Qualtrics Certification Exam
When setting up an API user, which action would cause the API calls to break?
changing the API token
In which intercept options setting will the intercept appear once the logic conditions have been met and the visitor has moved their cursor outside of the viewing area of the browser?
"On Exit Intent"
When using CSAT questions, what answer scales are recommended? Select all that apply.
- 5 point scale - 7 point scale
Which components are included in a testing plan? (Select all that apply.)
- A go-live checklist - A defect log - A change log
Which of the following features can be randomized inside your survey? Select all that apply.
- Answer choices - Questions - Blocks
Which of the following does the Activity section of a ticket record? (Select all that apply)
- Any comments - Changes in ticket status - Creation of sub-tickets - Reassignment of the ticket
During the Qualtrics implementation process, which are best practices for engaging the client in the importance of email deliverability? (Select all that apply.)
- Begin conversations about deliverability early in the process - Ensure the right people from the client's IT team are engaged
Typically, what are the 2 most important CX metrics to capture in a Digital Feedback program?
- CSAT - CES
Which are examples of differences in dashboard design for each user role? (Select all that apply.)
- Data restrictions - Objectives
An Action typically consists of 3 elements. Select all that apply.
- Event - Task - Condition
Jared, a member of the implementation team, has received an email notifying him of the Account Executive and Customer Service Manager on a newly closed deal. Once he has reviewed the Statement of Work with the Account Executive, which steps will Jared take to prepare for the first meeting with the customer? (Select all that apply.)
- Gather basic information from the customer - Gain an understanding of the customer's expectations for the implementation - Inquire about the customer's CX maturity and previous programs
Which information is included in the dashboard scope? (Select all that apply.)
- How many dashboards are needed - How many pages each dashboard will include - How many widgets will be configured per page
Which are the phases involved in creating a dashboard? (Select all that apply.)
- Identifying surveys and data fields to be used - Creating individual charts and graphs
A strong CX program is linked to 4 key financial results. Select each of the results from the list below:
- Increase customer retention and loyalty - Decrease cost to serve - Decrease cost of acquisition - Increase customer lifetime value
The use case for a Website/App Feedback project indicates an active user experience. Which creatives are well-suited to such a project? (Select all that apply.)
- Pop Under - Responsive Dialog
Which elements characterize a custom scoped CX delivery? (Select all that apply.)
- Requires the delivery team in pre-sales phase - May involve CX advisory services with XM Scientist and Program Architect
Monique is a member of the CX implementation team who specializes in XM Directory. Which are best practices she is likely driving? (Select all that apply.)
- Setting up a secondary directory for internal testing - Introducing a data dictionary to clients to ensure naming conventions
Chen is beginning the procedure for configuring and deploying a Website/App Feedback survey for a customer. Which component will need to be completed first?
- Target
When discussing your testing strategy with a client early in the implementation, which questions should be addressed? (Select all that apply.)
- When will testing take place? - What is the timeline for testing? - What will the client be responsible for testing?
What kind of styling change(s) can be made with the Rich Content Editor? Select all that apply.
- You can change the font size and style - You can add symbols and hyperlinks - You can insert media
Which are benefits of integrating Qualtrics with a CRM? (Select all that apply.)
- You can leverage operational data in the XM platform - You can include data from the CRM in Qualtrics dashboard reports
Which of the following attributes are true about naming conventions for embedded data? Select all that apply
- spelling of the field must match the data exactly - it is case and syntax sensitive - the naming should match the naming used in the contac tlist
What kind of file is necessary for uploading contacts into Qualtrics? Select all that apply.
.csv .tsv
Purpose of Multiple Directories
1. To set up different deduplication or contact frequency rules for different customer segments 2. To set up another directory that includes test users that you can use to send out distributions
Which element is a component of a Qualtrics Statement of Work?
A list of deliverables and their definitions.
When building questions, what are automatic choices?
