SIT Chapters 1-3 (with longer questions)
When you implement an Enterprise software solution like SAP, you want departments like Accounting, Finance and Marketing to:
work interdependently
What includes the tasks, activities, and responsibilities required to execute each step in a business process like the SAP Quote to Cash process?
workflow
Chemical Bank (later acquired by Chase) introduced ATMs as a new banking feature and entry barrier in the year:
1969
CSFs and KPIs are the two core metrics used within a business to track progress or success. What is the relationship between CSFs and KPIs
CSFs are business strategy elements where KPIs measure the progress of the CSFs.
What models information and provides assistance in evaluating and choosing among different courses of action
DSS
Decision making at the executive or strategic level requires business intelligence and knowledge to support the uncertainty and complexity of the business. What is a specialized DSS that supports senior-level executives and unstructured decisions requiring judgment, evaluation, and insight?
EIS
What types of metrics measure customer satisfaction?
Effectiveness MIS Metrics
Which of the following is the most commonly used form of AI in the business arena?
Expert system
MIS can be an important enabler of business success and innovation. Which of the following statements is accurate when referring to MIS?
MIS is a valuable tool that can leverage the talents of people
What are the three primary types of management information systems available to support decision making across the company levels?
Transaction processing systems, decision support systems, executive information systems
Which of the following offers an example where Porter's five forces are mostly weak and competition is low?
an international hotel chain purchasing milk
Using business intelligence to analyze trends and relationships, Walmart learned that when a storm is approaching Florida, people purchase more:
beer and strawberry poptarts
Your boss, Reed Hastings has asked you to analyze the airline industry using Porter's three generic strategies. Which of the following companies are using a differentiation strategy?
british airways, virgin atlantic, singapore airlines
A loyalty program which rewards customer spending is designed to:
reduce buyer power
A transaction processing system (TPS) is the basic business system that assists operational level analysts when making structured decisions. Which of the following is NOT an example of a TPS?
comfort dental patient diagnosis system
The core drivers of the information age include:
data, information, business intelligence, knowledge
Which of the following is considered a managerial decision or semistructured decision?
determing the best customers by region
Which of the following are included as potential external opportunities in a SWOT analysis that are helpful to an organization?
expanded product line, increase in demand, new markets, new regulations
What is a system that uses computerized advisory programs to imitate the reasoning processes of experts like Doctors in solving difficult problems?
expert system
The four "FANG" stocks were among the biggest winners in the very competitive environment of 2016. This acronym refers to the following four stocks
facebook, amazon, netflix, and google
Which industry has been relying on neural network technology for over two decades?
finance
Your boss, Dr Dre, has asked you to analyze the music industry using Porter's five forces model. Which of the following represents the threat of substitute products or services in the music industry?
game systems like wii, social networks like facebook
What is an example of a wearable computer with an optical head-mounted display (OHMD)?
google glass
Apple achieved competitive advantage with a chronological string of new products including:
iTunes, iPod, iPhone, iPad, Apple Watch
Which of the following are included as potential internal weaknesses in a SWOT analysis that are harmful to an organization?
lack of strategic direction, obsolete technologies, lack of managerial talent, outdated product line
At which level of an organization are employees continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change?
managerial level
Jay Wright is the marketing manager for the National Basketball Association. Jay analyzes and tracks his marketing campaigns to determine the best success rate per project for increasing ticket sales. Jay uses an internal KPI to track his marketing campaign success. Which of the below would be an internal KPI Jay would use to track his marketing campaigns?
marketing campaign ROI
Key Performance Indicators or KPIs are _____ specific than Critical Success Factors.
more
What occurs in situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision?
semi structured
What is intelligent agent software that will search several retailers' websites and provide a comparison of each retailer's offerings, including prices and availability?
shopping bot
Data collection, solution generation, and solution implementation are all concepts associated which of the following processes?
six step decision making process
What is the top level of decision making, where unstructured decisions like introducing a new PowerWall are made?
strategic
Which of the following statements is correct when considering a SWOT analysis?
strengths and weaknesses originate inside an organization
Review the key terms below. Which one defines an operational decision that involves situations where established repetitive processes offer potential solutions?
structured decision
Martin Shkreli is on the executive board for Turing pharmaceuticals. The company produces the number one selling cancer-fighting drug on the market. Due to its incredible success, Turing pharmaceuticals has decided to increase the cost of the drug from $14 a pill to $750 a pill. Which force is Turing pharmaceutical using to increase its drug price?
supplier power
Polaroid had a unique competitive advantage for many years until it missed which trend or trends?
people taking digital pictures
If you were thinking about an oven as a system, which of the following represents the process?
the oven running at 350 degrees for 20 minutes
What is the primary goal of using As-Is and To-Be process models?
to determine what the product is and then how to solve it
The generic strategy of low cost + narrow market is used by?
Payless shoes
Which of the following is an incorrect enterprise view of information technology?
Processing is OLTP for executives and OLAP for analysts.
What is the manipulation of information to create business intelligence in support of strategic decision making?
OLAP
If a company recommended products based upon your purchase history and likes in social media, they would be using?
OLAP-online analytical processing
Your Professor, Dr Pepper has asked you to analyze the soft drink industry using Porter's five forces model. Which of the following represents buyer power in the soft drink industry?
Your Professor, Dr Pepper has asked you to analyze the soft drink industry using Porter's five forces model. Which of the following represents buyer power in the soft drink industry?
What produces graphical displays of patterns and complex relationships in large amounts of data?
visualization