Unit/module quiz questions WGU Intro to Communications

Lean media is primarily used for ______. simulating a face-to-face conversation gathering instant feedback over text or instant message facilitating deep understanding of a topic

gathering instant feedback over text or instant message Lean media are useful for gathering instant feedback, typically over a text message.

One problem with the linear model of communication is: there are some messages so simple that there is nothing for a receiver to decode. the linear model is too slow for instantaneous communication in the digital age. the linear model does not account for multiple people in the audience. many messages, whether because of the sender's or receiver's situations, are ambiguous and can be interpreted multiple ways.

many messages, whether because of the sender's or receiver's situations, are ambiguous and can be interpreted multiple ways. The linear model of communication treats all messages as simple and unambiguous.

Which of the following are NOT tools for organizing stimuli? similarity and proximity closure and proximity similarity and recall distinguishing between figure and ground

similarity and recall Recall is not a tool for organizing stimuli.

In the Vietnamese American culture, disagreeing with a person in an authoritative position is not acceptable. Does this describe high power or low power distance? Low Power Distance High Power Distance

High Power Distance High power distance cultures respect authority positions and do not challenge the leadership.

The final step of the linear model of communication is... being influenced by sociocultural differences. perception of the message. responding to the message. decoding and assigning meaning to the message.

decoding and assigning meaning to the message.

Which of the following statements suggests technophobia? "People share too much personal information via social media." "I never check my voicemail. Just text me." "Take a look at the pictures on my MySpace page." "I want nothing to do with the Internet. It is way too complex."

"I want nothing to do with the Internet. It is way too complex." This shows feeling anxious or avoidant of using new media.

Which new media truism shows how online interactions can be potentially unsafe and dangerous if not approached with caution? A person may create false identities for the purpose of meeting others. A person of an older generation may find new technologies to be challenging. A person may find that their face-to-face communication skills decline.

A person may create false identities for the purpose of meeting others. A person who is a "catfish" is intentionally deceptive for the purposes of meeting others. This person may use fake photos, biographies, and networks.

Which of the following statements about intercultural communication is correct? Keeping an open mind is not necessary when getting to know members of other cultures. A visit to another English-speaking country is an example of an intercultural situation. Intercultural communication competence is not influenced by rules, behavior, language, and practices.

A visit to another English-speaking country is an example of an intercultural situation. Even if no language barrier exists, visiting a foreign country is an intercultural experience.

While visiting friends in Japan, Janice removes her shoes prior to entering a home to show respect to the host. Which of the following strategies of competent intercultural communication is Janet exemplifying in this scenario? Set pre-existing biases aside. Adapt to the norms of the host culture. Conduct research on your host culture.

Adapt to the norms of the host culture. Look for cues in behavior to determine what is appropriate and adapt to the norms of the host culture.

Waldeck, Kearney, and Plax suggest a four-step plan for effective self-presentation. The plan involves the following: Setting a goal and creating a strategy Executing the strategy and evaluating the results Modifying others' negative perceptions All of the above

All of the above These are all part of Waldeck, Kearney, and Plax's four-step plan for effective self-presentation.

Which is NOT an example of a co-culture in the United States? Americans New York Yankees fans Working mothers Salmon fishermen

Americans By definition, Americans could not be considered a co-culture in the United States.

Which of the following is NOT one of the stages of perception? Selection Organization Interpretation Understanding

Understanding Selection, organization, and interpretation are the three stages of perception. Understanding is not a stage of perception.

When we communicate successfully and stimulate meanings in the minds of others, we achieve: Agreement Persuasion Understanding Compromise

Understanding The basic purpose of communication is to achieve understanding between individuals.

Which of the following situations does NOT reflect high self-esteem? Ryan tries out for many of the sports teams at school, despite not making some of them because he's not as good as the other players. Beth finds it difficult to talk to people in new social settings and does not make good eye contact. Mary has stopped being friends with a more popular crowd, because they were not treating her the way a friend should be treated.

Beth finds it difficult to talk to people in new social settings and does not make good eye contact. Beth is demonstrating low self-esteem by allowing her shyness to dominate her interactions with new people.

We often make perceptual errors when making attributions about people's behavior as a result of numerous factors. Which of the following is not a factor? Limited resources and abilities Biological factors One's desire to protect the self Incomplete information and biases

Biological factors

You walk into a grocery store and notice the aisles are messy. The fruit and vegetables smell rotten. And the music over the intercom has moments of static. You perceive the grocery store as not the best grocery store in town and decide to not come back. What factors allowed you to come to this conclusion? Identity Current internal states Biological factors Past experiences

Biological factors This example shows how biological factors can influence a person's sensory perceptions of their environment.

Sarah needs to inform her team members of a new project that they will be working on. She anticipates that they may have many questions about process and elements of the project. Which of the following criteria is most important for Sarah to consider when choosing the appropriate medium? Capacity for instant feedback Capacity for communicating multiple cues Capacity for a personal focus

Capacity for instant feedback It is important for Sarah's team members to be able to ask questions to arrive more quickly at understanding their new tasks.