A pre-made list that once selected will automatically populate the chosen scale for your question
predict IQ
A tool to help customers act on churn prediction data early to improve customer experience and prevent attrition. By using Predict iQ, you can define customer risk thresholds and automatically identify at-risk customers.
How long does it take to fully implement and configure SSO?
About 2 weeks
Where in the platform can you view your Responses in Progress?
Access Data and Analysis, then go to Responses in Progress
advanced dashboard functions
Action planning Response weighting Custom Metrics Text iQ SSO
Which step comes first in the process of using Survey Flow Web Services to automate an API request?
Add a new Web Service element in the Survey Flow.
Which practice will ensure that tickets aren't created for Preview, Imported, or Test responses?
Adding a condition to the logic specifying the response type that should trigger a ticket
When the customer wants guided learning that covers best practices in API usage and includes common use cases, which is the best service offering for them?
Advanced API Add On
When are dashboard permissions configured?
After the widgets and filters are configured
Which customer is a good candidate for a CX standard package?
An organization that is looking to start small
What type of link is QR code connected to?
Anonymous Link
You wish to make your survey public on your customer website. Which link would work best for this?
Anonymous link
Which XM Directory setting features two types, known as Contact Import and Survey Distribution, and can be created separately or tied together?
Automations
Why are attribute data restrictions commonly used with an SSO?
Because it allows the pre-existing hierarchy to be used to limit data access
Which member of the Qualtrics team is typically only required for large scale enterprise implementations and is not customer facing?
Build Services Team Member
How can existing tickets be accessed?
By clicking on "View All tickets" on the My Projects page
Derek sees that some of his responses under "recorded responses" have not been 100% finished. What would be a reason for responses to move from "responses in progress" to "recorded responses" even if they are not complete?
By default, the Partial Completion settings automatically record the responses after the set amount of time.
triggering logic
denotes the conditions and logic that should trigger this particular ticket
All but one (1) of the following describe the nature of Topics analyzed under the Text Tab.
Can be built before responses are recorded
When designing an effective dashboard for a customer, which is a key first step?
Clarifying the client's intended business outcomes
When using API calls to pass data for a customer into their Customer Experience program, which task is the responsibility of the Technology Consultant?
Consulting with the customer's IT team to ensure they are using API calls that best fit their end goal
Which XM Directory setting permits users to limit the number of times a respondent can be contacted by all users in the license to prevent response fatigue and improve the survey taking experience?
Contact Frequency
Which is a purpose of the Data Mapper?
Converting surveys to reportable dashboard fields
A researcher wants to build a survey that she can fully customize. She has created a survey outline to meet her specific research needs. What kind of project should be used?
Create a new blank survey
John wants to share his survey results in a visual way on his website so that visitors can access it. What sharing method would be best for him to use?
Create a public report
From a ticket task you can add Root Causes. What does this feature do?
Creates a drop-down menu on the ticket that individuals can select from to note the reason the ticket was created.
When building a Website/App Feedback project, which component refers to the visualization for deploying the survey?
Creative
Which of the following is an example of Operational Data (O-Data)?
Customer ID
Which question type below would be most suitable for you to display a set of instructions, an introduction or a consent form in your survey?
Descriptive Text
The CX implementation team is closing a project and preparing for handover to the customer. When should the CSAT survey be triggered to the customer?
Directly following the project closing and handover call
When applying the Design Led Framework, which statement is true?
Each dashboard should have a specific purpose
What characterizes a configuration in the dashboard that would best suit a customer who has organizational roles that often change?
Efficient permissioning
Thank you emails are compatible with which of the following distribution methods?
Email distribution (individual link)
When setting up an authenticator, only the _______ or ________ contact list fields can be used for authentication.
Email, ExternalDataReference
"CX is the basis for our organization's ongoing differentiation". At which phase of the maturity model does this company sit?
Embed
Which of the following is NOT a field option for deduplication?
Embedded data
Which term is defined as an element of a project that requires additional resourcing to resolve?
