SLAT CH7

Objectives

The definition of objectives states: specific, short-term statements detailing how to achieve the organization's goals

Functions included in staffing an organization are

- recruiting - retaining - hiring

Human relations skills are those associated with leadership such as

- delegating - coaching - training and development

The tasks of knowledge managers include

- making information known to everyone in the organization - finding the right information - keeping information in a readily accessible place

The management function known as organizing

- places employees and resources where they will be effective -creates an organization chart showing lines of responsibility and authority -designs the structure of the organization

External customers include

- end users - dealers

Which of the following tasks are associated with the organizing function of management?

- Allocating resources, assigning tasks, and establishing procedures for accomplishing goals - Preparing a structure showing lines... - Staffing the organization...

A mission statement outlines the organization's fundamental purposes. It should address which of the following?

- Customer needs - Organization's self concept - Nature of the product or service

Which of the following tasks are associated with the planning function of management?

- Determining resources needed - Developing strategies to reach those goals - Setting organizational goals

Which of the following tasks are associated with the controlling function of managers?

- Taking corrective action when necessary - Monitoring performance against standards - Measuring results against corporate objectives

Tactical planning is usually done by

- teams of lower level managers - lower level managers

Those managers considered as top management in an organization would include the

-CEO -CFO -COO

Supervisory managers are those directly responsible for

-evaluating first line workers' daily performance -workers' daily performance

Problem solving differs from decision making because solving

-is less formal -usually requires faster action

Conceptual skills are used by managers to

-picture the organization as a whole -see the interrelationships among an organization's departments -delegate work fairly among workers

Managers classified as middle management include

-plant managers -division managers -general managers

Organizing

The organizing function of management designs the structures and systems in which everyone works together to achieve

Leading

is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives

The first step in the decision-making process is to define the situation. Rank the remaining steps in the process with the next step on top and the last step ranked at the bottom of your list.

1) Describe and collect needed information 2) Develop alternatives 3) Decide which alternative is best 4) Do what is indicated (begin implementation) 5) Determine whether the decision was a good one, and follow up

Rank the fives steps of control process

1) Establishing clear perform... 2) Monitoring and recording actual perform.. 3) Comparing results against plans and stan.... 4) Communicating results and deviations to approp... 5) Taking corrective action when needed and providing....

Rank the five steps of the control process. The first step should be on top.

1) Establishing clear performance standards 2) Monitoring and recording actual performance or results 3) Comparing results against plans and standards 4) Communicating results and deviations to appropriate employees 5) Taking corrective action when needed and providing...