A 2013 study on Internet use found that individuals born before 1993 most commonly use the Internet for which of the following? Social networking, health, and fitness Gaming, communication, and academics Communicating, entertainment, and social networking Entertainment, fitness, and academics

Communicating, entertainment, and social networking The answer is communicating, entertainment, social networking, microblogging and gaming.

Danielle is presenting a prototype of a product to her client in one hour. However, her partner, Liz, has not made the required changes to the prototype. Danielle also has questions about other adjustments that should be made. Which of the following communication methods is the best option for Danielle? Danielle calls Liz. Danielle e-mails Liz and marks the e-mail with "High Importance." Danielle sends Liz a text message. Danielle sends Liz an instant message.

Danielle calls Liz. Phone calls are a form of synchronous communication. An immediate interaction between these co-workers via telephone would be ideal for them to check on the status of their prototype and discuss additional information about the project before their meeting.

Which of the following will not improve your communication competence?

Decreasing your motivation to communicate

Which of the following will not improve your communication competence? Effective communication skills and intercultural knowledge Decreasing your motivation to communicate Overcoming socio-cultural biases Cultivating empathy for others

Decreasing your motivation to communicate Decreasing your motivation to communicate will not improve your communication competence.

Which of the following best describes a co-culture? We can only identify with one co-culture. Our co-cultural memberships don't affect the way we approach dating, marriage, friendship, and relationships with people at work. Examples of co-cultures in the U.S. include Southerners, college students, engineers, the Amish, Denver Broncos fans, Mormons, artists, Marines, and pet owners.

Examples of co-cultures in the U.S. include Southerners, college students, engineers, the Amish, Denver Broncos fans, Mormons, artists, Marines, and pet owners. Co-cultures reflect the unique beliefs, ways of thinking, communication patterns and styles, and customs of members of particular groups that exist within the umbrella culture.

Which of the following is not a stage in the perception process?

Exposure

Which of the following is not a component of the linear model of communication? Sender Feedback Channel Encoding

Feedback Feedback is not included as part of the linear model of communication.

As you're walking to class, another student runs by and bumps into you. He is wearing jeans and a sweatshirt and shoving papers into his backpack as he goes. You assume that he is probably late to class. What stage of perception helped you come to that conclusion? Organization Interpretation Selection

Interpretation The interpretation stage of perception reflects the conclusion that one makes based on their perception of an event.

Which of the following best describes unsuccessful communication? Someone does not interpret the meaning you intended Someone is offended by your message Someone argues with your message Someone disagrees with your message

Someone does not interpret the meaning you intended Communication is unsuccessful when someone does not interpret the meaning of your message as you intended.

The thought that politicians are crooks who think only of personal gain is an example of which of the following? Self-serving bias Fundamental attribution error Stereotype

Stereotype Stereotypes apply a standard, generalized profile to a group, which restricts how we feel about and communicate with that group.

When politicians and their staff visit neighborhoods in an attempt to obtain your vote in an election, which type of communication are they using? New media Traditional media

Traditional media Traditional forms of communication emphasize face-to-face interactions or phone calls.

Sharing news with loved ones who live far away can be a challenge. Nancy wishes to share her cancer diagnosis with her sister who lives in California but needs to evaluate her media options to determine the best method. Which of the following should be used to deliver news of her cancer diagnosis? Lean media Rich media

Rich media Correct. Rich media is the more appropriate avenue for delivering news of her cancer diagnosis. Nancy's sister may be confused and have a lot of questions. By choosing a tool such as Skype™ to communicate with her sister via video chat, Nancy is able to mimic a face-to-face conversation.

Which of the following best explain why the transactional model of communication is more realistic than the linear model? It does not see communication as simple and moving in one direction. It takes any communication as dependent on multiple factors, including context, relationship between communicators, and the medium of communication. It allows for the possibility of a communicator using multiple channels. A, B, and C.

A, B, and C. All three answers describe why the transactional model of communication is a realistic model of communication.

Which of the following statements about the role of culture in communication is correct? Polychronic individuals have a difficult time leaving work early to attend a family function or work on a weekend. High context communicators do not rely on environmental cues and struggle to grasp what is being communicated. Communicators in masculine cultures emphasize their expertise and speak assertively.

Communicators in masculine cultures emphasize their expertise and speak assertively. Masculine cultures value achievement, competitiveness, direct communication, and a forceful demeanor.

Which of the following best defines self-concept? How others define you How you perceive others How you define yourself How you interact with others

How you define yourself Self-concept is how we define ourselves based on group membership, our roles in those groups, and our experiences.

