Ritz-Carlton
Service Value 2
I am always responsive to the expressed and unexpressed wishes and needs of our guests.
Service Values (First Sentence)
I am proud to be Ritz-Carlton
Service Value 8
I have the opportunity to continuously learn and grow.
21RDP, 21RDQ
Resort Credit Package
25MCBE, 25MCBE, etc....`
Rewards Cash Upgrade
25MPBB
Rewards Member Points Upgrade
12REG
Stay Longer, Experience More
36XAA
Travelocity Bundle
21 BEDA, 21BEDC..... ETC
Bed & Breakfast Package
Service Value 9
I am involved in the planning of the work that affects me.
Service Value 4
I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating the Ritz-Carlton mystique.
21GLFF, 21GLFH
Unlimited Golf Package
22ALV
Virtuoso Package`
Motto
We are ladies and gentlemen serving ladies and gentlemen. `
Credo (Part Two)
We pledge to provide the finest personal service and facilities for our guests who will always enjoy warm, relaxed, yet refined ambience.
Three Steps of Service
1.) A warm and sincere greeting. Use the guest's name. 2.) Anticipation and fulfillment of each guest's needs. 3.) Fond farewell. Give a warm good-bye and use the guest's name.
Short Summary of Each Service Value
1.) Relationships 2.) Guest's Needs 3.) Empowerment 4.) Success Factors for Mystique 5.) Opportunities 6.) Guest's Problems 7.) Work Environment 8.) Grow 9.) Planning 10.) Appearance 11.) Confidential 12.) Cleanliness
42AAA, 42AAB
AAA Rate
22QQUE
American Express Centurion
22AXEF, 22AXEL, ETC
American Express Package (Fine Hotels & Resorts)
22FAD, 22FAT
American Express Package (Fine Hotels & Resorts)
Employee Promise (First Paragraph)
At the Ritz-Carlton, our ladies and gentlemen are the most important resource in our service commitment to our guests.
Employee Promise (Second Paragraph)
By applying the principles of trust, honesty, respect, integrity, and commitment, we nurture and maximize talent to the benefit of each individual and the company.
Casita Deluxe
CDNK - 2 King & 11 Double Queen - Sq Ft: 650
Casita Suite
CSNK - 12 King - Sq Ft: 1100
Canyon Suite
CYNK - 1 King - Sq Ft: 1316
25YPC
Cash N Points
62CMPPCX
Complimentary Rate
17xxx
Corporate Rate
Deluxe - Resort or Mountain View
DXND - 71 King & 28 Double Queen - Sq Ft: 450
33LRR
Discount Rate Made by Executive Office
Executive Suite
EXNK - 14 King & 2 Double Queen - Sq Ft: 710-1067
30ZEXA, 34XXP
Expedia
34XPZC
Expedia
37XPC
Expedia Comfort
31EXD
Expedia Discount
31DEX
Expedia Discount Bundle
37ELI
Expedia Luxury Escapes
36XPWG
Expedia Pkg
Fireplace Mountain View
FPNK - 12 King & 2 Double Queen - Sq Ft: 450
Golf Casita Suite
GCNK - 1 King - Sq Ft: 2010
Standard Guest Room- Ridge View
GNNK - 45 King & 5 Double Queen - Sq Ft: 450
Service Value 3
I am empowered to create unique, memorable, and personal experiences for our guests.
Service Value 10
I am proud of my professional appearance, language, and behavior.
Service Value 12
I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.
Service Value 1
I build strong relationships and create Ritz-Carlton guests for life.
Service Value 5
I continuously seek opportunities to innovate and improve the Ritz-Carlton experience.
Service Value 7
I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met.
Service Value 6
I own and immediately resolve guest's problems.
Service Value 11
I protect the privacy and security of our guests, my fellow employees and the company's confidential information and assets.
12DIS
Leisure Rate
21LX2
Luxury Escape
24MWO
Member Package Rate-Suite
Diamond Wording
Mystique Emotional Engagement Functional
Premier Suite
PMNK - 3 King - Sq Ft: 1302-1333
25 MRYA ($200.00), 25PSFA ($150.00)
Point Redemption Stay
36CVNO, 37TZJ
Priceline
Ritz-Carlton Suite
RCNK - 1 King - Sq Ft: 2072
20XRN
Rewards Members Promo - Stay Longer
28RZMM & 44RZZB
Ritz-Carlton Friends & Family Rate
21RZRG
Ritz-Carlton Resident
Superior/Canyon View Deluxe
SPNK - 32 King & 6 Double Queen - Sq Ft: 450
Superior View Executive Suite
SXNK - 10 King - Sq Ft: 917-925
21XIJA
Signature Spa Package
22ZXX, 22ZXX, ETC
Signature Travel Network
Credo (Part Three)
The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpected wishes and needs of our guests.
Employee Promise (Third Paragraph)
The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.
Credo (Part One)
The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission.
