Supply Chain Final

Managing orders, transportation, and distribution to provide goods and services is part of the _____ function of the Supply Chain Operations Reference (SCOR) model.

Deliver

Which of the following is true of purchasing?

It can have a significant impact on total supply chain costs

Which of the following best defines inventory turnover?

It is a measure of how quickly goods are moving through the supply chain

__________ is the discipline of managing the flow of materials and transportation activities to ensure adequate customer service at reasonable cost.

Logistics

In the context of sequencing, __________ is the time needed to process a given set of jobs.

Makespan

In the context of sequencing, the shortest processing time (SPT) rule tends to:

Maximize average flow time

__________ is inventory that has been ordered but is in transit.

Pipeline Inventory

__________ is a business improvement approach that seeks to find and eliminate causes of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers, resulting in a clear financial return for the organization.

Poka-yoke

_____ are costs expended to keep nonconforming goods and services from being made and reaching the customer.

Prevention costs

_____ is the supply chain function responsible for acquiring raw materials, component parts, tools, services, and other items required from external suppliers.

Procurement

A __________ produces finished-goods inventory in advance of customer demand using a forecast of sales.

Push System

Which of the following definitions of quality is proposed by Joseph M. Juran?

Quality is fitness for use

_____ is an additional amount of inventory that is kept over and above the average amount required to meet demand.

Safety stock inventory

In the context of lean tools and approaches, __________ , one of the components of the 5S principles, refers to a clean work area.

Shine

Stable demand is usually called__________.

Static demand

_____ concept characterizes quality performance by defects per million opportunities.

The Six Sigma

Which of the following statements is true of backorders?

They result in additional costs

_____ consists of partially completed products in various stages of completion that are awaiting further processing.

Work-in-process inventory

_____ is one in which employees at a given operation go to the source of required parts, such as machining or subassembly, and withdraw the units as they need them.

a pull system

Which of the following is a similarity between lean production and Six Sigma?

both are driven by customer requirements

A requirement of two-resource sequencing rule is that:

each job must be processed first on the first resource and then on the second

Alex, the manager at Rues and West Inc., wants to know the sequence of the production process in the company to determine if any process can be combined or eliminated. In this case, a _____ will suit Alex's requirement.

flow chart

In the context of measuring supply chain performance, the goal of sustainability measures is to:

have a carbon-neutral supply chain

Which of the following statements is true of Dr. W. Edwards Deming?

he advocated a process to guide and motivate improvement activities known as the Deming cycle

A(n) __________ is any entity—real or virtual—that coordinates and shares information between buyers and sellers.

intermediary

__________ are costs incurred as a result of unsatisfactory quality that is found before the delivery of a good or service to the customer.

internal failure costs

In the context of fixed-quantity systems, __________ is defined as the on-hand quantity (OH) plus any orders placed but which have not arrived minus any backorders (BO)

inventory position

Which of the following is true of a push manufacturing system?

it leads to high work-in-process inventories and high levels of indirect labor and overhead

Which of the following statements is true of the independent demand for a stock-keeping unit (SKU)?

it needs to be forecasted

In the context of the major categories of waste classified by the Toyota Motor Company, which of the following is true of overproduction?

it ties up production facilities, and the resulting excess inventory simply sits idle

A __________ is a flag or a piece of paper that contains all relevant information for an order, such as part number, description, process area used, time of delivery, quantity available, quantity delivered, production quantity, and so on.

kanban

In the context of sequencing, __________ is the difference between the completion time and the due date of a job.

lateness

Which of the following is a difference between lean production and Six Sigma?

lean production tools are more intuitive and easier to apply by anybody in the workplace, whereas many six sigma tools require advanced training and expertise of specialists

In the context of sequencing, the earliest due date (EDD) rule:

minimizes the maximum number of jobs past due

Gantt charts are used to

monitor planned schedules

Which of the following is an example of waste in organizations?

planned product obsolescence

__________ refers to managing the flow of finished goods, materials, or components that may be unusable or discarded through the supply chain from customers toward either suppliers, distributors, or manufacturers for the purpose of reuse, resale, or disposal.

reverse logistics

A __________ is a line graph in which data are plotted over time.

run chart

In the context of operations management, __________ refers to the assignment of start and completion times to particular jobs, people, or equipment.

scheduling

In the context of operations management, triage nurses deciding on the order in which emergency patients are to be treated is an example of _____.

sequencing

In the context of inventory costs, _____ are incurred as a result of the work involved in configuring tools, equipment, and machines within a factory to produce an item. 2. setup costs

setup costs

In the context of the metrics used to identify improvements to the operation of supply chains, financial measures:

show how supply chain performance affects the bottom line

__________ are targets and tolerances determined by designers of goods and services.

specifications

In the context of inventory management, a(n) _____ is a single item or asset stored at a particular location.

stock-keeping unit

In the context of inventory costs, _____ can reflect backorders or service interruptions for external customers.

stockout costs

In the context of managing inventories in supply chains, __________ is the time between placement of an order and its receipt.

the lead time

According to Philip B. Crosby's Absolutes of Quality Management philosophy, _____.

there is no such thing as a quality problem

In the context of lean tools and approaches, _____ are indicators for operating activities that are placed in plain sight of all employees so that everyone can quickly and easily understand the status and performance of the work system.

visual controls

A movie theater requires the following minimum number of employees, each of whom is required to have two consecutive days off. Day: Mon. Tue. Wed. Thur. Fri. Sat. Sun. Minimum Number of Employees Required 1 1 3 2 5 4 3 Using the staff scheduling method, it is determined that the number of employees required as per the final employee schedule is _____.

5