TEST #1

proactive personality

A(n) _________________ is someone who is relatively unconstrained by situational forces and who effects environmental change.

met expectations

Carlos works at Tyner Construction Company as an assistant project manager. His manager assured him that if his projects came in on time and under budget, he would be promoted within a year. At nine months, Carlo is promoted to project manager. This is an example of

interpersonal intelligence

Core self-evaluations represent a broad personality trait comprised of all of the following except

you can rely on the legal system to manage or assure ethical conduct at work

Extreme examples of unethical and illegal conduct are the exception in the business community. Which of the following statements about this behavior is false?

openness to change

Horatio loves extreme sports and works as white-water rafting instructor. This reflects the values in the ___________________ dimension of Schwartz's model.

make sure your recommendations address the cause of the problem

In some business situations, you will make recommendations to solve a problem. Which of the following actions can help improve the quality of your recommendations?

dispositional/genetic

In some cases, coworkers or friends remain satisfied in situations where others always seem dissatisfied.This is a reflection of the ___________________ model.

external locus of control

Jennifer wins an art contest. She attributes the outcome to luck. Jennifer is likely to have

intelligence

Johan does well at work because he is able to think constructively, reason, and problem solve. Johan is exhibiting

onboarding

Letitia reports to work at Apex Inc. This is her first day. Human resources tells Letitia to report to a conference room so that she can review the company's mission statement and policies, go over her job description, and learn about the technology systems in use. This type of experience is an ____________________ program.

the potential to live in harmony with your environment

Naturalist intelligence is

emotional stability

Owen leads a team tasked with developing a client tracking system. He is nervous and worried, afraid that if this assignment doesn't go well, he won't be promoted. Jack, a team member, is relaxed, unworried, and secure in the feeling that they have all the necessary resources and talents to make this work. Jack is likely to score high on

ill-conceived goals

Pascal is a customer-service representative who handles phone inquiries. He has a goal of handling 12 calls per hour. When he gets a customer with a complex situation, he tends to become short with that person to keep the call short. This is an example of

ill-conceived goal

Simone wants to become a partner in her Atlanta law firm. She knows that if she bills the most revenue, it will help her get her partnership. This ___________________ can lead to unethical behavior.

affective, cognitive, and behavioral

The components of attitudes include

social competence

Together, social awareness and relationship management constitute

higher levels of stress

Tony has a high CSE. He is not likely to experience

self-enhancement

Trevor is an overachiever. His brother calls him ambitious and power hungry. Trevor exemplifies the _____________________ dimension.

resolving

What kind of a response is a manager making when he or she chooses a satisfactory, but not ideal, solution?

Emotional intelligence

______________________ is the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and actions.

Employee engagement

______________________ is the harnessing of organization members' selves to their work roles.

elements of emotional intelligence

self-awareness, self-management, social awareness, relationship management

interactional

"Different people may perceive similar situations in different ways and similar people may perceive different situations in the same way." This represents the _____ perspective.

higher performance ratings and lower organization costs

As demonstrated by research, ___________ is positively related to organizational citizenship behavior.

build teams

As manager of Kids Skids, Meghan wants to develop her relationship management skills. In order to do this, she learns how to

authentic

At work, Jenna always volunteers to help others on their projects. But, she really resents the extra work and constantly complains to her friends that she is doing everyone else's job. Jenna is not _______________; she needs to be more self-aware of what she takes on.

behavior

Ben and Jen are arguing over individual differences. Which of the following does a person have the most control over?

problem

Bettina wants to make the Dean's List this semester. She is doing well in all of her courses except Accounting. This presents a(n) _____ for Bettina.

knowing his or her own strengths and limits

By ______________________________, a person can develop self-awareness.

psychological contract

Claire works for Content Consultants. She telecommutes and has great flexibility in her work schedule. In return, Content Consultants expects to have satisfied clients who hire them again. Claire receives consistently high evaluations. Despite that, the company now wants her to work out of the main office. Claire feels that Content Consultants has breached a(n)

Respecting the spirit as well as the letter of housekeeping rules

Discretionary individual behavior that promotes the effective functioning of the organization is called organizational citizenship behavior. ____________________ is an example of OCB.

organizational citizenship behavior

Elaine often volunteers to help others when they run into problems with their projects. She is very positive, always on time, and never calls in sick. Exhibiting ______________________ is likely to create positive impressions among Elaine's colleagues and manager.

right and wrong

Ethics is primarily concerned with

indirect blindness

Green Care Landscaping Company minimizes attention to a price increase by selling lawn care treatments to a subsidiary, Keep It Up, Inc. Keep It Up then increases the price of the specific treatments. The manager of Keep It Up wants to notify customers that they are a subsidiary of Green Care Landscaping and that the increase has come from the parent company. This is an example of a remedy for

motivated blindness

Ilsa is part of a team working on a project. Vanessa's role on the team is to update and present status reports to management. Ilsa knows that Vanessa's reports do not show the delays that have occurred, but she doesn't say anything because she does not want upper management more involved. Which of the following is Ilsa is exhibiting?