You've had a long day at work and didn't have time to eat your lunch. By the time you get home, you haven't eaten since breakfast and it's almost dinner time. Your roommate asks how your day was and you snap at him or her because you think it's an annoying question. What factor is influencing your perception of your roommate? Current internal states Past experiences Identity Biological factors

Current internal states Current internal states, such as being hungry, can influence how you perceive people and the environment around you.

Which of the following factors influencing perception might affect a doctor who has been working a 48-hour shift with few meals and few breaks? Biological Past experiences Current internal states Identity

Current internal states The lack of sleep and food may affect the doctor's perception of stimuli.

Jessica loves to take pictures with her phone. She snaps the picture, stores it in her phone, and creates many files to keep her pictures organized. Given that Jessica is storing a tremendous amount of information, such as photographs, in a very small digital space, Jessica is using _____. digital media file storage Networking photo sharing

Digital media Digital media operate on digital codes. When information, such as photographs, video, or written words, is digitized, a tremendous amount of it is stored in a very small amount of space

You recently interviewed candidates for an entry-level position within your company. Which of the following would be considered an appropriate follow-up interaction from the candidates? E-mail or phone call Facebook friend request Text message

E-mail or phone call Correct. E-mail or phone calls are appropriate given the formal relationship between the interviewer and the candidates.

Due to the large population of Vietnamese Americans living in California, it is very important for individuals from other cultures to understand the cultural attributes of Vietnamese Americans. In the Vietnamese-American culture, direct eye contact is encouraged and a smile is an appropriate expression for "thank you." Does this describe high context or low context communication? Low Context High Context

High Context High-context communicators often use nonverbal messages to convey messages.

Which one of the following definitions of impression management is most accurate? Impression management is the use of verbal and nonverbal messages in order shape others' perceptions of the speaker. Impression management is the ability to persuade others to agree with you. Impression management is taking a natural and spontaneous approach to communication. Impression management is the ability to make others think you are someone that you are not.

Impression management is the use of verbal and nonverbal messages in order shape others' perceptions of the speaker. It is the thoughtful and deliberate use of verbal and nonverbal language.

Abeer is from Saudi Arabia. She was raised to be very quiet and respectful. She is not allowed to socialize with men she does not know and can't show any skin in public. Which of the following is an incorrect statement about Abeer? She is genetically programmed to act in a quiet and respectful manner. Her cultural behaviors are intertwined with the way she grew up in Saudi Arabia. Her lifestyle is related to how she treats men. Her beliefs and values play a role in how she acts toward men.

She is genetically programmed to act in a quiet and respectful manner.

An individual should always consider the recipients and message context. Which statement is incorrect? It is not necessary to consider whether reliance on new media is a good choice for the context for your message. At work, always try to assess how communication will flow in your organization. You must consider whether reliance on new media is a good choice for the intended recipient, as well as the context for your message. You should analyze your intended audience in much the same way you do before preparing a presentation or writing a business document.

It is not necessary to consider whether reliance on new media is a good choice for the context for your message. It is necessary to consider whether reliance on new media is a good choice for the context for your message.

Which scenario describes a successful communication interaction?

Jen and Bob develop a comprehensive strategy for studying math and science together since Bob is great at math and Jen is a science whiz.

Julia knows that she is one of the strongest students in her undergraduate trigonometry class; she always gets high test scores and other students approach her for tutoring assistance. However, she worries about whether she has what it takes to complete a doctorate in mathematics and feels intimidated by the graduate students she has met, even though her professors encourage her to pursue graduate studies. Which of the following statements best describes Julia? Julia has a strong sense of self-concept and a healthy self-esteem. Julia has a poor understanding of her self-concept and low self-esteem. Julia has a clear self-concept, but her self-esteem is low. Julia has no sense of self-concept or self-esteem.

Julia has a clear self-concept, but her self-esteem is low. Julia's awareness of her identity as a good math student shows a strong self-concept, but her concerns suggest she is not confident.

Under which circumstance would it be wise to use asynchronous communication to collaborate on a project? Multiple individuals located across time zones are expected to provide input on a new marketing campaign. Application sharing is needed to walk a new employee through the software program. An immediate response is needed on the visual design of a product before it is due to be published.

Multiple individuals located across time zones are expected to provide input on a new marketing campaign. Correct. Asynchronous communication enables collaboration through a "different time, different place" mode when it is convenient for a person's schedule.

Which of the following best defines culture?

Our values, beliefs, lifestyle, rules, preferences, and behaviors

Mark works for a large technical company. He often creates large files of data that include graphs, pictures, and text. Rather than driving to the office to deliver his work, Mark is able to log on to the company's network and submit his work electronically. Mark is experiencing which truism about new media? New media often allow for social networking and community building. New media make it easy to create passwords to access employee workplace sites. New media have removed the barriers of time and space. New media are a better option than driving.

New media have removed the barriers of time and space.

