study guide

Question 27 1 / 1 pts ________ is a positive reaction to stress that generates a desire to achieve and overcome challenges.

Eustress

Question 33 1 / 1 pts One graphic representation of the tasks required over the course of a project is called a

Gantt chart

Question 35 1 / 1 pts ________ are the unfortunate outcome of changes in industries or problems with individual corporations. Most often, employees are terminated because their employer has been forced to close stores, stop producing certain products, or simply save money.

Layoffs

Question 31 1 / 1 pts The Boston Consulting Group's Yves Morieux argues for increasing the total quantity of power in a firm. Morieux echoes the earlier ideas of ________ about sharing power and empowering employees.

Mary Parker Follett

Question 36 1 / 1 pts Human Resource management must ensure a safe work environment and compliance with legal requirements set forth by OSHA, a federal agency. OSHA is the

Occupational Safety and Health Administration

Question 57 1 / 1 pts People are not motivated when they do not have clear goals and do not know what is expected of them. ________ reduces uncertainty and indicates what everyone is expected to accomplish.

Planning

Question 34 1 / 1 pts ________ are making a huge positive difference in company's ability to reach clients and manage business transactions and vice versa. Employees can respond to client queries from a ball game or discuss a bond from the golf course.

Social media

Question 17 1 / 1 pts ________ decides how best to attain a company's mission and vision through the coordinated efforts to achieve specific goals and objectives.

Strategic management

Question 44 1 / 1 pts ________ is committed to persuading followers to share a leader's vision and desired goals.

Transformational

Question 60 5 / 5 pts "Soft skills" may be unrelated to your job goals, but they will help you build valuable transferable workplace capabilities that you can use to market yourself to employers.

True

Question 29 1 / 1 pts Procter & Gamble needs many different skills to put together a new product launch. They need

a cross-functional team

Question 13 1 / 1 pts Johnson & Johnson is an American multinational manufacturer of medical devices, pharmaceuticals, and consumer packaged goods. Its credo, on a stone at the entrance to headquarters, says that stockholders come fourth, after customers, employees, and communities. The credo is

a statement of values.

Question 25 0 / 1 pts Today, ABB is a Swedish Swiss multinational corporation headquartered in Zürich, Switzerland, operating in robotics and in the power and automation technology areas. The robotics industry requires high investment costs in developing the new technology and in manufacturing facilities. ABB would like to spread these costs over as large a customer base as possible. But each customer also requires small adaptations to their way of doing things. For its robotics business, ABB needs

a transnational strategy.

Question 22 1 / 1 pts Hewlett Packard (HP) is one of the world's largest technology companies and has one of the industry's most extensive supply chains. Comprising more than 1,000 production suppliers and tens of thousands of nonproduction suppliers, it spans 6 continents, more than 45 countries and territories, and many cultures. HP's suppliers compete

across the globe.

Question 46 1 / 1 pts MinTsung prefers to work independently as a risk analyst. In fact, he gets upset and competitive if someone else crosses into his responsibilities. But left on his own, he produces exceptional, well organized work. His manager should

add staff reporting to MinTsung so that he can train someone to support his work.

Question 28 1 / 1 pts In the________, most of the team's goals have been accomplished. The emphasis is on wrapping up final tasks and documenting the effort and results. As the work load is diminished, individual members may be reassigned to other teams, and the team disbands.

adjourning stage

Question 47 1 / 1 pts As a manager you may need to discipline poor performing employees and clearly communicate both good news and critical feedback. If you are preoccupied by how others perceive you, you have a need for ________, according to McClellend's acquired needs theory, and you might find managing others difficult.

affiliation

Question 8 1 / 1 pts An example of a feedback control is

an employee performance review.

Question 7 1 / 1 pts Nick's Pub wants employees to be friendly to customers. To be clear what that means, Nick's made a rule that employees should smile and greet any customer within 5 feet. This is

an objective control.

Informal communication systems skip over hierarchical levels and between departments and functions. They can connect

anyone in an organization to anyone else.

