Quiz6

The Critical Success Factors methodology is an analytical tool that has been developed to help managers involved in defining what the role of information systems in their organizations should be. Which of the following tools serves the same purpose?

the Strategic Impact Grid

Why is it that "the process of planning is more important than the planning document"?

the planning process that yields mutual understanding through discussion and negotiation

"How much should we spend on IT" is a question best left to IT managers to answer, not senior executives.

False

Companies that compete within the same industry usually have similar information systems visions, particularly when these companies are head-to-head competitors (e.g. Apple and Samsung in the smartphone market).

False

An analysis of existing technical resources is part of:

Information systems assessment

The IS planning process typically happens in five phases. Which phase consists of evaluating the available resources and whether these resources are currently fulfilling the needs of the organization?

Information systems assessment

The IS planning process typically happens in five phases. Which phase consists of specifying how the firm should use its technical and organizational IS resources?

Information systems guidelines

The IS planning process typically happens in five phases. Which phase consists of developing a concise statement that captures what the planning team believes should be the role of IS resources in the firm?

Information systems vision

In June 1999, eBay Inc. experienced a 22-hour outage that cost the company between $3 and $5 million in revenue and a 26% drop in stock price, resulting in a $4 million decline in market capitalization. Clearly, Information Systems at eBay are critical to its survival, thus, eBay must make sure its IT operations are flawless, and needs to constantly lookout for new IT trends. Based on the example above, which role does Information Systems play in eBay?

Strategic

The IS planning process typically happens in five phases. Which phase consists of defining the organization's mission, future direction, performance targets, and strategy?

Strategic business planning

"Which IT capabilities need to be company-wide?" is a question best left to senior executives to answer, not IT managers.

True

An organization achieves strategic alignment when the priorities and activities of the IS function are congruent with the strategic direction of the firm.

True

The Critical Success Factor methodology is an analytical tool that organizations use to evaluate the firm's future information systems needs.

True

The IS vision is a precise statement that captures what the planning team believes should be the role of information systems resources in the organization.

True

The IS vision must be aligned with and reflect the firm's business strategy and will thus be unique and highly specific for a company.

True

The process of planning is more important than the planning document.

True