Which of the following is NOT one of the primary challenges of communication? The intellectual and psychological resources required Our diverse world with many different sociocultural situations Our reliance on digital mediated communication Our desire to persuade others

Our desire to persuade others This is not among the primary challenges of communication.

Which of the following is a true statement about the dimensions of culture? Members of individualistic cultures take care of one another, avoid competition with other group members, and collaborate with respect and deference. In high power distance cultures, people tend to communicate in ways that promote equality and diminish the barriers of status and rank. People of monochronic cultures tend to like doing one thing at a time. Polychronic people tend to like working on multiple things at one time.

People of monochronic cultures tend to like doing one thing at a time. Polychronic people tend to like working on multiple things at one time. Monochronic people rarely cancel plans, tend to be very structured in their use of time and time lines, and can be highly irritated by interruptions or delays. Polychronic people are flexible in terms of starting times for appointments and deadlines. They change plans and priorities easily, and the border between work or professional time and family or personal time is fluid for them.

Which of the following is NOT necessary for effective intercultural communication? An understanding of different social cues The need to alter a message based on the receiver's culture An understanding of different values and languages Perceiving a message

Perceiving a message This is not necessarily dependent on culture.

In the Vietnamese-American culture, individuals do not take appointment times literally. Does this describe a monochronism or polychronism culture? Polychronism Monochronism

Polychronism Vietnamese Americans do not want to appear overly enthusiastic and will arrive late to functions.

Which of the following statements about rich and lean media is correct? Lean media are capable of facilitating understanding. Rich media are the media least capable of facilitating understanding. Rich media are capable of facilitating understanding. Lean media come close to simulating face-to-face communication, the richest form of communication.

Rich media are capable of facilitating understanding. Rich media allow for the exchange of nonverbal information, emotion, and quick feedback.

Which of the following is not a factor influencing perception?

Self-esteem

Which of the following is not a factor influencing perception? Self-esteem Past experiences Biological factors Identity

Self-esteem

Rhonda is traveling around the world for a few months. She is collecting as much information as possible about each culture and its rules. What does she need to know about visiting the island of Hawaii? She must avoid small talk over a meal. She must make eye contact. She must refill the wine glasses of others before she refills her own. She must remove her shoes in a private home as a sign of respect.

She must remove her shoes in a private home as a sign of respect. In Hawaii, she must remove her shoes in a private home as a sign of respect.

Which statement about globalization is incorrect? Students study abroad for the sole reason of seeking professional opportunities. Globalization is the process of our world becoming more connected in economic, political, organizational, and personal ways. Globalization is enabled by improvements in transportation. The increase in the number of college students studying internationally is a direct result of globalization.

Students study abroad for the sole reason of seeking professional opportunities. Students study abroad to seek professional opportunities, as well as to have fun, experience adventure, and meet people from other cultures.

Which of the following channels can result in asynchronous communication? Face-to-face conversation Text message Phone call

Text message Correct. If one party is not actively reading and responding, conversations over text messaging becomes asynchronous.

Which of the following is NOT a traditional form of communication? Text message Face-to-face meeting Phone call

Text message Correct. Text messages are a non-traditional form of communication and a method of asynchronous communication.

Which of the following is necessary in order for an individual to communicate effectively? The ability to know how to package and deliver a message The ability to speak eloquently and with confidence. The ability to use an extensive vocabulary

The ability to know how to package and deliver a message The nature of the relationship between communicators should influence how we package and deliver a message.

Which of the following resources is NOT necessary for effective communication? After a conversation, remembering to pause, reflect, and evaluate the process and outcome of the interaction An awareness of subtle and nonverbal feedback from the receiver or audience. The ability to persuade someone and change his or her mind The ability to understand the needs of others, then package and deliver a message accordingly

The ability to persuade someone and change his or her mind Persuasion is just one of many functions of communication.

Which of the following can't be influenced by co-cultural memberships? A person's thoughts about politics One's ideas about marriage and divorce The family we are born into Our views about hugging and kissing

The family we are born into Co-cultures reflect our way of thinking but are not connected to biology.

British anthropologist Edward B. Tylor first introduced the concept of culture in the 1800s. How is today's society different? Today's societies are less complex and diverse than they were in Tylor's time. The features and patterns of common life are more significantly differentiated based on many things, including geography, education, careers, and social status. In the 1800s, there were a large number of educated individuals and very few industrial workers.

The features and patterns of common life are more significantly differentiated based on many things, including geography, education, careers, and social status. Today's contemporary American society is more significantly differentiated based on numerous cultural features, themes, and patterns.

Which of the following statements is correct?

The linear model assumes defined roles for communicators.

Which of the following statements is correct? The linear model assumes defined roles for communicators. The linear model does not take into consideration the encoding and decoding of messages. The linear model assumes simultaneous roles for communicators. The transactional model does not take feedback into consideration.

The linear model assumes defined roles for communicators. The linear model assumes defined roles for communicators.