situation characteristics

In the Organizing Framework, inputs (in part) consist of

creating routine jobs that are boring but easy to perform

Managers should attempt to raise subordinates' self-efficacy by all of the following except

problem solving skills

Maria is having an argument with her father. He believes that focusing on her computer skills is the most important of Maria's college experience. Maria disagrees, arguing that ______ is/are the more critical.

conservation

Mark marches to the beat of his own drummer, while Simon plans on following in his father's footsteps. Mark is open to change, while Simon embraces

soft skills

Problem solving and critical thinking are _________________ because they use logic and reasoning to develop and evaluate options.

personal skills become more important as job level increases

Regarding the relative importance of personal and technical skills,

portable

Soft skills are ________________; they are more or less relevant in every job, at every level, and throughout your career.

people-centered

Sustainable businesses tend to be run by CEOs who are

unethical

Suzette is a bank manager charged with determining which employees are downsized. Her only guidelines are to keep those employees who contribute the most to the overall organization. When the list of employees downsized is presented, none of her personal friends are on it. This might be viewed as _________________ behavior.

the game will assess Terrance's cognitive abilities and thought processes

Terrance applies for a job at Joe Smith & Co. He prepares for the interview and expects some form of personality testing. Instead, after the interview, he is given a computer game to play. What does this represent?

value attainment

The _______________________ model suggests that managers should structure the work environment and rewards to match employees.

the best answer depends on the situation

The contingency approach suggests that

high levels of stress

Which of the following is not a factor in contributing to employee engagement?

turnover

Which of the following is not a key workplace attitude that managers should track?

reward all employees equally

Which of the following is not a suggestion for managers who want to reduce voluntary turnover?

selecting an OB concept or topic to apply

Which of the following is not one of the basic elements of selecting an effective solution?

Needs

______________ are physiological or psychological deficiencies that arouse behavior.

Intrapersonal

________________ intelligence is the potential to understand and regulate oneself.

Ethical dilemmas

__________________ highlight the fact that choosing among available options is not always a choice between right and wrong.

Indirect blindness

__________________ is (are) when we hold others less accountable for unethical behavior that is carried out through third parties

Self-awareness

__________________ is knowing who you are and what you want.

Emotions

___________________ are complex, relatively brief responses aimed at a particular target.

ill-conceived goals

___________________ are goals and incentives set to promote a desired behavior, but instead encourage a negative one

Organizational behavior

___________________ is the interdisciplinary field dedicated to understanding and managing people at work.

withdraw cognitions

Jason is working at Sushow Motors. The position, as originally described, involved conducting research with customers. Instead, Jason is answering phones and filing. He's very unhappy and thinks he should find another job. This thought process is

slippery slope

Javier asked Maria for general advice on homework. Then he asked her to let him see specific problems. Now he wants to copy her assignment, claiming he has no time and the content is too difficult. This is an example of

the contingency approach

Javier is dealing with several employees who are chronically late. He unilaterally decides to dock everyone's daily pay 5 percent if they are more than 10 minutes late. Javier will have better results using

feeling safe at work, having a good relationship with coworkers, and having a good relationship with your supervisor

Job satisfaction across the United States has gone up, according to a national survey conducted by the Society for Human Resource Management. The top three facets of satisfaction include

define the problem

Joe expresses concern with Rita, an intern scheduled to work on his team for three weeks. José, Joe's manager, quickly decides to move Rita to another team. Which key problem-solving step has Jose skipped?

stressed

John hasn't started working on his term paper. He wants to do well in the course, but he's struggling with how to identify a solid topic and start an outline. Most of the other students appear to be moving ahead. John is procrastinating because he is

linguistic

Jonathan speaks four languages fluently. He is likely to have a high level of __________________ intelligence.

logical-mathematical

Josephine scored very high on the Scholastic Aptitude Test (SAT) on all three parts. She is likely to possess high _______________________ intelligence.

linguistic

Katherine does especially well in her language courses, but struggles in chemistry. She has ___________________ intelligence.

enhancing the employee's job satisfaction

Kiki is a manager of a small boutique gift store. She only has two employees, Tim and Sandra. Tim is a part-time student and is happy with the amount of work he has at the store. Sandra works full-time, but seems to be less interested and increasingly remote at work. Kiki asks Sandra if anything is wrong, and Sandra says she is bored and thinking of leaving. Kiki knows that Sandra paints as a hobby and suggests that she might want to take over the store and window displays. Sandra is really excited about the opportunity. This is an example of a manager who is

bodily-kinesthetic

Len is the top swimmer on his school's team. Star athletes are likely to be high in ____________________ intelligence.