Question 38 1 / 1 pts Although it may seem straightforward, the management process is complex. The management functions include:

applying and distributing organizational resources effectively

Question 10 1 / 1 pts General Motors had longrunning problems with Chevy Cobalt ignition switches. The switches could disable the emergency airbags, causing accidental deaths. The GM culture discouraged anyone from stepping up and addressing the problem. Mary Barra, the new CEO, made a public commitment to change. After an investigation, two senior managers left the company in 2014. By ________, GM was better able to move forward.

changing leaders

Question 56 1 / 1 pts Johnson & Johnson was found guilty of misrepresenting a hip replacement device. Executives knew there was a problem with the device but continued selling it for years. Better attention to Johnson & Johnson's ________ might have saved the company from litigation and penalties.

code of ethics

Question 15 1 / 1 pts Financial strength can be a competitive advantage. In the Great Recession, General Motors went bankrupt, but Ford had acquired long term financing beforehand that carried it through the downturn. This insight is part of

competitive analysis

Question 61 1 / 1 pts Companies can accurately assess employee work attitudes by

conducting confidential attitude surveys and exit interviews.

Question 62 1 / 1 pts Bill is a Brazilian immigrant. Bill's work before joining the group was terrific, a breakthrough in combining position data and financial modeling. He joined a new group to clean up a financial database. His work relied on cooperation from the IT department, and they claimed to be too busy to help. He made no substantive progress for months. Peter, the executive for the division, did not like Bill from the start. When he heard of the delays, he blamed Bill. This is an example of

confirmation bias.

Question 39 1 / 1 pts Walmart has exceptional logistics, but in 2014, Walmart was criticized for unusual shortages. Customers complained, saying they could not buy the product if it was not on the shelves. Management failed to

control the inventory process

Question 18 1 / 1 pts Michael Porter of Harvard Business School developed a concept of "shared value." The central premise behind creating shared value is that the competitiveness of a company and the health of the communities around it are mutually dependent. Shared value is similar to

corporate social responsibility.

Question 3 1 / 1 pts In communication the validity of the message is tied to the ________ of the sender. If the receiver doesn't trust the sender he will view the message itself with skepticism or suspicion.

credibility

Question 6 1 / 1 pts Legg Mason's senior management was concerned about the risk that portfolio managers were taking. Rather than dictate changes in the portfolios, they gave each manager a risk budget. In this way, they

delegated the authority and decisions.

Question 58 1 / 1 pts Planning activities provide an opportunity for input from the departments and people affected. Some organizations establish planning committees that intentionally include people from ________ backgrounds to bring ________ perspectives into the planning process.

diverse, new

Question 24 1 / 1 pts An export strategy is used when a global company

does not intend to expand globally but does export some products.

Question 52 1 / 1 pts The Social Security Administration has a long standing role managing the Social Security benefits required by law. Its environment is stable, and employees follow rules and rarely need to innovate. The organization uses

functional departmentalization

Question 5 1 / 1 pts Controls start with handling cash. On average fraud takes 5% from US business revenues. It pays to pay attention. For example a company may give some employees company credit cards and

limit the maximum amount allowed on each.

Question 32 1 / 1 pts A motivation for scientific management, which uses time and motion studies and work standardizations, is to:

make manual labor run more efficiently

Question 50 1 / 1 pts A ________ structure tries to borrow the flexibility of a social system. The goal of this structure is to achieve rapid organizational evolution and adaptation to constantly changing external and internal environments.

network

Question 37 1 / 1 pts Applications from Internet job sites flood companies with more applications than they can process manually. In response, companies rely more on

personal referrals

Question 11 1 / 1 pts Diversity as a strategy hopes to gain, for example, from more problem solving approaches or more connections. In this context, diversity includes

personality, cognitive style, education, and social background.

Question 59 1 / 1 pts Companies need consistency in their HR practices to avoid charges of discrimination. Senior management usually approves broad guidelines for HR activities, like hiring and firing, performance appraisals, promotions, and discipline. These are

policies

Question 26 1 / 1 pts The way team members function as a group is as important to the team's success as the quality of the individual efforts. Therefore the goals should encourage members

to be attentive to how they interact and collaborate with each other

Question 64 1 / 1 pts Sam works for a company creating marketing campaigns that raise awareness of environmental issues. He travels frequently to present these campaigns, and he has the freedom to work from anywhere with his laptop. Based on this description, Sam values:

universalism, self-direction, stimulation

Question 16 1 / 1 pts In the resource view of strategy, VRIO stands for:

valuable, rare, inimitable, and organized

Question 55 1 / 1 pts Google's motto is "Don't be evil." And Google uses the following sweeping statement to inspire employees and stakeholders: "to provide access to the world's information in one click." This is Google's

vision

Question 48 1 / 1 pts Reinforcement theory was developed in training animals. B.F. Skinner called it operant conditioning and worked with pigeons, rats, and dogs. Rewards are generally effective, but some people, especially professionals,

will take offense if they are treated like animals.

