Technical and Report Writing Ch 1-4, 14

How can a team benefit from members who come from different cultures?

All responses are correct.

Which of the following can be an unintended consequence of posting an informal social-media message?

All responses are correct.

Chapter 4 offers seven suggestions for communicating diplomatically. Which of these is a suggestion from the chapter?

Ask pertinent questions.

Which statement best explain how the concept of company branding is related to technical communication?

Branding concerned with the image that a company presents to the world, and that image includes its documents.

Which quality in the list below is evident in the revised version of the following paragraph? Original: During our monthly meeting last month, we all came to the conclusion that overtime procedures are inadequate and that new procedures need to be initiated. I discussed this problem with our chief accountant, who was sympathetic and agreed to consider any changes we would like to make to the present procedures. Please bring your suggested changes to this month's departmental meeting scheduled for 2:30 P.M. next Wednesday afternoon. Revision: During last month's meeting, we concluded that our overtime procedures need revision. Our chief accountant has agreed to consider any changes we would like to make to the present procedures. Please bring your suggested changes to this month's departmental meeting scheduled for 2:30 P.M. next Wednesday.

Conciseness

Which of these is not an effective technique for generating ideas about your subject?

Creating an index

According to Chapter 2, saying that a recently fired employee was "offered an alternative career opportunity" would be an example of which of the following?

Euphemism

In a bad-news adjustment letter, there is no sense trying to salvage goodwill; the reader is so angry that he or she will never do business with you again.

False

If you don't know whether to write too, two, or to, you should trust the spell-checker to help you decide.

False.

Chapter 14 describes two common letter formats. One is modified block. What is the other format?

Full block style.

Which of the following is not likely to help you revise your document?

Have I kept the project within the available budget.

What does liability law have to do with technical communication?

Liability law says that a manufacturer or seller of a product is liable for injuries or damages caused by the use of the product.

Which of the following statements is true?

Memos are commonly written to people within your own organization.

Which of the following does Chapter 3 suggest as a method for effective proofreading?

Reading aloud

A writer is commenting on a first draft of a technical report written by another team member. Which of the following comments is most appropriate?

Section 3 does a great job of making a case for the importance of our usability testing. Perhaps we should also include a graph showing a decrease in customer-service calls since we started testing. We may also want to add a section on user feedback.

According to Chapter 1, most technical communication has six characteristics. One characteristic is that technical communication helps readers solve problems. Which of the following is another characteristic of technical communication?

Technical communication reflects an organization's goals and culture.

According to Chapter 1, people who are good at communicating in the workplace possess four skills and abilities, including the abilities to write clearly, solve problems, and analyze information. Which of the following is the fourth ability?

The ability to perform research

Chapter 2 lists four factors governing the fair-use exemption, which allow you to use copyrighted material without permission under certain conditions. One factor is the nature and purpose of the copyrighted work. What is another factor?

The effect of the use on the potential market for the copyrighted work.

The standard of utility is concerned with which of the following?

The positive and negative effects that an action or a policy has, will have, or might have on others.

Which of the following is likely to cause a team writing collaboratively to produce and inferior document?

The team avoids conflict.