows that the earned value is $50,000, the planned value is $40,000, and actual costs are $45,000. Which of the following is the SPI of the project, and is the project ahead or behind schedule? A. SPI = 0.89, ahead of schedule B. SPI = 0.90, behind schedule C. SPI = 1.11, behind schedule D. SPI = 1.20, ahead of schedule

D. SPI = 1.20, ahead of schedule

The customer now needs the project's deliverable 3 months earlier than scheduled. The deliverable's quality has been reduced so the budget will not be impacted. Which of the following does the project manager need to update? A. Issues Log B. Communications Plan C. Project budget D. Schedule

D. Schedule

Which of the following is the BEST communication option for team building? A. Send an email transmission to introduce the project. B. Send a completed project charter to introduce the project. C. Leave a voicemail message to introduce the project. D. Schedule a face-to-face meeting to introduce the project.

D. Schedule a face-to-face meeting to introduce the project.

The project team has completed phase testing. After testing, a subject matter expert (SME) notices that a component was skipped. Which of the following should the project manager do? A. Proceed with the release and document the adjustment in the change log. B. Proceed with the release and tell the SME the component will be added in a special release. C. Delay the release until the component is tested. D. Schedule a meeting with the stakeholders to review the impact.

D. Schedule a meeting with the stakeholders to review the impact.

A project team has determined it will need to source data from a system that was not part of the project scope. The role of the project manager is to analyze which of the following impacts? A. Technical design, schedule, and budget B. Business process impacts and resourcing C. New software and hardware requirements D. Schedule, budget, and quality

D. Schedule, budget, and quality

A project starts out as a small three month project. One month into the project, a stakeholder asks the team for additional functionality, which is estimated to take an additional three weeks. The project manager implements the functionality while waiting for approval. This is known as which of the following? A. Change request B. Risk C. Resource constraint D. Scope creep

D. Scope creep

A team member is not happy to be assigned to a certain project manager's project. The team member has been communicating displeasure to the rest of the project team. Which of the following is the BEST thing the project manager can do to help maintain the integrity of the project? A. Provide training for all team members on interpersonal communication. B. Identify the team member's manager and have the manager speak to the person. C. Assign the team member to a task on the project that would make the team member happy. D. Sit down with the team member privately and work out any differences.

D. Sit down with the team member privately and work out any differences.

A team member reports that another team member is difficult to work with. The project manager agrees to address these concerns at a later date. This is an example of which of the following conflict resolution methods? A. Avoiding B. Forcing C. Compromise D. Smoothing

D. Smoothing

Three key personnel on a project resign. The project manager determines that the existing personnel do not have the skills or knowledge to cover the shortfall and will need to recruit replacements for the team. Which of the following documents will MOST likely need to be updated? A. Project scope, staffing management plan and cost management plan. B. Project charter, project schedule and cost management plan. C. Project scope, communications management plan and staffing management plan. D. Staffing management plan, risk register and project schedule.

D. Staffing management plan, risk register and project schedule.

A project manager is receiving many requests for changes to a project. Which of the following did the project manager fail to complete? A. Proper project team selection B. Subject Matter Expert (SME) solicitation C. Milestone scheduling D. Stakeholder analysis

D. Stakeholder analysis

The project office has created change request templates that must be used on any corporate project. Which of the following BEST describes this action? A. Regulation B. Best practice C. Guideline D. Standard

D. Standard

The project manager has the MOST authority in which of the following organizational structures? A. Balanced Matrix B. Functional C. Weak Matrix D. Strong Matrix

D. Strong Matrix

The final project report should contain which of the following? A. Minutes of all the project meetings B. Project design documentation C. Detailed breakdown of the schedule D. Summary of the project cost

D. Summary of the project cost

A key stakeholder sends an email to the project manager expressing dissatisfaction with the progress of the project. Which of the following would be the BEST way for the project manager to address the stakeholder's concerns? (Select TWO). A. Ask the stakeholder to submit a change request. B. Send the stakeholder an email. C. Schedule a monthly conference call with the stakeholder. D. Telephone the stakeholder to address the concerns. E. Have a face-to-face meeting with the stakeholder.

D. Telephone the stakeholder to address the concerns. E. Have a face-to-face meeting with the stakeholder.

Which of the following is a characteristic of all projects? A. Requires PMO approval B. Cost constraints C. Limited in number of personnel D. Temporary in nature

D. Temporary in nature

A stakeholder informed the project manager of an unauthorized modification to the project deliverable. It appears that the modification will benefit the project and allow early completion. Which of the following should the project manager do? A. The modification should be removed from the project until a change request is approved. B. The stakeholder should be required to review the remainder of the project to locate additional improvements. C. Even though the modification might benefit the project, the stakeholder should be removed from the remainder of the project and their manager should be notified. D. The modification should be noted in the change log and the project should be reviewed to locate any negative impact.

