TEST #1
proactive personality
A(n) _________________ is someone who is relatively unconstrained by situational forces and who effects environmental change.
met expectations
Carlos works at Tyner Construction Company as an assistant project manager. His manager assured him that if his projects came in on time and under budget, he would be promoted within a year. At nine months, Carlo is promoted to project manager. This is an example of
interpersonal intelligence
Core self-evaluations represent a broad personality trait comprised of all of the following except
you can rely on the legal system to manage or assure ethical conduct at work
Extreme examples of unethical and illegal conduct are the exception in the business community. Which of the following statements about this behavior is false?
openness to change
Horatio loves extreme sports and works as white-water rafting instructor. This reflects the values in the ___________________ dimension of Schwartz's model.
make sure your recommendations address the cause of the problem
In some business situations, you will make recommendations to solve a problem. Which of the following actions can help improve the quality of your recommendations?
dispositional/genetic
In some cases, coworkers or friends remain satisfied in situations where others always seem dissatisfied.This is a reflection of the ___________________ model.
external locus of control
Jennifer wins an art contest. She attributes the outcome to luck. Jennifer is likely to have
intelligence
Johan does well at work because he is able to think constructively, reason, and problem solve. Johan is exhibiting
onboarding
Letitia reports to work at Apex Inc. This is her first day. Human resources tells Letitia to report to a conference room so that she can review the company's mission statement and policies, go over her job description, and learn about the technology systems in use. This type of experience is an ____________________ program.
the potential to live in harmony with your environment
Naturalist intelligence is
emotional stability
Owen leads a team tasked with developing a client tracking system. He is nervous and worried, afraid that if this assignment doesn't go well, he won't be promoted. Jack, a team member, is relaxed, unworried, and secure in the feeling that they have all the necessary resources and talents to make this work. Jack is likely to score high on
ill-conceived goals
Pascal is a customer-service representative who handles phone inquiries. He has a goal of handling 12 calls per hour. When he gets a customer with a complex situation, he tends to become short with that person to keep the call short. This is an example of
ill-conceived goal
Simone wants to become a partner in her Atlanta law firm. She knows that if she bills the most revenue, it will help her get her partnership. This ___________________ can lead to unethical behavior.
affective, cognitive, and behavioral
The components of attitudes include
social competence
Together, social awareness and relationship management constitute
higher levels of stress
Tony has a high CSE. He is not likely to experience
self-enhancement
Trevor is an overachiever. His brother calls him ambitious and power hungry. Trevor exemplifies the _____________________ dimension.
resolving
What kind of a response is a manager making when he or she chooses a satisfactory, but not ideal, solution?
Emotional intelligence
______________________ is the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and actions.
Employee engagement
______________________ is the harnessing of organization members' selves to their work roles.
elements of emotional intelligence
self-awareness, self-management, social awareness, relationship management
interactional
"Different people may perceive similar situations in different ways and similar people may perceive different situations in the same way." This represents the _____ perspective.
higher performance ratings and lower organization costs
As demonstrated by research, ___________ is positively related to organizational citizenship behavior.
build teams
As manager of Kids Skids, Meghan wants to develop her relationship management skills. In order to do this, she learns how to
authentic
At work, Jenna always volunteers to help others on their projects. But, she really resents the extra work and constantly complains to her friends that she is doing everyone else's job. Jenna is not _______________; she needs to be more self-aware of what she takes on.
behavior
Ben and Jen are arguing over individual differences. Which of the following does a person have the most control over?
problem
Bettina wants to make the Dean's List this semester. She is doing well in all of her courses except Accounting. This presents a(n) _____ for Bettina.
knowing his or her own strengths and limits
By ______________________________, a person can develop self-awareness.
psychological contract
Claire works for Content Consultants. She telecommutes and has great flexibility in her work schedule. In return, Content Consultants expects to have satisfied clients who hire them again. Claire receives consistently high evaluations. Despite that, the company now wants her to work out of the main office. Claire feels that Content Consultants has breached a(n)
Respecting the spirit as well as the letter of housekeeping rules
Discretionary individual behavior that promotes the effective functioning of the organization is called organizational citizenship behavior. ____________________ is an example of OCB.
organizational citizenship behavior
Elaine often volunteers to help others when they run into problems with their projects. She is very positive, always on time, and never calls in sick. Exhibiting ______________________ is likely to create positive impressions among Elaine's colleagues and manager.
right and wrong
Ethics is primarily concerned with
indirect blindness
Green Care Landscaping Company minimizes attention to a price increase by selling lawn care treatments to a subsidiary, Keep It Up, Inc. Keep It Up then increases the price of the specific treatments. The manager of Keep It Up wants to notify customers that they are a subsidiary of Green Care Landscaping and that the increase has come from the parent company. This is an example of a remedy for
motivated blindness
Ilsa is part of a team working on a project. Vanessa's role on the team is to update and present status reports to management. Ilsa knows that Vanessa's reports do not show the delays that have occurred, but she doesn't say anything because she does not want upper management more involved. Which of the following is Ilsa is exhibiting?