wait until after the meeting and point out how important respect is between coworkers

Nancy is at a staff meeting. Her manager asks if anyone has an idea for how to pull more customers into the restaurant at lunch time. Nancy starts to make a suggestion and her manager cuts her off mid-sentence, saying: "Oh Nancy, no...anyone else?" Nancy is feeling angry because her manager was disrespectful and didn't allow her to explain the idea. What should Nancy do to deal with these negative emotions?

conscientiousness

Nathan is dependable, responsible, and achievement-oriented, while Martin is relaxed and unworried. Nathan is likely to score high on

she might get the job, but then find she is unhappy

Nora wants to be a buyer for Marstons Stores. She knows that they are looking for outgoing, social people. She purposely tries to present herself as an extrovert on the personality test that she takes even though she is shy and retiring. What is the likely result of this?

it helps us to understand and manage people

OB is important in all facets of school and work because

interdependent person and situation factors

People bring their abilities, goals, and experiences to each and every situation, which often changes the situation. Conversely, because situations have unique characteristics, such as opportunities and rewards, they change people. This dynamic reflects the interactional perspective, which explains that behavior is a function of

curiosity and broad-mindedness

People who are high on openness to experience are likely to demonstrate

extroversion

People who are outgoing, talkative, sociable, and assertive are likely to score high on

an internal locus of control

People with ________________________ see themselves as masters of their own fate.

have stronger expectations that effort leads to performance

People with an internal locus of control

core self-evaluations

People with high _____________________ see themselves as capable and effective.

situation factors

Person factors and _________________ are the two broad categories of OB concepts and theories.

whistleblower

Ronald works for a small biotech firm. When the firm presents the results of its clinical trials to the FDA, Ronald realizes that the results are not accurate. He reports this to the FDA. Ronald is a(n)

conservation

Samuel values his tradition and conformity. Not surprisingly, family time is very important to him. His employer, Stillman & Sons, expects him to work on holidays. Stillman & Sons and Samuel do not share the values of

self-efficacy

Sandra has a new assignment. She is confident that she can successfully complete the task. This is an example of

is that managers have little to no impact on fixed differences

The distinction between flexible and fixed individual differences

to determine the criteria for the decision (selection criteria)

The first of the basic elements for selecting an effective solution is

the norm of reciprocity

The idea of perceived organizational support is that if treated well, employees are motivated by

equity

The idea underlying the _____________________ model is that satisfaction is tied to how fairly an individual is treated at work.

self-efficacy

The part of CSE that can best be enhanced because it is most flexible is

to root out conflicts of interest

The remedy for motivated blindness is

personal competence

Vanessa receives her evaluation. Her supervisor gives her high marks in __________, noting that Vanessa is especially strong in self-awareness and self management.

locus of control

Vivek and Warren are working on an assignment for their marketing class. Warren finishes his part of the assignment; Vivek doesn't. Vivek apologizes because he took an extra shift at work and didn't give the assignment the priority it needed. He promises Warren he will stay home tonight and finish his work. What personality characteristic does this show?

equity

Waco Company monitors employees' perceptions of fairness by quarterly surveys and occasional focus groups. Management is following the ____________________ model.

contingency approach is just common sense

Which of the following statements is false?

you will be confronted with ethical challenges at all levels of organizations and throughout your career

Why are ethics considered so important when studying organizational behavior?

dissolving

You have an apartment within walking distance of your office. Your company moves the office to the next town. You decide to take a position with another firm close to your apartment. This is an example of __________________ the problem.

Person-culture

You value achievement and your employer rewards people for accomplishing goals, so you are very committed to the company. ____________________ fit is the consistency between personal and company values.

Brainstorming unintended consequences

___________________ is the remedy for ill-conceived goals.

Overvaluing outcomes

___________________ is when we give a pass to unethical behavior if the outcome is good.

Personal attributes

___________________, with which you can build goodwill, include personality, teamwork and leadership.

Organizational commitment

____________________ is the extent to which an individual identifies with an organization and commits to its goals.

Self-esteem

____________________ is your general belief about your own self-worth.

logical-mathematical

_____________________ intelligence will be most closely related to a performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test.

Proactivity

_____________________ is associated with entrepreneurialism.

Conformity

_____________________ is defined by restraint of actions, inclinations, and impulses likely to upset or harm others and violate social expectations or norms.

Conscientousness

_____________________ is the personality trait with the strongest positive relationship with job performance.

Cognitive dissonance

______________________ is the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions.

Motivation

______________________ is the psychological process that arouses our interest in doing something.

Core self-evaluation

______________________ provides broad and useful ways to describe personality in terms of our individual differences in self-efficacy, self-esteem, locus of control, and emotional stability.

High self-esteem

_______________________ is reflected in this statement: "I feel I am a person of worth, as good as other people."