Quiz 20: Instructions and Procedures
this quiz is ----- % correct
90%
Level of detail and level of technicality are never important aspects to consider when preparing instructions.
false
Those who prepare instructions can never be held legally liable for damage or injury sustained because of fault or omission in the instructions they prepare.
false
Troubleshooting involves shooting any part of the instructions that causes trouble for the reader.
false
Users will rarely need specific examples in effectively-worded instructions.
false
Effective instructional documents must be focused on their end users.
true
Effective instructions most often use direct address and active voice.
true
Hazard notices, such as caution and warning notes, require special attention from users, and may warrant interruptions to the logical order of steps.
true
Regardless of format, every set of instructions must meet legal requirements and usability guidelines.
true
Visual aids appropriate for instructions should be included for each separate step in the process, whether the users will need them or not.
true
Web-based instructions have some different considerations than instructions in other formats.
true