SCM Chapter 13

The coordination and sharing of information and resources to jointly manage a process is referred to as: a. Reverse logistics b. Simplification c. Differentiation d. Process integration

d. Process integration

Which of the following would be considered a Supply Chain Risk Management activity? a. Develop a formal risk management program b. Diversify the supply base c. Increasing safety stock d. All of these choices are correct.

d. All of these choices are correct.

Security activities such as; Use of security badges and guards, conducting background check on applicants and using antivirus software and passwords, would be classified as: a. Basic Initiatives b. Proactive Initiatives c. Advanced Initiatives d. Reactive Initiatives

a. Basic Initiatives

Having connectivity and visibility to all partners in a firm's supply chain can be accomplished through the use of: a. Cloud-based communication systems b. Legacy MRP systems c. Mobile Marketing d. Score-carding systems

a. Cloud-based communication systems

A customer approaches a firm with a question regarding her order status and shipping date; the information the firm provides is an example of which of the eight key supply chain business processes: a. Customer service management process b. Supply management process c. Demand management process d. Order fulfillment process

a. Customer service management process

The global process integration software market is expected to: a. Grow by about $100 billion from 2017 to 2021 b. Double by the end of 2018 c. Remain constant through 2018 d. Decrease slightly by the end of 2017

a. Grow by about $100 billion from 2017 to 2021

When demand exceeds a supplier's finished goods available, a supplier may allocate product in proportion to what buyers ordered. This rationing often results in shortage gaming by the suppliers' customers. a. True b. False

a. True

Building, maintaining and strengthening beneficial relationships with suppliers and customers is accomplished through the use of: a. Data warehouses b. External process integration c. Expediting d. All of these choices are correct.

b. External process integration

Which of the following is a contributor to the bullwhip effect? a. Vendor managed inventory b. Forward buying c. Smaller order sizes d. Using actual demand data

b. Forward buying

___________________ tends to reduce safety stocks among supply chain members, generating even less variability in supply chain orders? a. Forward Integration b. Information visibility c. Internal quality standards d. All of these choices are correct.

b. Information visibility

According to the text, all of the following are considered key supply chain business processes EXCEPT: a. Supplier relationship management process b. Knowledge management process c. Product development and commercialization d. Manufacturing flow management process

b. Knowledge management process

The development of functional silos within an organization is considered a key component to achieving successful supply chain process integration. a. True b. False

b. false

Mapping the network of primary trading partners is something that should be done to: a. Assess and improve internal integration of key supply chain processes b. Obtain point-of-sale information from customers c. Help the firm decide which businesses to include in its supply chain management efforts d. Review and establish supply chain strategies

c. Help the firm decide which businesses to include in its supply chain management efforts

When salespeople need to fill end-of-quarter or end-of-year sales quotas they might use ___________, which creates greater use of safety stock causing the bullwhip effect. a. Bullwhip ordering b. Stockpiling c. Order batching d. Order fulfillment

c. Order batching

Substance disposal and recycling are part of which supply chain business process: a. Customer service management process b. Customer relationship management process c. Returns management d. Product development and commercialization process

c. Returns management

Failing to see the big picture and acting only in regard to single firm in the supply chain can be referred to as: a. Shortage gaming b. Cross-selling c. Silo mentality d. Balking

c. Silo mentality

Supply relationship management personnel routinely communicate with: a. Suppliers for new product development and performance feedback b. Production personnel to obtain feedback on supplier and purchased item performance c. Marketing personnel for customer feedback d. All of these choices are correct.

d. All of these choices are correct.

Which of the following is a vital element in developing a strong supply chain through the practice of process integration? a. Partner collaborations on methods to improve processes within the supply chain b. Partnerships, which value information sharing and partner collaborations c. Developing and implementing a strong information technology system that allows for fast and easy information exchanges between supply chain partners d. All of these choices are correct.

d. All of these choices are correct.

Which of the following has made external integration more difficult to achieve? a. Identifying key trading partners b. Lack of software applications to coordinate the effort c. Increased number of franchise operators d. Problems with internal integration efforts

d. Problems with internal integration efforts

Influencing and increasing the capabilities of a firms own employees, as well as those of their trading partners, will help to eliminate which of the following obstacles to process integration? a. Lack of Knowledge b. Lack of trust c. Risk Pooling d. Shortage Gaming

d. Shortage Gaming