Quality of a Manager 3

Identify the requisites of a complete agenda.

A meeting's time and location A meeting's date The start and end times of a meeting Objectives of a meeting

Identify the factors that have an effect on a group member's status in an organization.

Age Gender Education level Race

Identify the ways in which a supervisor can make the most of the potential benefits of working with a group.

By conveying the limitations of the group to the group members By informing the group about what is happening in the organization By supporting the group when it wants to voice legitimate concerns to higher management

Match the most common personal reasons for individuals to join a group in an organization (in the left column) to their descriptions (in the right column).

Closeness----Being members of a group in an organization helps with the building of ties among people. Strength in numbers-----Being associated with other members in an organization provides individuals with a sense of confidence. Common goals-----Achieving a goal in an organization becomes easier when other members have similar goals.

_____ is the extent to which group members stick together in an organization.

Cohesiveness

Identify a true statement about organic organizations.

Each employee is flexible and multi-talented.

Rob is a supervisor in the production unit of a company. The unit includes individuals of different ethnicities. Which of the following actions should he avoid to foster cohesiveness in the unit?

Encouraging competition within the unit

A team leader who acts as a coach for his or her team criticizes team members when they make mistakes.

False

The norming stage of team development is characterized by a number of conflicts among team members.

False

_____ are groups set up by management to meet organizational objectives.

Formal groups

Match the types of meetings that takes place in organizations (in the left column) to their descriptions (in the right column).

Formal meetings-----Choice They have agendas and usually take place at a scheduled time. Informal meetings-----They occur spontaneously and do not have a distributed agenda.

Identify a characteristic of an informal meeting.

It does not have a distributed agenda.

Which of the following are true of a formal meeting in an organization?

It is a scheduled meeting. It typically has an agenda.

_____ is the third stage of team development, which is characterized by agreement and understanding among team members.

Norming

Identify a guideline that supervisors should adhere to in order to ensure that meetings are fruitful.

Rephrasing ideas that participants express

Identify the activities that are involved in a team building process.

Setting goals Examining the relationships among team members Analyzing what needs to be done Allocating work

Maya is appointed as the supervisor in the public relations department of a textile company. She notices that the members of the department often engage in conflict with each other and fail to achieve their targets. In this scenario, identify a step that should be taken by Maya to foster cohesiveness in the department.

She should make the department members aware of their common goals.

_____ is the second stage of team development in an organization.

Storming

For a supervisor in an organization, what is the most important characteristic of a group?

The group's effectiveness

Identify a factor that results in an individual taking on a role in an organization.

The individual's belief about how he or she is expected to behave

Identify a true statement about cohesive group members.

They abide by group norms even when under pressure to follow other norms.

Identify a true statement about big groups in an organization.

They are effective when a lot of work needs to get done.

Identify a true statement about team leaders who act as coaches for their teams.

They focus on how team members interact.

Which of the following is true of task groups in an organization?

They may operate for years with no definite end date.

Identify a true statement about formal groups in an organization.

They result from the management function of organizing.

Identify an advantage of teamwork in organizations.

They serve as motivators for employees.

Identify a true statement about small groups.

They tend to reach decisions faster.

A meeting is appropriate when a supervisor wants a group to participate in decision making.

True

An effective way of communication for team leaders is to acknowledge disagreement from team members.

True

For a supervisor, informal groups need to be effective only to the extent that they support organizational goals.

True

A common personal reason for individuals in an organization to join a group is to _____.

achieve their personal objectives

A list of topics to be covered at a meeting is known as a(n)

agenda

In the storming phase of team development in an organization, group members _____.

assert their different roles on a team

In the norming stage of team development, it is crucial for supervisors to _____.

assist their teams develop effective values to meet goals

When a supervisor is prepared to lead a meeting, but others are unprepared to participate, the supervisor should _____.

consider rescheduling the meeting

The most important reason for supervisors in an organization to call for a meeting is to _____.

convey news to a group of people when their feedback is important

In the context of communication, an effective team leader should _____.

create a climate of openness and trust among team members

A basic benefit of using work teams is that they _____.

enable an organization to increase its usage of expertise of all its employees

A team leader who can stimulate high-quality performance is one who focuses on _____.

enabling team members to do their best

During the forming phase of team development, team members will _____.

explore the different strengths of other team members

In the _____ stage of a team development process, the team members become acquainted with one another and oriented to the idea that they are part of a team.

forming

An increasing number of organizations are expanding group efforts by _____.

forming teams

During the forming stage of team development, team members attempt to _____.

grasp what their role is on the team

A(n)_____refers to two or more people who interact with one another, are aware of one another, and think of themselves as a unit.

group

The storming phase of team development in an organization is often perceived to be stressful because _____.

group members largely delineate exactly what each member's specific role will be

In an organization, a homogeneous group is one in which group members _____.

have a lot in common

Identify the tactics that a supervisor in an organization can use to make the most of the potential benefits of working with a group.

he supervisor should treat all employees impartially and fairly. The supervisor should motivate the group to take part in problem solving. The supervisor should make good choices when assigning members to the group.

Most employees in an organization, welcome the opportunity to be part of informal groups because these groups _____.

help satisfy social needs

The term _____ refers to the extent to which the members of a group in an organization are the same.

homogeneity

A bigger group in an organization will make sense when _____.

individuals can work independently most of the time

Groups that result when individuals in an organization develop relationships to meet personal needs are known as _____.

informal groups

In an organizational context, a true statement about a formal meeting is that _____.

its agenda is shared with all attendees

The term _____ refers to group standards for appropriate or acceptable behavior in an organization.

norms

A(n) _____ organization is one in which there is very little hierarchy.

organic

When participants digress from the main topic during a meeting, supervisors should try steering the discussion back on course by _____.

paying attention to the effects of particular kinds of behavior of the participants

In an organization, when a member of a group violates a norm, the group responds by _____.

pressuring the individual to conform

In the context of team leadership, enabling refers to _____.

providing employees with the resources they need to do their job

A feature of small groups in an organization is that they _____.

rely less on formal rules and procedures

In the performing stage of team development, it is important for supervisors to _____.

reward team members to encourage productivity

The term _____ refers to patterns of behavior related to employees' positions in a group.

roles

During the performing stage of team development, team members _____.

solve organizational problems and meet assigned challenges

In an organizational setting, _____ refers to a group member's position relative to others in the group.

status

The initial forming stage of team development is often accompanied by _____.

stress and uncertainty

One of the strategies that supervisors can use to make sure meetings are fruitful is to _____.

summarize key points at the end of each agenda item

In an organization, _____ are set up to carry out a specific activity and are disbanded when that activity has been completed.

task groups

A small group in an organization whose members share goals, commitment, and accountability for results is known as a_______.

team

The process of developing the ability of team members to work together to achieve common objectives is known as _____.

team building

For a growing number of organizations, _____ is the means to employee involvement.

teamwork