Escalation
I want to send an email to the sales team whenever a survey respondent selects that they're interested in learning more about our products. What type of action is this?
Event-based
How often should project reports be updated?
Every other week
A(n) ____ is a moment of truth that affects the human components of your business.
Experience
An organization collects data about a future interaction to understand the potential reaction to the interaction. What kind of data is being collected?
Experience Expectations
Product satisfaction is an example of O data. True or false?
False
True or False: Sophia added a question in her survey that asks participants to input their email address and name. However, because she distributed her survey using the anonymous link, none of this data will be recorded.
False
True or False: You can import your data into a blank project that does not have a survey.
False
True or false, you can not edit the topics recommended for you.
False
True or false: Page breaks can only be added between blocks and not between questions.
False
True/False: As new responses come into your survey, Text iQ automatically adds them to your existing topics.
False
True/False: It's best practice to order your scales from positive to negative.
False
True/False: On the Follow-Up page ticket owners can view all tickets created across the entire brand.
False
True/False: The follow-up Details section is used to capture the customers contact information.
False
True/False: When creating ticket statuses, you can have as many priority statuses as necessary.
False
True/False: When setting conditions for Automatic Role Enrollment you can choose from any of the attribute fields.
False
What is the most efficient way to filter out underage respondents' responses from your data?
Filter responses by the age question, select the underage responses and choose With Selected > Delete
For a Mailing List to import into Qualtrics, which of the following fields MUST be present in the .CSV file?
First name, Last name, Email, external data reference
Which task is included in Qualtrics XM Framework Realize phase?
Focusing on helping customers to achieve desired business outcomes
When the customer wants to test a new intercept in a real environment without having the risk of publishing it to the live customer website prematurely, how should you proceed?
Have the customer publish two sets of code to different websites
Jake's boss wants to receive the survey results report every Wednesday so that she can look at the new data and graphs each week. Which of the following sharing methods would NOT accomplish this?
He can download the raw data file and send it to her each week
Which of the following examples of question wording is written according to design best practices?
How satisfied were you with the customer support representative?
Sally wants to a question from her survey to appear in the Survey Invitation Email. Which tool enables her to do this?
In-Line Question
Which option in Response Mapping allows the user to create a new record in Salesforce each time a response is submitted?
Insert
For which reason is it best to avoid forced responses on all questions in a survey?
It increases abandonment of the survey
Which statement is true of inner loop feedback?
It is focused on addressing individual situations and implementing coaching behaviors.
Which statement best describes the Evenly Present Elements feature in the Randomizer?
It keeps track of the number of times each element (like a block of questions) is presented and skews the Randomizer in an attempt to present elements equally.
From an IT perspective, which is a primary benefit of Website/App Feedback?
It produces a single piece of code that enables customers to make changes on their own websites
Why should you disable "Save and Continue" as a recommended setup when using an authenticator?
It will prevent respondents from being able to complete multiple responses.
Name the process that identifies the roots of search words and groups their invariants to aid in text analysis.
Lemmatization
Which of the following features is available in Basic Contacts?
Lists Tab
Which step comes first to run a Qualtrics API call?
Locate Qualtrics IDs required to execute the command
In order to make a dashboard the most user friendly, which should be avoided?
Making viewers have to scroll
Which survey link fits all four of these criteria? - Unique to each participant - Relies on browser cookies - Allows taking the survey again and again - Can't send Reminder and Thank You messages
Multiple Completes Link
When filling out a table to define each stakeholder's needs in the dashboard, which factor should be considered?
each role's business objective
What is often considered the most common metric to capture in a relational study?
NPS
Which specialty question type uses a standard scale from 0-10 and produces a customer loyalty metric?
NPS
Your survey includes a question asking respondents to state the number of children they have. Which field type is most suitable for this data?
Number set
The client is requesting services from the Qualtrics team to escalate a missing feature in a customer license. Which tool should be used?