Which of the following statements does NOT explain why the transactional model is a more accurate model for human communication? The transactional model assumes there is only one message. The transactional model includes feedback as part of the communication process. The transactional model includes factors that make decoding messages difficult. The transactional model includes the constant encoding and decoding of messages.

The transactional model assumes there is only one message. The linear model of communication assumes there is only one message.

Which model of communication illustrates that, while not speaking out loud, Parker is still actively engaged in communicating messages? The linear model of communication The transactional model of communication

The transactional model of communication This model accounts for body language, gestures, and other nonverbal feedback.

Which of the following strategies would be effective for ensuring competent intercultural communication prior to visiting another country? Reflect on and confirm your pre-existing biases regarding the host culture. Look for cues about appropriate behavior and adapt to the norms of the host culture. Visit the U.S. State Department website to conduct research.

Visit the U.S. State Department website to conduct research. Prior to visiting another country, you can access cultural information on the U.S. State Department website.

Which of the following is a result of over-reliance on new media to communicate? We can communicate with people anywhere in the world, just as though they were with in person. We can become overloaded with information and unable to process and respond to all of the messages we are exposed to. We are able to have more meaningful conversations, more often.

We can become overloaded with information and unable to process and respond to all of the messages we are exposed to. Our reliance on new media results in an overload of information and our inability to process and respond to all of the messages we are exposed to.

In assessing the strengths and weaknesses of media, Trevino, Daft, and Lengel laid out criteria. Which of the following is correct? When a communication medium allows us to send and receive facial expressions, tone of voice, gestures, and verbal inflection in addition to text and images, it becomes a less powerful tool for effective interaction. When a message is potentially unclear or ambiguous, instant feedback will allow communicators to interact, check perceptions, ask questions, and arrive more quickly at understanding. When communicators can use the same kind of language they would use in a mediated conversation, they can be conversational and engaging. Messages are always interpreted more accurately without emotion and feeling.

When a message is potentially unclear or ambiguous, instant feedback will allow communicators to interact, check perceptions, ask questions, and arrive more quickly at understanding. When a message is potentially unclear or ambiguous, instant feedback will allow communicators to interact, check perceptions, ask questions, and arrive more quickly at understanding.

Which of the following is the best indicator of whether someone values communication?

Willingness to communicate

You wear jeans and a t-shirt to a job interview for a client-facing customer service position at an accounting firm. Will this have an impact on impact impression management? Yes No

Yes Impression formation within the first few moments of meeting a new person helps a person reduce or increase uncertainty about a person. A failure to dress appropriately for an interview will have an impact on first impressions.

Which of the following actions is most important following a conversation? You should offer a critique of the other person's communication skills so they can improve. You should pause, reflect, and evaluate both the process and outcome of communication in order to determine the next steps. You should remember the main argument you were making in your conversation. You should decide whether you or the person you were talking to was the best communicator.

You should pause, reflect, and evaluate both the process and outcome of communication in order to determine the next steps. When you pause, reflect, and evaluate both the process and outcome of an interaction, you can build on your communication skills

Which of the following shows how new media can have a negative impact on communication? Productivity improves in the workplace due to new file-sharing technology. Small business owners are able to reach a larger target audience by using e-commerce. Young couples are spending less time together in face-to-face settings. College students are able to stay more connected with friends and family through text messages.

Young couples are spending less time together in face-to-face settings. New media can have a negative impact on people when face time with others, particularly our loved ones, is decreased due to our reliance on technology.

A strategy should consist of the verbal and nonverbal messages that will help you accomplish your goal of being perceived in a particular way. Nonverbal messages include the following:

Your choice of clothing and mannerisms

Cultural influences on communication include __________. expectations about nonverbal communication socioeconomic restrictions gender-based restrictions all of the above

all of the above All of the above are governed by culture.

When we constantly communicate by email, text, or tweet, we... become more avoidant of sensitive or difficult conversations. are able to have more meaningful conversations more often. inevitably become addicted to gadgets and technology. develop better social skills because we are in contact with people more often.

become more avoidant of sensitive or difficult conversations. Substituting face-to-face communication for digitally mediated communication can prevent more meaningful interactions.

Communicators can develop more sensitivity to intercultural differences by studying other cultures, communicating with people from a variety of cultural backgrounds, and _________? improving feedback skills increasing your socio-cultural biases improving listening skills examining one's own culture to understand its assumptions and norms

examining one's own culture to understand its assumptions and norms Examining one's own culture to understand its assumptions and norms can help communicators develop more sensitivity to intercultural differences.

Visitors to a religious shrine might not speak of their deep faith, but their silence serves as_________. low-context communication. high-context communication.

high-context communication. High-context communicators use nonverbal cues to convey awareness of an environment.

The deliberate use of verbal and nonverbal messages to create a particular first impression among others is _______. impression management self-presentation

impression management First impressions are made within the first few seconds and can determine how we view others or even whether or not we will open an email message based on the subject line.