situation characteristics
In the Organizing Framework, inputs (in part) consist of
creating routine jobs that are boring but easy to perform
Managers should attempt to raise subordinates' self-efficacy by all of the following except
problem solving skills
Maria is having an argument with her father. He believes that focusing on her computer skills is the most important of Maria's college experience. Maria disagrees, arguing that ______ is/are the more critical.
conservation
Mark marches to the beat of his own drummer, while Simon plans on following in his father's footsteps. Mark is open to change, while Simon embraces
soft skills
Problem solving and critical thinking are _________________ because they use logic and reasoning to develop and evaluate options.
personal skills become more important as job level increases
Regarding the relative importance of personal and technical skills,
portable
Soft skills are ________________; they are more or less relevant in every job, at every level, and throughout your career.
people-centered
Sustainable businesses tend to be run by CEOs who are
unethical
Suzette is a bank manager charged with determining which employees are downsized. Her only guidelines are to keep those employees who contribute the most to the overall organization. When the list of employees downsized is presented, none of her personal friends are on it. This might be viewed as _________________ behavior.
the game will assess Terrance's cognitive abilities and thought processes
Terrance applies for a job at Joe Smith & Co. He prepares for the interview and expects some form of personality testing. Instead, after the interview, he is given a computer game to play. What does this represent?
value attainment
The _______________________ model suggests that managers should structure the work environment and rewards to match employees.
the best answer depends on the situation
The contingency approach suggests that
high levels of stress
Which of the following is not a factor in contributing to employee engagement?
turnover
Which of the following is not a key workplace attitude that managers should track?
reward all employees equally
Which of the following is not a suggestion for managers who want to reduce voluntary turnover?
selecting an OB concept or topic to apply
Which of the following is not one of the basic elements of selecting an effective solution?
Needs
______________ are physiological or psychological deficiencies that arouse behavior.
Intrapersonal
________________ intelligence is the potential to understand and regulate oneself.
Ethical dilemmas
__________________ highlight the fact that choosing among available options is not always a choice between right and wrong.
Indirect blindness
__________________ is (are) when we hold others less accountable for unethical behavior that is carried out through third parties
Self-awareness
__________________ is knowing who you are and what you want.
Emotions
___________________ are complex, relatively brief responses aimed at a particular target.
ill-conceived goals
___________________ are goals and incentives set to promote a desired behavior, but instead encourage a negative one
Organizational behavior
___________________ is the interdisciplinary field dedicated to understanding and managing people at work.
withdraw cognitions
Jason is working at Sushow Motors. The position, as originally described, involved conducting research with customers. Instead, Jason is answering phones and filing. He's very unhappy and thinks he should find another job. This thought process is
slippery slope
Javier asked Maria for general advice on homework. Then he asked her to let him see specific problems. Now he wants to copy her assignment, claiming he has no time and the content is too difficult. This is an example of
the contingency approach
Javier is dealing with several employees who are chronically late. He unilaterally decides to dock everyone's daily pay 5 percent if they are more than 10 minutes late. Javier will have better results using
feeling safe at work, having a good relationship with coworkers, and having a good relationship with your supervisor
Job satisfaction across the United States has gone up, according to a national survey conducted by the Society for Human Resource Management. The top three facets of satisfaction include
define the problem
Joe expresses concern with Rita, an intern scheduled to work on his team for three weeks. José, Joe's manager, quickly decides to move Rita to another team. Which key problem-solving step has Jose skipped?
stressed
John hasn't started working on his term paper. He wants to do well in the course, but he's struggling with how to identify a solid topic and start an outline. Most of the other students appear to be moving ahead. John is procrastinating because he is
linguistic
Jonathan speaks four languages fluently. He is likely to have a high level of __________________ intelligence.
logical-mathematical
Josephine scored very high on the Scholastic Aptitude Test (SAT) on all three parts. She is likely to possess high _______________________ intelligence.
linguistic
Katherine does especially well in her language courses, but struggles in chemistry. She has ___________________ intelligence.
enhancing the employee's job satisfaction
Kiki is a manager of a small boutique gift store. She only has two employees, Tim and Sandra. Tim is a part-time student and is happy with the amount of work he has at the store. Sandra works full-time, but seems to be less interested and increasingly remote at work. Kiki asks Sandra if anything is wrong, and Sandra says she is bored and thinking of leaving. Kiki knows that Sandra paints as a hobby and suggests that she might want to take over the store and window displays. Sandra is really excited about the opportunity. This is an example of a manager who is
bodily-kinesthetic
Len is the top swimmer on his school's team. Star athletes are likely to be high in ____________________ intelligence.