Partner Success via the QPN Assistant
Tom wants to send a survey so that each person receives a unique link for response tracking, but wants to send the email invite from his own internal email platform. Which distribution link type should Tom use?
Personal Link
Always use the ____ case when programming a survey.
Positive
Sentiment Analysis categorizes text responses by respondent opinion. Of the lists below, which contains the correct opinion categories?
Positive, Negative, Mixed, Neutral
Which of the following is an example of a well written question statement?
Product X offers services for a fair price.
Which type of escalation will require the involvement of the Resolution team?
Product feature related
How do you update Project Health?
Project Settings > Health Reports
Allison wants to create a survey to find out if people in her neighborhood would like to have a new park in their area. She wants to post flyers around her neighborhood for people to take the survey, but thinks that having people type out the full survey URL might be challenging. What would be a good alternative for Allison?
QR Code
Select which question type is NOT compatible with 2- way SMS Distribution:
Rank Order
Which is a goal of the project handover call?
Reviewing and assessing all completed deliverables
When building a dashboard, which step comes first?
Reviewing the survey build
What does Qualtrics call the feature that lets you change the font, size, and color of your text?
Rich Content Editor
The customer wants to be able to easily manage the permissions of their users on a larger scale. Rather than individually granting permissions to individual users, you can advise them to add the desired groups of users to a _____.
Role
Terry, a member of the CX implementation team, is configuring the data restrictions for a Qualtrics customer based on user attributes. The client requires a role to view multiple levels of data, but users in the role should not be able to access any of the upper roles. Which tool will Terry use to accomplish this?
Role-Based filters
Which element is included in the kickoff deck?
Roles and responsibilities
When the client wants control over mail logs from the distribution so that they can independently investigate email bounces, which is the best email delivery option?
SMTP Relay
Which email delivery option allows clients to set a default "From" address and relay email to be distributed by their own email services?
SMTP Relay
According to the Qualtrics data model, which term refers to a set of contacts that meet a selection criteria?
Sample
Imagine that you have created a 20-question survey. As you added questions, you changed the text color in about 10 of your questions using the Rich Content Editor, but it looks awful! It's inconsistent and the colors are clashing with your business theme. What can you do to fix it?
Select all the questions, click the tools dropdown, and select Strip Formatting
A CX implementation team is integrating a customer's CRM with Qualtrics using Salesforce. Despite the fact that the workflow condition was met, a survey was not sent. Which solution will address this error?
Selecting a distribution method to activate the survey
When a user has qualified for a Role and has been added, the dashboard will be shared with them through which two types of assignment?
Static and dynamic
In addition to the Solution Handover Document, partners and Qualtrics implementation team members are required to complete which other documentation as part of closing a project?
Support Troubleshooting Guide
Which section of the Qualtrics survey builder should you check if Embedded Data from the contact list is not populating in the survey responses?
Survey Flow
Which section of the Qualtrics survey review should you check for double negatives or incorrect configurations of "AND" and "OR" statements?
Survey Logic
How do you update a launch task?
Tasks → Click on a task → Set 'Is Launch Task' to True and enter a start date and due date on this task
Jane wants to collect respondents' email address in a survey. Which question type will allow participants to add this information?
Text Entry
A Qualtrics customer wants their survey to ask customers for open-ended feedback on their services and then customize the survey experience based on topics in their feedback. To accomplish this, they will leverage _____ to analyze the topics used in one of the Text Entry response questions and then they will use Branch Logic to send the respondent to different paths in the survey depending on the topic present in their response.
Text iQ
You wish to gain a better understanding of your customer's perspective in their own words. What question type will best enable you to do this?
Text-Entry
Your Survey Expiration date has passed, but you've still collected a few additional responses after the deadline! What is the most likely reason for this?
The Partial Completion rules allows respondents to finish surveys after the survey Last Activity
Who can a customer contact if they need help troubleshooting a custom script they wrote to execute an API call?