All of the members of Emma's family move away from home when they turn 18. This ends up significantly decreasing their financial dependence on parents. This is an example of a ____________ culture? high context individualism-centered monochronic collectivist

individualism-centered Individualism-centered families value independence and are not reliant on others.

In order to avoid errors in attribution, an individual must carefully determine the ___________, using as much information about a person's behavior as possible.

locus of causation

Which statement about self-concept and self-esteem is true?

The combination of self-concept and self-esteem serves as the foundation for the manner in which you present yourself and relate to others.

In order to build and strengthen your communication skills, you must: Make sure that you have the attention of the person you are communicating with. Make sure you are motivated to communicate with others. Always seek out arguments to have with people, even if you do not care about the issue. Analyze and reflect on any feedback or outcome of your past interactions with others.

Analyze and reflect on any feedback or outcome of your past interactions with others. Analyzing and reflecting on any feedback or outcome of your past interactions with others helps build your communication skills.

Which one of the following examples best illustrates the process for developing effective self-presentation? Marcos emulates other effective speakers and then incorporates specific nonverbal messages into his interactions with other participants. Ted reflects on past interactions and then executes strategies he felt were effective. Ava identifies her goals, plans a strategy, carries out her plan, and evaluates it. Patrice allows the other participants to control the interaction, so she is not perceived as overbearing and aggressive.

Ava identifies her goals, plans a strategy, carries out her plan, and evaluates it. Ava thinks through her plan beforehand, executes it, and then later assesses it.

Which is a common misconception about culture? Over time, cultural behaviors are commonly practiced because we learn these behaviors from the groups with which we identify and interact. Cultural behaviors are intertwined with the groups of people that develop and practice them. Culture refers to groups of people. Cultural behaviors include what we eat and how we dress.

Culture refers to groups of people. Culture refers to behavior—not groups of people

Which of the following best describes culture? Culture reflects one's values, beliefs, lifestyles, preferences, rules, and behavior patterns. Culture is associated with one's biology. Cultural behaviors are not shared. These behaviors are individualistic.

Culture reflects one's values, beliefs, lifestyles, preferences, rules, and behavior patterns. Cultural behaviors, such as what we eat, how we express emotion and what we believe in, are learned from the groups with which we identify and interact.

Susan recently started a pet-sitting service, and her business is thriving. Susan's friend, Lara, thinks that her success is due to pure luck and the fact that most of Susan's clients are close friends. What is one possible error in Lara's perception of Susan's ability? Self-serving bias Fundamental attribution Locus of causation Stereotype

Fundamental attribution Lara is not considering all available information to assess Susan's behavior.

You think the person who cut you off on the highway is rude, but the real reason is that he cut you off because he was rushing to the hospital for the birth of his child. Is this an example of self-serving bias or fundamental attribution error? Fundamental attribution error Self-serving bias

Fundamental attribution error Thinking that a person is rude for cutting you off is an example of how we see negative situations as part of their overall character, by applying the fundamental attribution error.

Drew is a native of Ohio. He has accepted a position at his company's headquarters in Austria, where he will be tasked with public speaking engagements to promote his company's services throughout the country. How can Drew adapt his speeches to accommodate Austria's masculine culture? Build rapport with the audience to establish a personal relationship. Include statistics of his company's product or service and provide information on how his company compares to the competition in quarterly sales. Hold a panel discussion to determine the best marketing campaign for the company's service.

Include statistics of his company's product or service and provide information on how his company compares to the competition in quarterly sales. Masculine cultures are driven by competition and achievement. Incorporating statistics and comparing performance would be valued in a masculine culture.

Which scenario describes a successful communication interaction? Jen tells Bob he can make all of the decisions for their study group. Bob and Jen fight about whose point of view is the best. Jen and Bob develop a comprehensive strategy for studying math and science together since Bob is great at math and Jen is a science whiz. Bob agrees that Jen has the best ideas.

Jen and Bob develop a comprehensive strategy for studying math and science together since Bob is great at math and Jen is a science whiz. Communication involves the exchange of ideas.

Jillian has noticed that some of her friends have abandoned their Facebook accounts and are now using Instagram on a regular basis. How has this shift impacted Jillian's connectivity to her friends? Jillian should abandon Facebook, even though she has friends who still use Facebook as their primary social media site. Jillian should join Instagram if she wants to stay connected to this network of friends through social media.

Jillian should join Instagram if she wants to stay connected to this network of friends through social media. Correct. Jillian should look for norms within her social network to decide what media she uses.

Michael is attending his friend Brian's dinner party, where many of Brian's co-workers will be in attendance. Brian has a PhD in Religious Studies and teaches at the local university, while Michael is an aircraft mechanic. Which of the following actions would demonstrate that Michael has a strong sense of self-concept? Michael is guarded in his conversation with Brian's co-workers and avoids discussing himself to focus on asking them about their work. Michael feels self-conscious about his educational level and feels that he might be judged. He chooses to remain quiet for most of the evening. Michael jumps into conversation with Brian's department head, John, and learns that he has a pilot's license and is trying to buy a single-engine aircraft.

