UMKC Chp.1: Introduction to Operations Management

In practice, there is significant interfacing and collaboration among the various functional areas. What does this involve? Multiple select question. Cooperative decision making Transfer pricing Exchange of information Exchange of personnel

Exchange of information Cooperative decision making

True or False: Services can be stored and are not provided "on demand."

False

Which of the following statement(s) is/are correct? Multiple select question. Goods are physical items Services are activities that provide some sort of value Companies cannot provide both goods and services.

Goods are physical items Services are activities that provide some sort of value

Which among the following is/are the types of decisions an operations manager must make? Multiple select question. Where will resources be needed? What resources will be needed? How will we procure funding for the resources? How many resources will be needed? When will we need certain resources? What price should we charge for our products or services?

Where will resources be needed? What resources will be needed? How many resources will be needed? When will we need certain resources?

01-01 Define the terms operations management and supply chain. True False: Operations, marketing, and finance function independently of each other in most organizations.

false

01-09 Describe current issues in business that impact operations management. Which of the following is not an element of supply chain management? Multiple Choice logistics operations customers location processing

operations

01-11 Explain the need to manage the supply chain. Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _____________ is leading to increased emphasis on ____________ management. Multiple Choice outsourcing; supply chain offshoring; lean downsizing; total quality optimizing; inventory internationalization; intercultural

outsourcing; supply chain

01-07 Explain the key aspects of operations management decision making. Which of the following is not true about the systems approach? Multiple Choice A systems viewpoint is almost always beneficial in decision making. x A systems approach emphasizes interrelationships among subsystems. A systems approach concentrates on efficiency within subsystems. x A systems approach is essential whenever something is being redesigned or improved. All of the choices are true.

A systems approach concentrates on efficiency within subsystems.

Which of the following is/are true? Multiple select question. Because services are consumed at the same time they are produced, services are easier to manage. It can be more challenging to measure productivity in services because of the higher degree of variability in the types of services performed. Services have a higher degree of wage variability. Services can often require more, and more specialized, labor than manufacturing does.

It can be more challenging to measure productivity in services because of the higher degree of variability in the types of services performed. Services have a higher degree of wage variability. Services can often require more, and more specialized, labor than manufacturing does.

Which statement about the functional areas in business organizations is correct? Multiple choice question. There are many common activities across the three primary functional areas. A successful organization limits the knowledge that personnel in one primary function have about activities in another primary function. Many of the decisions in one functional area impact other areas.

Many of the decisions in one functional area impact other areas.

Which of the following is/are part of the role of operations in a business?

Match supply with demand Produce goods and/or services

Which of the following statement(s) is/are NOT correct? Multiple select question. Services are activities that provide some sort of value x Organizations that provide services do not sell goods. Organizations that sell goods do not provide services. Goods are physical items x

Organizations that provide services do not sell goods. Organizations that sell goods do not provide services.

Which of the following is/are NOT part of the role of operations in a business? Multiple select question. Provide services for customers Produce goods for customers Promote organization's goods or service Secure financial resources for projects

Promote organization's goods or service Secure financial resources for projects

Which of the following is/are NOT part of the role of operations in a business? Multiple select question. Secure financial resources for projects Promote organization's goods or service Produce goods and/or services Assessing customer wants and needs

Secure financial resources for projects Promote organization's goods or service Assessing customer wants and needs

Identify the true statements from the following. (Check all that apply.) Multiple select question. Services often have more labor content than manufacturing jobs do. x Quality assurance can be challenging in services because of the variation in types of services provided. x Because of reliance on suppliers, production of goods is often subject to higher variability than services are. Providing services is less costly because it does not require maintenance or storage of inventory. ? Services often have a higher degree of customer contact than manufacturing does. x

Services often have more labor content than manufacturing jobs do. Quality assurance can be challenging in services because of the variation in types of services provided. Services often have a higher degree of customer contact than manufacturing does.

Which among the following is/are correct statements about the role of an operations manager? Multiple select question. The operations manager does not decide when resources will be needed. This is a strategic decision taken by upper management. The operations manager must decide what resources will be needed. x The operations manager must decide when certain resources will be needed and in what quantity. x The operations manager may work with the finance department to determine the necessary amount of funding for resource expansion. The operations manager decides on product placement and location.

The operations manager must decide what resources will be needed. The operations manager must decide when certain resources will be needed and in what quantity. The operations manager may work with the finance department to determine the necessary amount of funding for resource expansion.

Which of the following characteristics tends to be higher in production of goods. Multiple select question. Opportunity to correct problems Labor content Inventory Uniformity of inputs Customer contact

Uniformity of inputs Opportunity to correct problems Inventory

01-09 Describe current issues in business that impact operations management. If one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higher Multiple Choice sustainability. efficiency. productivity. agility. marketability.

agility.