The Qualtrics Community
Why is it necessary to stack API calls?
There is not one single API call that can execute an entire workflow.
In preparing for the project closing and handover call, how should the documents be shared with the Qualtrics team?
They are uploaded to the QPN Assistant
If you delete a mailing list, what will happen to the contacts that were a part of the list?
They will be preserved in the directory with all Embedded Data
You have added a group of individuals to a mailing list by uploading a file into the mailing list. What needs to take place for these individuals to be added to the Directory as well?
This will happen automatically.
Which of the following is a type of task?
Ticket
When creating a ticket task, which feature allows you to choose specific information you would like to be included on the ticket?
Ticket Data
When creating a ticketing document, the key element that provides two fields appearing at the top of the ticket to give owners a quick view is referred to as _____.
Ticket Summary
Which ticketing feature of the dashboard represents what will be available for reporting in the dashboard and is grouped under three main categories?
Ticket data
Which escalation task is commonly faced by Qualtrics customers?
Tracking non-blocking issues
Phase One of setting up a Salesforce integration is connecting Qualtrics with Salesforce. What is Phase Two?
Triggering and emailing a survey in Salesforce.
The early stages of the maturity focus on CX improvements around the business without addressing underlying operational and cultural issues.
True
True or False: The Results report is designed to automatically create a visualization for each of the questions and embedded data fields of your survey.
True
True/False: Customer Experience Management measures the quality of the relationship between a customer and an organization.
True
True/False: If you duplicate a Survey Flow element that has other elements nested within it everything nested within the element will also be duplicated.
True
True/False: You can connect multiple surveys to one dashboard.
True
Which process consideration will ensure data is transferred correctly from surveys to tickets?
Using consistent naming conventions between ticket field names and Embedded Data fields
Three of the following can be viewed together in the Data Table in Data & Analysis. Which choice must be viewed separately from the rest?
View responses in Progress
Which is the primary function of the Qualtrics XM App?
Viewing dashboards
Lars is building a test plan and is in the process of defining test cases for each of the customer's program components. For which component will he test each intercept on multiple devices to ensure that creatives are displaying properly?
Website/App Feedback
When is it advisable and/or possible to use Display Logic?
When you need to display questions or content based on respondents answers from previous questions.
Is it possible to override contact frequency rules that have been applied to the Directory for exceptional cases?
Yes
When importing responses to Qualtrics, can you use this data in Reports and Results?
Yes
Using the Default Report, Alice wants to show some of her questions in different visualizations. Is this possible?
Yes, Alice can add more visualizations to each question individually on a case by case basis
Jennifer has a question that asks "What location do you go to?". She would like to be able to breakout the report by age so that she can get a better idea of which age groups attend which locations. Is this possible?
Yes, she can breakout specific visualizations by the age field
action planning
a way for dashboard users to create and track actions based on initiatives identified by a company to reach its goals
The most common way to restrict access to dashboards...
is by using user attributes associated with individual users and their account.
ticket owner
outlines who the end owner should be and the method of the assignment
ticket name
provides the name of the ticket as it appears in the Qualtrics platform and generally describes the nature of the ticket
When assembling a dashboard, what is used to ensure there is no overlap between each of the groups?
roles
In addition to being done manually, which is another way to deactivate an intercept?
setting the deactivation through a quota
survey impact
the ability they have to create, edit, distribute, and access raw data
user impact
the ability they have to create, manage, or remove other users
data impact
the ability they have to view, edit, export, or delete data
Which of the following is true when it comes to making changes to the Report Settings?
the changes you make apply to the entire report
The feature of the XM directory that gives the ability to view the Touchpoint Timeline for any given user in XM Directory is _____.
transactional data
True or False: When you edit an embedded data value for a member of a mailing list, that member will be updated in all lists they are a part of.
true
ticket summary
two optional fields that appear at the top of the ticket to give owners a quick view into the ticket. You can assign a multiple choice question and comments question
When creating a role, it is important to give it a _____ name.
unique
The CX implementation team is configuring response weighting on a CX Dashboard, and the weights have been saved. Next, the weights will need to be applied to the appropriate _____.
widgets
Sketching out the dashboard design for pages, filters, and widgets before configuring the dashboard in the Qualtrics platform is referred to as _____.
wireframing
The Qualtrics implementation team is configuring ticket data fields across multiple workstreams and is receiving continued errors attributed to formatting. Which tool would help the team avoid formatting errors that affect ticketing?
