System Analysis and Design: Project Management Quiz 11 (CH10)
Which is a guideline that project managers should follow when communicating with teams through e-mail? Answers: a. Always reply to all the people to whom the initial message was sent. b. Continue replying to e-mail messages without changing the subject line to maintain continuity. c. Minimize the total number of e-mails by including as many subjects as possible in a single e-mail. d. If the entire message can fit in the subject line, put it there.
If the entire message can fit in the subject line, put it there.
Using the formula for calculating the number of communication channels, how many channels would two people require? Answers: a. 1 b. 4 c. 3 d. 2
1
Using the formula for calculating the number of communication channels, how many channels would five people require? Answers :a. 10 b. 14 c. 9 d. 11
10
A team has 10 communication channels between its various members. Using the formula for calculating the number of communication channels, it can be deduced that the team has _____ members. Answers: a. 10 b. 2 c. 3 d. 5
5
As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know he tends to be an introvert. Which communication method would Phil be most comfortable with? Answers: a. Call Phil in for a private meeting to appreciate his work. b. Call a team meeting to praise Phil for his work on the project. c. Announce Phil's accomplishment on the company Web site. d. Have top management and the other teams in the company award Phil.
Call Phil in for a private meeting to appreciate his work.
Communication becomes simpler when you increase the number of team members. Answers: True False
False
E-mail is the most appropriate medium for all types of communications. Answers: True False
False
Geographic location and cultural background have no impact on communications. Answers: True False
False
Improving an organization's ability to communicate is an easy process. Answers: True False
False
Minutes must be a comprehensive report of the meeting that was scheduled. Answers: True False
False
Project members should either have strong technical skills or soft skills. Answers: True False
False
Status reports should be written in a consistent format, regardless of the stakeholders' needs. Answers: True False
False
Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications. Answers: True False
True
Do not have a meeting if there is a better way of achieving the objective at hand. Answers: True False
True
Good information technology project managers must have strong technical and communication skills. Answers: True False
True
In a project, communicating badly exponentially increases the possibility of making mistakes. Answers: True False
True
It is extremely important to document any changes in technical specifications that might affect product performance. Answers: True False
True
Most WBSs include a section for project communications to ensure that reporting key information is a project deliverable. Answers: True False
True
Project managers must assess the needs of the organization, the project, and individuals in determining which communication medium to use, and when. Answers: True False
True
Rarely does the receiver interpret a message exactly as the sender intended. Answers: True False
True
The communications management plan varies with the needs of the project. Answers: True False
True
The project manager often combines information from all of the lessons-learned reports into a project summary report. Answers: True False
True
An example of pull communication is _____. Answers: a. video conferencing b. voice mails c. blogs d. meetings
blogs
What is e-mail communication is most suited for? Answers: a. assessing commitment to a project b. building consensus among disputing parties c. mediating a conflict between multiple parties d. communicating simple information
communicating simple information
According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking. Answers: a. meeting b. website c. e-mail d. phone call
During which phase must project teams address important considerations for managing information (and often end up updating business processes through improved communications)? Answers: a. closing b. planning c. monitoring and controlling d. execution
execution
Which document predicts future project status and progress based on past information and trends? Answers: a. forecasts b. progress reports c. project updates d. status reports
forecasts
As the number of people involved in a project _____, the complexity of communications _____. Answers: a. increases, stays constant b. decreases, increases c. increases, decreases d. increases, increases
increases, increases
The items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was successful or not, causes of variances on the project, reasoning behind corrective actions chosen, use of different project management tools and techniques, and personal words of wisdom based on team members' experiences. Answers: a. audit report b. design document c. lessons-learned report d. final project report
lessons-learned report
According to the guidelines provided by Practical Communications, Inc., what is the most appropriate medium for addressing negative behavior? Answers: a. website b. voice mail c. e-mail d. meeting
meeting
According to the guidelines provided by Practical Communications, Inc., which is the most appropriate medium for giving complex instructions? Answers: a. phone call b. e-mail c. meeting d. website
meeting
Which communication method is most appropriate for assessing the commitment of project stakeholders? Answers: a. e-mail b. wiki c. meeting d. website
meeting
The formula to determine the number of communication channels is _____, where n is the number of people involved. Answers: a. n (n-1)/2 b. n(n-1)/n(n+1) c. n (n+1)/n(n-1) d. n(n+1)/2
n (n-1)/2
The output of the _____ process is a communications management plan. Answers: a. reporting performance b. managing communications c. controlling communications d. planning communications
planning communications
Which process involves determining the information and communications needs of the stakeholders? Answers: a. systems management b. planning communications c. strategic planning d. identifying stakeholders
planning communications
Which document describes what the project team has accomplished during a certain period? Answers: a. progress reports b. lessons-learned reports c. status reports d. forecasts
progress reports
What documents include a complete set of organized project records that provide an accurate history of the project? Answers: a. project notes b. project plans c. forecasts d. project archives
project archives
Which method of communication is likely to be most effective for conveying sensitive or important information? Answers: a. telephone conversations b. e-mails c. reading reports from other team membersd. short face-to-face meetings
short face-to-face meetings
Which document addresses where the project stands in terms of meeting scope, time, and cost goals? Answers: a. technical reports b. lessons-learned reports c. status reports d. progress reports
status reports
Which document describes where the project stands at a specific point in time? Answers: a. status reports b. lessons-learned reports c. progress reports d. forecasts
status reports
The _____ line for any e-mail messages you write should clearly state the intention of the e-mail. Answers: a. cc b. from c. to d. subject
subject
An example of push communication is _____. Answers: a. blogs b. meetings c. video conferencing d. voice mails
voice mails
A(n) _____ is a website that enables anyone who accesses it to contribute or modify its content. Answers: a. wiki b. forum c. blog d. intranet
wiki
According to research by Albert Mehrabian, which is NOT a way that information is communicated through face-to-face interaction? Answers: a. tone of voice b. body language c. written content d. spoken content
written content
A facilitator can help the team solve any communication problems. Answers: True False
True
Which question is typically addressed by a project forecast? Answers: a. How much more money will be needed to complete the project? b. Does the quality of output match our goals? c. Are our clients satisfied with the speed and quality of work on this project? d. How comfortable are employees with the software and technology being used on the project?
How much more money will be needed to complete the project?
Which is true of push communication? Answers: a. This method ensures that the information is received by the recipients. b. Information is sent to recipients without their request. c. Information is sent only to recipients who request the information. d. This method ensures that the information is understood by recipients.
Information is sent to recipients without their request.
People have different personality traits that often affect their communication preferences. Answers: True False
True