Quiz 1

True or False. Information on an organization's core capabilities is relatively easy to obtain.

False

Which is a barrier of key healthcare leadership? a. New Technology b. Culture of Safety c. Nurses d. Physicians

New Technology

A(n) ________ is a mental representation that contains what one knows about an event or thing. a. Memory b. Cognition c. Stereotype d. Attribution e. Schema

Schema

Studer views the organization as needing to be results oriented, with which of the following pillars of excellence? a. People b. Service c. Finance d. All of the Above e. None of the Above

All of the Above

Which of the following is NOT a contemporary leadership model? a. Great Man b. Emotional Intelligence c. Inspirational d. Spirituality Leadership

Great Man

Work behaviors can be studied at these three levels in an organization: a. Behavioral, cognitive and emotional b. Managerial, administrative and bureaucratic c. Group, organizational and individual d. Worker, supervisor and manager e. Department, division and organization

Group, organization and individual.

_______ are mental shortcuts in judgment and decision-making. a. Perceptions b. Errors c. Heuristics d. Expectancies e. Cognitons

Heuristics

Which statement is true about Follwership? a. Not every leader needs a follower. b. It should be recognized as a necessary component for an effective leader. c. A true leader places little importance on getting compliance from followers. d. An effective leader must be able to inspire and get commitment from all people. e. None of the Above.

It should be recognized as a necessary component for an effective leader.

What is the role of the manager in the strategic planning process? a. To monitor their area of expertise in terms of market developments b. To communicate strategies and rationales to staff c. To provide input to the planning department and senior management on an ongoing basis d. To monitor and control targeted strategies over time e. All of the above

All of the Above

Which of the following is not a critical success factor for effective strategic planning? a. Breadth and depth of leadership involvement in development of the plan. b. Communication of the plan to all stakeholders c. Tactical plans for individual strategies d. All supporting plans (e.g. financial, marketing) are tied to the strategic plan. e. Business plans for individual service lines

Business plans for individual service lines.

______ are abstractions of reality that explain how things work. a. Stereotypes b. Justifications c. Mental models d. Stimulii e. Strategies

Mental Models

Choose an inappropriate key leadership protocols. a. Risk taker b. Professionalism c. Confident d. Perfectionism

Perfectionism

True or False. A review of the organization's past strategic performance should be included as part of future strategy development.

True

True or False. Understanding what motivates employees in different generations is becoming increasingly important for healthcare managers.

True

Managers can best address information misperceptions by... a. Being as rational as possible in every situation. b. Pointing out why the employee's thinking is wrong. c. Issuing an explanatory notice to all employees. d. Telling employees what is true about a given situation. e. Encouraging employees to recognize their perceptions and assumptions.

Encouraging employees to recognize their perceptions and assumptions.

Which of the following is not a proven strategy for reducing thinking errors in the workplace? a. Bias awareness b. Management memos and policies c. Decision support d. Reflection and discussion e. use of evidence and information

Management memos and policies

This generation is image conscious, team-oriented, values instant gratification, and is achievement-oriented. a. Traditionalists b. Baby Boomers c. Generation X d. Millenials e. None of the Above.

Millenials

Which of the following is an important organizational behavior issue for healthcare managers? a. New medical technology b. Declining reimbursement c. Chronic diseases among an aging population d. Professional autonomy of physicians e. Reduced competition among providers

Professional autonomy of physicians.

________ is based on positive beliefs about employee behavior, while _______ is based on negative beliefs about employee behavior. a. Theory X, Theory Z b. Theory Y, Theory X c. Theory Z, Theory Y d. Theory Y, Theory Q e. Theory X, Theory Y

Theory Y, Theory X

Scientific management involves which of the following: a. studying job descriptions b. addressing performance effectiveness c. determining the most efficient way to perform a job d. All of the above e. None of the above

determining the most efficient way to perform a job