Quiz 20: Instructions and Procedures

this quiz is ----- % correct

90%

Level of detail and level of technicality are never important aspects to consider when preparing instructions.

false

Those who prepare instructions can never be held legally liable for damage or injury sustained because of fault or omission in the instructions they prepare.

false

Troubleshooting involves shooting any part of the instructions that causes trouble for the reader.

false

Users will rarely need specific examples in effectively-worded instructions.

false

Effective instructional documents must be focused on their end users.

true

Effective instructions most often use direct address and active voice.

true

Hazard notices, such as caution and warning notes, require special attention from users, and may warrant interruptions to the logical order of steps.

true

Regardless of format, every set of instructions must meet legal requirements and usability guidelines.

true

Visual aids appropriate for instructions should be included for each separate step in the process, whether the users will need them or not.

true

Web-based instructions have some different considerations than instructions in other formats.

true