Michael jumps into conversation with Brian's department head, John, and learns that he has a pilot's license and is trying to buy a single-engine aircraft. Michael has a strong sense of self-concept and feels comfortable discussing his interests with others. As a result, he finds common interests in his conversation with John.

Which of the following statements on co-cultures is NOT correct? One's affiliation as a Hispanic American is not an example of one's co-culture. Co-cultures can have an influence on how we spend our time and money. Co-cultures are smaller groups within the general culture.

One's affiliation as a Hispanic American is not an example of one's co-culture. Co-cultures are smaller groups within the general culture that cater to the unique interests and beliefs of a certain group. An example would be an affiliation as a Hispanic American.

Bill and Sue lead a team of designers at their company, but all employees work remotely from their home offices. Most projects require the designers to meet regularly in a virtual setting to discuss the status of projects and provide input on the design. Which truism of human communication can be applied to this scenario? New media damage a person's ability to communicate effectively in a face-to-face setting. New tools make it difficult for older workers who are not comfortable with modern technology. Online collaboration tools make it easier for multiple groups to work on a shared project.

Online collaboration tools make it easier for multiple groups to work on a shared project. Most companies utilize online collaboration tools for file sharing and virtual meetings where participants can mimic face-to-face meetings by using microphones and webcams to share information.

Which one of the following statements best describes how self-concept and self-esteem influence communication? Our awareness of our previous interactions with others influences our communication. Our awareness of other people's perceptions influences interactions. Our awareness of who we are and what we think about ourselves shapes our interactions with others. Our awareness of others' social and professional roles influences how we view ourselves.

Our awareness of who we are and what we think about ourselves shapes our interactions with others. What we know about ourselves based on past experiences and how we evaluate ourselves are two factors that influence our communication with others.

Which of the following is NOT a key insight for the Transactional Model of Communication? Communicators are simultaneously encoding and decoding messages at all times during a conversation. Analysis of other communicators involved and feedback are key to communication. Cultural and environmental factors may play a significant role in a communication interaction. Our history, or past interactions with others, has no affect on our present communication.

Our history, or past interactions with others, has no affect on our present communication. According to the transactional model of communication, our history, or past interactions with others, does affect our present communication.

Abeer is from Saudi Arabia. She was raised to be very quiet and respectful. She is not allowed to socialize with men she does not know and can't show any skin in public. Which of the following is an incorrect statement about Abeer? She is genetically programmed to act in a quiet and respectful manner. Her cultural behaviors are intertwined with the way she grew up in Saudi Arabia. Her lifestyle is related to how she treats men. Her beliefs and values play a role in how she acts toward men.

She is genetically programmed to act in a quiet and respectful manner. Culture is not biological.

Making evaluations about yourself is known as Self-esteem Self-concept

Self-esteem Self-concept is how you define yourself. Self-esteem allows you to make evaluations about yourself.

Select the correct statement about self-presentation.

Self-presentation is defined as the strategic development and use of verbal and nonverbal messages that results in others making conclusions about the kind of individual you are.

Select the correct statement about self-presentation. Communicators rarely generalize their first impressions. As communicators, we do not have control in shaping how others perceive us. Self-presentation is defined as the strategic development and use of verbal and nonverbal messages that results in others making conclusions about the kind of individual you are. Your words, your tone, and your clothing do not communicate information about your character, professionalism, and goals.

Self-presentation is defined as the strategic development and use of verbal and nonverbal messages that results in others making conclusions about the kind of individual you are. This is a correct statement about self-presentation.

You had the opportunity to meet the CEO of the company that you want to work for at a networking social. You were nervous and made a few inappropriate remarks and can see by the look on his face that you've blown it. According to the process for developing effective self-presentation, once you have identified your negative perception, what is the next step? Create a strategy Modify negative perceptions Set a goal Execute the strategy

Set a goal Once you have identified the negative perception and you choose to modify it, your next step is to work through the process again by setting a new goal.

Jackie has recently switched high schools. At her old school, she had a large group of friends. However, she is now struggling to make new friends. Lately, she has been thinking about how easy it was for her to make friends at her old school. She hopes this reflection will help her figure out how to make new friends. What is Jackie doing? She is questioning her existing self-concept due to low self-esteem. She is creating a completely new self-concept. She is reflecting on her existing self-concept.

She is reflecting on her existing self-concept. While we rarely create entirely new self-concepts, we do ask questions about who we are. She is exploring her self-concept in order to recognize how her sense of self influences her relationships to others.