wait until after the meeting and point out how important respect is between coworkers
Nancy is at a staff meeting. Her manager asks if anyone has an idea for how to pull more customers into the restaurant at lunch time. Nancy starts to make a suggestion and her manager cuts her off mid-sentence, saying: "Oh Nancy, no...anyone else?" Nancy is feeling angry because her manager was disrespectful and didn't allow her to explain the idea. What should Nancy do to deal with these negative emotions?
conscientiousness
Nathan is dependable, responsible, and achievement-oriented, while Martin is relaxed and unworried. Nathan is likely to score high on
she might get the job, but then find she is unhappy
Nora wants to be a buyer for Marstons Stores. She knows that they are looking for outgoing, social people. She purposely tries to present herself as an extrovert on the personality test that she takes even though she is shy and retiring. What is the likely result of this?
it helps us to understand and manage people
OB is important in all facets of school and work because
interdependent person and situation factors
People bring their abilities, goals, and experiences to each and every situation, which often changes the situation. Conversely, because situations have unique characteristics, such as opportunities and rewards, they change people. This dynamic reflects the interactional perspective, which explains that behavior is a function of
curiosity and broad-mindedness
People who are high on openness to experience are likely to demonstrate
extroversion
People who are outgoing, talkative, sociable, and assertive are likely to score high on
an internal locus of control
People with ________________________ see themselves as masters of their own fate.
have stronger expectations that effort leads to performance
People with an internal locus of control
core self-evaluations
People with high _____________________ see themselves as capable and effective.
situation factors
Person factors and _________________ are the two broad categories of OB concepts and theories.
whistleblower
Ronald works for a small biotech firm. When the firm presents the results of its clinical trials to the FDA, Ronald realizes that the results are not accurate. He reports this to the FDA. Ronald is a(n)
conservation
Samuel values his tradition and conformity. Not surprisingly, family time is very important to him. His employer, Stillman & Sons, expects him to work on holidays. Stillman & Sons and Samuel do not share the values of
self-efficacy
Sandra has a new assignment. She is confident that she can successfully complete the task. This is an example of
is that managers have little to no impact on fixed differences
The distinction between flexible and fixed individual differences
to determine the criteria for the decision (selection criteria)
The first of the basic elements for selecting an effective solution is
the norm of reciprocity
The idea of perceived organizational support is that if treated well, employees are motivated by
equity
The idea underlying the _____________________ model is that satisfaction is tied to how fairly an individual is treated at work.
self-efficacy
The part of CSE that can best be enhanced because it is most flexible is
to root out conflicts of interest
The remedy for motivated blindness is
personal competence
Vanessa receives her evaluation. Her supervisor gives her high marks in __________, noting that Vanessa is especially strong in self-awareness and self management.
locus of control
Vivek and Warren are working on an assignment for their marketing class. Warren finishes his part of the assignment; Vivek doesn't. Vivek apologizes because he took an extra shift at work and didn't give the assignment the priority it needed. He promises Warren he will stay home tonight and finish his work. What personality characteristic does this show?
equity
Waco Company monitors employees' perceptions of fairness by quarterly surveys and occasional focus groups. Management is following the ____________________ model.
contingency approach is just common sense
Which of the following statements is false?
you will be confronted with ethical challenges at all levels of organizations and throughout your career
Why are ethics considered so important when studying organizational behavior?
dissolving
You have an apartment within walking distance of your office. Your company moves the office to the next town. You decide to take a position with another firm close to your apartment. This is an example of __________________ the problem.
Person-culture
You value achievement and your employer rewards people for accomplishing goals, so you are very committed to the company. ____________________ fit is the consistency between personal and company values.
Brainstorming unintended consequences
___________________ is the remedy for ill-conceived goals.
Overvaluing outcomes
___________________ is when we give a pass to unethical behavior if the outcome is good.
Personal attributes
___________________, with which you can build goodwill, include personality, teamwork and leadership.
Organizational commitment
____________________ is the extent to which an individual identifies with an organization and commits to its goals.
Self-esteem
____________________ is your general belief about your own self-worth.
logical-mathematical
_____________________ intelligence will be most closely related to a performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test.
Proactivity
_____________________ is associated with entrepreneurialism.
Conformity
_____________________ is defined by restraint of actions, inclinations, and impulses likely to upset or harm others and violate social expectations or norms.
Conscientousness
_____________________ is the personality trait with the strongest positive relationship with job performance.
Cognitive dissonance
______________________ is the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions.
Motivation
______________________ is the psychological process that arouses our interest in doing something.
Core self-evaluation
______________________ provides broad and useful ways to describe personality in terms of our individual differences in self-efficacy, self-esteem, locus of control, and emotional stability.
High self-esteem
_______________________ is reflected in this statement: "I feel I am a person of worth, as good as other people."