Ticket Templates
Which out of the box integration based on survey responses allows external software to start workflows via HTTP requests, rather than waiting for a survey response to trigger further action in the platform?
JSON Event
Which tool is used when an enterprise customer has specific needs to segment the Qualtrics platform so that only certain users can access certain data?
Groups or divisions
Which advanced dashboard feature protects customers' access and control of the Qualtrics platform while providing flexible user management?
SSO
Which statement describes a comprehensive testing strategy?
Scoring in a survey should be tested not only in the survey, but also in the dashboard.
Which are examples of active Creative types used to customize the display of an intercept? (Select all that apply.)
- Slider - Info bar - PopOver
When assisting a client in managing bulk users, you will educate the customer about the User Admin tab. Which statements are true of the User Admin tab? (Select all that apply.)
- Uploads in the User Admin tab generally contain required fields and attribute fields - The functions in the User Admin tab can be used in combination with SSO
Which of the following are best practices to avoid tickets from triggering and alerting end users while testing? (Select all that apply.)
- Add unmeetable logic to the ticket triggering conditions. - Make yourself as the default ticket owner
Which actions are examples of how the Web Service task is useful? (Select all that apply.)
- Adding respondents to a contact list - Executing calls via the Survey Flow while a respondent is completing a survey
Which steps are required to set up a contact import automation? (Select all that apply.)
- Create a name for the automation. - Upload a sample file to be used as the data dictionary. - Determine which import source to use.
Which statements are true of the process of migrating contacts from a previous vendor for Qualtrics customers? (Select all that apply.)
- Customers with standard implementation are responsible for their own contact migration. - Contact migration should begin early in an implementation.
Which are key elements found in the ticketing design document?
- Root Cause - Priority
Which types of integrations are used for Website/App Feedback? (Select all that apply.)
- Session replay - Web analytics
Which of the following information should you include in a Requirements Document? (Select all that apply.)
- Summary of the business case - Owners/Stakeholders - Specific details and actions to confirm functionality
Where can you configure web services?
- Survey Flow - Actions Tab
Which are Qualtrics tools used in data analysis? (Select all that apply.)
- Text IQ - Stats IQ
Which ticket workflows have settings that allow automatic actions to be executed? (Select all that apply.)
- Updating ticket status - Assigning a ticket
What are the two main areas where you can utilize a randomizer?
- Within a specific block of questions, where you can use question randomization to randomize the order of questions within a block - Within the Survey Flow, where you can use the Randomizer element to randomize Survey Flow elements, such as blocks of questions and/or Embedded Data elements
With Predict iQ, which tasks are necessary to complete before the Predict iQ analysis can be run? (Select all that apply.)
- adding other o-data - adding the churn variable - amassing at least 500 responses
The Stats iQ interface enables customers to do which tasks? (Select all that apply.)
- clean data - create charts - explore hidden relationships
Which tasks are enabled by API calls? (Select all that apply.)
- distributing to mailing lists - pulling survey responses - managing users and user groups
Which of the following elements are included in the handover documents? (Select all that apply.)
- experience design documents - user access list templates - test plans
A client is using Text iQ to determine qualitative relationships and has multiple surveys that they wish to take action on, which will require adding topics created in one survey to another. Which ways of adding topics will ensure that they are consistent across all lines? (Select all that apply.)
- importing topics - modifying queries
Which methods assist in adding users to a role? (Select all that apply.)