D. The modification should be noted in the change log and the project should be reviewed to locate any negative impact.

Which of the following describes a critical path? A. Deliverables that need to be developed for project completion B. Timeline that the resources roll on to the project C. The earliest schedule that a project can finish all of its activities D. The order of activities that takes the longest to complete

D. The order of activities that takes the longest to complete

Which of the following circumstances requires a project closure? (Select TWO). A. The project deliverables are not meeting quality standards. B. The project progresses beyond the scheduled end date. C. The project is over the allotted budget. D. The project activities and deliverables are completed. E. The project has been cancelled.

D. The project activities and deliverables are completed. E. The project has been cancelled.

The EV of a particular project is $6 million. The CV is -$340,000. Which of the following can be determined from this information? A. The project costs are currently under-budget. B. The AC is less than the EV. C. The EV is higher than the AC. D. The project costs are currently over-budget.

D. The project costs are currently over-budget.

Which of the following would be the impact upon a project if the CPI for the project is .75? A. The project is under-budget. B. There would be a 25 percent cost decrease. C. There would be a 75 percent cost increase. D. The project is over-budget.

D. The project is over-budget.

The project has spent $5,000 to date. The earned value of the project is $7,500. Using earned value management, which of the following is correct? A. The project is ahead of schedule. B. The project is over budget C. The project is behind schedule. D. The project is under budget.

D. The project is under budget.

Who should conduct lessons learned when an outside vendor is used? A. The project coordinator because they are responsible for the project and vendor. B. The resource manager because they are responsible for the vendors actions. C. The program manger because they control the project budget. D. The project manager because they are responsible for the entire project.

D. The project manager because they are responsible for the entire project.

Reviewing the results of a control chart, the project manager finds the production samples had results inside both the upper control limit and the lower control limit. Which of the following is the BEST course of action for the project manager based on this information? A. The project manager should identify potential new production teams to obtain different results. B. The project manager should create a report to outline the results for client review and request a more generous range between limits. C. The project manager should stop production until the processes are reviewed in full for identification of flaws. D. The project manager should continue following the existing process, including the measuring of samples for tracking.

D. The project manager should continue following the existing process, including the measuring of samples for tracking.

The quality of the finished product does not match stakeholder specifications. Which of the following steps should a project manager have taken to ensure the quality of the project deliverable? A. The project manager should have asked for more project resources. B. The project manager should have eliminated the need for change requests. C. The project manager should have included details in the WBS dictionary. D. The project manager should have monitored the work performance.

D. The project manager should have monitored the work performance.

A project was on schedule when three members of the production department were reassigned to another project. Nine interns were assigned to the production department to try to complete the project on time. Although more resources were added to the project, the new interns were unable to maintain the project schedule. Which of the following is the MOST likely reason why the project was not completed on time? A. The project scope should have been revised to accommodate the resources. B. The project schedule was unreasonable. C. The resources were overloaded. D. The resources lacked appropriate skill sets.

D. The resources lacked appropriate skill sets.

A quality control technician is diagramming test results on a run chart. The chart consists of twenty-five points, with twelve consecutive points below the median line; however, the other thirteen points alternate above and below the median line. The twelve consecutive points represent which of the following? A. The run denotes common cause variation. B. The quality process is flawed and should be completed again. C. The product does not adhere to specification. D. The run denotes special cause variation.

D. The run denotes special cause variation.

At the close of a project, it is generally important to document the lessons learned because: A. The project sponsor is usually interested in knowing what the project team has learned. B. The customer is generally interested in knowing all the costs of the project, including the portion of costs associated with resolving problems and correcting mistakes. C. The documentation and project management processes dictate that lessons learned are documented. D. They can be utilized on future similar projects to ensure the same problems do not arise, or can be resolved in a timely fashion.

D. They can be utilized on future similar projects to ensure the same problems do not arise, or can be resolved in a timely fashion.

Which of the following contract types places the LEAST amount of risk on the seller? A. Fixed-Price B. Cost-Plus-Fixed-Fee (CPFF) C. Cost-Plus-Fee (CPF) D. Time and material

D. Time and material

Several stakeholders have asked the project manager to provide a weekly performance report. Which of the following may be the reason for the request? A. To notify the team that the project has started. B. To provide needed criticism to poor team performers. C. To monitor change requests. D. To measure project progress.