Question 12 1 / 1 pts The investment portfolio staff earn millions in profits by anticipating near term market movements. The programmers tend to come in late and work late. Their goals are saving thousands of dollars through cost reductions. Differences in ________ can create friction over decisions that make little sense to the other group.

work styles

Question 63 1 / 1 pts Management at the SAS Institute, which sells packaged database and analysis software, says, "The investments we make in employee health, well being, and ________ can be seen in a dedicated workforce, committed to moving up the ranks rather than out the door. SAS' turnover rate of about 4 percent is far below the industry average of 15 percent, which translates into consistent, long term relationships for our SAS customers."

work-life balance

Question 2 1 / 1 pts Jamie Dimon the CEO of J.P. Morgan bank wanted to clarify his position on "racism and intolerance" after events in Charlottesville VA. He sent a message to all employees saying in part "Racism intolerance and violence are always wrong. The equal treatment of all people is one of our nation's bedrock principles. There is no room for equivocation here. ... It is a leader's role in business or government to bring people together not tear them apart." This is an example of ________ communication.

downward

Question 14 1 / 1 pts Domestic U.S. companies conducting a PESTEL analysis consider national growth, employment, inflation, and interest rates. These are aspects of which macro term?

economic

Question 30 1 / 1 pts Bureaucratic Management looked at how large organizations with layers of management could operate in an

efficient, rational manner

Question 54 1 / 1 pts To coordinate efforts, managers must also take into account

employees' preferences, job satisfaction, and engagement

Question 51 1 / 1 pts The traditional hierarchical structure uses rules and procedures to standardize decisions. Some companies decide to trust the employees and to give them the authority to make decisions, even mistakes. This is called

empowering the employee

Question 19 1 / 1 pts A code of ethics is

essentially a moral compass.

Question 20 1 / 1 pts A broad survey of consumers shows that many factors affect reputation but that ________ is the primary concern. Customers will switch to other brands when a company appears in headlines reporting bad behavior.

ethics

Question 42 1 / 1 pts Martin Winterkorn, ex CEO of Volkswagen, was known for his exacting standards and perfectionism. He set VW on a path to become the world's largest automobile manufacturer. In the culture he shaped, failure simply was not an option,

even if it meant taking illegal steps.

The US Sentencing Commission Guidelines require most companies to create an ethics program. This can be challenging, so most companies

follow the 7 broad compliance steps created by the Commission.

Question 23 1 / 1 pts The German car company, Daimler Benz, merged with Chrysler in 1998. Cultural differences and organizational culture are both acknowledged to have played a role in the failure of the merger. Daimler was a German company that could be described as "conservative, efficient and safe," while Chrysler was known as "daring, diverse, and creative." The attitude toward hierarchy was different as well. Daimler was heavily hierarchical, with a clear chain of command and respect for authority. Chrysler, on the other hand, was more team oriented and egalitarian in its approach. Daimler valued reliability and achieving the highest levels of quality, while Chrysler relied on catchy designs and offering cars at competitive prices. These cultural differences led to conflicting orders and goals in different departments. The difference in the two companies' views of reliability vs. competitive pricing is an example of:

future orientation

Question 4 1 / 1 pts All of the following are examples of external communication EXCEPT:

human resources management memos

Question 9 1 / 1 pts The purpose of the balanced scorecard is to:

integrate nonfinancial and financial controls to provide a balanced understanding of organizational performance.

Question 41 1 / 1 pts Managers must motivate employees, negotiate salaries, and encourage employees toward innovation and creativity. Sheryl Sandberg, now COO of Facebook, is great at encouraging fellow employees, but this is usually the ________ role of middle management.

interpersonal

Question 45 1 / 1 pts A democratic approach to leading means

involving the employee team in the decision-making process.

Question 40 0 / 1 pts Southwest Airlines is famous for operating at low cost. They achieve low costs because they are very selective in the people they hire and they create a friendly and supportive environment. In return, the employees support the company. Competitors have failed to duplicate this and Southwest has retained

its competitive advantage

Question 49 1 / 1 pts Intrinsic rewards are not tangible, meaning that they can't be easily measured or quantified. Some examples are

skill development and skill mastery, social status, or power.

Question 53 1 / 1 pts Starbucks focuses on making coffee. By ________, they are faster, more consistent, and their production costs are lower than McDonald's. Although they have an advantage in the coffee department, they fall well short of par in the food department.

specializing in making coffee

Question 43 1 / 1 pts Leadership is about establishing a direction and influencing others to follow. Management is about

successfully administering the details involved in a business's operations.