- individual assignments - automatic role enrollment
Two widgets leveraged in Predict iQ
- prediction drivers - prediction metrics
Which of the following is an element that should be included on the launch checklist? (Select all that apply.)
- signoff on design documents - outline of the number and type of launches
For which reasons would you utilize Embedded Data on an Action Set? (Select all that apply.)
- to capture operational data - to track which Creative the visitor saw - to capture contextual data
two most common escalation tasks
- tracking non-blocking issues - new feature requests
Which action is available out of the box and can be triggered via a survey response?
- triggering an email - sending data to a CRM or external platform
When using an intercept, what is the best way for a client to determine when to deploy a request for feedback?
By referencing operational metrics to understand time spent on the site
The first step for single sign-on SSO setup is?
Completing the SSO implementation survey
A Qualtrics customer has a demographic block in their survey that asks respondents for their gender, age range, and income range. In addition to questions targeting all demographics, the client is trying to target two specific demographic groups with additional survey questions: female respondents between the ages of 30 and 39 that make at least $140,000 per year, and male respondents between the age of 20 and 29 that make at least $110,000. Any other respondents will not see the additional questions. Which advanced feature available to support survey configuration for multiple workstreams will assist the customer with these requirements?
Complex branch logic
An organization that is consistently collecting and acting on feedback data to nurture an environment of continuous improvement. Which component of the XM Operating Framework is this company trying to strengthen?
Culture
Which team is centered around building custom solutions that enhance current product functionality, as well as monitoring and maintaining implemented solutions?
Engineering Services Team
_____ is a discipline that is used to deliver improved experiences to different stakeholders across an organization to gain competitive advantage.
Experience Management (XM)
A client from the healthcare industry has a business unit that is interested in sending out transactional surveys to previous patients who visited a clinic, and a second business unit that reaches out to insurance policy owners for relational surveys. In order to configure a solution in XM Directory that meets this customer's requirements, you should advise the client to use which feature in the XM Directory?
Multiple directories
Which of the following is an example of Experience data (X data?)
Overall Satisfaction
Which of the following question-wording is an example of a double barreled question?
Please rate our customer service on friendliness and efficiency.
Which of the following is NOT an example of a leading question?
Please tell us what you think about the updated product packaging
Which of these is NOT a key component of the XM Operating Framework?
Proficiency
Which are Embedded Data values you can capture with Text iQ-Powered Survey Flows? (Select all that apply.)
Sentiment Score, Topic Exists, and Sentiment Label
Each of the choices below is a step in the recommended workflow for creating a survey project. What is the first step you should take?
Setting your research objectives
Which tool in the Survey Flow allows you to pull in data from a survey, project, or set of data by searching against a key field, such as Region Codes?
Supplemental Data Element
Which category of user access and permissions has the impact of giving the ability to create, edit, distribute, and access raw data?
Survey
An organization identifies issues in their service delivery operations and sets out to write questions that will aid in collecting data related to those issues. This is an example of XM, true or false?
True
Survey Length plays an important role in influencing survey completion rates.
True
Which step in dashboard configuration comes first?
Uploading the user list
What do JSON events do?
allow external software to start workflows via HTTP requests
Understanding how data flows through Qualtrics helps you to avoid the negative impacts of _____.
an incorrect configuration of certain data fields
Purpose of Engineering Services
building custom solutions that enhance current product functionality, as well as monitoring and maintaining implemented solutions
Nicole, a member of the CX implementation team, is applying branching to capture identified touch points for a customer. As she adds more conditions to the logic, it is recommended that she use new _____ to separate everything out more clearly and make it easier for customers to make updates in the future.
logic sets
When building out multiple ticket tasks, you should build logic that is _____.
mutually exclusive
root cause
used for a single-level tagging of the issue's root cause
ticket priority
used for filtering and prioritization by ticket owners and can be Low, Medium, or High
The most common way to restrict access to dashboards is by using _____.
user attributes