D. To measure project progress.

Which of the following is found in project closure documentation? A. Updated communications plan B. Quality baseline C. Responsibility assignment matrix D. Transition plan

D. Transition plan

Which of the following would MOST likely contain warranty information for the project deliverable? A. Scope statement B. Cost baseline C. Risk assessment D. Transition plan

D. Transition plan

Which of the following can be identified using a run chart? A. Relationships between variables B. Causes of defects C. Sample D. Trends

D. Trends

Which of the following should a project manager do to actively track issues as they are identified? A. Develop a quality management plan. B. Create a process for anonymous team review of issue resolution. C. Make an issues log template. D. Update the issues log.

D. Update the issues log.

All of the following are found in the project scope document EXCEPT: A. scheduled milestones B. defined risks C. constraints D. WBS

D. WBS

The key document that is a detailed, hierarchical decomposition of the work to be undertaken to address the objectives and meet the requirements of the project at the lowest level, is called: A. RACI B. RBS C. SOW D. WBS

D. WBS

Which of the following would be used to ensure quality of project deliverables? A. RFP B. Earned value analysis C. Schedule compression D. WBS

D. WBS

Which of the following is BEST suited for assigning resources to WBS tasks? A. WBS defines functional teams which should then be mapped to project scope items B. WBS contains the project schedule which should be used to determine timing of when to engage functional teams C. WBS defines the description of the end result delivered by the project D. WBS defines activities and deliverables that can be mapped to functional teams

D. WBS defines activities and deliverables that can be mapped to functional teams

Which of the following is used to provide a functional description of the efforts which are required in order to accomplish a task? A. Gantt chart B. PERT C. GERT D. WBS dictionary

D. WBS dictionary

The project manager is trying to determine what to present at a project kick-off meeting. Should a high-level project schedule be included? A. It depends. Some stakeholders are not technical enough to understand them. B. No. The project is likely to still be in the initiation phase which is too early for a project schedule. C. Yes. Project schedules are required to ensure that stakeholders are bound to the scope. D. Yes. High level project schedules are typically presented at a kick-off meeting.

D. Yes. High level project schedules are typically presented at a kick-off meeting.

Using the work breakdown structure (WBS) and knowledge of team member availability, the project manager is able to: A. hold the project kick-off meeting B. create the communication plan C. create the cost management plan D. assign resources to scheduled tasks

D. assign resources to scheduled tasks

All of the following are considered part of the risk management plan EXCEPT the risk: A. register B. matrix C. assessment D. baseline

D. baseline

Midway during a project, the sponsor tells the project manager to cancel the project. The project manager should: A. call the project manager's manager and request an immediate transfer to a new contract B. confirm with the customer that the project should be stopped C. send a sponsor change request to the change control board D. begin a full contract closure process

D. begin a full contract closure process

A project manager has decided to increase the number of resources working on critical path activities. This is an example of: A. rolling wave planning B. resource leveling C. fast tracking D. crashing

D. crashing

The BEST way to manage communication with the stakeholders on project status would be to: A. deliver daily emails with project sheets and updates B. have an open conference call for an afternoon once a month C. hold a team meeting every week D. deliver emails upon each milestone accomplishment

D. deliver emails upon each milestone accomplishment

During project execution, the cost management plan would be used to: A. ensure that resources are compensated fairly B. schedule resources for each phase of the project C. identify costs that were not previously identified D. determine if variances exceed a defined threshold

D. determine if variances exceed a defined threshold

It is important to check the project scope with all stakeholders because it: A. creates a professional working environment B. is easier to get invoices processed C. helps the team members get along better D. facilitates acceptance from all people affected

D. facilitates acceptance from all people affected

Cause and effect diagrams are also referred to as: A. run charts B. Pareto charts C. histograms D. fishbone diagrams

D. fishbone diagrams

A document that formally authorizes a project and empowers the project manager to commence the organization and deployment of resources is the: A. staff management plan B. project plan C. project scope statement D. project charter

D. project charter

All of the following are included in the project scope document EXCEPT the: A. project assumptions B. key performance indicators C. alignment to strategic goals D. project charter

D. project charter

An analysis of the cost-benefit trade-offs for a project should be included as part of the: A. work plan B. risk register C. project charter D. quality plan

D. quality plan

When a prospective risk to the project is initially identified, it should FIRST be added to the: A. issue log B. work breakdown structure (WBS) C. risk matrix D. risk register

D. risk register

A project manager should formally close out a project when: A. key project team members are needed to work on other projects B. a key stakeholder is satisfied with the project deliverables C. the CPI is 1.5 at the midpoint of the project D. the project has been terminated unexpectedly

D. the project has been terminated unexpectedly

While preparing closing documentation, it is BEST to identify: A. strengths since the documentation will be entered into historical records B. weaknesses for the team members so they will know what they did wrong C. strengths since the customer will be in the meeting D. the project's strengths and weaknesses equally

D. the project's strengths and weaknesses equally