Shelley prefers synchronous forms of communication, such as phone calls, and does not use social media. Shelley has noticed that contact with her network of friends has decreased because they prefer to communicate via text message or Facebook. Which of the following should Shelley do in order to maintain contact? Shelley should consider adding a text message option to her cellular phone plan or join social media. Shelley should continue to attempt interacting with her friends in her preferred medium, telephone or face-to-face meetings. Shelley should join Instagram and invite her friends to join as well.

Shelley should consider adding a text message option to her cellular phone plan or join social media. Shelley should be aware of how her network of friends likes to communicate and adopt similar habits.

You are the founder of a tech start-up company with 25 full-time employees, and you need to downsize due to budget cuts. As the company leader, you need to deliver this bad news to your employees while also keeping morale high. You choose to address your employees formally in the auditorium. You use facial expressions and gestures to show your concern and empathy, and you provide a brief opportunity for employees to ask questions. Which element of selecting the right communication medium is not present in this situation? The medium's capacity to express personality and emotion The medium's capacity for instant feedback The medium's capacity for transmitting natural language The medium's capacity for communicating multiple cues

The medium's capacity for transmitting natural language Correct. When communicators use the same kind of language they would typically use in a face-to-face conversation, they can be conversational. However, being more conversational will not necessarily make your news to employees more manageable.

Which of the following does not accurately describe asynchronous communication? Texting becomes asynchronous if users do not have their phones available or choose not to respond immediately. Because asynchronous communication occurs outside of the constraints of time and place, email is often asynchronous since we use it to send messages and wait for responses. While new media is dependent on whether users function in real-time or delayed mode, feedback is quite timely when communication is asynchronous. While new media is dependent on whether users function in real-time or delayed mode, feedback is not as timely when communication is asynchronous.

While new media is dependent on whether users function in real-time or delayed mode, feedback is quite timely when communication is asynchronous. While new media is dependent on whether users function in real-time or delayed mode, feedback is not as timely when communication is asynchronous.

If you are aware of the people involved, your intended communication goal, the nature of the environment, and the physical setting of the interaction, then you are practicing which part of communication competence? You are motivated to communicate. You are aware of the appropriateness of certain communication in a particular context. You are actively building and developing your communication skills.

You are aware of the appropriateness of certain communication in a particular context. You are aware of the appropriateness of certain communication in a particular context.

Traditional media can be defined as _____. media that existed prior to the latter part of the 20th century a mediated mode of communication, such as a text message an asynchronous mode of communication, such as an e-mail

media that existed prior to the latter part of the 20th century Traditional media include television, radio, letters, and the telephone.

Which of the following is NOT one of the primary characteristics of culture and co-cultural memberships affecting human communication? Individualism and collectivism masculinity and femininity power and lack of power

power and lack of power One of the five primary characteristics is low power distance and high power distance. Members of cultures with a high power distance orientation are unlikely to question the actions of people with a lot of power. In low power distance cultures, people tend to communicate in ways that promote equality and diminish the barriers between people.

Within a feminine culture, it is acceptable for both men and women to be egotistical and success-oriented. competitive and assertive. supportive and relationship-oriented.

supportive and relationship-oriented. Feminine cultures are focused on equality, consensus, and quality of working lives.

A man wishes to communicate with his wife, a customer service representative, during the workday to let her know that he has to work late. Which of the following is the most appropriate medium to convey his message? text message phone call face-to-face meeting

text message A text message is sufficient for transmitting his message. Women are more likely to multitask by responding to text messages during the workday.

The main purpose of communication is _____________. socializing with others the exchange of ideas getting someone to agree with your point of view the goal of making friends with strangers

the exchange of ideas The main function of communication is exchanging ideas.

The linear model fails to recognize that when an individual is sending a message to someone: the sender is a more competent communicator than the receiver. the receiver is not listening. the receiver is simultaneously sending her own messages to that individual. that individual often says the opposite of what she means.

the receiver is simultaneously sending her own messages to that individual. The linear model fails to recognize the receiver in an interaction as a communicator.

The transactional model of communication accounts for the relationships among individuals who communicate, meaning that... the way individuals package or present a message changes based on whether they have a formal, friendly, or intimate relationship with the person they are communicating with. people do not vary or repackage a message, regardless of who they are communicating with. people will be more likely to agree in order to preserve the relationship. it recognizes that people only really want to communicate with someone close to them.

the way individuals package or present a message changes based on whether they have a formal, friendly, or intimate relationship with the person they are communicating with. The transactional model of communication asserts that individuals communicate differently based on the relationship they have with another person.

We attempt to communicate effectively in order... to be more competitive in the job market. to manage communication challenges, create personal opportunities, make better decisions, and make meaningful connections with others. to be able to persuade anyone we meet. to ensure that all of the people we meet like us personally.

to manage communication challenges, create personal opportunities, make better decisions, and make meaningful connections with others. Effective communication allows us to manage challenges, create opportunities, make better decisions, and make meaningful connections.